Refund policy

CHRISTMAS RETURNS: All orders placed between 01/11/24 - 31/12/24  can be returned until 31/01/25.

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return. 

To be eligible for a full refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging which you received it in. 

To return an item, so long as it is within 28 days of purchase, please print our returns form here, fill it out and include it within the return package. Once we have received and checked the return, you will be notified by email if the return has been processed and the funds should be back in your account within 7 days. 

Please note: Return postage costs are the responsibility of the customer

You can always contact us for any return question at [email protected].

Click this link to open our returns form

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, drinks, alcohol, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.

Exchanges
For exchanges please also use the returns form above and fill in the 'exchange' section, making sure to be clear and concise. Exchange items will be sent once we have received and checked over your returned goods, which can take up to 10 working days. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.