Balboa M-7 Trouble Shooting-1

2003
M-7 Technical Service Manual
Table of Contents
Balboa Control Service Checklist
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
System Components Required . . . . . . . . . . . . . . . . . . .4
Safety Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
System Description
Topside Control Panel . . . . . . . . . . . . . . . . . . . . . . . . .5
Circuit Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
M-7 Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Wiring Checks
Wiring Check Precautions . . . . . . . . . . . . . . . . . . . . . .6
System Box Wire Gauge Check . . . . . . . . . . . . . . . . . . .6
G.F.C.I. Wiring Check . . . . . . . . . . . . . . . . . . . . . . . . .6
G.F.C.I. Line-in Wiring Check . . . . . . . . . . . . . . . . . . . .7
G.F.C.I. Line-out Wiring Check . . . . . . . . . . . . . . . . . . .7
240 V Dedicated . . . . . . . . . . . . . . . . . . . . . . . . .7
120/240 V Convertible . . . . . . . . . . . . . . . . . . . . .7
Voltage Checks
Breaker Box Voltage Check . . . . . . . . . . . . . . . . . . . . .8
G.F.C.I. Line-in Voltage Check
240 V Dedicated . . . . . . . . . . . . . . . . . . . . . . . . .8
120/240 V Convertible . . . . . . . . . . . . . . . . . . . . .8
G.F.C.I. Load Out Voltage Check . . . . . . . . . . . . . . . . . .9
240 V Dedicated . . . . . . . . . . . . . . . . . . . . . . . . .9
120/240 V Convertible . . . . . . . . . . . . . . . . . . . . .9
System Box Check (at TB1) . . . . . . . . . . . . . . . . . . . . .9
240 V Dedicated . . . . . . . . . . . . . . . . . . . . . . . . .9
120/240 V Convertible . . . . . . . . . . . . . . . . . . . . .9
Peak Load Check . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Peak Load Check for 240 V Dedicated . . . . . . . .9
Peak Load Check for 120/240 V Convertible . . . .9
Wiring Schematic . . . . . . . . . . . . . . . . . . . . . . .10
Basic Control System Troubleshooting

Low Voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Brown Outs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Checking the System Power Input Fuse . . . . . . . . . . .11
SUV, Value M-7 System . . . . . . . . . . . . . . . . . . . .11
2000LE M-7 and Prestige Systems . . . . . . . . . . .11
Elite System . . . . . . . . . . . . . . . . . . . . . . . . . . .11
To Determine if Fuse Replacement is Necessary . . . . .12
Test the System, Pump, Blower . . . . . . . . . . . . . .12
Test the Amperage Draw . . . . . . . . . . . . . . . . . .12
Test the Soldered-in Fuse . . . . . . . . . . . . . . . . . .13
SUV, Value M-7, 2000LE M-7, Prestige Systems 13
Elite System . . . . . . . . . . . . . . . . . . . . . . . .13
Transformer Installation Requirement . . . . . . . . . . . .13
Confirm Transformer Connections . . . . . . . . . . . . . . .13
Power-Up, Priming and Software ID

Power-Up, Priming and Software ID . . . . . . . . . . .14-15
Test Mode Operation

Selecting Test Mode and Analysis Display Mode . . . . .16
Differences in the Display when in Test Mode . . . . . . .16
Differences in the Display when in Display Mode . . . .16
Topside Control Panel

SUV, Value M-7/2000LE M-7/Elite
Preliminary Panel Check . . . . . . . . . . . . . . . . . . . . . .17
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Remote Panel Troubleshooting . . . . . . . . . . . . . . . . .17
Prestige
Preliminary Panel Check . . . . . . . . . . . . . . . . . . . . . .18
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Remote Panel Troubleshooting . . . . . . . . . . . . . . . . .18
Panel Messages
HH, OHH, HTR TEMP LIMIT . . . . . . . . . . . . . . . . . . .19
OH, OHS, SPA TEMP LIMIT . . . . . . . . . . . . . . . . . . . .19
SA, SNA, SNH, SENSOR A SERVICE RQD . . . . . . . . . . .19
SB, SNB, SNT, SENSOR B SERVICE RQD . . . . . . . . . . .19
SN, SNS, SENSOR SYNC . . . . . . . . . . . . . . . . . . . . . . .19
800.645.3201
Table of Contents (cont.)

CD, CLD, COLD WATER . . . . . . . . . . . . . . . . . . . . . . .19
IC, ICE, FREEZE CONDITION . . . . . . . . . . . . . . . . . . .20
HL, HFL, HTR FLOW LOW . . . . . . . . . . . . . . . . . . . . .20
LF, LOW FLOW . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
DR, DRY, HEATER MAY BE DRY - WILL RETEST SHORTLY .20
DY, DRY, HEATER DRY SERVICE RQD . . . . . . . . . . . . . . . . .20
Testing the Sensor Set . . . . . . . . . . . . . . . . . . . . . . . .21
- - F, - - C, - . - C, or - - . . . . . . . . . . . . . . . . . . . . . . . . . . .22
BACKUP FAIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Some Troubleshooting Scenarios . . . . . . . . . . . . . . . . . . . . .22
Prestige Fault Log . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Messages Logged . . . . . . . . . . . . . . . . . . . . . . . . . .22
Information Stored for Each Event . . . . . . . . . . . . .22
To View the Fault Log . . . . . . . . . . . . . . . . . . . . . . .23
Performance Analysis Mode (Prestige Only) . . . . . . . .24
G.F.C.I. Troubleshooting
SUV Circuit Board

SUV Circuit Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Value M-7 Circuit Board

Value M-7 Circuit Board . . . . . . . . . . . . . . . . . . . . . . 32
2000LE M-7 Circuit Board

2000LE M-7 Circuit Board. . . . . . . . . . . . . . . . . . . . . 33
Prestige Circuit Board

Prestige Circuit Board . . . . . . . . . . . . . . . . . . . . . . . . 34
Elite Circuit Board

Elite Circuit Board . . . . . . . . . . . . . . . . . . . . . . . . . . 35
If Correct Wiring is Verified . . . . . . . . . . . . . . . . . . . .24

To Disconnect the Heater . . . . . . . . . . . . . . . . . . . . .24
Testing the Circuit Board Output

To Use the Balboa Quick Check . . . . . . . . . . . . . . . . .25
End User Warning
Changing a System Circuit Board

How to Remove a System Circuit Board . . . . . . . . . . .26
How to Replace a System Circuit Board . . . . . . . . . . .26
Spa Behavior
General Information . . . . . . . . . . . . . . . . . . . . . . . . .27
Heater Startup Information . . . . . . . . . . . . . . . . . . . .27
Dip Switch and Jumper Settings

SUV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Value M-7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
2000LE M-7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Prestige . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Elite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29-31
www.balboa-instruments.com
This Technical Service Manual is provided solely to

aid qualified spa service technicians in troubleshooting
and repairing spas with control systems manufactured by
Balboa Instruments, Inc. Balboa controls have absolutely
no end user serviceable parts. Balboa Instruments does
not authorize attempts by the spa owner/user to repair or
service any Balboa products. Non-qualified users should
never open or remove covers, as this will expose
dangerous voltage points and other dangerous risks.
Please contact your dealer or authorized repair center
for service.
Balboa Control Service Checklist

Preface
System Components Required
This manual is provided to aid the qualified service

technician in troubleshooting and correcting problems
found in spas with M-7 Technology and control systems
manufactured by Balboa Instruments, Inc.
Fuses (30 and 20A time delay plus 20, 10 and 3A)
System Transformers (120 V and 240 V
plus a 120 V Duplex)
System Sensors
System Panel(s)
System Circuit Board
Tools Required
Ammeter (50A)
Digital Multi-meter
Balboa Logic Jumper on a Stick
Balboa Six-in-one Screwdriver, Includes:
Two Phillips Head and Two Flathead Screwdrivers Along
with a 1/4" and 5/16" Nut Driver
5/ " Socket
16
1/ " Open End Wrench
4
Small Wire Cutters
Pliers & Needlenose
Pliers
Quick CheckTM Test
Kit
Precision Thermometer Digital Fever Type
Padlock (to lock electrical
disconnect during service)
Plumbers Sealant
Quick CheckTM Test Kit
Digital Fever Thermometer
Important
Due to the danger of severe electrical shock, locate all
power disconnects before servicing a spa. Precautions must
be taken whenever working with breaker boxes, G.F.C.I.s, or
service disconnects.
Always refer to the wiring diagram which is included with
each system on the inside of the system box cover. Use this
diagram for voltage measurement points, and for proper
reconnection of wires.
Important
Be sure to bring the correct circuit board, topside control
panel, components, and tools.
Safety Tips
Keep children and pets away.
Be aware of your surroundings. Standing in water while
repairing a spa puts you at serious risk.
Avoid working in cramped or crowded conditions.
Balboa Logic Jumper on a Stick
DANGER: SHOCK HAZARD.

