Call Center Performance Evaluation Using Big Data Analytics

We analyze large amount of call records using popular Hadoop MapReduce framework and utilize text similarity algorithms such as Cosine and n-gram.

Please, read the paper named as "Call Center Performance Evaluation Using Big Data Analytics Networks, Computers and Communications (ISNCC)" (http:https://ieeexplore.ieee.org/document/7746116/) for the detailed analysis of the project.