AC1750 WiFi Cable Modem Router

AC1750 WiFi Cable Modem Router
Model C6300
User Manual
July 2014
202-11238-01
350 East Plumeria Drive
San Jose, CA 95134
USA
AC1750 WiFi Cable Modem Router
Support
Thank you for selecting NETGEAR products.
After installing your device, locate the serial number on the label of your product and use it to register your product at
https://my.netgear.com. You must register your product before you can use NETGEAR telephone support. NETGEAR
recommends registering your product through the NETGEAR website. For product updates and web support, visit
https://support.netgear.com.
Phone (US & Canada only): 1-888-NETGEAR.
Phone (Other Countries): Check the list of phone numbers at https://support.netgear.com/general/contact/default.aspx.
Compliance
For regulatory compliance information, visit https://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
Trademarks
NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of NETGEAR, Inc.
and/or its subsidiaries in the United States and/or other countries. Information is subject to change without notice.
© NETGEAR, Inc. All rights reserved.
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Contents
Chapter 1
Hardware Setup
Unpack Your Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Position Your Modem Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Retrieve and Display the Product Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Cable Your Modem Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Cable the Modem Router in a Simple Network . . . . . . . . . . . . . . . . . . . . . . . . 11
Cable Your Modem Router to a Router or Gateway . . . . . . . . . . . . . . . . . . . . 12
Chapter 2
Connect to the Network and Access the Modem Router
Connect to the Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wired Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
WiFi Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Types of Logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Log In to the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 3
Specify Initial Settings
Notify Your Internet Provider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Specify the Cable Connection Starting Frequency . . . . . . . . . . . . . . . . . . . . . . .
View Modem Router Initialization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Specify the Internet Connection Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 4
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Control Access to the Internet
Set Up Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Use Keywords to Block Internet Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Block Services from the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Schedule When to Block Internet Sites and Services . . . . . . . . . . . . . . . . . . . . . .
Avoid Blocking on a Trusted Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set Up Security Event Email Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 5
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Share a USB Drive Attached to the Modem Router
USB Drive Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Access a USB Drive on the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control Access to the USB Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Use FTP Within the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
View or Change Network Folders on a USB Drive . . . . . . . . . . . . . . . . . . . . . . . .
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AC1750 WiFi Cable Modem Router
Add a Network Folder on a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Edit a Network Folder on a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Approve USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safely Remove a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 6
Specify Network Settings
View or Change the WAN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Change the MTU Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set Up a Default DMZ Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Change the Modem Router’s Device Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Change the LAN TCP/IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Specify the IP Addresses That the Modem Router Assigns . . . . . . . . . . . . . . . .
Reserve LAN IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Use the WPS Wizard for WiFi Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Specify Basic WiFi Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Change the WiFi Security Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set Up a WiFi Guest Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control the Wireless Radios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Use the WiFi On/Off Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enable or Disable the Wireless Radios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Specify WPS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set Up a Wireless Card Access List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Improve Network Connections with Universal Plug and Play. . . . . . . . . . . . . . .
Chapter 7
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Manage Your Network
View Modem Router Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
View Cable Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
View Internet Port Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wireless Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reboot the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Change the Router Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
View Logs of Modem Router Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
View a Network Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manage the Modem Router Configuration File. . . . . . . . . . . . . . . . . . . . . . . . . . .
Back Up Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restore Configuration Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Erase the Current Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Change the admin Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
View Event Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Run the Ping Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Run the Traceroute Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
View Wireless Access Points in Your Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
View or Change the Modem Router Wireless Channel . . . . . . . . . . . . . . . . . . . .
Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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AC1750 WiFi Cable Modem Router
Chapter 8
Specify Internet Port Settings
Set Up Port Forwarding to a Local Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Add a Custom Port Forwarding Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Edit a Port Forwarding Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Delete a Port Forwarding Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Application Example: Make a Local Web Server Public . . . . . . . . . . . . . . . . . . 86
How the Modem Router Implements the Port Forwarding Rule . . . . . . . . . . . . 86
Set Up Port Triggering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Add a Port Triggering Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Specify When to Use Port Triggering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Application Example: Port Triggering for Internet Relay Chat . . . . . . . . . . . . 90
Chapter 9
Troubleshooting
Use LEDs to Troubleshoot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Cannot Log In to the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Troubleshoot the Cable Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Troubleshoot a TCP/IP Network Using a Ping Utility . . . . . . . . . . . . . . . . . . . . . . 93
Use Ping to Test the LAN Path to Your Modem Router . . . . . . . . . . . . . . . . . . 94
Use Ping to Test the Path from a Windows Computer to a Remote Device . 94
Appendix A
Supplemental Information
Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
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1.
1
Hardware Setup
This chapter covers the following topics:
•
Unpack Your Modem Router
•
Front Panel
•
Rear Panel
•
Position Your Modem Router
•
Retrieve and Display the Product Label
•
Cable Your Modem Router
For more information about the topics covered in this manual, visit the support website at
https://support.netgear.com.
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AC1750 WiFi Cable Modem Router
Unpack Your Modem Router
Your package contains the following items.
Ethernet cable
Power adapter
Modem router
Figure 1. Package contents
Front Panel
The modem router has status LEDs and buttons on the front.
WPS button / LED
WiFi On/Off button
Power LED
Downstream LED
Upstream LED
Internet LED
2.4 GHz LED
5 GHz LED
Ethernet LED
USB LED
Figure 2. Modem router front view
Hardware Setup
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AC1750 WiFi Cable Modem Router
You can use the LEDs to verify status and connections. The following table lists and
describes each LED and button on the front panel of the modem router.
Table 1. LED and button descriptions
LED
Description
WPS button with This button lets you use WPS to join the WiFi network without typing the WiFi password.
LED
The WPS LED blinks during this process and then lights solid.
WiFi On/Off
Pressing this button for two seconds turns the WiFi radios in the modem router on and off. If
button with LED
this LED is lit, the WiFi radios are on. If this LED is off, the WiFi radios are turned off and
you cannot use WiFi to connect to the modem router.
Power
Downstream
Upstream
Internet
• Green. Power is supplied to the modem router.
• Off. No power is supplied to the modem router.
• Solid green. One or more downstream channels are locked.
• Blinking green. The unit is scanning for a downstream channel.
• Off. No downstream channel is locked.
• Solid green. One or more upstream channels are locked.
• Blinking green. The unit is scanning for an upstream channel.
• Off. No upstream channel is locked.
• Solid green. The modem router is online.
• Blinking green. The modem router is synchronizing with the cable provider’s cable
modem termination system (CMTS).
• Off. The modem router is offline.
2.4 GHz radio
• Green. The 2.4 GHz radio is on.
• Off. The 2.4 GHz radio is off.
5 GHz radio
• Green. The 5 GHz radio is on.
• Off. The 5 GHz radio is off.
Ethernet
USB
• Green. A device is connected to an Ethernet port and powered on.
• Off. No device is connected to an Ethernet port.
• Green. A USB device is connected to the port on the back panel.
• Off. No USB device is connected to the port on the back panel.
Hardware Setup
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AC1750 WiFi Cable Modem Router
Rear Panel
The rear panel has the connections and button shown the following figure.
Reset button
USB port
Ethernet LAN ports
Coaxial cable connector
Power adapter input
Power On/Off button
Figure 3. Modem router rear panel
Position Your Modem Router
The modem router lets you access your network anywhere within the operating range of your
wireless network. However, the operating distance or range of your wireless connection can
vary significantly depending on the physical placement of your modem router. For example,
the thickness and number of walls the wireless signal passes through can limit the range.
Additionally, other wireless access points in and around your home might affect your modem
router’s signal. Wireless access points are modem routers, repeaters, WiFi range extenders,
or any other device that emits a wireless signal for network access.
Position your modem router according to the following guidelines:
•
Place your modem router near the center of the area where your computers and other
devices operate, and within line of sight to your wireless devices.
•
Make sure that the modem router is within reach of an AC power outlet and near Ethernet
cables for wired computers.
•
Place the modem router in an elevated location, minimizing the number walls and ceilings
between the modem router and your other devices.
Hardware Setup
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AC1750 WiFi Cable Modem Router
•
•
Place the modem router away from electrical devices such as these:
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Ceiling fans
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Home security systems
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Microwaves
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Computers
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Base of a cordless phone
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2.4 GHz cordless phone
Place the modem router away from large metal surfaces, large glass surfaces, and
insulated walls such as these:
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Solid metal doors
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Aluminum studs
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Fish tanks
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Mirrors
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Brick
-
Concrete
Retrieve and Display the Product Label
The product label that you can retrieve from the modem router contains the preset login
information, serial number, security pin, MAC addresses of the radios, and other
information.

To retrieve the product label from the modem router:
Locate the label handle that has NETGEAR printed on it, and pull out the product label.
Figure 4. Pulling out the product label
Hardware Setup
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AC1750 WiFi Cable Modem Router
WiFi network name and password
MAC address
Serial number
Figure 5. Product label
Cable Your Modem Router
The most common way to cable your modem router is the simplest, without any other routers
or gateways on the same network. You can also cable the modem router to another router or
gateway and log in to the modem router to specify this setting.
Cable the Modem Router in a Simple Network
The modem router comes configured to work as both a modem and a router. You can share
your Internet connection without connecting the modem router to a router or gateway.
Internet
Ethernet cable
Power adapter
Power On/Off button
Figure 6. Modem router in a simple network
Hardware Setup
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AC1750 WiFi Cable Modem Router

To cable your modem router:
1. Connect a coaxial cable.
Use the coaxial cable that your cable company provides to connect the cable port on the
modem router to a cable wall outlet or a line splitter.
Note: If Charter is your cable Internet provider, Charter recommends
connecting your modem router directly to a cable wall outlet. If you must
use a splitter, use a splitter that is rated at 3.5 dBmv.
2. Connect the power adapter provided in the package to the modem router and plug the
power adapter in to an electrical outlet.
3. Press the Power On/Off button on the rear panel of the modem router.
The Power LED lights green.
You can log in to the modem router to view or change its settings.
Cable Your Modem Router to a Router or Gateway
If you want to cable the modem router to a router or gateway, then you must log in to the
modem router and change its Router Mode setting. Changing this setting prevents certain
network conflicts that can occur when two devices on the same network perform routing
functions such as network address translation (NAT) and DHCP (assigning IP addresses to
devices on the network).