DO NOT PROCEED IF UNQUALIFIED IN WORKING WITH HIGH VOLTAGE.
800.645.3201
System Description
Highly advanced microprocessor technology has been combined with solid-state
electronic switches to produce the worlds finest, high quality
state-of-the-art digital control systems. Balboa control systems are
technologically sophisticated, yet easy to understand, use, and troubleshoot.
Topside Control Panel
M-7 Sensors
The control panel activates functions at the touch of a

button. Each function will echo from the circuit board to the
LCD in a corresponding manner. The panel will also display
diagnostic messages which enable the service technician to
easily troubleshoot the system.
The two sensors located within the heater housing

compare the inlet water temperature with the outlet water
temperature (regardless of water flow direction) to
determine the presence of water, low flow, temperature
limits, and operating temperatures. The system will
automatically select the sensor that is exposed to the lowest
temperature as the spa water temp controlling sensor.
The sensors in combination with specific software allow
the spa to be controlled without the use of external pressure
switches, flow switches, or temperature sensors.
Circuit Board
A typical circuit board has the following output
capabilities:
240 VAC System
Two-speed pump
240 VAC, 60 Hz, 2 HP
Single-speed pump
240 VAC, 60 Hz, 2 HP
Blower
240 VAC, 60 Hz, 2 HP
Heater
240 VAC, 60 Hz, 5.5 kW
Light
12 V, 12 W, 60 Hz, 1A or
120 V, 100 W
In addition to these outputs, the board receives input
from the two temperature sensors located within the heater
housing.
Important
Do not remove and replace the circuit board unless you
have tested all other components and proven that the circuit
board is actually causing the problem.
Wiring Checks
Safety is key when servicing any spa or spa control panel. Remember, safety
comes first for you and your customer. Please take all necessary precautions
before attempting any repairs. Wiring checks are the first step to ensure safety
and proper function before beginning service on a unit.
Wiring Check Precautions

When working in a system box always be aware that it
may contain high voltage.
Always keep your fingers and hand tools away from any
wiring or circuit board when the power is on. Touching
anything in these areas can result in serious injury.
All service calls, no matter how minor, should include
a complete wiring check, beginning with the house
breaker.
Keep in mind, Balboa equipped spas only run on single
phase electrical service. Three phase power will not
supply proper voltage to the system. Three phase power
may overheat the pumps and cause the G.F.C.I. to trip.
Check for Loose Connections or

Damaged Wires:
Make sure the power is off before you touch
any wiring.
Once the power is off, carefully examine all wires for cuts
or defects.
System Box Wire Gauge Check

When inspecting the wiring for any control system, note
that connections for the incoming wires are clearly labeled at
the main terminal block.
30A service minimum ten gauge copper wire.
40A service minimum eight gauge copper wire.
50A service minimum six gauge copper wire.
These wires must connect the house breaker box, through
the local disconnect, to the main terminal block. The wiring
diagram inside the system box shows the main terminal block
as TB1.
Important
Using non-copper wire can be dangerous, and also can
be the cause of a spas malfunction. If non-copper wire
is used at any point, we do not recommend servicing the
spa until an electrician replaces it with the proper gauge
copper wire.
Important
This service must be single phase. Any abnormal
voltage reading requires an electrician. Do not
attempt to fix these types of problems yourself. High
voltage can seriously injure or kill.
G.F.C.I. Wiring Check

If a Ground Fault Circuit Interrupter has recently been
installed, a majority of tripping problems can be attributed to
incorrect wiring of the G.F.C.I. A clear understanding of the
correct configuration is essential. Please refer to the
figure on page 10 as needed.
800.645.3201
Wiring Check for G.F.C.I./Service Disconnect
Important
The National
Electrical Code states
that a service disconnect
breaker box (a G.F.C.I.
can be used for this
purpose) must be
located at least five
feet away from the
spa and should be
conveniently
located near the
equipment bay. If it is not in
plain sight, keep the disconnect padlocked when in the off
position.
Precautions
Effective January 1994, G.F.C.I.s are required
for spa installations. Prior to that, G.F.C.I.s had
been recommended for spa installations, but were
not mandatory.
If the spa you are servicing was not installed with a
G.F.C.I., strongly urge your customer to improve safety and
comply with current standards by installing one.
Note: A suitable G.F.C.I. may be acquired through your local
distributor or Balboa Direct.
Important!
Remember, high voltage is still accessible in the house
breaker box even though you have turned off the spa breaker.
G.F.C.I. Line-in Wiring Check

Locate the proper circuit breaker and turn it off.
Remove the cover from the house breaker box. Check the
main service amperage rating to the breaker box.
Note: Typically, a house circuit will require at least a 100
Amp service when a spa is installed.
From the circuit breaker, locate the red load wire and the
black load wire.
From the neutral bar, locate the white load neutral, and
the green ground wire.
Be sure there are no other appliances on the spa
circuit. If there are, service must be re-wired to supply
the spa only.
Make sure all four wires exit the house breaker box via
conduit, routed to the G.F.C.I. breaker box. The black
should be connected to the G.F.C.I. line-in 1. The red
should be connected to the line-in 2. The white load
neutral connects to the neutral bar. The green ground
wire should be attached securely to the ground lug inside
the G.F.C.I. box.
G.F.C.I. Line-out Wiring Check for

240 V Dedicated System
(3 wire system including ground wire)
The black wire should connect to load out 1, the red wire
from load out 2, and the green ground wire should be
attached securely to the ground lug inside the G.F.C.I. box.
All wires will exit the box via conduit routed to the spa
control system. The white pigtail should be connected to
the G.F.C.I. neutral bar. All wires will exit the box via
conduit routed to the spa control system. If the system
does not operate a 120 V component (ozone, music
equipment, etc.) then the white load neutral wire is
not required.
G.F.C.I. Line-out Wiring Check

for 120/240 V Convertible System
(3/4 wire system including ground wire)
If the spa is equipped with a 120/240 V control system,
an additional white load neutral wire must connect to the
load neutral out. This wire runs with the others to the
system box. Proper placement of this neutral wire is
essential. If miswired, the G.F.C.I. will trip when a 120 V
device is activated.
Once you have found all wiring correctly installed,
begin to check for proper voltage.
Voltage Checks - Breaker Box/G.F.C.I.

When checking for proper voltage, please keep in mind that the acceptable
voltage range is + 10% of the recommended voltage. Acceptable voltage when
120 V is specified as the desired voltage, is between 108 and 132 V. Acceptable
voltage when 240 V is specified as the desired voltage, is between 216 and 264 V.
Important!
This service must be single phase. Any abnormal voltage
reading requires an electrician. Do not attempt to fix
problems yourself. High voltage can seriously injure or kill.
Breaker Box Voltage Check
Set your multi-meter or voltmeter for AC Volts.

Make sure the G.F.C.I. is off.
Carefully turn on the spa circuit breaker.
At the house breaker box, probe the spa circuit breaker
between the black and red wires. Your meter should
read 240 V.
Probe the black wire and the green ground wire. You
should see 120 V.
Probe between the red wire and the green ground wire.
You should also see 120 V.
The voltage between the white load neutral and the green
ground wire should be approximately 0 V.
G.F.C.I. Line-In Voltage Check

240 V Dedicated System:
Be sure the spa circuit breaker (located in the house
breaker box) is on.
Probe the black and red wires. The meter should
read 240 V.
Probe the black wire and the green ground wire. The
meter should read 120 V.
Probe the red wire and the green ground wire. This
should also read 120 V.
Turn on the G.F.C.I. breaker before continuing to the
system box.
Note: A white load neutral wire is not used in a 240 V
dedicated system.
120/240 V Convertible System:

Be sure the spa circuit breaker (located in the house
breaker box) is on.
Probe the black and red wires. The voltage should
be 240 V.
Probe the black wire and the white load neutral wire. The
voltage should read 120 V.
Probe the red wire and the white load neutral wire. The
The voltage between the white load neutral and the
G.F.C.I. box ground lug should read approximately 0 V.
Turn on the G.F.C.I. breaker before continuing to the
system box.
800.645.3201
Voltage Checks - System Box

G.F.C.I. Load Out Voltage Check
System Box Check (at TB1)
240 V Dedicated System:
240 V Dedicated System Check:
Be sure the house breaker is on.

Be sure the G.F.C.I. breaker is on.
Probe the black and red wires at the G.F.C.I. load out 1
and 2. The voltage should be 240 V.
Probe the black wire and the G.F.C.I. neutral bar. The
Probe the red wire and the G.F.C.I. neutral bar. The
Probe the black load out wire and the box chassis ground
lug. The voltage should read 120 V.
Probe the red load out wire and the ground lug. The
voltage should be 120 V.
Recheck voltage under peak load conditions.*
120/240 V Convertible System:

Probe the black and red wires at G.F.C.I. load out 1 and 2.
The voltage should be 240 V.
Probe the red wire and the white load neutral wire for
120 V.
Probe the red load out wire and the box chassis ground
lug. Your meter should read 120 V.
Probe the black load out wire and the ground lug. The
Important!
If the voltage is not within the acceptable range, call
an electrician or the local electric company to diagnose
the problem.

Probe the black and red wires. Look for 240 V.
Probe the black wire and the green ground wire for 120 V.
Probe the red wire and the green ground wire also 120 V.
120/240 V Convertible System Check:

Begin the voltage check at TB1. Probe the black and red
wires. Your meter should read 240 V.
Probe the black and white wires. Look for 120 V.
Probe the black wire and the green ground wire also 120 V.
Probe the red wire and the green ground wire again 120 V.
Probe the red wire and the white load neutral wire. This
should read 120 V.
Probe the white neutral wire and the green ground wire.
This will show approximately 0 V.
*Peak Load Check

It is important to check the voltage again under peak
load conditions. To reach peak load, turn on the blower,
heater, light, and all pumps.
Peak Load Check for 240 V System:

Check the voltage between the black and red wires. The
acceptable voltage range is between 216 and 264 V.
Probe the black wire and the white neutral wire. This
voltage must be between 108 and 132 V.
Peak Load Check for 120/240 V

Convertible System:
Check the voltage between the black and red wires.
Acceptable range is between 216 and 264 V.
Probe the red wire and the white load neutral wire. The
Wiring Schematic
SUV, Value M-7, 2000LE M-7, Prestige Systems
House Breaker Box
S
y
s
t
e
m
RED (HOT)
BLK (HOT)
B
o
x
WHT
GRN
GROUND
G.F.C.I. Breaker Box
Bottom View of G.F.C.I.

