Lesson 1 Applying Quality Standards Aqs
Lesson 1 Applying Quality Standards Aqs
Lesson 1 Applying Quality Standards Aqs
APPLYING
QUALITY
Work order and Standard Operating
Procedures
is a set of step - -by step instructions compiled by an
organization to help workers carry out complex routine
operations.
SOPs aim to achieve efficiency, quality output and
uniformity of performance, while reducing
miscommunication and failure to comply with industry
regulation.
It is a detailed written instruction to achieve uniformity
of the performance of a specific function.
en.wikipedia.org/wiki/Standard_operating_procedure
Work Order- it is an authorization of maintenance,
repair or operations work to be completed. It can
manually or automatically generate through a
work
request.
emaint.com/works/what -is-a-work-order/
4. Customer Service
According to Turban et al, 2002, “Customer service
is a series of activities designed to enhance the level of
customer’s satisfaction – that is, the feeling that a product
or service has met the customer’s expectation”. Its
importance varies by product, industry and customer.
Quality Assurance VS. Quality Control
It is a process oriented when creating products so that defects will not arise
during the development or production. This stage is focuses on defect prevention.
It can be performed by a manager, client, or even a third-party reviewer using the
process checklists, project audits and methodology and standards.
Quality Control (QC)
It is product oriented wherein they identify defects after the products
developed and before it release to the market. This stage focuses on defect
identification. It also is used to verify that deliverables are of acceptable quality
that adheres to the standard requirements. Examples of quality control activities
include inspection, deliverable peer reviews and the testing process.
The following are forms used by the students in identifying and isolating
errors in Tools, Materials and Equipment inside the Computer Laboratory.
1. Inventory Form – a printed report by the students after the process of
identifying functional and non functional tools, materials and equipment
inside the laboratory.
2. Requisition Slip Form - a written or printed request of something
that is needed.
3. Incident Report Form – it is a form used in order to record details
of an unusual event that occurs in person, places or things.
COLLABORATIVE ACTIVITY: act5
A. Direction: With the supervision of the parents, the students will assess the
available materials, tools, equipment, components parts and appliances at
home if
it has certification/marks of quality standards. Give at least five items that have
marks of quality standards.
1.
2.
3.
4.
5.
B. Direction: Read and Study available forms and documents of the materials,
tools,
equipment, components parts and appliances at home.
1. Service Manual
2. Manufacturer’s Manual
3. Work Order (if any…)
4. Standard Operating Procedure (SOP) (if any…)
Direction: Choose the BEST answer from the given choices.ACT6
1. What will you do first when you see damage/errors in the components of the
computer you purchase upon bring it home?
A. Ask for the replacement of the damage components and check the quality of it
B. Isolate the components from the other components in the package
C. Repair the damage components of the computer you purchase
D. Report the damage components immediately to person concern and check the
quality performance of all other components
2. To ensure the functionality and performance of the product you purchased, you
must check the ___________ of it.
A. Brand C. Quality Standard
B. Lifespan D. Standard Design
3. Which of the following forms are you going to use when unexpected situation in
the laboratory happened during performance activity?
A. Financial Report C. Inventory Form
B. Incident Report D. Requisition Slip Form
4. It is a form used when requesting for materials, tools and equipment needed for
the task to be performed?
A. Financial Report C. Inventory Form
B. Incident Report D. Requisition Slip Form
5. It is a form used to check the functionality of tools, materials and equipment
before and after the activity?
A. Financial Report C. Inventory Form
B. Incident Report D. Requisition Slip Form
Direction: Arrange the scrambled letters to find the
words related to products. ACT7
and or services.
1. This document ensures that products and services
are fit for their purpose.
3. It is an authorization document presented before
performing the task.
KROW ORRED _____________________
4. It serves as the consumers’ guide and assurance that
the products are safe
to use.
TRECIFITIONSCA _____________________
5. It is a handbook that serves as a guide which
contains instructions and
specifications for the maintenance and repair
LUANAMVICESER _________________
Direction: Read and study the situation/problem then, find an immediate
action by using the suitable forms and or documents needed. ACT8
Situation 1
1. New computers were delivered in Computer Laboratory. The teacher
asks your help in checking and inspecting the components of it. During
the inspection process, you have noticed that one of the components has
damage.
Action to Problems/Task
1. What will you do?
____________________________________________________________
______________________________________________________________
__
______________________________________.
LED’s
Resistors
Capacitors
Integrated Circuits
Diodes
Transistors
QUIZ
RED
4.5V
ORANGE
6V
YELLOW
7.5V
BLUE
9V
What size of resistor needed?
GREEN
Quiz