Cox offering credits to residential customers as outages continue in New Orleans area

YOU WHAT IS GOING ON IN THE TROPICS. MORGAN: THIS MORNING, ENTERGY CREWS ARE WORKING TO GET THE LIGHTS BACK ON IN HOMES ALL ACROSS LOUISIANA. AS YOU CAN SEE, THERE IS MORE GREEN ON THE OUTAGE MAP THIS MORNING, BUT THERE IS STILL A LONG WAY TO GO. RIGHT NOW, MORE THAN 53900,0 PEOPLE ARE STILL IN THE DA.RK ONE OF THE AREAS MOST IMPACTED, CONTINUES TO BE JEFFERSON PARISH WHERE NEARLY 164,000 PEOPLE ARE STILL WITHOUT POR.WE ENTERGY DID RELEASE THESE MAPS OF NEIGHBORHOODS IN THE PARISH, DETAILING ESTIMATED POWER RESTORATION TIMES ON THE ETAS AND WEST BANK. WE’VE PUT THAT MAP ONUR O WEBSITE WDSU.COM. MEANTIME, CLECO HAS RESTORED4% 7 OF POWER TO CUSTOMERS IN ST. TAMMANY PARISH AND 47% TO THEOS IN WASHINGTON PARISH. MORE THAN 97,000 CUSTOMERS LTOS POWER DURING THE STORM. MORE THAN 20,000 PEOPLE ARE STILL WIOUTHT POWER THIS MORNING. AND THE PUSH TO GET POWER CKBA ON IS THE BIGGEST CONCERN RIGHT NOW FOR GOVERNOR JOHN BEL EDWARDS. HE SPOKE ABOUT THOSE EFFORTS DURING A PRESS CONFERENCE YESTERDAY AFTERNOON. EDWARDS SAYS THERE ARE MORE THAN 3,000 PEOPLE IN 28 SHELTERS ACROSS THE STETA. >> ELECTRICITY IS ONE OF THE BIGGEST CHALLENGES, AND WE KNOW THAT, AND DEPENDING ON THE DAMAGE TO THE INFRASTRUCTURE, THE LINES AND AS WELL AS THE GENERATION CAPABILITIES, THERE ISOT N AN EVEN RATE OF RESTORATION GOING ON AND THAT IS ALWAYS GOING TO BE THE CASE. SOME PEOPLE WILL BE QUITE -- IT WILL BE QUITE A WHILE. MORGAN: LATER TODAY, GOVERNOR EDWARDS WILL BE IN ST. JAMES AND ASSUMPTION PARISH TO ASSESS THE DAMAGE. HE WILL THEN HOLD A PRESS CONFERENCE AT 12:45 THIS AFTERNOON, SO MAKE SURYOUE STICK WITH WDSU FOR UPDATES. 8 MORE SENIOR LIVING APARTMENTS IN NEW ORLEANS HAVE BEEN EVACUATED DUE TO POOR LIVING CONDITIONS AMID HURRICANE IDA. AND AT LEAST FIVE DEATHS NOW UNDER INVESTIGATN.IO WDSU NEWS REPORTER SHAY O’CONNOR JOINS US LIVE FROM ONE OF THOSE SENIOR LIVING FACILITIES DEEMED "UIT." SHAY: HEY MORGAN. WE’RE HERE AT CHRISTOPHER INN IN THE MARIGNY AR.EA ONE PERSON DIED HERE. WE’RE TOLD EARLY SATURDAY, EMS AND FIRE CREWS EVACUATED PEOPLE LIVING HERE AND AT THESE SENEV OTHER FACILITIES ON YOUR SCREEN BECAUSE OF POOR CONDITIONSN I THE AFTERMATH OF HURRICANE IDA. IN ADDITION TO THESE SEVEN THAT WERE EVACUATED EARLIER THIS WEEK, TWO OTHERS WERE CLOSED FRIDAY. THAT INCLUDES ANNUNCIATION INN AND THE RENAISSANCE PLACE. A WORD FROM DR. JENNIFER AVEOGN WITH THE DEPARTMENT OF HEALTH ON THE SITUATION. >> I HOPE AS WE CONTINUE TO DO THIS, WE WILL NOT IDENTIFY YAN MORE FATALITIES AND BE ABLE TO CONNECT EVERYONE WHO IS STILL IN NEED TO A SAFE PLACE, AND I HOPE THAT GOING FORWARD, WE WILL HAVE SOME LEVELF O OVERSIGHT THAT WILL MAKE ITO S THIS KIND OF FAILURE DOES NOT HAPPEN IN THE FUTURE. SHAY: HEALTH OFFICIALS ARE URGING THAT IF YOU HAVE A RELATIVE OR FRIEND AT A NURSING FACILITY HERE THATOU Y CHECK IN WITH THEM BY DIALING 2-1-1.