(Square D)
Front View of G.F.C.I. (Square D)
RED (HOT)
BLK (HOT)
WHT
GRN (GROUND)
WHT
BLK (HOT)
RED (HOT)
WHT (NEUTRAL)
GRN (GROUND)
WHT
Elite System
Spa
In-SpaSystem
System Box
Box
TB1
1
10
GRN (GROUND)
WHT
RED (HOT)
BLK (HOT)
WHITE (NEUTRAL)
BLK (HOT)
RED (HOT)
GREEN (GROUND)
2
3
4
5
Note: For a 240 V dedicated

hookup, the white neutral
wire is not required
between the G.F.C.I. and
the system box.
800.645.3201
Basic Control System Troubleshooting

Low Voltage
At Balboa, its been our experience that the majority of
the problems associated with electronic control systems are
due to low voltage.
Brown outs
Brown outs can have an effect on the spas operation in
a variety of ways. The control panel may go blank, have
scrambled messages on the LCD, or only a few features will
function.
If the system is getting the proper voltage at TB1, but still
does not operate, then test for a blown power input fuse.
If the system you are troubleshooting is a Prestige,
2000LE M-7, Value M-7, or SUV System, the power input
fuses snap directly to the circuit board.
Checking the System Power Input Fuse

Warning
These procedures are performed while the system is
powered up and running under peak loads. Be careful.
SUV, Value M-7, 2000LE M-7, and

Prestige Systems
If your system uses 120V peripheral devices:
Measure between the white TB1 terminal and F5 power
input fuse on the side farthest away from the circuit board
edge (opposite the F5 silkscreen). You should see
120 volts.
If the system is equipped with the additional F6 power
input fuse, measure F6 in the same manner. You should
also see 120 volts.
If your system uses 240V peripheral devices:
Measure between the red TB1 terminal and F5 power
input fuse on the side farthest away from the circuit board
edge (opposite the F5 silkscreen). You should see
240 volts.
If the system is equipped with the additional F6 power
input fuse, measure F6 in the same manner. You should
also see 240 volts.
If you determine that there is no voltage at one or both
locations, then the system power input fuse(s) need to be
replaced. Both F5 and F6 use a 25A time delay fuse. Only

use a fuse of the same type and amp rating when you
replace any of these fuses.
Elite System
Measure fingers 5 and 6 of the circuit board. You should
see either 120V or 240V, depending upon the system
configuration.
If you determine that there is no voltage at fingers 5 and
6, then the system power input fuse needs to be
replaced. This fuse is located in the large fuse block
inside the system box. This configuration utilizes a 30A
time delay fuse.
Note For All Systems: In each situation, the most likely
reason for the system power input fuse to blow is a pump
problem. However, on occasion, a blower problem may also
cause this fuse to blow if a 10A blower fuse is not built in.
Once the power input fuse has been changed:
Probe the red wire and the white neutral wire. Again,
Check the voltage between the black and red
wires again. Acceptable voltage range is between 216
and 264 V.
These readings should be taken under peak load
conditions.
Important
If the voltage is not in the acceptable range, call an
electrician or the local electric company to diagnose the
problem.
11
Troubleshooting (cont.)
To Determine the Cause of a Blown Power
Input Fuse:
Perform the following sequence of tests:
Test the System:

Turn the power off.
Be sure to replace the system power input fuse with the
same type.
Unplug the blower and all pumps.
Restore the power and verify system operation.
If the fuse blows, then re-check the internal system wires
and connector for burns, cracks or cuts in insulation.
If the fuse does not blow, turn the power off and plug in
the pump.
Note: Be sure to test each device individually.
Test the Pump:

Restore the power and activate the pump.
If the fuse blows, there is a pump problem.
If the fuse does not blow, turn off the power.
Test the Amperage Draw:

Turn off the power, disconnect the blower, make sure the
pump is plugged in, and restore power.
Start the pump and switch to high speed (if available),
this should draw the most current.
Make sure all jets and valves are open.
Check the amperage at the red pump wire. Compare
your reading with manufacturer specifications. (If the
other plug-in devices exist, they should be tested in the
same way.)
If the amperage draw
for each device is
within manufacturers
specifications, the
problem could be a
nuisance spike in the
pump, or water in the
blower.
Test the Blower:
Plug in the blower.

Power up the system and activate the blower.
If the fuse blows, then there is a blower problem.
If the fuse does not blow, the combined pump and blower
amperage may be excessive. To verify this, first check
with your spa manufacturer for amperage draw limits on
each device.
Since the blower should now be running, you can check
the amperage draw with an ammeter by measuring
around the black blower wire and compare with
manufacturers specifications.
12
Note: These slow-blow fuses are not always discolored

when blown. Always test continuity of a fuse with
an ohmmeter.
Note: Miswiring of the spa is the most common reason for
this fuse to blow. However, a lightning strike in the area is a
possible, though less likely, cause of the failure.
800.645.3201
Troubleshooting (cont.)
Test the Circuit Board Protection Fuse:
SUV, Value M-7, 2000LE M-7,
and Prestige Systems
If your system has a white neutral line coming in from either
your service disconnect or GFCI installed into TB1:
Probe from the white TB1 terminal and one side of the
circuit board protection fuse. The voltage should read
120 volts.
Probe from the white TB1 terminal and the other side of
the circuit board protection fuse. The voltage should read
120 volts.
Elite System
For a class 2 transformer circuit, UL requirements specify
that a fuse must be permanently installed to protect the
circuit board.
If you have determined that the system is getting
proper voltage through the power input fuse, then you
must check to see if the circuit board protection fuse
has blown.
First, turn off the power. Next, unplug the transformer
from the circuit board, then turn the power back on and
probe from the red TB1 terminal to one side of the fuse.
The voltage should read 120 V or 240 V depending on
the system.
Probe from finger 5 to the other side of the circuit board
protection fuse. The voltage should read 120 V or 240 V
depending on the system.
If either side has 0 volts, then the fuse is blown. If so, turn
off the power and replace the circuit board. (See page 26.)
Note: Another, less likely reason for the circuit board
protection fuse to blow is that a 240 V transformer was
replaced with a 120 V transformer by mistake.
Make sure that the transformer is properly rated for the
system. The voltage reading between fingers 5 and 6 on
the circuit board will determine the proper transformer
input voltage for Deluxe and Standard models.
For a 120 V system, the transformer should have two
blue connectors.
A 240 V transformer should have one blue connector.
If you determine that the circuit board protection
fuse is not blown, this means that the transformer is
receiving voltage.
Transformer Installation Requirement

(Applies to Elite and Prestige only; other systems have
the transformer as a permanent part of the circuit board.)
Some symptoms of low voltage may be caused by
the transformer.
When working on a 120 V Elite or Prestige system,
double check to make sure the transformer has two
blue connectors.
A 240 V transformer with one blue connector may be
installed by mistake in a 120 V system causing
low voltage.
Confirm Transformer Connections:

Intermittent problems may occur when transformer
connections are loose. Make sure your fingers are away from
exposed high voltage connections. Wiggle the transformer
wires near the connector on the circuit board. This will
determine if there is a loose transformer connection or bad
pin on the circuit board.
If the system intermittently turns on and off, turn the
power off.
Plug in the test transformer, restore the power, and wiggle
the transformer wires again.
If there is no intermittent failure, no further analysis
is required.
Turn off the power and replace the transformer.
After installing your test transformer, intermittent
symptoms may still occur during the test. If so,
replace the circuit board (see page 26) and install
the original transformer.
Important
Be sure to turn the power off before replacing any
component, especially a circuit board.
13
Power-Up, Pump Priming and Software ID

Before applying voltage to the System, it is
very important that you understand the
sequence of events that occur when power
is applied so that the pumps can be primed
efficiently and faults created by no water
flow can be prevented.
Please review the following procedures and
power-up events before applying voltage to
the System:
1. Check the voltage at the main power panel to be sure that
you have the correct voltage for the System being used.
Also, be sure that the voltage is within + or - 10% of the
mean voltage. For 120V it should be between 108V and
132V. For 240V it should be between 216V and 264V.
2. Test and reset the GFCI. If it does not operate properly, do
not apply voltage to the System until the problem has
been corrected.
3. Fill the spa to its correct operating level. Be sure to open
all valves in the plumbing system before filling to allow as
much air as possible to escape from the plumbing and the
heater during the filling process.
4. Vent air from the pump(s). Do this by loosening the
union nuts on the discharge of all pumps. Allow a small
amount of water and air to escape from the pump(s) and
related plumbing. Retighten the union nuts.
5. Turn the power on at the main power panel. Depending
on which top-side panel the System is configured for, the
displays will go through specific sequences. During these
sequences, you will need to prime the pump(s) as
described in the following:
The following will occur:
Display will show a series of numbers immediately
following Power-Up. On M-7 software created or updated
since May 2001, this will be a series of four numbers.
The first three numbers in combination are called
the Software ID. The three numbers in order are the
Software Manufacturer ID, the Software Product Type ID,
and the Software Version ID. Following the Software ID
will be either 12 or 24, indicating the heater wattage the
software is configured for. There are differences in freeze
protection between units that display a Software Version
ID of 00 (or that dont display a Software ID at all),
versus units that display a Software Version ID of 01 or
greater.
14
Display will show Pr (or Priming Mode on Prestige

Systems), indicating that the System is in a pump priming
mode. During this mode the heater is disabled to allow
the priming process to be completed without the
possibility of energizing the heater under low flow or no
flow conditions. Nothing comes on automatically, but the
pump(s) can be energized by pushing all Jet buttons.
This mode will automatically last for about 4 minutes or
you can manually exit the priming mode after the
pump(s) have primed. (Manually exiting the priming
mode is described later in this text). Regardless of
whether the priming mode is automatically terminated or
you manually exit the priming mode, the system will
automatically return to the normal heating and filtering
mode at the end of the priming mode.
Pump Priming. As soon as Pr is indicated on the topside panel, push all Jet buttons to start the pumps. On
models with a combined Jet button, push it until all
pumps are on high speed. All pumps need to be running
in the high speed mode to facilitate priming. If the pumps
have not primed after 2 minutes, and water is not flowing
from the jets in the spa, do not allow the pumps to
continue to run. Turn the power off at the main power
panel and repeat the process of venting the air from the
pump(s). (See step 4 on this page). After venting air from
the pump(s) a second time, turn the power back on at
the main power panel. This will initiate a new pump
priming mode. Sometimes momentarily turning the pump
off and on will help it to prime. Do not do this more than
5 times.
Important: A pump should not be allowed to run
without priming for more than 2 minutes. Under NO
circumstances should a pump be allowed to run
without priming beyond the end of the 4 minute
priming mode. Doing so may cause damage to the
pump and cause the system to go into an overheat
condition.
After pump priming, push all Jet buttons to turn off the
pump(s).
Next, manually exit the priming mode by pushing either
the Warm or Cool button (the Temp button on
smaller panels). Note that if you do not manually exit the
priming mode as described above, the priming mode will
be automatically terminated after 4 minutes. Be sure that
the pump(s) have been primed by this time.
800.645.3201
Power-Up, Pump Priming and Software ID (cont.)