To cable your modem router to a gateway or router:
1. Connect a coaxial cable.
Use the coaxial cable that your cable company provides to connect the cable port on the
modem router to a cable wall outlet or a line splitter.
Note: If Charter is your cable Internet provider, Charter recommends
connecting your modem router directly to a cable wall outlet. If you must
use a splitter, use a splitter that is rated at 3.5 dBmv.
2. Connect the power adapter to the modem router and plug the power adapter into an
electrical outlet.
3. Press the Power On/Off button on the rear panel of the modem router.
The Power LED lights green.
4. On your computer or wireless device, find and select the WiFi network.
The WiFi network name is on the product label. See Retrieve and Display the Product
Label on page 10.
5. Join the WiFi network and enter the WiFi password.
The password is on the product label. See Retrieve and Display the Product Label on
page 10.
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AC1750 WiFi Cable Modem Router
Your wireless device connects to the WiFi network.
6. Launch a web browser.
7. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
8. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
9. Select ADVANCED > Administration > Router Mode.
10. Select the No radio button.
With this setting, the modem router works as a bridge and obtains IP addresses from the
cable Internet provider.
11. Click the Apply button.
Your change is saved.
12. Follow the instructions that came with your router or gateway to connect it to the modem
router.
Hardware Setup
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2.
Connect to the Network and
Access the Modem Router
This chapter contains the following sections:
•
Connect to the Network
•
Types of Logins
•
Log In to the Modem Router
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AC1750 WiFi Cable Modem Router
Connect to the Network
You can connect to the modem router’s network through a wired or WiFi connection. If you
set up your computer to use a static IP address, change the settings so that it uses Dynamic
Host Configuration Protocol (DHCP).
Wired Connection
You can connect your computer to the modem router using an Ethernet cable and join the
modem router’s local area network (LAN).

To connect your computer to the modem router with an Ethernet cable:
1. Make sure that the modem router has power (its Power LED is lit).
2. Connect an Ethernet cable to an Ethernet port on your computer.
3. Connect the other end of the Ethernet cable to one of the numbered Ethernet ports.
Your computer connects to the local area network (LAN). A message might display on
your computer screen to notify you that an Ethernet cable is connected.
WiFi Connection
You can connect to the modem router’s WiFi network with Wi-Fi Protected Setup (WPS) or
you can find and select the WiFi network.

To use WPS to connect to the WiFi network:
1. Make sure that the modem router has power (its Power LED is lit).
2. Check the WPS instructions for your computer or wireless device.
3. Press the WPS button on the modem router.
4. Within two minutes, on your computer or WiFi device, press its WPS button or follow its
instructions for WPS connections.
Your computer or wireless device connects to the WiFi network.

To find and select the WiFi network:
1. Make sure that the modem router has power (its Power LED is lit).
2. On your computer or wireless device, find and select the WiFi network.
The WiFi network name is on the product label. See Retrieve and Display the Product
Label on page 10.
3. Join the WiFi network and enter the WiFi password.
The password is on the product label.See Retrieve and Display the Product Label on
page 10.
Your wireless device connects to the WiFi network.
Connect to the Network and Access the Modem Router
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AC1750 WiFi Cable Modem Router
Types of Logins
Separate types of logins have different purposes. It is important that you understand the
difference so that you know which login to use when.
Several types of logins are associated with the modem router:
•
Internet provider login. The login that your Internet provider gave you logs you in to
your Internet service. Your Internet provider gave you this login information in a letter or
some other way. If you cannot find this login information, contact your Internet provider.
•
WiFi network key or password. Your modem router is preset with a unique wireless
network name (SSID) and password for wireless access. This information is on the
modem router label.
•
Modem router login.This logs you in to the modem router interface from a web browser
as admin.
Log In to the Modem Router
When you connect to the network (either with WiFi or with an Ethernet cable), you can use a
web browser to access the modem router to view or change its settings. The first time you
access the modem router, NETGEAR genie automatically checks to see if your modem
router can connect to your Internet service.

To log in to the modem router:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
Connect to the Network and Access the Modem Router
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3.
Specify Initial Settings
This chapter contains the following sections:
•
Notify Your Internet Provider
•
Specify the Cable Connection Starting Frequency
•
View Modem Router Initialization
•
Specify the Internet Connection Settings
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AC1750 WiFi Cable Modem Router
Notify Your Internet Provider
You must contact your Internet provider and tell them that you are using the modem router.

To set up your Internet connection:
1. Contact your cable Internet provider and inform them that you are installing a new
modem router that you bought from a retail store.
Provide your cable Internet provider with the modem router’s model number, which is
C6300.
Note: The modem router is certified by all major cable Internet providers.
You can also visit your cable Internet provider’s website and follow the onscreen
instructions to set up your Internet service.
Cable Internet Provider Contact Information
Cablevision
www.cablevision.com
www.optimum.com/contactus.jsp
Charter
1-888-438-2427
https://install.charter.com/
Comcast
1-800-COMCAST (1-800-266-2278)
https://www.comcast.com/activate/
Cox
1-877-891-2899
ww2.cox.com
Optimum
https://play.optimum.net
https://www.optimum.net/support/phone-list/
Time Warner Cable
1-800-892-2253
https://www.timewarnercable.com/
Note: The contact information listed might change. You can also find the
contact number in your monthly Internet service billing statement.
2. When asked, provide the modem router’s serial number and MAC address, which are on the
product label. (See Retrieve and Display the Product Label on page 10
3. Wait for your cable Internet provider to confirm that your modem router is active.
4. If you do not have an Internet connection with the modem router, ask your cable Internet
provider to look for your modem router online, and do one of the following depending on
what your cable Internet provider tells you about your modem router:
Specify Initial Settings
18
AC1750 WiFi Cable Modem Router
•
If the modem router is not visible, your cable Internet provider can give you
instructions to verify why the modem router does not connect with your high-speed
Internet service.
•
If the modem router is visible to your cable Internet provider, reboot the computer,
laptop, or home gateway that is connected to the modem router. Try checking your
online status again.
Specify the Cable Connection Starting Frequency
The starting frequency is automatically generated. For most Internet connections, you do not
need to specify this information. If you need to enter a starting frequency, contact your
Internet provider.

To change the starting frequency:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select Cable Connection.
5. In the Starting Frequency field, type a number.
6. Click the Apply button.
Your settings are saved.
Specify Initial Settings
19
AC1750 WiFi Cable Modem Router
View Modem Router Initialization
You can track the initialization procedure of the modem router, and get details about the
downstream and upstream cable channel. The time is displayed after the modem router is
initialized.
The modem router automatically goes through the following steps in the provisioning
process:
1. Scans and locks the downstream frequency and then ranges the upstream channels.
2. Obtains a WAN address for the modem router.
3. Connects to the Internet.

To view the status of the modem router initialization:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select Cable Connection.
The Startup Procedure section displays the initialization progress.
The Downstream Bonded Channels section displays the status of each channel.
Specify Initial Settings
20
AC1750 WiFi Cable Modem Router
Specify the Internet Connection Settings
You can view or change the modem router’s Internet connection settings.

To specify the Internet connection settings:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Setup > Internet Setup.
5. If your Internet connection requires an account name or host name, type it in the Account
Name (If Required) field.
6. If your Internet connection requires a domain name, type it in the Domain Name (If
Required) field.
For the other sections in this screen, the default settings usually work, but you can
change them.
7. Select an Internet IP Address radio button:
• Get Dynamically from ISP. Your cable Interent provider uses DHCP to assign your IP
address. Your cable Internet provider automatically assigns these addresses.
Specify Initial Settings
21
AC1750 WiFi Cable Modem Router
•
Use Static IP Address. Enter the IP address, IP subnet mask, and the gateway IP
address that your cable Internet provider assigned. The gateway is the cable Internet
provider router to which your modem router connects.
8. Select a Domain Name Server (DNS) Address radio button:
• Get Automatically from ISP. Your Internet provider uses DHCP to assign your DNS
servers. Your Internet provider automatically assigns this address.
•
Use These DNS Servers. If you know that your Internet provider requires specific
servers, select this radio button. Enter the IP address of your Internet provider’s
primary DNS server. If a secondary DNS server address is available, enter it also.
9. Click the Apply button.
Your settings are saved.
Note: If you get address not found errors when you go to a website, it is
likely that your DNS servers are not set up correctly. Contact your
Internet provider to get the DNS server addresses.
Specify Initial Settings
22
4.
Control Access to the Internet
4
This chapter explains how to prevent objectionable content from reaching the computers and
other devices that are connected to your network.
This chapter includes the following sections:
•
Set Up Parental Controls
•
Use Keywords to Block Internet Sites
•
Block Services from the Internet
•
Schedule When to Block Internet Sites and Services
•
Avoid Blocking on a Trusted Computer
•
Set Up Security Event Email Notifications
23
AC1750 WiFi Cable Modem Router
Set Up Parental Controls
The first time that you select Parental Controls from the BASIC Home screen, your browser
goes to the Live Parental Controls website, where you can learn more about Live Parental
Controls and download the application.

To set up Live Parental Controls:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select Parental Controls.
5. Click either the Windows Users or Mac Users button.
6. Follow the onscreen instructions to download and install the NETGEAR Live Parental
Controls management utility.
Control Access to the Internet
24
AC1750 WiFi Cable Modem Router
After installation, Live Parental Controls automatically starts.
7. Click the Next button.
8. Read the note, and click the Next button again to proceed.
Because Live Parental Controls uses free OpenDNS accounts, you are prompted to log
in or create a free account.
9. Select a radio button as follows:
• If you already have an OpenDNS account, leave the Yes radio button selected.
•
If you do not have an OpenDNS account, select the No radio button.
10. Click the Next button.
If you are creating an account, the following screen displays:
Control Access to the Internet
25
AC1750 WiFi Cable Modem Router
11. Complete the fields and click the Next button.
After you log on or create your account, the filtering level screen displays:
12. Select a filtering level and click the Next button.
The Setup is Complete screen displays.
13. Click the Take me to the status screen button.
Parental controls are now set up for the modem router. The genie BASIC Home screen
displays Parental Controls as Enabled.
Use Keywords to Block Internet Sites
You can use keywords to block certain Internet sites from your network. You can use blocking
all the time or based on a schedule.

To block Internet sites:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
Control Access to the Internet
26
AC1750 WiFi Cable Modem Router
4. Select ADVANCED > Security > Block Sites.
5. Select a keyword blocking option:
• Per Schedule. Use keyword blocking according to ta schedule you set. (See
Schedule When to Block Internet Sites and Services on page 29.)
•
Always. Use keyword blocking continuously.
6. In the keyword field, enter a keyword or domain that you want to block.
Here are some sample entries:
•
Specify XXX to block https://www.badstuff.com/xxx.html.
•
Specify .com if you want to allow only sites with domain suffixes such as .edu or .gov.
•
Enter a period (.) to block all Internet browsing access.
7. Click the Add Keyword button.
The keyword is added to the keyword list. The keyword list supports up to 32 entries.
8. Click the Apply button.
Keyword blocking takes effect.

