This is a plugin for monitoring web engine statistics for CA Service Desk.

Metrics created for each web engine:

• Cumulative sessions so far
• Most sessions at a time
• Currently active sessions

Tested with CA APM 9.7.1 EM, EPAgent 9.7.1, and Perl 5.22.

For Windows users only:
It is HIGHLY recommended that you do NOT use spaces in the directory path for the CASD installation directory.
Instead, use "dir /x" from a command prompt to view your directory names in 8.3 format.

FieldPacks are provided under the Apache License, version 2.0. See Licensing.

Follow the instructions in the EPAgent guide to setup the agent.

Add stateless plugin entries to <epa_home>/IntroscopeEPAgent.properties.

introscope.epagent.plugins.stateless.names=CASD (can be appended to a previous entry)
introscope.epagent.stateless.CASD.command=perl <epa_home>/epaplugins/casd/casd.pl <casdInstallDir>
introscope.epagent.stateless.CASD.delayInSeconds=900

No special instructions needed for CASD.

The default configuration does not pulls the active sessions. This program could be altered to gathered this info if needed.
As a reminder, the data will should be sent back as a StringEvent as there is no relevant data attached to this line in the output.

Start the EPAgent using the provided control script in <epa_home>/bin.

Update the root logger in <epa_home>/IntroscopeEPAgent.properties from INFO to DEBUG, then save. No need to restart the JVM. You can also manually execute the plugins from a console and use perl's built-in debugger.

This document and associated tools are made available from CA Technologies as examples and provided at no charge as a courtesy to the CA APM Community at large. This resource may require modification for use in your environment. However, please note that this resource is not supported by CA Technologies, and inclusion in this site should not be construed to be an endorsement or recommendation by CA Technologies. These utilities are not covered by the CA Technologies software license agreement and there is no explicit or implied warranty from CA Technologies. They can be used and distributed freely amongst the CA APM Community, but not sold. As such, they are unsupported software, provided as is without warranty of any kind, express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose. CA Technologies does not warrant that this resource will meet your requirements or that the operation of the resource will be uninterrupted or error free or that any defects will be corrected. The use of this resource implies that you understand and agree to the terms listed herein.

Although these utilities are unsupported, please let us know if you have any problems or questions by adding a comment to the CA APM Community Site area where the resource is located, so that the Author(s) may attempt to address the issue or question.

Unless explicitly stated otherwise this field pack is only supported on the same platforms as the APM core agent. See APM Compatibility Guide.

Changes for each version of the field pack.