After you have manually exited the priming mode or the
system has automatically exited the priming mode, the
top-side panel will momentarily display the set
temperature and then dashes.
Note that the display is not showing the temperature yet.
This is because the system requires approximately 2
minutes of water flowing through the heater to determine
the water temperature.
After 2 minutes of water flowing through the heater the
temperature will be displayed.
Push the Warm or Temp button to adjust the
temperature to the desired setting. If the water
temperature in the spa is less than the set temperature,
the heat indicator will turn on signifying that the heater
has been energized.
When the System is in the Standard operational mode
it will automatically heat the spa and maintain it at the set
temperature. All user buttons will be functional. If a
higher temperature is desired, simply push the Warm
or Temp button until the desired temperature is
displayed. (The maximum temperature setting is 104F).
Other energy-saving operation modes are selectable by
pushing Mode (or mode button sequence).
6. After the System has been powered-up and the pumps

have been primed, make a final voltage check at the
System terminal block.
Voltage Check
1. Activate the low speed of the pump.
2. Adjust the temperature to turn on the heater.
3. Activate any other equipment that does not turn
the heater off.
4. Activate the light.
5. Check the voltage.
The voltage for 120V systems should be 108-132 between
line and neutral..
The voltage for 240V systems should be 216-264 between
either line and 108-132 between either line and neutral.
Note:
If the voltage is not within tolerance while the System is
operating as described above, turn off the power at the
main power panel and correct the problem before
continuing to operate the System.
15
Test Mode Operation

Selecting Test Mode and Analysis
Display Mode
The software is in test mode when J43 is on 2 pins on the
Elite, or when DIP switch 1 is ON on all models that have
a DIP switch at the edge of the circuit board.
Test mode may be entered and exited (by changing the
jumper or switch setting) at any time (no need to cycle
power).
The software goes into analysis display mode when in test
mode and the light is on (at any intensity, if light is
dimmable).
Note that on models where the light button is combined
with the pump button, it is not possible to go into analysis
display mode without the pump running.
Differences in the display when in test

mode (but not in analysis display mode)
In standard mode (circ or non-circ), temperature
shimmers when not current.
In economy mode (circ or non-circ), temperature
shimmers when not current, and is always displayed with
"E" instead of "F" or "C".
In sleep mode (circ or non-circ), temperature shimmers
when not current, and is always displayed with "P" instead
of "F" or "C".
Pressing Mode toggles pump/blower/light timeouts off

(displays toOF" or "tF") and back on (displays "toOn" or
"tn"). When timeouts are off, ozone disabling on function
button presses is suppressed (but not retroactively to
function buttons pressed before timeouts were turned off;
it's thus suggested that timeouts be turned off as the first
action after powering up the spa). This setting is not
saved upon power down. NOTE: Even though the main
purpose of turning timeouts off is to disable timeouts on
manual pump/blower/light turn ons on some models,
leaving timeouts off can make a pump run
"forever" once it's turned on automatically in
certain situations. For this reason, it's imperative
that the spa never be left in test mode for the user.
And if you're unsure as to whether you turned
timeouts off or not in test mode, it's safest to exit
test mode and then cycle power on the spa.
On panels which cannot display a letter such as F or C
after the temperature:
In test mode, the character that would be shown to the
right of the temperature (A, b, F, C, E, or P) is instead shown
for a split second before the temperature it's for, with an
equal sign (=) to the right of it. For example, instead of
105A alternating with 104b, you'll see A= followed quickly by
105 alternating with b= followed quickly by 104.
Differences in the display when in analysis

display mode:
On the Elite: Whether in standard, economy, or sleep
mode (and circ or non-circ), temperature display
alternates between displaying "temp" connector sensor
temperature with "t" instead of "F" or "C" and "high limit"
connector sensor temperature with "H" instead of "F" or
"C". (These sensors are not actually serving different
"temp" versus "high limit" functions; the labeling on the
circuit board simply predates M7 nomenclature.)
On all other models: Whether in standard, economy, or
sleep mode (and circ or non-circ), temperature display
alternates between displaying "A" connector sensor
temperature with "A" instead of "F" or "C" and "b"
connector sensor temperature with "b" instead of
"F" or "C".
16
800.645.3201
Topside Control Panels

Available for the Elite
Available for the

SUV and Value M-7
Heat
Blower
Jets
Electronic Spa Controls
Lite Duplex
System
Temp
Light
Deluxe Panel
Available for the Elite and 2000LE M-7
Preliminary Panel Check
Bulb Replacement
If the problem is not obvious, look on the topside

control panel for diagnostic messages.
If no messages are seen, run through all spa functions
and note any inconsistent operation.
If diagnostic messages appear on the topside control
panel, see page 19 for troubleshooting tips.
Once you have determined that proper voltage is running
through the circuit board and transformer, continue to the
topside control panel. A panel that is not functioning
properly may include the following symptoms: low voltage
such as missing or scrambled segments, missing icons on
the LCD, non-functional LEDs, or nonfunctional buttons. If
any of these symptoms are present, perform the following:
Turn the power off and unplug the panel from
the circuit board.
Then, plug in your test panel and restore power. If
everything functions normally, replace the topside panel.
If you still see symptoms of low voltage, such as a
sluggish, blank or partially blank panel, or if the display
or the LEDs do not function at all, turn the power off;
reset the battery backup (if applicable); unplug the
ozone generator (if equipped); then restore power to the
system. If the problem persists, turn off the power and
replace the circuit board.
Another panel problem may be burned out backlighting

bulbs. These bulbs can easily be replaced.
With the power off, gently pry up the topside control
panel with a screwdriver. Next, locate the gray bulb holes
in the back of the panel. Use a screwdriver to twist the
bulb approximately 1/4 turn to remove and replace the
bulb. (Needlenose pliers may also be useful.)
Remote Panel Troubleshooting

Remote panel applications need special consideration
where the panels connect to the circuit board.
If You are Working on a Spa With a

Remote Panel:
Before replacing the circuit board or any panel, remove
the gang connector from the system box and plug each
panel into the circuit board directly and individually. Test
all functions with each panel separately.
If a Remote Panel Doesnt Work:

Remove the remote panel from its location.
Be sure to secure the end of the panel cable.
Plug the remote panel directly into the board. This
removes the extension loom with its one-to-one connector
from the circuit board and will help you determine
whether you have one panel with a problem, a defective
gang connector, a bad extension loom, a bad one-to-one
connector, or a circuit board problem.
17
Topside Control Panels

Available for the Prestige
Preliminary Panel Check

If the problem is not obvious, look on the topside
control panel for diagnostic messages.
If no messages are seen, run through all spa functions
and note any inconsistent operation.
If diagnostic messages appear on the topside control
panel, see page 19 for troubleshooting tips.
Most error messages are stored in the fault log. To view
the fault log, the spa must be in test mode and the spa
light must be turned on. (See page 22)
Once you have determined that proper voltage is running
through the circuit board and transformer, continue to the
topside control panel. A panel that is not functioning
properly may include the following symptoms: low voltage
such as missing or scrambled segments, missing icons on the
LCD, non-functional LEDs, or nonfunctional buttons. If any
of these symptoms are present, perform the following:
Turn the power off and unplug the panel from
the circuit board.
Then, plug in your test panel and restore power. If
everything functions normally, replace the topside panel.
Disconnect ozone generator (if applicable).
If you still see symptoms of low voltage, such as a
sluggish, blank or partially blank panel, or if the display
or the LEDs do not function at all, turn the power off;
reset the battery backup (if applicable); unplug the ozone
generator (if equipped); then restore power to the
system. If the problem persists, turn off the power and
replace the circuit board.
Press Warm and Cool simultaneously to access the
performance analysis mode. (See page 23)
Bulb Replacement
These bulbs can easily be replaced.

With the power off, gently pry up the topside control panel
with a screwdriver. Next, locate the gray bulb holes in the
back of the panel. Use a screwdriver to twist the bulb
approximately 1/4 turn to remove and replace the bulb.
(Needlenose pliers may also be useful.)
Remote Panel Troubleshooting

Remote panel applications need special consideration
where the panels connect to the circuit board.
If You Are Working on a Spa With a

Remote Panel:
Before replacing the circuit board or any panel, plug each
panel into the circuit board directly and individually. Test
all functions with each panel separately.
If a Remote Panel Doesnt Work:

Remove the remote panel from its location.
Be sure to secure the end of the panel cable.
Plug the remote panel directly into the board. This
removes the extension loom with its one-to-one connector
from the circuit board and will help you determine
whether you have one panel with a problem, a defective
gang connector, a bad extension loom, a bad one-to-one
connector, or a circuit board problem.
Gang connectors cannot be used on the first three jacks
(i.e., on Millennium panel jacks).
The first three jacks are functionally identical. Try the
panel in another one of these jacks.
The two aux panel jacks are functionally identical.
If multiple panels work in one jack but not another jack
(of the same set), the problem is most likely with the
controller board.
Another panel problem may be burned out backlighting bulbs.

