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Cost estimates

How can I find out how much a service or procedure may cost?

You can use our online expense calculator to get an idea of how much a procedure or service may cost. This estimate will show how much your insurance may cover and how much you may have to pay out-of-pocket.

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What if I’m unsure about which specific type of service or procedure to select from the self-service estimate tool?

If you are unsure which category or specific service to select when using the self-service estimate tool, we recommend first checking with your provider or the provider’s office to confirm the details. If you have questions about a “CC” or “MCC” listed with a service or procedure, we have information to help clarify.

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What if I have questions or don’t understand a cost estimate?

If you’ve received a cost estimate and have questions, or need help understanding the details, we’re available to help. We also have helpful resources for common billing and insurance terms referenced in a cost estimate.

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Paying a bill

What are my payment options?

There are a few convenient ways to pay a bill, and other options available such as payment plans for qualifying bills.

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Can I pay a bill without creating a Northwell Health online account?

Yes, you can pay your Northwell bill without creating an online account. However, you won’t have access to additional billing features. You’ll also need your account or invoice number, which can be found on your paper bill.

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How do I create a payment plan?

Automated monthly payment plans can be created online or by phone for qualifying bills.

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How do I change or edit a payment plan?

To edit or makes changes to an existing payment plan, please call (888) 214-4066

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How can I tell if my payment was received?

If you submitted your payment online, we’ll send you an email confirmation right away to let you know it was received.

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How do I pay a bill for someone else, such as my child or parent?

To pay a Northwell bill for someone else, you’ll need the account or invoice number, which can be found on the paper bill.

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Why don’t I see my bill online?

There could be a couple of reasons why you’re not seeing your bill online. Your claim may not be finalized yet, your Northwell online account may not be verified, or the provider or facility the bill is from may not yet be in our online payment system.

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Billing questions

How can I find out how much a service or procedure may cost?

You can use our online expense calculator to get an idea of how much a procedure or service may cost. This estimate will show how much your insurance may cover and how much you may have to pay out-of-pocket.

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Can you help me understand my bill?

We know that understanding a medical bill can be confusing and frustrating. We’ve pulled together some information that may help.

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Why did I receive more than one bill for a single visit?

There are many reasons why you may receive more than one bill for a single visit.

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I didn’t visit a hospital. Why is there a hospital listed on my bill?

Sometimes the place where you received care—such as a doctor’s office or lab—may be affiliated with a Northwell hospital, and you may not realize it.

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What should I do if I receive an unexpected bill for a service I did not know was out-of-network?

If you receive an unexpected bill, which could be what’s referred to as a "surprise bill," for a service from a provider or facility that you did not know is not covered by your insurance plan, you can dispute the bill.

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How do I request an itemized bill?

You can request an itemized bill for most facilities online here, or by calling (888) 214-4066 and using the automated self-service system. You’ll need your account number, which can be found on your paper bill.

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How much will it cost to receive a COVID-19 test in the emergency department if I do not have health insurance?

If you visit a Northwell emergency department seeking only COVID-19 testing, there are other related services and associated fees you should understand and be aware of.

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Financial assistance

I received a bill from Northwell Health, but I am uninsured or underinsured and can’t afford to pay it. How can Northwell help me?

Northwell offers personalized financial options like payment plans for qualifying bills. We also have a financial assistance program for eligible patients, which provides reduced fees for uninsured or underinsured patients. Learn more about payment plan eligibility.

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How can I apply for the Financial Assistance Program?

To apply for Financial Assistance please call us at (800) 995-5727 or visit the Financial Assistance Program page to apply online. Applications are available in multiple languages.

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What documentation should I submit with my Financial Assistance Application?

To apply for financial aid, you must provide proof of your current household income and household size. In some instances, you may be asked to provide your recent bank statements of general savings.

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Can you tell me more about the household income requirements?

To be eligible for the Northwell Financial Assistance Program, you must live in a household with an annual income under 500 percent of the Federal Poverty Level.

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OK, I meet the income requirements. What else does Northwell look at when reviewing my request for financial assistance?

We look to see if you live within the Northwell service area, and sometimes we will ask you questions about your financial assets.

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If I apply for financial assistance, is this information made public?

No. All information in your application is kept confidential.

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What charges are not covered by the Financial Assistance Program?

Only services that your doctor thinks are medically necessary will be considered for the Financial Assistance Program. 

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I have completed an application. Now what?

First, make sure that you attach all requested documentation to your application. If we do not receive all of your documentation, we cannot process your request.

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What happens if my financial assistance application is denied?

You can appeal the decision by writing to us and submitting any additional information and/or documents that you would like for us to review. 

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I was approved for the Financial Assistance Program in the past, but I need more medical care. What should I do?

If you need more medical care, please contact the Financial Assistance Unit at (800) 995-5727 so that your prior application can be re-evaluated. 

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