To delete keywords from the list:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
Control Access to the Internet
27
AC1750 WiFi Cable Modem Router
4. Select ADVANCED > Security > Block Sites.
5. Do one of the following:
• To delete a single word, select it and click the Delete Keyword button.
The keyword is removed from the list.
•
To delete all keywords on the list, click the Clear List button.
All keywords are removed from the list.
6. Click the Apply button.
Your changes are saved.
Block Services from the Internet
You can block Internet services on your network based on the type of service. You can block
services all the time or based on a schedule.

To block services:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Security > Block Services.
5. Specify when to block the services:
• To block the services all the time, select the Always radio button.
•
To block the services based on a schedule, select the Per Schedule radio button.
For information about how to specify the schedule, see Schedule When to Block
Internet Sites and Services on page 29.
Control Access to the Internet
28
AC1750 WiFi Cable Modem Router
6. Click the Add button.
7. To add a service that is in the Service Type list, select the application or service.
The settings for this service automatically display in the fields.
8. To add a service or application that is not the list, select User Defined.
a. From the Protocol list, select a protocol. If you are not sure what protocol the service
or application uses, select TCP/UDP.
b. Enter the starting port and ending port numbers:
• If the service uses a single port number, enter that number in both fields.
•
To find out which port numbers the service or application uses, you can contact
the publisher of the application, ask user groups or news groups, or search on the
Internet.
9. To specify how to filter the services, select a radio button:
• Only This IP Address. Block services for a single computer.
•
IP Address Range. Block services for a range of computers with consecutive IP
addresses on your network.
•
All lP Addresses. Block services for all computers on your network.
10. Click the Add button.
Your changes are saved.
Schedule When to Block Internet Sites and Services
When you schedule blocking, the same schedule is used to block sites and to block services.
For information about how to specify what you want the modem router to block, see Use
Keywords to Block Internet Sites on page 26 and Block Services from the Internet on
page 28.
Control Access to the Internet
29
AC1750 WiFi Cable Modem Router

To schedule blocking:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Security > Schedule.
5. Specify when to block keywords and services:
• Days to Block. Select the check box for each day that you want to block the
keywords or select the Every Day check box, which automatically selects the check
boxes for all days.
•
Time of Day to Block. Select a start and end time in 24-hour format, or select All
Day for 24-hour blocking.
6. Select your time zone from the list.
7. If you live in an area that observes daylight saving time, select the Automatically adjust for
daylight savings time check box.
8. Click the Apply button.
Your settings are saved.
Avoid Blocking on a Trusted Computer
You can exempt one trusted computer from blocking. The computer you exempt must have a
fixed IP address. You can use the reserved IP address feature to specify the IP address. See
Reserve LAN IP Addresses on page 51.

To specify a trusted computer:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Security > Block Sites.
Control Access to the Internet
30
AC1750 WiFi Cable Modem Router
5. Scroll down and select the Allow trusted IP address to visit blocked sites check box.
6. In the Trusted IP Address field, enter the IP address of the trusted computer.
7. Click the Apply button.
Your changes are saved.
Set Up Security Event Email Notifications
The modem router can email you its logs. The log records modem router activity and security
events such as attempts to access blocked sites or services.

To set up email notifications:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Security > E-mail.
5. Select the Turn E-mail Notification On check box.
6. In the Your Outgoing Mail Server field, enter the name of your Internet provider outgoing
(SMTP) mail server (such as mail.myISP.com).
Control Access to the Internet
31
AC1750 WiFi Cable Modem Router
You might be able to find this information in the configuration screen of your email
program. If you leave this field blank, log and alert messages are not sent.
7. Enter the email address to which logs and alerts are sent in the Send to This E-mail
Address field.
This email address is also used for the From address. If this field is blank, log and alert
messages are not sent.
8. If your outgoing email server requires authentication, select the My Mail Server requires
authentication check box.
a. In the User Name field, type the user name for the outgoing email server.
b. In the Password field, type the password for the outgoing email server.
9. To send alerts when someone attempts to visit a blocked site, select the Send Alerts
Immediately check box.
10. To send logs based on a schedule, specify these settings:
• From Send logs according to this schedule drop-down list, select the schedule
type.
•
From the Day drop-down list, select the day.
•
From the Time drop-down list, select the time, and select the am or pm radio button.
11. Click the Apply button.
Your settings are saved.
Logs are sent according to the schedule that you set. If the log fills up before the specified
time, it is sent. After the log is sent, it is cleared from the modem router memory. If the
modem router cannot email the log and the log buffer fills up, the modem router
overwrites the log.
Control Access to the Internet
32
5.
Share a USB Drive Attached to the
Modem Router
5
This chapter describes how to access and configure a USB storage drive attached to your
modem router. The USB port on the modem router can be used only to connect USB storage
devices like flash drives or hard drives, or a printer. Do not connect computers, USB modems,
CD drives, or DVD drives to the modem router USB port.
This chapter contains the following sections:
•
USB Drive Requirements
•
Access a USB Drive on the Network
•
Control Access to the USB Drive
•
Use FTP Within the Network
•
View or Change Network Folders on a USB Drive
•
Add a Network Folder on a USB Drive
•
Edit a Network Folder on a USB Drive
•
Approve USB Devices
•
Safely Remove a USB Drive
For more information about ReadySHARE features, visit www.netgear.com/readyshare.
33
AC1750 WiFi Cable Modem Router
USB Drive Requirements
The modem router works with most USB-compliant external flash and hard drives. For the
most up-to-date list of USB drives that the modem router supports, visit
https://kbserver.netgear.com/readyshare.
Some USB external hard drives and flash drives require you to load the drivers onto the
computer before the computer can access the USB device. Such USB devices do not work
with the modem router.
The modem router supports the following file system types for full read/write access:
•
FAT16, FAT32
•
NTFS
•
NTFS with compression format enabled
•
Ext2, Ext3, Ext4
•
XFS
•
HFS
•
HFS+
Access a USB Drive on the Network
ReadySHARE lets you access and share a USB drive connected to the modem router USB
port. (If your USB drive has special drivers, it is not compatible.)

To connect a USB drive:
1. Insert your USB storage drive into the USB port on the rear panel of the modem router.
2. If your USB drive has a power supply, you must use it when you connect the USB drive to
the modem router.
When you connect the USB drive to the modem router USB port, it might take up to two
minutes before it is ready for sharing. By default, the USB drive is available to all
computers on your local area network (LAN).

To access the USB drive from a Mac:
1. Select Go > Connect to Server.
2. Enter smb:https://readyshare as the server address.
3. Click the Connect button.

To access the USB drive from a Windows computer:
1. Select Start > Run.
2. Enter \\readyshare in the dialog box and click the OK button.
Share a USB Drive Attached to the Modem Router
34
AC1750 WiFi Cable Modem Router

To map the USB device to a Windows network drive:
1. Visit https://www.netgear.com/readyshare.
2. In the ReadySHARE USB Storage Access pane, click the PC Utility link.
The readyshareconnect.exe file is downloaded to your computer.
3. Launch readyshareconnect.exe.
4. Select the drive letter to map to the network folder.
5. To connect to the USB drive as a different user, select the Connect using different
credentials check box.
a. Type the user name and password.
b. Click the OK button.
6. Click the Finish button.
The USB drive is mapped to the drive letter that you specified.
Control Access to the USB Drive
You can specify the device name, workgroups, and network folders for your USB device.

To specify the USB access settings:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
Share a USB Drive Attached to the Modem Router
35
AC1750 WiFi Cable Modem Router
4. Select ADVANCED > USB Storage > Advanced Settings.
5. Specify access to the USB storage device:
• Network Device Name. This is the name used to access the USB device connected
to the modem router. The default is readyshare.
•
Workgroup. If you are using a Windows workgroup rather than a domain, the
workgroup name is displayed here. The name works only in an operating system that
supports NetBIOS, such as Microsoft Windows.
•
Access Method. Select the access methods:
-
Network Neighborhood/MacShare. Enabled by default.
-
HTTP. Enabled by default. You can type
https://readyshare.routerlogin.net/shares to access the USB drive.
-
HTTP (via Internet). Disabled by default. If you enable this feature, remote users
can type https://<public IP address/shares> (for example, https://1.1.10.102/shares)
or a URL domain name to access the USB drive over the Internet. This feature
supports file uploading only.
-
FTP. Disabled by default.
-
FTP (via Internet). Disabled by default. If you select this check box, remote users
can access the USB drive through FTP over the Internet. This feature supports
both downloading and uploading of files.
6. Click the Apply button.
Your changes are saved.
Share a USB Drive Attached to the Modem Router
36
AC1750 WiFi Cable Modem Router
Use FTP Within the Network
File Transfer Protocol (FTP) lets you send and receive large files faster.

To set up FTP access:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > USB Storage > Advanced Settings.
5. Select the FTP check box.
6. Click the Apply button.
Your changes are saved.
Share a USB Drive Attached to the Modem Router
37
AC1750 WiFi Cable Modem Router
View or Change Network Folders on a USB Drive
You can view or change the network folders on the USB storage device.

To view or change network folders:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > USB Storage > Advanced Settings.
5. Scroll down to the Available Networks Folder section of the screen and view or adjust the
following settings:
• Share Name. If only one device is connected, the default share name is
USB_Storage. (Some modem router models have more than one USB port.)
You can click the name or type it in the address field of your web browser. If Not
Shared is shown, the default share has been deleted, and no other share for the root
folder exists. Click the link to change this setting.
•
Read Access and Write Access. Show the permissions and access controls on the
network folder. All – no password (the default) allows all users to access the network
folder. The password for admin is the same one that you use to log in to the modem
router.
•
Folder Name. Full path of the network folder.
Share a USB Drive Attached to the Modem Router
38
AC1750 WiFi Cable Modem Router
•
Volume Name. Volume name from the storage device (either USB drive or HDD).
•
Total Space and Free Space. Show the current utilization of the storage device.
6. If you changed the settings, click the Apply button.
Your changes are saved.
Add a Network Folder on a USB Drive
You can add network folders on the USB storage device.