18
800.645.3201
Panel Messages
Panel messages are a quick clue toward
solving a variety of problems. Here are the
most common messages and what they mean:
The Panel Displays:
,
, or
(At least one of the sensors has detected water

temperatures of 118F inside the heater.)
and allow the water to cool to below 108 F. Adding

cool water may be necessary. Touch any button to
reset the system. If the water is still hotter than the
set temperature, press the blower button
(if applicable) to cool the spa.
If the Problem Recurs, test the Sensor Set. (See page 21)
The Panel Displays:

,
, or
or
The Panel Displays:

,
, or
(One of the sensors has detected the temperature of the

water coming into the heater to be 110F, and so the
water in the spa is likely to be that hot.)
These indicate that the spa has shut down due to an
overheat situation:
Note: Overheating may occur if the low-speed pump is set to
operate for extended periods of time, or if the incorrect
pump is installed. In rare cases (usually warmer climates),
the circulation pump may also cause overheating.
The following is a list of most probable causes of this
message. Inspect these first:
Check slice or ball valves. Make sure that they
are open.
Make sure the correct pump is installed.
Clean the filter/skimmer if there is any blockage.
Check heater element alignment.
Check for debris on the heater element.
In extremely hot weather, check for proper
cabinet ventilation.
Make sure the temperature sensor is fully inserted
into the sensor fitting on the heater.
Check for excessive filter duration.
Note: A common programming mistake is overlapping filter
times that may cause the spa to filter continuously.
Check the water level.
Check the water temperature with an accurate
temperature thermometer. Remove the spa cover
or
The Panel Displays:

,
, or
This indicates that the spa has shut down due to an

open or faulty sensor:
If the problem recurs, test the sensor set. (See page 21)
Note: In rare cases, rapid system overheat causes sensor
error messages. Be sure to rule out possible situations like
no flow or no water.
The Panel Displays:

,
, or
This indicates that the sensors are out of balance.

If alternating with temperature, it may just be a temporary
condition. If flashing by itself, spa is shut down.
If the panel also displays Service Reqd, spa is shut down.
If the spa shuts down due to this error, one (or both) of
the sensors are probably reading several degrees off. If the
problem recurs, test the sensor set. (See page 21)
The Panel Displays:

,
, or
This indicates that a sensor detects a possible freeze

condition.
19
Panel Messages (cont.)

This message does not appear on M-7 software showing
a Software Version ID of 01 or greater.
This is a normal spa function; no further action is
necessary.
When either sensor reads below 40 F, the system
provides freeze protection. It automatically activates the
pump (and the heater if necessary) to circulate the water and
warm the plumbing. The equipment stays on until the sensors
detect that the spa temperature has risen to within 15F of the
set temperature. The other pumps and the blower will purge
for 30 seconds to 2 minutes at the end of the freeze
condition. If pump 1 was turned on due to this reason alone,
this message will appear for up to two minutes right after
very cold water is detected.
Note: Internal freeze protection only functions when there is
proper power running to the spa, and the control system is
operational. Using an optional freeze sensor may be
necessary in extreme climates to prevent plumbing damage,
but will only work properly if placed inside the spa skirt in
the coldest area.
Any time the lower of the two temperature sensors goes

below 45F, all pumps/blowers turn on. They continue to run
for 4 minutes after the temperature reaches 45F or above.
As soon as the temperature falls below 45F again, this
process restarts. This simplified sensor freeze protection
functions at all times, even when another fault condition
(other than total sensor failure) has occurred and has
otherwise shut the spa down.
The Panel Displays:

,
, or
This indicates that a substantial difference in

temperature between sensors has been detected during
heating.
This could indicate a flow problem. Check water level in
spa. Refill, if necessary. If the water level is okay, make sure
the pumps have been primed.
On the fifth occurrence of the above message the panel
will display:
, or
All spa models are different in shape and size and have
different thermal characteristics; therefore, Balboa
Instruments, Inc. cannot be held responsible for freeze
damage to the spas plumbing. Testing is the responsibility
of the spa manufacturer and must be done to determine
the best location for the freeze sensor.
This indicates a persistent flow problem

The heater is shut down while all other spa functions
continue to run normally. Power on the spa must be cycled
before the heater will function again.
The Panel Displays:
The Panel Displays:
, or
This indicates that the auxiliary sensor detects a

possible freeze condition.
This is a normal spa function; no further action is necessary.
When the auxiliary sensor reads around 40F (actual
temperature dependent on specific auxiliary sensor used),
the system provides freeze protection. It automatically
activates all of the pumps and the blower to circulate water
and warm the plumbing.
Note: This auxiliary freeze protection functions at all times,
even when another fault condition has occurred and has
otherwise shut the spa down.
This message can also indicate simplified sensor
freeze protection in progress (on M-7 software showing
a Software Version ID of 01 or greater), which behaves
as follows:
20
, or
This indicates that there is not enough water in the

heater. Spa shuts down for 15 minutes.
This could indicate poor flow or air bubbles in the heater.
On the third consecutive occurrence of the above message
(without a successful heating cycle in between) the panel
will display:
, or
Spa is shut down and will not reset in 15 minutes. Press

any button to reset manually.
continued on page 22
800.645.3201

Testing the Sensor Set
1. Check sensor wires for cracks or damage that may
indicate the presence of a rodent.
2. Inspect the connections of both sensors on the circuit
board. The plugs must be clean.
3. If the sensors are not totally failing but are showing
excessive (2 F / 1.0 C or more) difference between
the two sensors when not heating (a possible cause of
Sn/SnS/SENSOR SYNC, HL/HFL/HTR FLOW LOW, and
LF/LOW FLOW messages), do the following:
Note which sensor is reading consistently higher
(A vs B or t vs H).
4. Unplug the two sensors from the circuit board and
interchange them (ie, plug the one that was in the
A or t jack into the B or H jack and vice versa).
5. Press a panel button if any "stray" faults appeared
during the process. (Stray fault are normal when
sensors are unplugged then plugged back in while
the system is running.)
6. Within a minute or so*, see if the same or other
sensor is now reading consistently higher:
If the same sensor (A vs B or t vs H) is
reading higher after the sensor interchange,
the problem is on the circuit board. Replace
the circuit board.
If the opposite sensor is now reading higher, the
problem is with the sensor(s). Replace
the sensor set.
* If you wait more than 2 minutes after
plugging the sensors back in, heating may
start (even outside a filter in Economy or
Sleep mode) due to a stray Cd/CLd/COLD
WATER condition usually detected when
sensors are being plugged in while the
system is running.
7. If there is a message indicating an open or faulty
sensor:
Unplug the sensor set (but leave the original
sensors in the heater) and plug in the test
sensor set. Put both sensors into the same
cup of warm water (ideally above the set

temperature, so the spa won't try to heat
during this test, as there is no heater
protection during this test) and verify that
they read the same temperature
(within 1F/0.5C).
If the problem is solved, replace the sensor
set. If the problem is not solved, do not
replace the sensor set.
Plug in the original sensor set to verify that there is
not a connection problem.
If the problem continues after following the above
steps, then replace the circuit board.
8. If you cannot get readings of the sensors on the
topside panel even in M7 Test Mode / Analysis Display
Mode (for example, because the system always
indicates an Overheat condition when it shouldnt):
You can use an ohmmeter to evaluate the validity
of each sensor independently (after unplugging the
sensors from the circuit board).
You will need sharp tips on the meter probes(or a
Balboa Logic Jumper on a Stick) to be able to
make contact with the little bit of metal of each of
the two sensor wires visible through a window on
the connector.
The following chart shows what temperatures
certain resistance values translate to:
1.5k
3.0k
5.0k
7.0k
9.0k
10.0k
11.1k
11.7k
12.1k
12.7k
13.2k
13.6k
14.1k
231F 110.5C
190F 88.0C
162F 72.0C
144F 62.5C
131F 55.0C
126F 52.5C
121F 49.5C
119F 48.5C
117F 47.5C
115F 46.0C
113F 45.0C
112F 44.5C
110F 43.5C
14.7k 108F 42.5C

15.4k 106F 41.0C
16.2k 104F 40.0C
17.2k 101F 38.5C
18.1k 99F 37.0C
20.2k 94F 34.5C
25.5k 84F 29.0C
30.0k 77F 25.0C
40.0k 65F 18.5C
55.0k 53F 11.5C
95.0k 32F 0.0C
184.0k 9F -13.0C
320.0k -9F -23.0C
21

The Panel Displays:
-- ,-- ,-.-
Prestige Fault Log

or - -
This indicates that the temperature is completely

unknown because the pump has not yet run for 2
minutes after Priming Mode was exited. This is only
displayed for 2 minutes at power-up.
Every time the Prestige goes into a condition correlating

to one of the following messages it records the message and
information. The most recent 24 such conditions are stored
(if a 25th such condition occurs, it is stored and the oldest of
the previous 24 is forgotten).
Messages logged:
The Panel Displays:

This indicates that the IC chip used to store battery
backup information cannot be communicated with.
It may be a problem with the chip itself or a problem with
the interconnections to that chip. Replace the circuit board.
Some Troubleshooting Scenarios

1. You find out the system is in OHH. This alone doesn't
explain a lot. What led up to the OHH is much more
important. If it's a Prestige, review the fault log carefully.
Otherwise, see if the user has any additional information
(for example, how long before the OHH was the spa
panel last checked, and how hot was the water then). If
the spa has cooled, see whether the problem can happen
again, this time watching carefully to see if there are
additional clues leading to the OHH (for example, other
messages that appear shortly before the OHH happens).
2. You find out the system keeps showing HFL, or is now
in LF, or is shut down due to a "dry" fault. Put the spa
in test mode with the light on, so that you see the two
sensor temperatures. Are they normal (within 1F /
0.5C) when not heating? How far apart are they when
heating? HFL happens when they are 6F / 3C apart
(4F / 2C on 120V and other low-heater-wattage
systems), see how quickly that happens after heating
starts. If it's getting close to that right away, it's probably a
consistent flow problem, but if it's nowhere close to the
HFL-causing temperature difference, the flow problem
may be intermittent or only occur in certain specific
situations.
22
Information stored for each event:

