User research on autopilot.
Great Question is hiring a Customer Support Lead to further our mission to democratize user research — helping companies get feedback from customers to ensure they build software that people want!
We're a well-funded seed-stage startup, backed by Y Combinator and Funders Club, looking for a customer- and process-obsessed support lead to join our high performing, fast paced, and fully remote team.
This is a remote role open to anyone in the United States (strong preference for west coast availability).
Reporting to the CTO with cross collaboration with the Customer Success team, you’ll be providing basic and technical support to our customers (first response, triaging, escalations).
This’ll look like:
You’ll be joining a small team and will help build out our team processes and culture and have a direct impact on the company’s maturity and success. So far, we've succeeded by putting the customer first, and we see each interaction as an opportunity to continuously improve the customer experience.
80% of your time will be focused on customer communications and ticket management. 20% of your time will be the leading influence on long term support plans such as hiring planning, resource creation, and tech stack evaluation.
We're looking for someone with proven experience taking on a role as the sole lead for the roles and responsibilities at an SMB or SaaS start-up.
You’ll need the following skill sets to be successful in this role:
Great Question is a customer research platform that makes it easy to do research with your own customers - whether it’s customer interviews, surveys or prototype tests - and share what you learn with your team.
Founded by serial entrepreneurs Ned Dwyer & PJ Murray, we’re backed by Y Combinator and on a mission to democratize research.
We launched our beta in February 2021 with a bang - customers like Adidas Runtastic, Linktree & MainStreet all use and love our product.