To add a network folder:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > ReadySHARE.
The Advanced ReadySHARE screen displays.
5. Click the Create Network Folder button.
If this screen does not display, your web browser might be blocking pop-ups. If it is,
change the browser settings to allow pop-ups.
6. In the USB Device list, select the USB drive.
7. Click the Browse button and in the Folder field, select the folder.
8. In the Share Name field, type the name of the share.
9. In the Read Access list and the Write Access list, select the settings that you want.
The user name (account name) for All – no password is guest. The password for admin is
the same one that is used to log in to the modem router. By default, it is password.
Share a USB Drive Attached to the Modem Router
39
AC1750 WiFi Cable Modem Router
10. Click the Apply button.
The folder is added on the USB device.
Edit a Network Folder on a USB Drive
You can edit network folders on the USB storage device.

To edit a network folder:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > ReadySHARE.
5. Click the Edit button.
The Edit Network Folder screen displays the same settings as the Create Network Folder
screen.
6. Change the settings as needed.
7. Click the Apply button.
Your changes are saved.
Approve USB Devices
For more security, you can set up the modem router to share only USB devices that you
approve.

To approve USB devices:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
Share a USB Drive Attached to the Modem Router
40
AC1750 WiFi Cable Modem Router
The BASIC Home screen displays.
4. Select ADVANCED > Advanced Setup > USB Settings.
By default the Enable any USB Device connection to the USB port Yes radio button is
selected. This setting lets you connect and access all your USB drives.
5. Select the No radio button.
6. Click the Approved Devices button.
The approved and available USB devices display.
7. In the Available USB Devices list, select the drive that you want to approve.
8. Click the Add button.
9. Select the Allow only approved devices check box.
10. Click the Apply button.
Your change takes effect.
11. To work with another USB device, first click the Safely Remove USB Device button for the
currently connected USB device. Connect the other USB device, and repeat this process.
Share a USB Drive Attached to the Modem Router
41
AC1750 WiFi Cable Modem Router
Safely Remove a USB Drive
Before you physically disconnect a USB drive from the modem router USB port, log in to the
modem router and take the drive offline.

To remove a USB disk drive safely:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select USB Storage > Basic Settings.
5. Click the Safely Remove USB Device button.
This takes the drive offline.
6. Physically disconnect the USB drive.
Share a USB Drive Attached to the Modem Router
42
6.
Specify Network Settings
This chapter includes the following sections:
•
View or Change the WAN Settings
•
Change the MTU Size
•
Set Up a Default DMZ Server
•
Change the Modem Router’s Device Name
•
Change the LAN TCP/IP Settings
•
Specify the IP Addresses That the Modem Router Assigns
•
Reserve LAN IP Addresses
•
Use the WPS Wizard for WiFi Connections
•
Specify Basic WiFi Settings
•
Change the WiFi Security Option
•
Set Up a WiFi Guest Network
•
Control the Wireless Radios
•
Specify WPS Settings
•
Set Up a Wireless Card Access List
•
Dynamic DNS
•
Improve Network Connections with Universal Plug and Play
43
6
AC1750 WiFi Cable Modem Router
View or Change the WAN Settings
You can view the wide area network (WAN) settings for the Internet port. You can set up a
DMZ (demilitarized zone) server, change the maximum transmit unit (MTU) size, and enable
the modem router to respond to a ping to its WAN (Internet) port.

To view or change the WAN settings:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Setup > WAN Setup.
5. View or change the following settings:
• Disable Port Scan and DoS Protection. DoS protection protects your LAN against
denial of service attacks such as Syn flood, Smurf Attack, Ping of Death, and many
others. Select this check box only in special circumstances.
•
Default DMZ Server. This feature is sometimes helpful when you are playing online
games or videoconferencing, but it makes the firewall security less effective. See Set
Up a Default DMZ Server on page 47.
•
Respond to Ping on Internet Port. This feature allows your modem router to be
discovered. Use this feature only as a diagnostic tool or if you have a specific reason.
•
MTU Size (in bytes). The normal MTU (maximum transmit unit) value for most
Ethernet networks is 1500 bytes, or 1492 bytes for PPPoE connections. Change the
MTU only if you are sure that it is necessary for your Internet connection. See Change
the MTU Size on page 45.
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AC1750 WiFi Cable Modem Router
•
Disable SIP ALG. Some VoIP applications do not work well with the SIP ALG.
Selecting this check box to turn off the SIP ALG might help your VoIP devices to
create or accept a call through the modem router.
6. Click the Apply button.
Your changes are saved.
Change the MTU Size
The maximum transmission unit (MTU) is the largest data packet a network device transmits.
When one network device communicates across the Internet with another, the data packets
travel through many devices along the way. If a device in the data path has a lower MTU
setting than the other devices, the data packets must be split or “fragmented” to
accommodate the device with the smallest MTU.
The best MTU setting for NETGEAR equipment is often the default value. In some situations,
changing the value fixes one problem but causes another. Leave the MTU unchanged unless
one of these situations occurs:
•
You experience problems connecting to the Internet, and the technical support of either
the Internet provider or NETGEAR recommends changing the MTU setting. These
web-based applications might require an MTU change:
-
A secure website that does not open or displays only part of a web page
-
Yahoo email
-
MSN portal
-
America Online’s DSL service
•
You use VPN and have severe performance problems.
•
You used a program to optimize MTU for performance reasons and now you have
connectivity or performance problems.
Note: An incorrect MTU setting can cause Internet communication
problems. For example, you might not be able to access certain
websites, frames within websites, secure login pages, or FTP or
POP servers.

To change the MTU size:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
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AC1750 WiFi Cable Modem Router
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Setup > WAN Setup.
5. In the MTU Size field, enter a value from 64 to 1500.
6. Click the Apply button.
Your change is saved.
If you suspect an MTU problem, a common solution is to change the MTU to 1400. If you are
willing to experiment, you can gradually reduce the MTU from the maximum value of 1500
until the problem goes away. The following table describes common MTU sizes and
applications.
Table 2. Common MTU sizes
MTU
Application
1500
The largest Ethernet packet size. This setting is typical for connections that do not use
PPPoE or VPN, and is the default value for NETGEAR modem routers, adapters, and
switches.
1492
Used in PPPoE environments.
1472
Maximum size to use for pinging. (Larger packets are fragmented.)
1468
Used in some DHCP environments.
1460
Usable by AOL if you do not have large email attachments, for example.
1436
Used in PPTP environments or with VPN.
1400
Maximum size for AOL DSL.
576
Typical value to connect to dial-up ISPs.
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Set Up a Default DMZ Server
The default DMZ server feature is helpful when you are using some online games and
videoconferencing applications that are incompatible with Network Address Translation
(NAT). The modem router is programmed to recognize some of these applications and to
work correctly with them, but other applications might not function well. In some cases, one
local computer can run the application correctly if the IP address for that computer is entered
as the default DMZ server.
WARNING:
DMZ servers pose a security risk. A computer designated as the
default DMZ server loses much of the protection of the firewall and
is exposed to exploits from the Internet. If compromised, the DMZ
server computer can be used to attack other computers on your
network.
The modem router usually detects and discards incoming traffic from the Internet that is not a
response to one of your local computers or a service that you have configured in the Port
Forwarding/Port Triggering screen. Instead of discarding this traffic, you can have the modem
router forward the traffic to one computer on your network. This computer is called the default
DMZ server.

To set up a default DMZ server:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Setup > WAN Setup.
5. Select the Default DMZ Server check box.
6. Type the IP address.
7. Click the Apply button.
Your change takes effect.
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Change the Modem Router’s Device Name
The modem router’s device name is C6300. This device name displays in a file manager
when you browse your network.

To change the modem router’s device name:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Setup > LAN Setup.
5. In the Device Name field, type a new name.
6. Click the Apply button.
Your change is saved.
Change the LAN TCP/IP Settings
The modem router is preconfigured to use private IP addresses on the LAN side and to act as
a DHCP server. The modem router’s default LAN IP configuration is as follows:
•
LAN IP address. 192.168.0.1
•
Subnet mask. 255.255.255.0
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These addresses are part of the designated private address range for use in private networks
and are suitable for most applications. If your network requires a different IP addressing
scheme, you can change these settings.
You might want to change these settings if you need a specific IP subnet that one or more
devices on the network use, or if you have competing subnets with the same IP scheme.

To change the LAN TCP/IP settings:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Setup > LAN Setup.
5. In the IP Address field, type the IP address.
6. In the IP Subnet Mask field, type the subnet mask of the modem router.
The IP address and subnet mask identify which addresses are local to a specific device
and which must be reached through a gateway or modem router.
7. Click the Apply button.
Your changes are saved.
If you changed the LAN IP address of the modem router, you are disconnected when this
change takes effect.
To reconnect, close your browser, relaunch it, and log in to the modem router.
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Specify the IP Addresses That the Modem Router Assigns
By default, the modem router acts as a Dynamic Host Configuration Protocol (DHCP) server.
The modem router assigns IP, DNS server, and default gateway addresses to all computers
connected to the LAN. The assigned default gateway address is the LAN address of the
modem router.
These addresses must be part of the same IP address subnet as the modem router’s LAN IP
address. Using the default addressing scheme, define a range between 192.168.0.2 and
192.168.0.254, although you can save part of the range for devices with fixed addresses.
The modem router delivers the following parameters to any LAN device that requests DHCP:

•
An IP address from the range that you have defined
•
Subnet mask
•
Gateway IP address (the modem router’s LAN IP address)
•
DNS server IP address (the modem router’s LAN IP address)
To specify the pool of IP addresses that the modem router assigns:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Setup > LAN Setup.
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AC1750 WiFi Cable Modem Router
5. Specify the range of IP addresses that the modem router assigns:
a. In the Starting IP Address field, type the lowest number in the range.
This IP address must be in the same subnet as the modem router.
b. In the Ending IP Address field, type the number at the end of the range of IP
addresses.
This IP address must be in the same subnet as the modem router.
6. Click the Apply button.
Your settings are saved.
Reserve LAN IP Addresses
When you specify a reserved IP address for a computer on the LAN, that computer always
receives the same IP address each time it accesses the modem router’s DHCP server.
Assign reserved IP addresses to computers or servers that require permanent IP settings.

To reserve an IP address:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Setup > LAN Setup.
5. In the Address Reservation section of the screen, click the Add button.
6. In the IP Address field, type the IP address to assign to the computer or server.
Choose an IP address from the modem router’s LAN subnet, such as 192.168.0.x.
7. Type the MAC address of the computer or server.
Tip: If the computer is already on your network, you can copy its MAC
address from the Attached Devices screen and paste it here.
8. Click the Apply button.
The reserved address is entered into the table.
The reserved address is not assigned until the next time the computer contacts the
modem router’s DHCP server. Reboot the computer, or access its IP configuration and
force a DHCP release and renew.
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AC1750 WiFi Cable Modem Router

To edit a reserved address entry:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Setup > LAN Setup.
5. Select the radio button next to the reserved address.
6. Click the Edit button.
7. Change the settings.
8. Click the Apply button.
Your changes are saved.

To delete a reserved address entry:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Setup > LAN Setup.
5. Select the radio button next to the reserved address.
6. Click the Delete button.
The address is removed.
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AC1750 WiFi Cable Modem Router
Use the WPS Wizard for WiFi Connections
The WPS Wizard helps you add a wireless computer or device to your WiFi network without
typing the WiFi password.

To use the WPS Wizard:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > WPS Wizard.
5. Click the Next button.
6. Select a setup method:
• Push button. Click the WPS button on this screen.
•
PIN Number. The screen adjusts. Enter the client security PIN, and click the Next
button.
7. Within two minutes, go to the client device and use its WPS software to connect to the WiFi
network.
The WPS process automatically sets up your wireless computer with the network
password when it connects. The modem router WPS screen displays a confirmation
message.
Specify Basic WiFi Settings
The modem router comes with preset security. This means that the WiFi network name
(SSID), network key (password), and security option (encryption protocol) are preset in the
factory. You can find the preset SSID and password on the modem router label. The preset
SSID and password are uniquely generated for every device to maximize your wireless
security.
NETGEAR recommends that you do not change your preset security settings. If you change
your preset security settings, make a note of the new settings and store the note in a safe
place where you can easily find it.
If you use a wireless computer to change the SSID or other wireless security settings, you
are disconnected when you click the Apply button. To avoid this problem, use a computer with
a wired connection to access the modem router.
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AC1750 WiFi Cable Modem Router

To specify basic wireless settings:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select Wireless.
5. In the Region list, select your region.
In some locations, you cannot change this setting.
6. To control the SSID broadcast, select or clear the Enable SSID Broadcast check box.
When this check box is selected, the modem router broadcasts its network name (SSID)
so that it displays when you scan for local WiFi networks on your computer or wireless
device.
7. To change the SSID, type a new name in the Name (SSID) field.
The name can be up to 32 characters long and is case-sensitive. The default SSID is
randomly generated and is on the modem router’s label. If you change the name, make
sure to write down the new name and keep it in a safe place.
8. To change the wireless channel, select a number in the Channel list.
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AC1750 WiFi Cable Modem Router
In some regions, not all channels are available. Do not change the channel unless you
experience interference (shown by lost connections or slow data transfers). If this
happens, experiment with different channels to see which is the best.
When you use multiple access points, it is better if adjacent access points use different
channels to reduce interference. NETGEAR recommends channel spacing between
adjacent access points of four channels (for example, use Channels 1 and 5, or 6 and
10).
9. To change the mode, select it from the Mode list.
Up to 145 Mbps is the default setting, which allows 802.11n and 802.11g wireless
devices to join the network. g & b supports up to 54 Mbps. The 300-Mbps setting allows
802.11n devices to connect at this speed.
10. Click the Apply button.
Your settings are saved.
If you used WiFi to connect to the network and you changed the SSID, you are
disconnected from the network.
11. Make sure that you can connect with WiFi to the network with its new settings.
If you cannot connect, check the following:
•
Is your computer or wireless device connected to another WiFi network in your area?
Some wireless devices automatically connect to the first open network without
wireless security that they discover.
•
Is your computer or wireless device trying to connect to your network with its old
settings (before you changed the settings)? If so, update the wireless network
selection in your computer or wireless device to match the current settings for your
network.
Change the WiFi Security Option
Your modem router comes with preset WPA2 or WPA security. The password that you enter to
connect to your network is unique to your modem router and is on the modem router label.
NETGEAR recommends that you use the preset security, but you can change the password.
NETGEAR recommends that you do not disable security.

To change the WPA settings:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
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AC1750 WiFi Cable Modem Router
The BASIC Home screen displays.
4. Select Wireless.
5. Under Security Options, select a WPA option:
• WPA2-PSK [AES]
•
WPA-PSK [TKIP] + WPA2-PSK [AES]
The WPA2 options use the newest standard for the strongest security but some older
computers and wireless devices cannot use WPA2. By default, the WPA-PSK [TKIP] +
WPA2-PSK [AES] radio button is selected so that new or old computers and wireless
devices can connect to the WiFi network by using either WPA2 or WPA security.
The Passphrase field displays.
6. In the Passphrase field, enter the network key (password) that you want to use.
It is a text string from 8 to 63 characters.
7. Write down the new password and keep it in a secure place for future reference.
8. Click the Apply button.
Your changes are saved.
Set Up a WiFi Guest Network
A guest network allows visitors at your home to use the Internet without using your wireless
security key. You can add a guest network to each wireless network: 2.4 GHz b/g/n and
5.0 GHz a/n.

To set up a guest network:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
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AC1750 WiFi Cable Modem Router
4. Select Guest Network.
5. Select any of the following wireless settings:
• Enable Guest Network. When this check box is selected, the guest network is
enabled, and guests can connect to your network using the SSID of this profile.
•
Enable SSID Broadcast. If this check box is selected, the wireless access point
broadcasts its name (SSID) to all wireless stations. Stations with no SSID can adopt
the correct SSID for connections to this access point.
•
Allow guest to see each other and access my local network. If this check box is
selected, anyone who connects to this SSID has access to your local network, not just
Internet access.
6. Give the guest network a name.
The guest network name is case-sensitive and can be up to 32 characters. You then
manually configure the wireless devices in your network to use the guest network name
in addition to the main SSID.
7. Select a security option.
The WPA2 options use the newest standard for the strongest security, but some older
computers and wireless devices cannot use it. NETGEAR recommends that you select
the WPA-PSK [TKIP] + WPA2-PSK [AES] radio button. This setting protects your WiFi
network and lets computers and wireless devices can connect to the WiFi network by
using either WPA2 or WPA security.
8. Click the Apply button.
Your settings are saved.
Specify Network Settings
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AC1750 WiFi Cable Modem Router
Control the Wireless Radios
The modem router has internal wireless radios that broadcast signals in the 2.4 GHz range
and 5 GHz range. By default, these radios are on so that you can connect wirelessly to the
modem router. When the wireless radios are off, you can still use an Ethernet cable for a LAN
connection to the modem router.
You can turn the wireless radios on and off with the WiFi On/Off button on the modem router,
or you can log in to the modem router and enable or disable the wireless radios. If you are
close to the modem router, it might be easier to press its WiFi On/Off button. If you are away
from the modem router or have already logged in, it might be easier to enable or disable the
radios.
Use the WiFi On/Off Button

To turn the wireless radios off and on with the WiFi On/Off button:
Press the WiFi On/Off button on the modem router for two seconds.
If you turn off the wireless radios, the WiFi On/Off LED and the WPS LED turn off. If you
turn on the wireless radios, the WiFi On/Off LED and the WPS LED light.
Enable or Disable the Wireless Radios
If you used the WiFi On/Off button to turn off the wireless radios, you can’t log in to the
modem router to turn them back on. You must press the WiFi On/Off button again for two
seconds to turn the wireless radios back on.

To enable or disable the wireless radios:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
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AC1750 WiFi Cable Modem Router
4. Select ADVANCED > Advanced Setup > Wireless Settings.
5. Select or clear the Enable Wireless Gateway Radio check box.
Clearing this check box turns off the WiFi feature of the modem router.
6. Click the Apply button.
If you disabled the wireless radios, the WiFi On/Off LED and the WPS LED turn off. If you
enabled the wireless radios, the WiFi On/Off LED and the WPS LED light.
Specify WPS Settings
Wi-Fi Protected Setup (WPS) lets you join the WiFi network without typing the WiFi
password.

To specify WPS settings:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Advanced Setup > Wireless Settings.
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AC1750 WiFi Cable Modem Router
The Router’s PIN field displays the PIN that you use on a registrar (for example, from the
Network Explorer on a Vista Windows computer) to configure the modem router’s
wireless settings through WPS.
5. (Optional) Select or clear the Disable Router’s PIN check box.
The PIN function might temporarily be disabled when the modem router detects
suspicious attempts to break into the modem router’s wireless settings by using the
modem router’s PIN through WPS. You can manually enable the PIN function by clearing
the Disable Router’s PIN check box.
6. (Optional) Select or clear the Keep Existing Wireless Settings check box.
By default, the Keep Existing Wireless Settings check box is selected. NETGEAR
recommends that you leave this check box selected.
If you clear this check box, the next time a new wireless client uses WPS to connect to
the modem router, the modem router wireless settings change to an automatically
generated random SSID and security key.
7. Click the Apply button.
Your changes are saved.
Set Up a Wireless Card Access List
By default, any wireless computer or device that is configured with the correct SSID is
allowed access to your wireless network. For increased security, allow only specific wireless
computers and devices to access the wireless network based on their MAC addresses.

To set up wireless card access:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Advanced Setup > Wireless Settings.
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5. Click the Set Up Access List button.
6. Select the Turn Access Control On check box and select one of the following radio
buttons:
• Allow List. Allow computers and devices in the list to connect with WiFi.
•
Deny List. Deny WiFi access to computers and devices in the list.
7. Click the Add button.
The screen displays a list of available wireless cards.
8. To add a device from the Available Wireless Cards list, do the following:
a. Select the device.
b. Click the Add button.
The device displays in the Wireless Card Access List.
9. To add a computer or device that is not in the list, do the following:
a. Type a name in the Device Name field.
b. Type the MAC address in the MAC Address field.
The MAC address is found on the computer or device.
c. Click the Add button.
The device displays in the Wireless Card Access List.
10. Click the Apply button.
Your changes are saved.
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Dynamic DNS
If your Internet provider gave you a permanently assigned IP address, you can register a
domain name and have that name linked with your IP address by public Domain Name
Servers (DNS). However, if your Internet account uses a dynamically assigned IP address,
you do not know in advance what your IP address is, and the address can change frequently.
In this case, you can use a commercial Dynamic DNS service. This type of service lets you
register your domain to their IP address and forwards traffic directed at your domain to your
frequently changing IP address.
If your Internet provider assigns a private WAN IP address (such as 192.168.x.x or 10.x.x.x),
the Dynamic DNS service does not work because private addresses are not routed on the
Internet.
Your modem router contains a client that can connect to the Dynamic DNS service that
DynDNS.org provided. First, visit their website at https://www.dyndns.org and obtain an
account and host name that you configure in the modem router. Then, whenever your
Internet provider-assigned IP address changes, your modem router automatically contacts
the Dynamic DNS service provider, logs in to your account, and registers your new IP
address. If your host name is hostname, for example, you can reach your modem router at
https://hostname.dyndns.org.

To set up Dynamic DNS:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Advanced Setup > Dynamic DNS.
5. Register for an account with one of the Dynamic DNS service providers whose URLs display
in the Service Provider list.
6. Select the Use a Dynamic DNS Service check box.
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7. Select the URL for your Dynamic DNS service provider.
For example, if your Dynamic DNS service provider is DynDNS.org, select
www.DynDNS.org.
8. IN the Host Name field, type the host name (or domain name) that your Dynamic DNS
service provider gave you.
9. In the User Name field, type the user name for your Dynamic DNS account.
This name is the name that you use to log in to your account, not your host name.
10. In the Password field, type the password (or key) for your Dynamic DNS account.
11. Click the Apply button.
Your configuration is saved.
Improve Network Connections with Universal Plug and
Play
Universal Plug and Play (UPnP) helps devices, such as Internet appliances and computers,
access the network and connect to other devices as needed. UPnP devices can
automatically discover the services from other registered UPnP devices on the network.
If you use applications such as multiplayer gaming, peer-to-peer connections, or real-time
communications such as instant messaging or remote assistance (a feature in Windows XP),
enable UPnP.

To enable Universal Plug and Play:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
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4. Select ADVANCED > Advanced Setup > UPnP.
5. Select the Turn UPnP On check box.
By default, this check box is selected. If the Turn UPnP On check box is cleared, the
modem router does not allow any device to automatically control router resources, such
as port forwarding.
6. Type the advertisement period in minutes.
The advertisement period specifies how often the modem router broadcasts its UPnP
information. This value can range from 1 to 1440 minutes. The default period is 30
minutes. Shorter durations ensure that control points have current device status at the
expense of more network traffic. Longer durations can compromise the freshness of the
device status, but can significantly reduce network traffic.
7. Type the advertisement time to live in hops.
The time to live for the advertisement is measured in hops (steps) for each UPnP packet
sent. Hops are the steps a packet takes between routers. The number of hops can range
from 1 to 255. The default value for the advertisement time to live is 4 hops, which should
be fine for most home networks. If you notice that some devices are not being updated or
reached correctly, it might be necessary to increase this value.
8. Click the Apply button.
The UPnP Portmap Table displays the IP address of each UPnP device that is accessing
the modem router and which ports (internal and external) that device has opened. The
UPnP Portmap Table also displays what type of port is open and whether that port is still
active for each IP address.

To refresh the information in the UPnP Portmap Table:
Click the Refresh button.
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7.
Manage Your Network
7
This chapter describes the modem router settings for administering and maintaining your
modem router and home network.
This chapter includes the following sections:
•
View Modem Router Status
•
Reboot the Modem Router
•
Change the Router Mode
•
View Logs of Modem Router Activity
•
View a Network Map
•
Manage the Modem Router Configuration File
•
Change the admin Password
•
View Event Logs
•
Run the Ping Utility
•
Run the Traceroute Utility
•
View Wireless Access Points in Your Area
•
View or Change the Modem Router Wireless Channel
•
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View Modem Router Status

To view modem router status and usage information:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED.
The following screen displays.
Scroll to view more
View Cable Information

To view modem router cable information:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
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The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED.
The Cable Information pane displays the following:
•
Hardware Version. The modem router model.
•
Firmware Version. The version of the modem router firmware. It changes if you
upgrade the modem router firmware.
•
Cable Modem Serial Number. The serial number of the cable modem.
•
CM Certificate. The status of the cable modem certificate. If Not installed displays as
the status, contact your Internet provider.
•
LAN Port. The following information also displays:
-
MAC Address. The Media Access Control address. This address is the unique
physical address that the Ethernet (LAN) port of the modem router uses.
-
IP Address/Mask. The IP address that the Ethernet (LAN) port of the modem
router uses. The default is 192.168.0.1.
-
DHCP. Identifies whether the built-in DHCP server of the modem router is active
for the LAN-attached devices.
For information about using the Reboot button, see Reboot the Modem Router on page 68.
View Internet Port Information

To view modem router Internet port information:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED.
The Internet Port pane displays these WAN Internet port settings:
•
MAC Address. The MAC address of the WAN Internet port.
•
IP Address/Mask. The IP address of the WAN Internet port.
•
Connection. The type of WAN Internet port connection.
•
Default Gateway. The IP address of the default gateway.
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•
Domain Name Server. The IP address of the Domain Name Server.
Wireless Settings

To view wireless settings:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED.
The Wireless Settings (2.4 GHz) and Wireless Settings (5 GHz) panes display the
following information:
•
Name (SSID). The wireless network name (SSID) that the modem router uses.
•
Region. The geographic region where the modem router is being used. It is illegal to
use the wireless features of the modem router in some parts of the world.
•
Channel. The operating channel of the wireless port being used. The default channel
is Auto. When Auto is selected, the modem router finds the best operating channel
available.
•
Mode. The wireless communication mode: Up to 54 Mbps, Up to 145 Mbps (default),
orUp to 300 Mbps.
•
Wireless AP. Indicates whether the modem router WiFi radios are on or off. If the
wireless radios are turned off, the WiFi On/Off LED on the front panel is off.
•
Broadcast Name. Indicates whether the modem router is broadcasting its SSID.
•
Wi-Fi Protected Setup. Indicates whether Wi-Fi Protected Setup is configured for
this network.
Reboot the Modem Router
Rebooting the modem router disconnects all computers and mobile devices from the modem
router’s network.

To reboot the modem router:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
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A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED.
5. In the Cable Information pane, click the Reboot button.
A confirmation message displays.
6. Click the OK button.
The modem router reboots.
Change the Router Mode
By default, the modem router is in router mode. This means that it works both as a modem
and as a router. You can share the Internet connection without using another router or
gateway. If you want to connect a gateway or router to the modem router, you must log in to
the modem router and change its Router Mode setting.

To change the router mode:
1. On your computer or wireless device, find and select the modem router WiFi network.
The WiFi network name is on the modem router’s label.
2. Join the WiFi network and enter the WiFi password.
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The password is on the modem router’s label.
Your wireless device connects to the WiFi network.
3. Launch a web browser.
4. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
5. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
6. Select ADVANCED > Administration > Router Mode.
7. Select one of the radio buttons:
• Yes. This is the default setting. The modem router performs router functions such as
Network Address Translation (NAT).
•
No. With this setting, the modem router works as a bridge and obtains IP addresses
from the Internet provider.
8. Click the Apply button.
Your change takes effect.
View Logs of Modem Router Activity
The log is a detailed record of the websites you have accessed or attempted to access. Up to
256 entries are stored in the log. Log entries display only when keyword blocking is enabled.
No log entries are made for the trusted LAN client.

To view and customize logs:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
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The BASIC Home screen displays.
4. Select ADVANCED > Administration > Logs.
The log screen shows the following information:
•
Description. The action that occurred.
•
Count. The number of occurrences.
•
Last Occurrence. The date and time the log entry was recorded.
•
Target. The name or IP address of the website or news group visited or to which
access was attempted.
•
Source. The source IP address of the initiating device for this log entry.
5. To customize the log, clear or select the check boxes:
6. Click the Apply button.
Your settings are saved.
7. To refresh the log screen, click the Refresh button.
8. To clear the log entries, click the Clear Log button.
To send the log immediately, click the Send Log button.
View a Network Map
The network map displays information about devices connected to your network.

To view the network map:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
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A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Administration > Network Map.
The screen displays the modem router, its Internet connection, and all devices that are
currently connected to the modem router network.
Manage the Modem Router Configuration File
The configuration settings of the modem router are stored within the modem router in a
configuration file. You can back up (save) this file to your computer, restore it, or reset it to the
factory default settings.
Back Up Settings

To back up the modem router’s configuration settings:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
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4. Select ADVANCED > Administration > Backup Settings.
5. Click the Back Up button.
6. When prompted, specify a location on your network.
A copy of the current settings is saved in the location you specified.
Restore Configuration Settings

To restore configuration settings that you backed up:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Administration > Backup Settings.
5. Click the Browse button to find and select the .cfg file.
6. Click the Restore button.
The file is uploaded to the modem router and the modem router reboots.
WARNING:
Do not interrupt the reboot process.
Erase the Current Configuration Settings
You can erase the current configuration and restore the factory default settings. You might
want to do this if you move the modem router to a different network. (For more information,
see Factory Default Settings on page 97.)
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
To erase the configuration settings:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Administration > Backup Settings.
5. Click the Erase button.
The factory default settings are restored. The user name is admin, the password is password,
and the LAN IP address is 192.168.0.1. DHCP is enabled.
Change the admin Password
You can the default password that is used to log in to the modem router with the user name
admin. This password is not the one that you use for WiFi access. The label on your modem
router shows your unique wireless network name (SSID) and password for wireless access.

To set the password for the user name admin:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Administration > Set Password.
5. Type the old password.
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6. Type the new password in the Set Password field.
7. Type the new password in the Repeat New Password field.
8. Click the Apply button.
Your change takes effect.
View Event Logs
Event logs capture important modem router events.

To view the event logs:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Administration > Event Log.
The log screen shows the following information:
•
Time. The time the event log entry was recorded.
•
Priority. The severity for this event log entry.
•
Description. A description of this event log entry.
5. To refresh the log screen, click the Refresh button.
To clear the log entries, click the Clear Log button.
Run the Ping Utility
Ping is an administration utility that tests whether a computer on the network is reachable
and measures the time it takes messages sent from the originating device to reach a
destination computer and return.
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
To run a ping test:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Administration > Diagnostics.
In the Utility list, Ping is selected by default.
5. Specify the following parameters:
• Target. The IP address of the ping target computer.
•
Ping Size. The size (in bytes) of the ping packet.
•
No. of Pings. The number of times to ping the target computer.
•
Ping Interval. The time between pings.
6. Click the Start Test button.
The ping results display.
7. To stop a ping test, click the Abort Test button.
To clear the results from the display, click the Clear Results button.
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Run the Traceroute Utility
To display the route and measure transit delays of packets across an IP, run the traceroute
utility.

To run a traceroute test:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Administration > Diagnostics.
5. In the Utility list, select Traceroute.
6. Specify the following parameters:
• Target. The IP address or host name of the computer you are tracing.
•
Max Hops. The maximum number of hops to allow when tracing the route.
•
Data Size. The input the size (in bytes) of the packet.
•
Base Port. The port number to send the packet to.
•
Resolve Host. Select On to resolve the host name to the IP address.
7. Click the Start Test button.
The traceroute results display.
To clear the results from the display, click the Clear Results button.
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View Wireless Access Points in Your Area
You can view wireless networks or access points, in your area and select and join a wireless
network.

To manage your wireless access point (AP):
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Administration > Wireless AP.
This screen displays the wireless access points in use in your area.
View or Change the Modem Router Wireless Channel
Many countries and geographic locations have laws or guidelines about which channels
can be used. Depending on your location, some channels might not be available. If many
wireless networks at your location use the same channel as your wireless network, you
might experience interference. You can change the channel to avoid the interference.
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AC1750 WiFi Cable Modem Router

To view or change your wireless channel:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Administration > Wireless Channel.
The screen displays wireless channels in use in the 2.4 GHz WiFi band. Your network is
shown in blue. Yellow shows other networks in your area.
5. To view wireless channels in use in the 5 GHz WiFi band, select the 5 GHz a/n radio button.
6. To change the wireless channel, click the Change Channel button.
The Wireless Setup screen displays.
7. In the Channel list, select a different channel setting.
8. Click the Apply button.
Your changes take effect.
Remote Management
The remote management feature lets you access your modem router over the Internet to
view or change its settings.
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Note: Be sure to change the modem router login password to a secure
password. The ideal password contains no dictionary words from any
language and contains uppercase and lowercase letters, numbers,
and symbols. It can be up to 30 characters. See Change the admin
Password on page 74.

To set up remote management:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Advanced Setup > Remote Management.
5. Select the Turn Remote Management On check box.
6. Under Allow Remote Access By, specify the external IP addresses to be allowed to access
the modem router’s remote management.
For enhanced security, restrict access to as few external IP addresses as practical.
Select one of the following:
•
Only This Computer. Enter the IP address that will be allowed access.
•
IP Address Range. Enter a beginning IP address and an ending IP address.
•
Everyone. Allows access from any IP address on the Internet.
7. Specify the port number for accessing the web management interface.
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Normal web browser access uses the standard HTTP service port 80. For greater
security, enter a custom port number for the remote web management interface. Choose
a number from 1024 to 65535, but do not use the number of any common service port.
The default is 8080, which is a common alternate for HTTP.
8. Click the Apply button.
Your changes are saved.

To use remote access:
1. Launch a web browser on a computer that is not on your home network.
2. Type your modem router’s WAN IP address into your browser’s address or location field
followed by a colon (:) and the custom port number.
For example, if your external address is 134.177.0.123 and you use port number 8080,
enter https://134.177.0.123:8080 in your browser.
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8.
Specify Internet Port Settings
8
You can use port forwarding and port triggering to set up rules for Internet traffic. You need
networking knowledge to set up these features.
This chapter includes the following sections:
•
Set Up Port Forwarding to a Local Server
•
Set Up Port Triggering
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Set Up Port Forwarding to a Local Server
If you have a server in your home network, you can allow certain types of incoming traffic to
reach the server. For example, you might want to make a local web server, FTP server, or
game server visible and available to the Internet.
The modem router can forward incoming traffic with specific protocols to computers on your
local network. You can specify the servers for applications and you can also specify a default
DMZ server to which the modem router forwards all other incoming protocols.

To forward specific incoming protocols:
1. Decide which type of service, application, or game you want to provide.
2. Find the local IP address of the computer on your network that will provide the service.
The server computer must always have the same IP address. To specify this setting, use
the reserved IP address feature. See Reserve LAN IP Addresses on page 51.
3. Launch a web browser from a computer or wireless device that is connected to the network.
4. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
5. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
6. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.
7. Leave the Port Forwarding radio button selected as the service type.
8. In the Service Name list, select the service name.
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If the service that you want to add is not in the list, create a custom service. See Add a
Custom Port Forwarding Service on page 84.
9. In the Server IP Address field, enter the IP address of the computer that will provide the
service.
10. Click the Add button.
The service displays in the list.
Add a Custom Port Forwarding Service

To add a custom service:
1. Find out which port number or range of numbers the application uses.
You can usually find this information by contacting the publisher of the application or user
groups or news groups.
2. Launch a web browser from a computer or wireless device that is connected to the network.
3. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
4. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
5. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.
6. Leave the Port Forwarding radio button selected as the service type.
7. Click the Add Custom Service button.
8. In the Service Name field, enter a descriptive name.
9. In the Service Type field, select the protocol. If you are unsure, select TCP/UDP.
10. In the External Starting Port field, enter the beginning port number.
If the application uses a single port, enter the same port number in the Ending Port field.
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If the application uses a range of ports, enter the ending port number of the range in the
External Ending Port field.
11. Use one of the following methods to specify the internal port numbers:
• Leave Use the same port range for internal port check box selected.
•
Type the port numbers in the Internal Starting Port and Internal Ending Port fields.
12. Type the IP address in the Internal IP address field or select the radio button for an
attached device listed in the table.
13. Click the Apply button.
The service is now in the list on the Port Forwarding/Port Triggering screen.
Edit a Port Forwarding Service

To edit a port forwarding entry:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.
5. Leave the Port Forwarding radio button selected as the service type.
6. In the table, select the radio button next to the service name.
7. Click the Edit Service button.
The Ports - Custom Services screen displays.
8. Specify changes as needed.
9. Click the Apply button.
Your changes are saved.
Delete a Port Forwarding Entry

To delete a port forwarding entry:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
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3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.
5. Select the Port Forwarding radio button as the service type.
6. In the table, select the radio button next to the service name.
7. Click the Delete Service button.
Application Example: Make a Local Web Server Public
If you host a web server on your local network, you can use port forwarding to allow web
requests from anyone on the Internet to reach your web server.

To make a local web server public:
1. Assign your web server either a fixed IP address or a dynamic IP address using DHCP
address reservation.
In this example, your modem router always gives your web server an IP address of
192.168.0.33.
2. In the Port Forwarding/Port Triggering screen, configure the modem router to forward the
HTTP service to the local address of your web server at 192.168.0.33.
HTTP (port 80) is the standard protocol for web servers.
3. (Optional) Register a host name with a Dynamic DNS service, and specify that name in the
Dynamic DNS screen of the modem router.
For more information, see Dynamic DNS on page 62.
Dynamic DNS makes it much easier to access a server from the Internet because you
can type the name in the Internet browser. Otherwise, you must know the IP address that
the Internet provider assigned, which typically changes.
How the Modem Router Implements the Port Forwarding
Rule
The following sequence shows the effects of a port forwarding rule:
1. When you type the URL www.example.com in your browser, the browser sends a web
page request message with the following destination information:
• Destination address. The IP address of www.example.com, which is the address of
your modem router.
•
Destination port number. 80, which is the standard port number for a web server
process.
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2. Your modem router receives the message and finds your port forwarding rule for incoming
port 80 traffic.
3. The modem router changes the destination in the message to IP address 192.168.0.123
and sends the message to that computer.
4. Your web server at IP address 192.168.0.123 receives the request and sends a reply
message to your modem router.
5. Your modem router performs Network Address Translation (NAT) on the source IP address,
and sends the reply through the Internet to the computer or wireless device that sent the
web page request.
Set Up Port Triggering
Port triggering is a dynamic extension of port forwarding that is useful in these cases:
•
An application uses port forwarding to more than one local computer (but not
simultaneously).
•
An application opens incoming ports that are different from the outgoing port.
With port triggering, the modem router monitors traffic to the Internet from an outbound
“trigger” port that you specify. For outbound traffic from that port, the modem router saves the
IP address of the computer that sent the traffic. The modem router temporarily opens the
incoming port or ports that you specify in your rule, and forwards that incoming traffic to that
destination.
Port forwarding creates a static mapping of a port number or range of ports to a single local
computer. Port triggering can dynamically open ports to any computer when needed and
close the ports when they are no longer needed.
Note: If you enabled port triggering because you use applications such as
multiplayer gaming, peer-to-peer connections, real-time
communications such as instant messaging, or remote assistance (a
feature in Windows XP), enable Universal Plug and Play (UPnP). See
Improve Network Connections with Universal Plug and Play on
page 63.
Add a Port Triggering Service

To add a port triggering service:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
Specify Internet Port Settings
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AC1750 WiFi Cable Modem Router
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.
5. Select the Port Triggering radio button.
6. Click the Add Service button.
7. In the Service Name field, type a descriptive service name.
8. From the Service User list, select a user option:
• Any (the default) allows any computer on the Internet to use this service.
•
Single address restricts the service to a particular computer. You must enter the IP
address of the computer to which you want to grant access.
9. From the Service Type list, select a service.
If you are not sure, select TCP/UDP.
10. In the Triggering Port field, enter the number of the outbound traffic port that will open the
inbound ports.
Specify Internet Port Settings
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AC1750 WiFi Cable Modem Router
11. In the Connection Type, Starting Port, and Ending Port fields, enter the inbound
connection port information.
12. Click the Apply button.
The service is added. You must enable port triggering before the modem router uses port
triggering. For information about port triggering, see Specify When to Use Port Triggering
on page 89.
Specify When to Use Port Triggering