Message displayed
Days ago count
Actual hour
Actual minute
Mode (Standard, Economy, Sleep)
Set temperature
Sensor A temperature
Sensor B temperature
800.645.3201

To View the Fault Log:
Make sure the system is in test mode with the spa
light turned on.
Press the Up button to cycle through the last 24
fault messages (oldest first).
- The display reads Ft01 through Ft24 and the
normal message for that fault.
- Power cycling events will be indicated by a
PRIMING MODE message.
- The mode in effect at the time of the fault
flashes while information for that fault is being
displayed (not valid in the case of a power
cycling event).
- After the Up button has been pressed 24 times
to show all the stored events, the display reverts
back to normal test mode.
Press the Down button to view information on
each fault.
- The first press will display ...DAYS AGO and the
time the fault started.
- The second press will show SET TEMP WAS
with the set temperature shown.
- The next press of the Down button will
display SENSOR A WAS with the Sensor A
temperature displayed.
- The next press will display SENSOR B WAS
with the Sensor B temperature displayed.
- Power cycling events show partly valid* DAYS AGO
data but invalid time and temperature data.
*There is one day added to the fault log for each power
cycling. The system does not keep track of how many days
the power was actually out for.
Note: To avoid confusing the display, you cannot
press Time or Mode buttons while in the middle of
viewing the fault log. Pressing Up while
programming time settings will not bring up a fault
display log.
Interpretation of fault messages is best done in context.
It may be helpful to write down the information you see at
each step while viewing the fault log. Information such as
temperature at the time of the fault and what kind of fault
may have come before and after is most helpful in
diagnostic situations.
Performance Analysis Mode (Prestige Only)

The panel has a built-in ability to display information
about the reliability of its communication with the
motherboard.
Performance Analysis Mode is toggled by pressing the
Up and Down buttons simultaneously.
(It comes on automatically for the first 15 seconds
after power up, then turns off, but can be turned on by
the user at any time.)
In the performance analysis mode, the top line doesnt
display the normal text messages, but instead shows a
constantly updated text line in a two hexadecimal digit
format as follows:
00.00.00 99 45 (sample line)
BC.W1.W2 LW GC (explained below)
BC = How many times the CRC on the received
packet turned out bad
W1 = How many times the first byte of a packet
was wrong
W2 = How many times the second byte of packet
was wrong
LW = The last wrong first byte of a packet
GC = How many times the CRC was good
Summary: If communication between the panel and the
motherboard is good, the rightmost value should be
changing constantly and the other values should change
only a few times a minute at most in bursts, and even less
often in the long run.
23
G.F.C.I. Troubleshooting
Keep in mind that a majority of G.F.C.I. tripping problems can be attributed to
incorrect wiring. G.F.C.I. troubleshooting usually finds the problem.
If Correct Wiring is Verified
To Disconnect the Heater
Check to see if the proper G.F.C.I. is installed.

Check the label in the system box near TB1 to determine
the maximum amperage draw for the system.
Be sure the G.F.C.I. is rated for more amperage than the
system will draw.
For a 240 V dedicated system, a 2-pole G.F.C.I. with no
load neutral is acceptable.
For a 120/240 V system, the G.F.C.I. must include a load
neutral out.
If the white load neutral wire is routed from the G.F.C.I.
neutral bar directly to TB1 in the system box, then the
G.F.C.I. will trip when a 120 V device is activated.
For a detailed wiring checklist, please review the previous
segment of this manual on proper G.F.C.I. wiring or the
G.F.C.I. manufacturers instructions.
If the wiring is correct and the G.F.C.I. will not reset, then
unplug the pump and try to reset the G.F.C.I.
If the G.F.C.I. trips again, then unplug the blower and
reset the G.F.C.I.. If the G.F.C.I. continues to trip, then do
the same procedure for the ozone generator.
If the G.F.C.I. stops tripping after you unplugged one of
the spas components, turn off the power to the spa then
plug in each component except the one that tripped the
G.F.C.I.
Power up the system. If the G.F.C.I. no longer trips,
then you have correctly identified the problem.
Repair or replace the component as instructed by
the spa manufacturer.
If you have unplugged all of the spas components and the
G.F.C.I. still doesnt reset, then the problem is most likely
a ground fault in the heater.
First, turn off the main circuit breaker, then remove both
heater straps or wires from the system heater output, not
the heater itself.
After restoring the power, try to reset the G.F.C.I. again. If
it no longer trips after the system calls for heat, then
replace the heater.
If the G.F.C.I. still trips, look for pinched or shorted wires
at the transformer. Make sure that the screws that attach
the transformer to the system box have not pinched or
damaged the insulation of the transformer wires.
If the transformer wires are undamaged, check for any
other pinched wires. Refer to the wiring diagram to verify
the correct wiring of the control system.
If everything looks to be in perfect working order, then
the G.F.C.I. may be defective.
24
Ground-Fault Circuit
Interrupter/Circuit
Breaker (GFCI)
800.645.3201

If your topside control panel is working properly, but a
pump, blower, or other device does not activate when its
panel button is pressed, further diagnosis is easily
accomplished with the Balboa Quick CheckTM.
Quick CheckTM Test Kit
Probe these connections at the circuit board after

activating the function with the topside control panel.
If you do not have correct voltage, double check the input
voltage before you replace the circuit board.
If you do have correct voltage at the circuit board, turn off
the system power and check for a blown in-line fuse.
Blowing the in-line fuse or the power input fuse is usually
a symptom of a faulty pump, blower, or a short in the
wiring to one of those devices.
If the fuse is good, then replace the output connector.
If the high-speed pump comes on when the system calls
for heat or when the system goes into a filter cycle, the
pump is most likely wired backwards. Verify that the
black (low speed) and red (high speed) wires are not
switched in the amp connector or the pump itself.
Always check to make sure all devices are plugged into
the proper location.
Note: If the spa light output is not detected with the Balboa
Quick Check, be sure to check continuity of the light fuse on
the circuit board.
To use the Balboa Quick Check:

Turn off the power at the house breaker box.
Unplug the device in question, and plug the Quick Check
in its place.
Restore power to the spa and press the appropriate panel
button again. If the Quick Checks light appears, the
device in question is receiving voltage.
An ordinary multi-meter can also be used to check for
proper output voltage, except when working with a
variable-speed blower or a dimmable spa light. In these
cases, a component on the circuit board called a triac
needs to be under a small load to test output voltage.
Note: If a small load is not applied to these systems,
voltage indications of up to 240 volts AC can be seen
when measuring output voltage, even if the component is
not activated.
Even if the system is not equipped with a blower triac,
the best way to verify voltage output is with the Balboa
Quick Check.
If the Quick Check light does not appear after pressing
the appropriate panel button, trace the wires from the
corresponding connector in the system box back to the
circuit board.
25
Changing a System Circuit Board

Important!
Be sure to turn the power off before replacing any
component, especially a circuit board.
Important!
Do not remove and replace the circuit board
unless the fault has positively been determined to be
the circuit board.
How to Remove a System Circuit Board:

Shut OFF line power to the spa at the main circuit breaker
panel. Do not attempt to service a spa without shutting off
the power. Serious injury or damage may result.
If present, remove the screw which mounts the blower
triac (TRC2 on the Value M-7 and the 2000LE M-7
boards, and TRC6 on the Prestige boards). The SUV does
not use a triac.
Disconnect all wires and slip-on connectors as necessary
to remove the board.
Note: Labeling these wires may help speed up reinstallation.
The wiring diagram should always be used to ensure proper
wire placement.
Remove all the screws which mount the board to the
system enclosure. The SUV has 9 screws across the center
and bottom of the board. The Value M-7 and the 2000LE
M-7 have 2 screws that are located at the upper left and
lower right corners of the board. The Prestige board has
3 screws; one located at the upper left, one located at the
lower right corner of the board, and one that is above
and to the right of center. The Elite board uses mounting
screws in the terminal block only.
Remove the board from the plastic stand-offs by gently
squeezing the locking flange on each stand-off with a pair
of pliers. (The SUV does not use plastic stand-offs.)
The board should now be free and can be removed from
the system box. For the Value M-7, 2000LE M-7, and
Prestige boards, use care to be sure the connectors on
the right side of the board clear the enclosure as the
board is removed.
26
How to Replace a System Circuit Board:

Check all jumpers and dip switch positions on the new
board. Make sure they are in the same position as the old
board.
Make sure the new board snaps in place on the plastic
stand-offs. (The SUV does not use plastic stand-offs.)
Use care to be sure the connectors on the right side of
the board clear the enclosure openings as the board
is installed.
If present, carefully install the screw which mounts the
blower triac (TRC2on the Value M-7 and the 2000LE M-7,
and TRC6 on the Elite M-7 and the Prestige boards).
The SUV does not use a triac.
Caution: Do Not Overtighten this screw.
Install all screws which mount the board to the system
enclosure. The SUV has 9 screws across the center and
bottom of the board. The Value M-7 and the 2000LE M-7
have 2 screws that are located at the upper left and lower
right corners of the board. The Prestige board has 3
screws; one located at the upper left, one located at the
lower right corner of the board, and one that is above and
to the right of center. The Elite board uses mounting
screws in the terminal block only.
Reconnect all wires and slip-on connectors.
Restore power to the spa at the main breaker.
Test to make sure all functions work correctly.
See the photos on pages 31-35 for

additional information about Balboa
circuit boards.
Important
Do not remove and replace the circuit board unless you
have tested all other components and proven that the circuit
board is actually causing the problem.
800.645.3201
Spa Behavior
See manufacturer's owners manual or reference card for
general information on operating the spa, including
programming filters and other settings that are changed from
the topside control panel.
In Priming Mode, the Mode button toggles the ozone
on/off (with a 15-second timeout). This can be useful if you
want to verify ozone generator operation without waiting for
a filter cycle. This feature is not available on smaller panels
where Mode is a multi-button sequence, since such a
sequence exits Priming Mode.
General Filter Information

