Flag an issue: add link to support article (documentation)

[nickdos]

Based on support tickets and Twitter posts by users, there is an expectation that ALA can review and correct flagged issues, ourselves. Thus when issues remain uncorrected for months & years, it can seem like ALA is at fault.

We currently provide no information about the process of dealing with user annotations:

• Provide a short sentence explaining that suggested corrections need to be corrected at the source institution and ALA cannot guarantee the institution will take action.

• Add a link to a support article that provides more information about the process.

[timhicks-ala]

I have the start of an article drafted on the topic - it will require some (planned) work in a testing environment to fully document the process.

[alexhuang091]

hi @timhicks-ala, is the article done so I can start to work on this issue.

[alexhuang091]

hi @nickdos, do you have any idea if the above-mentioned article is available now?

[adam-collins]

Adding a link. Feedback on appearance welcome. It looks like this

[timhicks-ala]

So the "?" links to the article? Looks fine to me if so.