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[Camera Support]: Issues Setting Up PTZ and Auto Tracking #9927

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Thanks for the logs!

Unfortunately your camera doesn't fully conform the ONVIF standard, which is why you're seeing the error.

The ONVIF protocol says here that the GetServiceCapabilities call should return True if the camera supports MoveStatus information. This MoveStatus parameter is used by Frigate's autotracking to determine when your PTZ is moving.

Your camera's firmware is returning an unknown error when the GetServiceCapabilities call is sent to it.

We've encountered a number of cameras like yours that don't implement the ONVIF standard properly. Some work is being done for the next version of Frigate that may bring autotracking to more cameras, but for now you might want to see i…

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NickM-27
Feb 20, 2024
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@hawkeye217
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