On the Prestige, and on any system with a Deluxe panel,
the filter times and durations are completely
programmable from the topside control panel, and the
first filter may not run for many hours after power-up.
If you want the filter to run sooner, you have to either
reprogram the filter or advance the time to just before the
filter start.
On all other systems, the first filter starts 6 minutes after
power-up and the duration can be chosen (either using
button sequences on the topside control panel or via a
DIP switch) between several preset choices. Note that if
you let Priming Mode exit automatically after 4 minutes,
you have 2 more minutes before the first filter runs after
power-up. Exiting Priming Mode by pressing the Temp,
Warm, or Cool buttons, allows up to 6 minutes
available before the first filter runs.
IMPORTANT INFORMATION: If the filter settings have just
been changed, it may take up to 24 hours for the filter cycle
to reflect the changes. This is especially likely when changing
from a very long filter duration (such as Continuous), to a
short one, or vice versa.
The low-speed pump (on non-circ) and ozone generator
(if installed) will run during the filter cycles.
The blower runs for 30 seconds at the start of each filter
cycle. This will maintain water quality in the air channel.
The pumps (other than pump 1 in non-circ, including
pump 1 in circ) will run for 5 minutes at the start of each
filter cycle.
Heater Startup Information:

On M-7 systems, the heater goes through a testing phase
every time it starts up to assure that there is adequate water
flow. This provides sophisticated dry fire and low flow
protection. It can be confusing if you don't know what to
expect. Step by step, here is what happens (Note that the
timing/temperature details may be slightly different on some
older M7 systems):
Prior to heating, the pump is run for at least two minutes,
and then the temperature difference between the sensors
is assessed. It must be 2F / 1.0C or less for heating to
proceed, otherwise an error is issued.
The heater turns on for 6.5 to 18 seconds (depending on
heater voltage and wattage). At this point, the heat
indicator on the panel is "solid." During this time the
panel is not immediately responsive.
The heater turns off for 90 seconds, making sure that the
water flow keeps the temperature rise small and short.
(Abnormal water flows, or lack of water, will produce a
large and/or long temperature rise, and the system faults
in that situation.) At this point, the heat indicator on the
panel may appear to "shimmer" or "dim" (on some
panels this may be less obvious from certain angles and
more obvious from other angles, or in different lighting).
If the dry fire test has passed, heating turns back on to
heat the spa. The heat indicator on the panel returns to
"solid".
During spa heating, a difference between the sensors of
2F / 1.0C, or perhaps 3F / 1.5C (at least with 4-6kW
240V heaters), is considered normal. A significantly
higher difference, however, is usually indicative of a flow
problem, and will cause a fault which disables the heating
for at least a minute (and then restarts the whole above
process).
27

SUV
S#
Mode of Operation
On
Off
S10
30/50 Amp
30A
50A
S9
N/A
N/A
N/A
S8
Deg C/F
C
F
S7
N/A
N/A
N/A
S6
50/60 HZ
50HZ 60HZ
S5
N/A
N/A
N/A
S4
Aux Freeze
- MUST BE OFF S3
Panel Option
Mini
DigDup
S2
N/A
N/A
N/A
S1
Test Mode
On
Off
Jumper J43 is persistent memory reset. Reset
persistent memory to default by putting J43 on 2 pins
during power-up (until Pr is displayed). Must be
on 1 pin otherwise for persistent memory to work.
Value M-7
S#
Mode of Operation
On
Off
S10
30/50 Amp
30A
50A
S9
N/A
N/A
N/A
S8
Deg C/F
C
F
S7
N/A
N/A
N/A
S6
50/60 HZ
50HZ 60HZ
S5
N/A
N/A
N/A
S4
N/A (Must be off)
N/A
N/A
S3
Panel Option
Mini
DigDup
S2
N/A
N/A
N/A
S1
Test Mode
On
Off
Jumper J43 is persistent memory reset. Reset
persistent memory to default by putting J43 on 2 pins
during power-up (until Pr is displayed). Must be
on 1 pin otherwise for persistent memory to work.
2000LE M-7
S#
Mode of Operation
On
Off
S10
30/50 Amp
30A
50A
S9
1 or 2 Pumps
1 Pump 2 Pumps
S8
Deg C/F
C
F
S7
Pump 1spd/2spd
1spd
2spd
S6
50/60 HZ
50HZ 60HZ
S5
Pump1 1spd/2spd in Circ 1spd
2spd
S4
N/A (Must be off)
N/A
N/A
S3
Circ/Non-Circ
Circ
Non-Circ
S2
F.O. / Spa Light
F.O.
Spa Light
S1
Test Mode
On
Off
Jumper J43 is persistent memory reset. Reset persistent
memory to default by putting J43 on 2 pins during
power-up (until Pr is displayed). Must be on 1 pin
otherwise for persistent memory to work.
28
Prestige
SW1 BANK
S#
Mode of Operation
On
S12
Battery Reset
Reset
S11
Pump 3 Enable
On
S10
Pump3 1spd/2spd
1spd
S9
Pump2 1spd/2spd
1spd
S8
Enable Ozone Disp*
On
S7
Pump1 1spd/2spd in Circ 1spd
S6
Circ System
Yes
S5
Deg C/F
C
S4
Spa Light
On/Off
S3
Amperage Select
S2
Amperage Select
S1
Test Mode
On
Off
No
Off
2spd
2spd
Off
2spd
No
F
Dim
Off
*Leave off if using ozone sensor jack

SW2 BANK
S#
Mode of Operation
On
S6
N/A
N/A
S5
High/Low Wattage Heater >3kw
(greater
than)
S4
S3
S2
S1
50/60HZ (C/F on SW1; S5)50HZ

Extended Time Outs
45 min
Enable Fiber Optic
On
Enable Blower
On
DETAILS SW1-2 & SW3 POSITION

# High Speed w/Htr
S1-2
4
On
3
Off
2
On
0
Off
Off
N/A
3kw
(equal or
less than)
60HZ
30 min
No
No
S1-3
On
On
Off
Off
Important
Dip Switches must be pushed entirely to one side to
register on or off.
800.645.3201

Jumper orientation
and configuration
Logic
Jumper
The printed circuit boards (especially of the Elite System) utilize

jumpers that control the operation of the Power System depending
upon the model of the system and the top-side control panel being
used. The jumpers are identified on the board with the letter J
followed by a number.
These jumpers are positioned at the time of manufacture for specific
system configurations. For configurations other than described on
page 30; call Balboa Instruments.
Important!
The illustrations at left indicate how the logic jumpers are used. If a
jumper is installed on two pins, it is completing a circuit across the
two pins. If it is installed on one pin, the circuit between the two
pins is open. Sometimes a logic jumper will be used on a group of
three pins and depending on which two pins have been connected
by the jumper, feature A or B will be enabled.
Open
Shorted
Feature A Enabled
Feature B Enabled
29

Elite Chart
Jumper #
Function of Jumper
Position*
J-6
Selects circ/non-circ pump option
(Non-circ pump selected)
J-7
Selects top-side panel being used
(Deluxe panel selected)
J-9
Selects 120V/240V logic
(240V logic selected)
J-10
Selects 1 or 2 speed pump 2 operation
(1 speed operation selected)
J-16
Enables O3 message
(03 message disabled)
J-24
Disables ORP
J-25
Selects 50HZ, C / 60HZ, F operation
J-36
Allows memory storage and resets memory
J-41
Disables pump 2
(ORP disabled)
(60hz, F operation selected)
(Memory storage allowed)
(Pump 2 enabled)
* The Jumper symbols shown here are oriented to correspond to their actual
positions on the printed circuit board.
= Open Jumper
J-36
= Selectable Function Jumper
= Shorted Jumper
J-7
Portion of PC board
for Elite showing
location of jumpers.
J-16
J-25
J-10
J-6
J-41
J-8
J-24
30
800.645.3201
SUV Circuit Board

240V
120V
Pump 2 load
(no blower fuse
required)
28
3a
5
18
17
3b
19
15
16
20
22
14
21
4
23
J43
26
13
7
7
26
24
25a
27
11
25b
12a
12b
10
Circuit Board Components:

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
A/C Input
120/240 VAC optional connectors for conversion of
pumps, ozone and blower
Onboard load fuses
a. F5 25A
b. F6 25A
Circuit Board Protection Fuse (F4)
Onboard blower fuse (F7)
Onboard transformer
Control panel input, duplex or mini panel
Blower or Pump 2 Relay
Blower or Pump 2 Output
10-position dip switch, modes of operation (see chart)
Aux freeze protection circuit (J22, optional)
a. Sensor A connection
b. Sensor B connection
U4 main processor
Circ Pump Output (if applicable)
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
Pump 1 low relay (K1)

Pump 1 low output
Pump 1 hi relay (K6)
Pump 1 hi output
Ozone relay (K7)
Ozone output
Spa light fuse 3A 250V (F1)
Spa light relay (K5)
Spa light output only
Heater relay (K2)
Heater output A and B
High-limit relays A and B
A.D.C.M Connection
Serial Number/Model Number Designation
J43 Reset persistent memory to defaults by putting J43 on 2

pins during power-up (until Pr is displayed). Must
be on 1 pin otherwise for persistent memory to work.
31
Value M-7 Circuit Board

