The DTMO serves as the focal point for commercial travel within DoD, providing central oversight for commercial travel management, travel policy and implementation, travel card program management, customer support and training, functional oversight of the Defense Travel System (DTS), and allowance program management. By centralizing travel functions under one organization, the Department is able to standardize management practices, leverage economies of scale, reduce administrative costs, and work towards a common set of goals. DTMO is focused on travel and allowance reform that simplifies travel policy and drives compliance, expands strategic sourcing opportunities, improves programs/processes, leverages current technologies, and reduces the overall cost of travel without impairing DoD’s mission.
Current Site
Requires Unique Certificates
This work was initiated by 18F in 2018 and follow-on work was completed Jan 2020. The focus of these engagements was on improving the site and tools use to assist civilians and members of the DoD with travel, and within the constraints of DoD policy. It resulted in building out a new site, supported by a traveler-centric UX/content strategy and a new tech stack to improve procedural efficiencies.
We're coming up with tools that will simplify the travel program for the DoD traveller so they can focus on furthering their mission and not be challenged by the established process.
| # | Goal | We know we’ve succeeded when... |
|---|---|---|
| 1 | Map the site navigation to the traveler's needs. | Increase speed to locate info & organization of content |
| 2 | Make relevant travel information faster to find. | Increased retention of critical information |
| 3 | Deprioritized to focus on transition of content: Make the JTR more usable. | Increase Tier 1 success rate, decrease referrals |
| 4 | Improve the capability to update and distribute the JTR. | Reduce time to update or ship |
| 5 | Improve the technology infrastructure for DTMO. | Reduce time to update or ship |
| 6 | Improve the content management and editorial workflow for DTMO. | Reduce time to update or ship |
| Milestone | Date | Objective & Goals | Team |
|---|---|---|---|
| 1 | Aug-Sept 2018 / Oct 2019 | Organization & User Research * Identify problems & opportunities to improve DTMO's Website * Vision, research and prioritization |
Comms & 18F |
| 2 | Nov 2019 – Jan 2020 | Traveler Experience Prototypes & Back-end Setup * Improve the Efficiency of Navigation & Search * Improve DTMO Site Clairty * Increase DTMO Site Site Operational Efficiency – Development, Authoring & Publishing * Transitioning JTR * Increase User Feedback & Research |
Comms & 18F & MIB |
| 3 | Jan 2020 – TBD | TDY Traveler Website Experience MVP * Establish a Team & Process * Execute Traveler TDY Site Content * Beta Launch & ATO |
Comms & MIB |
| Title | Description | Link |
|---|---|---|
| 18F Path Analysis Final Recommendation | Problem areas and Opportunities for improvement | 18F Recommendation🔒 |
| Title | Description | Link |
|---|---|---|
| Developer's Guide | Documentation for working in the new DTMO site | Wiki |
| Github & Federalist | Dev Accounts | Contact Betsey Grundy to Request Access |
| USWDS – DTMO Custom Styling | Core design recommendations | PDF🔒 |
| Information Architecture + Content Models | A blueprint and navigational aid to the content of the site | PDF🔒 |
| Manual Landing Page Template | A page template for table of contents formatted as instructions or for unique cases | Wiki |
| Automated Landing Page Template | A page template that supports a title, description and an automatically generated list of child pages | Link |
| Handbook Page Template | A page template for instructional or guidance use cases | Wiki |
| Kitchen Sink – USWDS Components | A summary of supported USWDS + Hugo styling components + shortcodes | Link |
| User Research Plan | Recommendations for recruiting and conducting further research | Deck |
| 18F Documentation | Further Documentation for research, content, design or project work | Wiki |
DTMO Archive of All Docs – O:\General DTMO\WebSite Redesign\18F Files - E&I\Handoff Files, Complete
| Sprint | Dates | Priorities | Link |
|---|---|---|---|
| KO | October 7-8, 2019 | Align on PA, Objectives for Engagment, and methods for execution | Materials🔒 |
| 1 | 10/15-28 | * Per Diem Calculator * Tactical research use cases * Qualitative research broad use cases |
Sprint Milestone |
| 2 | 10/29-11/11 | * Hugo Site Infrastructure * Content Audit * Custom USWDS Styling Recommendation |
Sprint Milestone |
| 3 | 11/12-11/25 | * Handbook Template Examples / Improved Hugo Support * Information Architecture Recommendation * User Research Summary |
Sprint Milestone |
| FLEX | 11/26-12/2 | Opportunity to refine work from Sprint 3 or prep for Sprint 4 | None |
| Mid Point Check-In | 11/19 | Share Progress, Align on Engagement Priorities and Discuss the case for an ongoing PM | Materials🔒 |
| 4 | 12/3-12/16 | * Handbook Template Examples / Improved Hugo Support * Evaluation Tests for IA + Content * JTR Transition recommendation / test * Final Onsite Worksessions |
Sprint Milestone |
| Final Worksession | 12/10-11 | Pair on Research and Content, Brief on Tech and Github, Align on Final Delivery | Materials🔒 |
| 5 | 12/17-12/27 | * Research Synthesis & Ongoing Plan * Site Navigation, Template, Component Refinements * Editorial, Technical and JTR Recommendations – Documentation |
Sprint Planning Mural |
| Handoff | 1/06-1/10/20 | * Code Briefing/Handoff * Editorial & Publication Workflow Recommendation * Design and Research Briefing |
Sprint Planning Mural |