To specify when to use port triggering:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Type https://routerlogin.net or https://192.168.0.1.
A login screen displays.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.
5. Select the Port Triggering radio button.
6. Specify when you want to use port triggering:
• Never. The modem router does not use port triggering even if you have specified port
triggering settings.
•
Per Schedule. Port triggering is used based on the schedule you set.
•
Always. Always use port triggering.
7. In the Port Triggering Timeout field, enter a value up to 9999 minutes.
Specify Internet Port Settings
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AC1750 WiFi Cable Modem Router
This value controls how long the inbound ports stay open when the modem router detects
no activity. This value is required because the modem router cannot detect when the
application terminates.
Application Example: Port Triggering for Internet Relay Chat
Some application servers, such as FTP and IRC servers, send replies to multiple port
numbers. Using port triggering, you can tell the modem router to open more incoming ports
when a particular outgoing port starts a session.
An example is Internet Relay Chat (IRC). Your computer connects to an IRC server at
destination port 6667. The IRC server not only responds to your originating source port, but
also sends an “identify” message to your computer on port 113. Using port triggering, you can
tell the modem router, “When you initiate a session with destination port 6667, you must also
allow incoming traffic on port 113 to reach the originating computer.” The following sequence
shows the effects of this port triggering rule:
1. You open an IRC client program to start a chat session on your computer.
2. Your IRC client composes a request message to an IRC server using a destination port
number of 6667, the standard port number for an IRC server process. Your computer then
sends this request message to your modem router.
3. Your modem router creates an entry in its internal session table describing this
communication session between your computer and the IRC server. Your modem router
stores the original information, performs Network Address Translation (NAT) on the source
address and port, and sends this request message through the Internet to the IRC server.
4. Noting your port triggering rule and observing the destination port number of 6667, your
modem router creates another session entry to send any incoming port 113 traffic to your
computer.
5. The IRC server sends a return message to your modem router using the NAT-assigned
source port (for example, port 33333) as the destination port and sends an “identify”
message to your modem router with destination port 113.
6. When your modem router receives the incoming message to destination port 33333, it
checks its session table to see if a session is active for port number 33333. Finding an active
session, the modem router restores the original address information replaced by NAT and
sends this reply message to your computer.
7. When your modem router receives the incoming message to destination port 113, it checks
its session table and finds an active session for port 113 associated with your computer. The
modem router replaces the message’s destination IP address with your computer’s IP
address and forwards the message to your computer.
8. When you finish your chat session, your modem router eventually senses a period of
inactivity in the communications and removes the session information from its session table,
and incoming traffic is no longer accepted on port numbers 33333 or 113.
Specify Internet Port Settings
90
9.
9
Troubleshooting
This chapter gives information about troubleshooting your modem router.
This chapter includes the following sections:
•
Use LEDs to Troubleshoot
•
Cannot Log In to the Modem Router
•
Troubleshoot the Cable Internet Connection
•
Troubleshoot a TCP/IP Network Using a Ping Utility
Tip: NETGEAR provides helpful articles, documentation, and the latest
software updates at support.netgear.com.
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AC1750 WiFi Cable Modem Router
Use LEDs to Troubleshoot
The following table provides help when you are using the LEDs for troubleshooting.
Table 3. LED troubleshooting
LED Behavior
Action
All LEDS are off when the modem
router is plugged in.
Make sure that the power cord is properly connected to your modem
router and that the power supply adapter is properly connected to a
functioning power outlet.
Check that you are using the 12 VDC power adapter from NETGEAR
for this product.
If the error persists, you have a hardware problem. Contact technical
support.
All LEDs stay on.
•
•
LAN LED is off for a port with an
Ethernet connection.
•
•
•
Internet LED is off and the modem •
router is connected to the cable
television cable.
•
•
Clear the configuration of the modem router to its factory defaults.
This operation sets the IP address of the modem router to
192.168.0.1. See Factory Default Settings on page 97.
If the error persists, you have a hardware problem. Contact
technical support.
Make sure that the Ethernet cable connections are secure at the
modem router and at the hub or computer.
Make sure that power is turned on to the connected hub or
computer.
Be sure that you are using the correct cable.
Make sure that the coaxial cable connections are secure at the
modem router and at the wall jack.
Make sure that your cable Internet provider has provisioned your
cable Internet service. Your provider can verify that the signal
quality is good enough for modem router service.
Remove any excessive splitters that you have on your cable line.
Run a “home run” back to the point where the cable enters your
home.
Cannot Log In to the Modem Router
If you cannot access the modem router from a computer on your local network, check the
following:
•
If you are using a WiFi connection, check to make sure that your computer or mobile
device is connected to the correct WiFi network.
•
If your computer is connected to the modem router with an Ethernet cable, check the
connection.
•
Make sure that your computer’s IP address is on the same subnet as the modem router.
If you are using the recommended addressing scheme, the address of your computer is
in the range of 192.168.0.10 to 192.168.0.254.
Troubleshooting
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AC1750 WiFi Cable Modem Router
Note: If the IP address of your computer is shown as 169.254.x.x:
Recent versions of Windows and Mac OS generate and assign an IP
address when the computer cannot reach a DHCP server. These
autogenerated addresses are in the range of 169.254.x.x. If your IP
address is in this range, check the connection from the computer to
the modem router and reboot your computer.
•
If the IP address of your modem router has been changed and you do not know its
current IP address, clear the configuration of the modem router to its factory defaults.
This sets the IP address of the modem router to 192.168.0.1. For more information, see
Factory Default Settings on page 97.
•
Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click the Refresh button to make sure that the Java applet is loaded.
•
Try quitting the browser and launching it again.
•
Make sure that you are using the correct login information. The modem router user name
admin is lowercase (Caps Lock is off). The default password is password.
If the modem router does not save changes you have made, do the following:
•
When entering configuration settings, be sure to click the Apply button before moving to
another screen, or your changes are lost.
•
Click the Refresh or Reload button in the web browser. The changes have occurred, but
the web browser might be caching the old configuration.
Troubleshoot the Cable Internet Connection
When your modem router cannot access the Internet and your Internet LED is on, register
the cable MAC address or device MAC address of your modem router with your cable
Internet provider.
Additionally, your computer might not have the modem router configured as its TCP/IP
gateway. If your computer obtains its information from the modem router by DHCP, reboot the
computer and verify the gateway address.
Troubleshoot a TCP/IP Network Using a Ping Utility
Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request
packet to the designated device. The device then responds with an echo reply. You can
easily troubleshoot a TCP/IP network by using the ping utility in your computer or
workstation.
Troubleshooting
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AC1750 WiFi Cable Modem Router
Use Ping to Test the LAN Path to Your Modem Router
You can use ping to verify that the LAN path to your modem router is set up correctly.

To ping the modem router from a computer running Windows 95 or later:
1. From the Windows toolbar, click the Start button and select Run.
2. In the field that is provided, type ping and then the IP address of the modem router, as in
this example:
ping 192.168.0.1
3. Click the OK button.
You see a message like the following:
Pinging <IP address> with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not working correctly, you could have one of the following problems:
•
•
Wrong physical connections.
-
Make sure that the LAN LED is lit. If this LED is off, for more information, see Use
LEDs to Troubleshoot on page 92.
-
Check the corresponding link LEDs are on for your network interface card and the
hub ports (if any) that are connected to your workstation and modem router.
Wrong network configuration.
-
Verify that the Ethernet card driver software and TCP/IP software are both
installed and configured on your computer or workstation.
-
Verify that the IP address for your modem router and your workstation are correct
and that the addresses are on the same subnet.
Use Ping to Test the Path from a Windows Computer to a
Remote Device
After verifying that the LAN path works correctly, test the path from the Windows computer to
a remote device.

To test the path from a Windows computer to a remote device:
1. From the Windows toolbar, click the Start button and select Run.
2. In the field that is provided, type: ping -n 10 <IP address>
Troubleshooting
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AC1750 WiFi Cable Modem Router
where <IP address> is the IP address of a remote device such as the DNS server of your
Internet provider.
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
3. If you do not receive this reply, check the following:
• Make sure that the Internet LED is lit.
•
If your Internet provider assigned a host name to your computer, enter that host name
as the account name in the Internet Setup screen.
•
Make sure that your computer has the IP address of your modem router listed as the
default gateway. If DHCP assigns the IP configuration of your computer, this
information is not visible in the Network Control Panel of your computer. Verify that
the IP address of the modem router is listed as the default gateway.
•
Make sure that the network address of your computer (the portion of the IP address
specified by the netmask) is different from the network address of the remote device.
Troubleshooting
95
A.
Supplemental Information
This appendix includes the following sections.
•
Factory Default Settings
•
Technical Specifications
96
A
AC1750 WiFi Cable Modem Router
Factory Default Settings
To return the modem router to its factory settings, press and hold the Reset button for over
seven seconds. The modem router resets and returns to the factory configuration settings
shown in the following table.
Table 4. Factory default settings
Feature
Modem router
login
Local network
(LAN)
Firewall
Default Setting
User login URL
https://192.168.0.1
User name and password
(case-sensitive)
admin / password
LAN IP
192.168.0.1
Subnet mask
255.255.255.0
DHCP server
Enabled
DHCP starting IP address
192.168.0.2
DHCP ending IP address
192.168.0.254
Inbound communication from the Disabled (except traffic on port 80, the HTTP port)
Internet
Outbound communication to the
Internet
Enabled (all)
Source MAC filtering
Disabled
Internet
connection
WAN MAC address
Use default hardware address
Wireless
Wireless communication
Enabled
SSID name
As shown on the product label
Security
WPA/WPA2.. The default WPA/WPA2 passphrase is
on the product label.
Broadcast SSID
Enabled
Transmission speed
Auto1
Country/region
United States in the US; otherwise varies by region
RF channel
Auto
Operating mode
a, n, g, b, and ac
Data rate
Best
Output power
Full
Access point
Enabled
Supplemental Information
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AC1750 WiFi Cable Modem Router
Table 4. Factory default settings (continued)
Feature
Wireless
(continued)
Default Setting
Authentication type
Open System
Wireless Card Access List
All wireless stations allowed
1. Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput will vary. Network
conditions and environmental factors, including volume of network traffic, building materials and construction, and
network overhead, may lower actual data throughput rate.
Technical Specifications
The following table describes the technical specifications for the modem router.
Table 5. Technical specifications
Feature
Specification
Network protocol and
standards compatibility
Data and routing protocols: TCP/IP, DHCP server and client, DNS relay, NAT
(many-to-one),
TFTP client, VPN passthrough (IPSec, PPTP)
Power adapter
•
•
North America: 120V, 60 Hz, input
All regions (output): 12 VDC @ 3.5A output 42W maximum
Physical specifications
•
•
Dimensions: 10.94 x 6.85 x 2.96 in. (277.88 x 173.99 x 75.18 mm)
Weight: 1.52 lb (0.69 kg)
Environmental
•
•
•
Operating temperature: 32° to 104°F (0° to 40°C)
Operating humidity: 90% maximum relative humidity, noncondensing
Electromagnetic emissions: Meets requirements of: FCC Part 15 Class B.
Interface
Local: 10BASE-T, 100/1000BASE-Tx, RJ-45
802.11a/n/g/b/ac
Internet: DOCSIS 3.0. Downward compatible with DOCSIS 2.0, 1.1 and 1.0
Supplemental Information
98