25
19
21a
20
17
13
15
21b
11a
3a
16
14
10
11b
18
3b
2
8
1
12
24b
25a
23a
22
23b

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
32
A/C Input
120/240 VAC optional connectors for conversion of
Onboard load fuses
a. F5 25A
b. F6 25A
Spa and fiber optic light fuse 3A 250V (F1)
Onboard blower fuse (F7)
Onboard transformer
Control panel input, duplex or mini panel
10-position dip switch, modes of operation (see chart)
Aux freeze protection circuit (J22, optional)
a. Sensor A connection
U4 main processor
Pump 1 low relay (K1)
Pump 1 low output (J29)
J43
15.
16.
17.
18.
19.
20.
21.
21.
22.
23.
24.
25.
Pump 1 hi relay (K6)

Pump 1 hi output (J28)
Ozone relay (K7)
Ozone output (J14)
12/120 VAC jumper option for spa light or fiber optic
light (J12)
Spa light and fiber optic light relay (K5)
Spa light output only
a. (J27)
b. (J4)
a. (J27) Fiber optic light and wheel output only option
Heater relay (K2)

pins during power-up (until Pr is displayed). Must
be on 1 pin otherwise for persistent memory to work.
800.645.3201
2000LE M-7 Circuit Board

31
27b
5
14
25
13
15
17
3a
18
27a
26
23
11a
24
16
11b
3b
21
22
1
12
8
19
30b
20
4
28
30a
29a
10
29b

1. A/C Input
2. 120/240 VAC optional connectors for conversion of
3. Onboard load fuses
a. F5 25A
b. F6 25A
4. Circuit Board Protection Fuse (F4)
5. Spa and fiber optic light fuse 3A 250V (F1)
6. Onboard blower fuse (F7)
7. Onboard transformer
8. Control panel input, Serial Standard and Deluxe panels
9. 10-position dip switch, modes of operation (see
chart)
10. Aux freeze protection circuit (J22)
11. a. Sensor A connection
12. U4 main processor
13. Fiber optic wheel relay (K10)
14. Fiber optic wheel output (J26)
15. Pump 1 low relay (K1)
16. Pump 1 low output (J29)
17. Pump 1 hi relay (K6)
J43
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
27.
28.
29.
30.
31.

Pump 2 low relay (K11) (optional)
Pump 2 low output (J20)
Pump 2 hi relay (K9) (optional)
Ozone relay (K7)
Ozone output (J14)
12/120 VAC option for spa light or fiber optic light (J12)
Spa light and fiber optic light relay (K5), optional 3-speed
circuit for spa light only
Spa light and fiber optic output
a. (J27)
b. (J4) (for spa light only)
a. (J27) Fiber optic light and wheel output only option
Heater relay (K2)

pins during power-up (until Pr is displayed). Must be on
1 pin otherwise for persistent memory to work.
33
Prestige Circuit Board

39
12
13
34
50
46
42
10
53
44
56
38
40
35
45
41
52
49
51
47
26a
20a
54
19
26b
43
20b
57
28
32
27
33
15
14
31
J24
31
30
22
36
24
29
24
21
4a
18
4b
48
24
6a
25
9a
25
9b

1.
2.
3.
4a.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
34
11
37
Voltage Regulator Triac (Option), Use Screw

For Heat Sink Only. Do Not Overtighten.
Blower Hookup
Control Panel Input (21)
Control Panel J1(Option), 4b.=J14, 8 pin
Remote Control Input (J9) 8 pin
Aux Panel (Option) 6a.=J39, 6b.=J34, 6 pin
SW1 Bank of Dip Switches
Aux Freeze Control Sensor Input (J17)
Heater Relay; 9=K8, (9a, 9b=Heater Output)
Light Fuse (F4) 3A, 12W
Main Processor with Software Number (U4)
Ozone Connection (J16)
Ozone Generator Relay (K10)
Pump 1 High Relay (K3)
Pump 1 Low Relay (K2)
SW2 Bank of Dip Switches
Serial Number/Model Number Designations
Spa Light Triac Circuit
17
23
16
1
52
6b
55
20a. M-7 Technology Sensor A; 20b. Sensor B

21. Pump 2 Low Relay (K4)
22. Pump 2 High Relay (K11)
23. Transformer Input
24. Power Input
25. High Limit Relays (K6) (K7)
26a. 12W Spa Light output (J73); 26b.=(J72)
27. Pump 1 High Connection (J74)
28. Pump 1 Low Connection (J76)
29. Pump 2 High Connection (J7)
30. Pump 2 Low Connection (J5)
31. Inboard Load Fuses (F6), (F5) 25 Amp each
32 . Pump 3 High (K15)
33. Pump 3 Connection (J22)
34. Blower Relay (K12) or optional 3-sp Triac Circuit
35. Blower Fuse (F7), 10A 250V
36. Wht AC Common Connectors for 120VAC Application
37. Red 120VAC Connection for 240VAC Application
38. Misc. Relay (K18)
39. Misc. (No) output (J48)
40.
41.
42.
43.
44.
45.
46.
47.
48.
49.
50.
51.
52.
53.
54.
55.
56.
57.
Misc. (Nc) output (J18)

Circ Pump (No) output (J2)
Circ Pump (Nc) output (J51)
(J10) Switch 120VAC (J44) - 12Vac (J33)
Sequencer Relay (K1)
Sequencer Output (No) (J78)
Sequencer Output (Nc) (J79)
O3 Enable (J30)
Battery Backup
Fiber-optic Wheel (K5) Relay
Fiber-optic Wheel (J52) (No)
Fiber-optic Wheel (J75) (Nc)
Fiber-optic Light (K13) Relay
Fiber-optic Light (J32) (No)
Fiber-optic Light (J20) (Nc)
Thermal Cut-off Fuse (F1)
Circ Pump Relay (K9)
pH/Orp (J11)
J24 Orp disable
800.645.3201
Elite Circuit Board

35 36 37
8a 8b
9
14
27
21
19
21
38
23
17
28
12
39
13
24
10
32
38
26
33
16
6
11
34
25 25 15 15
2 18 29 31 20 30
22

1.
2.
3.
4.
5.
6.
7.
8a.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
Blower Triac (TRC6) or optional 1-speed blower relay,

Use Screw For Heat Sink Only. Do Not Overtighten.
Blower Hookup
Control Panel Input
Fan Input (J5)
Finger 5
Finger 6
Filter Select Jumper (Standard Only J7)
Sensor A 8b. Sensor B
Aux. Freeze Control Sensor Input (J15)
Light Fuse 3A 250V
Main Processor with software number
Orp Enable Jumper (J24)
Ozone Enable Jumper (J16)
Ozone Generator Hookup
Perimeter Light Hookup or Optional Circ Pump
pH/Orp Sensor Input (J11)
Pump 1 Hookup Low
Pump 2 Enable Jumper (J10)
20. Pump 2 Hookup Low

21. Auxiliary Panel Input
22. Serial Number/Model Number Designations
23. 50Hz/60Hz Jumper (J25)
24. Soldered-in Thermal Cut-Off Fuse
25. Spa Light Hookup
26. Transformer Input
27. 50A/20A Jumper (J9)
28. Battery Backup Enable Jumper (J36)
29. Pump 1 Hookup High
30. Pump 2 Hookup High
31. Pump 1 Common Hookup
32. Fiber Optic Wheel Hookup (J34)
33. Fiber Optic Light Hookup (J21)
34. 12V or 120V Spa Light Jumper (J12)
35. Misc 1 Jumper (J41)
36. Misc 2 Jumper (J42)
37. Misc 3 Jumper (J43) - M-7 Test Mode
38. High Limit Relay (K6)(K7)
39. Heater Relay (K8)
35
Copyright 2003 Balboa Instruments, Inc. P/N DM917revB 03/03

Balboa M-7 Trouble Shooting-1

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Balboa M-7 Trouble Shooting-1

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2003

M-7 Technical Service Manual

Basic Control System Troubleshooting

Brown Outs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Power-Up, Priming and Software ID

Test Mode Operation

Topside Control Panel

Table of Contents (cont.)

SUV Circuit Board

Value M-7 Circuit Board

2000LE M-7 Circuit Board

Prestige Circuit Board

Elite Circuit Board

If Correct Wiring is Verified . . . . . . . . . . . . . . . . . . . .24

Testing the Circuit Board Output

End User Warning

Changing a System Circuit Board

Dip Switch and Jumper Settings

This Technical Service Manual is provided solely to

Balboa Control Service Checklist

System Components Required

This manual is provided to aid the qualified service

Digital Fever Thermometer

Balboa Logic Jumper on a Stick

DANGER: SHOCK HAZARD.

Topside Control Panel

The control panel activates functions at the touch of a

The two sensors located within the heater housing

Wiring Check Precautions

Check for Loose Connections or

System Box Wire Gauge Check

G.F.C.I. Wiring Check

Wiring Check for G.F.C.I./Service Disconnect

G.F.C.I. Line-in Wiring Check

G.F.C.I. Line-out Wiring Check for

G.F.C.I. Line-out Wiring Check

Voltage Checks - Breaker Box/G.F.C.I.

Breaker Box Voltage Check

Set your multi-meter or voltmeter for AC Volts.

G.F.C.I. Line-In Voltage Check

120/240 V Convertible System:

Voltage Checks - System Box

System Box Check (at TB1)

240 V Dedicated System:

240 V Dedicated System Check:

Be sure the house breaker is on.

120/240 V Convertible System:

Be sure the G.F.C.I. breaker is on.

120/240 V Convertible System Check:

*Peak Load Check

Peak Load Check for 240 V System:

Peak Load Check for 120/240 V

Bottom View of G.F.C.I.

Front View of G.F.C.I. (Square D)

Note: For a 240 V dedicated

Basic Control System Troubleshooting

Checking the System Power Input Fuse

SUV, Value M-7, 2000LE M-7, and

replaced. Both F5 and F6 use a 25A time delay fuse. Only

Test the System: