Scribd Logo
Upload

Welcome to Scribd!

  • 142 views

    G Corrective Action Section 7

    Uploaded by

    Ngonidzashe Zvarevashe
    This document outlines the process for corrective actions when quality issues are identified. It describes 10 steps: 1) issues are reported, 2) they are recorded in logs or reports, 3) an investigation determines the root cause, 4) immediate corrections are made, 5) corrective actions address the root cause, 6) actions are documented, 7) issues are closed if resolved or further corrective actions are taken, 8) reports are analyzed for trends, 9) analysis results and actions are discussed at management reviews, and 10) records of issues and corrective actions are maintained.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    G Corrective Action Section 7

    Uploaded by

    Ngonidzashe Zvarevashe
    142 views3 pages
    This document outlines the process for corrective actions when quality issues are identified. It describes 10 steps: 1) issues are reported, 2) they are recorded in logs or reports, 3) an investigation determines the root cause, 4) immediate corrections are made, 5) corrective actions address the root cause, 6) actions are documented, 7) issues are closed if resolved or further corrective actions are taken, 8) reports are analyzed for trends, 9) analysis results and actions are discussed at management reviews, and 10) records of issues and corrective actions are maintained.

    Original Title

    G Corrective Action Section 7.docx

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document outlines the process for corrective actions when quality issues are identified. It describes 10 steps: 1) issues are reported, 2) they are recorded in logs or reports, 3) an investigation determines the root cause, 4) immediate corrections are made, 5) corrective actions address the root cause, 6) actions are documented, 7) issues are closed if resolved or further corrective actions are taken, 8) reports are analyzed for trends, 9) analysis results and actions are discussed at management reviews, and 10) records of issues and corrective actions are maintained.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    142 views3 pages

    G Corrective Action Section 7

    Uploaded by

    Ngonidzashe Zvarevashe
    This document outlines the process for corrective actions when quality issues are identified. It describes 10 steps: 1) issues are reported, 2) they are recorded in logs or reports, 3) an investigation determines the root cause, 4) immediate corrections are made, 5) corrective actions address the root cause, 6) actions are documented, 7) issues are closed if resolved or further corrective actions are taken, 8) reports are analyzed for trends, 9) analysis results and actions are discussed at management reviews, and 10) records of issues and corrective actions are maintained.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    QUALITY ASSURANCE MANUAL

    Document CIV QAM

    Rev: E 0
    CORRECTIVE ACTION
    SECTION 7

    Date: 15/08/09
    Page 1 of 3

    Process Flow for Corrective Actions

    QUALITY ASSURANCE MANUAL

    Document CIV QAM

    Rev: E 0
    CORRECTIVE ACTION
    SECTION 7

    Date: 15/08/09
    Page 2 of 3

    Process flow for Corrective Actions


    Purpose:

    To identify the steps to be taken in initiating corrective action when any Adverse
    conditions effecting product and process quality are identified

    Scope:

    Applicable to all processes within the company including client complaints

    Objectives:

    Ensure that corrective action taken rectifies the non-conformance and prevents further
    recurrence of problems

    Step

    Activity

    Non conformances/ client complaints are received

    Depending on the nature of non-conformance the following


    documents are to be used for recording:
    Daily diary or snag sheet for non-conformities, which can be
    fixed immediately, and which are relevant to the project.
    For all other non-conformances first verify that the
    complaint is justified / relevant. Only then should a Nonconformance report be completed.
    Register Non-conformance report, identify date registered,
    and brief description of non-conformance. Identify type of
    non-conformance i.e. Process, product, client complaint,
    supplier.

    Responsibility
    All personnel
    Site agent,
    Contract
    manager,

    Reference
    document
    Applicable
    procedures
    Daily diary,
    Snag sheets,
    Nonconformance
    report

    Contract
    manager,
    Management
    representative

    Nonconformance
    register
    Nonconformance
    report
    Nonconformance
    report
    Nonconformance
    report
    Nonconformance
    report
    Nonconformance
    report

    Conduct investigation to determine the root cause of the


    non-conformance and record on Non-conformance report

    Responsible
    person

    Correction of non conformance

    Responsible
    person

    Corrective action

    Responsible
    person

    Record the actions taken

    If problem has been effectively resolved, close out Nonconformance report. If problem still exists return to step 6
    and proceed as before.

    Site agent /
    Management
    representative
    Site agent /
    Management
    representative

    QUALITY ASSURANCE MANUAL

    Document CIV QAM

    Rev: E 0
    CORRECTIVE ACTION
    SECTION 7

    Date: 15/08/09
    Page 3 of 3

    10
    11

    Non-conformance reports are analysed to determine trends,


    any actions necessary shall be determined, taking into
    account the magnitude of the problem, impact on other
    processes, costs and client satisfaction
    Results of actions taken and the above analysis are
    discussed during management review.
    Records of Non-conformance reports are maintained.

    Management
    representative
    Management
    representative
    Site agent,
    Contract
    manager,
    Management
    representative

    Review
    minutes
    Control of
    records
    procedure

    You might also like