Days after Hurricane Ida moved through the New Orleans metro and southeast Louisiana, Cox Communications is still working to assess the damage from the storm to its network.In an update Sunday, Cox officials said crews have assessed more than 80% of its network in the Greater New Orleans service area. The company expects assessments to be completed Sunday.Officials said once assessments are completed, crews will be able to begin restoration work to bring service back online in the New Orleans area "as soon as possible."The Cox outages happened as Entergy and Entergy New Orleans electrical services went down across the metro after Ida. Entergy crews have made significant progress in restoring power to customers in recent days, estimating that much of the New Orleans metro will have power by Wednesday."As we work to bring more and more of our services online as power is restored across our Louisiana footprint, we are offering various forms of storm assistance," said Anthony Pope, senior vice president and region manager of the Cox Southeast Region "We want our customers to be focused on their recovery, not their Cox bills."Because the Cox outages will continue for some time, the company announced Sunday that credits will be provided to all residential customers who experienced outages due to Ida.Customers who still do not have Cox service this weekend will have credits automatically applied to their accounts, the company said. Officials said those customers will receive an email notification through their online accounts.The company also said any late fee charges assessed during this time will be reversed and customers will not be charged for damaged Cox-owned equipment.Cox is also offering its Storm Assistance Plan, which allows customers to temporarily suspend their services if they leave their home due to Ida. Customers can keep their existing Cox email and phone number for no charge for up to six months.Outside of New Orleans, Cox said it has restored service to more than 80% of customers in the Baton Rouge area.Back in New Orleans, the company's solutions stores remain closed."Crews will continue to prioritize emergency preparedness facilities, first responders, medical facilities, and schools in our restoration efforts alongside repairing damage that would restore the most residents upon repair," officials said.More information about Cox can be found online.

NEW ORLEANS —

Days after Hurricane Ida moved through the New Orleans metro and southeast Louisiana, Cox Communications is still working to assess the damage from the storm to its network.

In an update Sunday, Cox officials said crews have assessed more than 80% of its network in the Greater New Orleans service area. The company expects assessments to be completed Sunday.

Officials said once assessments are completed, crews will be able to begin restoration work to bring service back online in the New Orleans area "as soon as possible."

The Cox outages happened as Entergy and Entergy New Orleans electrical services went down across the metro after Ida. Entergy crews have made significant progress in restoring power to customers in recent days, estimating that much of the New Orleans metro will have power by Wednesday.

"As we work to bring more and more of our services online as power is restored across our Louisiana footprint, we are offering various forms of storm assistance," said Anthony Pope, senior vice president and region manager of the Cox Southeast Region "We want our customers to be focused on their recovery, not their Cox bills."

Because the Cox outages will continue for some time, the company announced Sunday that credits will be provided to all residential customers who experienced outages due to Ida.

Customers who still do not have Cox service this weekend will have credits automatically applied to their accounts, the company said. Officials said those customers will receive an email notification through their online accounts.

The company also said any late fee charges assessed during this time will be reversed and customers will not be charged for damaged Cox-owned equipment.

Cox is also offering its Storm Assistance Plan, which allows customers to temporarily suspend their services if they leave their home due to Ida. Customers can keep their existing Cox email and phone number for no charge for up to six months.

Outside of New Orleans, Cox said it has restored service to more than 80% of customers in the Baton Rouge area.

Back in New Orleans, the company's solutions stores remain closed.

"Crews will continue to prioritize emergency preparedness facilities, first responders, medical facilities, and schools in our restoration efforts alongside repairing damage that would restore the most residents upon repair," officials said.

More information about Cox can be found online.

Cox offering credits to residential customers as outages continue in New Orleans area

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