Zeno Rocha

Why we exist

Bu Kinoshita

Jonni Lundy

Principles that dictate how we think, behave, and make decisions.

What we believe

How we got here

Bruno Rubin

Vitor Capretz

Zeh Fernandes

A non-exhaustive list of places, people, and objects that inspire us.

What inspires us

Strategies that shape our business model.

How we make money

The routines that keep us aligned and connected.

What are our rituals

How we talk to each other

Krithika Yetchina

How we work

Our way of working together when we are not in the same room.

How we think about remote work

A list of benefits available to team members.

What are the benefits

A list of guidelines for using paid time off.

How to take time off

How to spend money

A guideline to spend money when traveling.

What is the travel policy

A guide on how to give feedback effectively.

How to give feedback

Our approach to giving exceptional compliments.

How we recognize peers

A guide on how to lead an effective brainstorm session.

How to lead a brainstorm

What is our tech stack

Our approach to planning engineering cycles.

How we plan our cycles

Our strategy for putting software in the hands of users.

How we ship new features

How we review pull requests

Our strategy for approaching new projects.

How we use RFCs

Our process for continuous integration and continuous deployment.

How we approach CI/CD

Ideas that shape how we design high-quality software quickly.

What is our design process

How we think about design

Rules and assets for presenting the brand consistently.

What are our brand guidelines

Our approach to positively impacting users.

How we help users

Brian Kerr

How we scale support

The guidelines for keeping our knowledge base up-to-date and relevant.

How we evolve our knowledge base

Our playbook for receiving and acting on user feedback.

How we receive feedback

Our approach to preventing spam and phishing emails.

What is our philosophy for anti-abuse

Our framework for marketing that amplifies externally what we build internally.

How we approach marketing

Chris Pennington

The way we think about social media and how we use it.

How we think about social

Our framework for building a website that stands out.

How we think about our website

The strategy we use to highlight customer stories.

How we write customer stories

The principles behind our swag design and distribution

How we think about swag

What are the most common use cases

The guidelines for how we communicate with our audience.

The process behind Resend

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