Samsung A, M, and F series devices with Exynos 9611 SoC suffers from freezing and restart issue

[Sumitroy7]

Most of the Samsung A, M, and F series smartphones with Exynos 9610 and Exynos 9611 chipset are facing frequent freezing and restart issues. Many users are reporting this issue via the Samsung Members app and other social media sites. 

https://r2.community.samsung.com/t5/Galaxy-A/Hanging-and-Restarting-Issue-is-a-Scam/td-p/8748120/pag...

Not sure, but this might be the first issue posted on the Samsung Members app (posted on November 11, 2019) -> https://r2.community.samsung.com/t5/Galaxy-M/Samsung-galaxy-M30s-restarting-problem/td-p/2750116

And the problem with the chipset still exists with more and more users are posting on the Samsung Members app and other social media sites. So, it is possible that the problem is with the Exynos 9610 and Exynos 9611 processor itself and not with the entire motherboard. 

If this is true, replacing the motherboard isn't the solution as it is the same chipset the customer care guys are replacing. Also, it doesn't guarantee that the replacement motherboard doesn't have the restarting issue; since most users are facing the issue after a year. 

Samsung hasn't acknowledged the issue yet, and they are using the same chipset since 2019. The problem started in 2019 and still exists in the latest Exynos 9611 devices. So, how do we know that replacement motherboards don't have the issue?

The company is charging Rs. 7000 - 9000 for the motherboard replacement (out of warranty device). It's not the customer's fault, so why should they pay to fix it?  

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Solution (may work): Some users have reported that limiting CPU utilization to 50% or 70% solves the problem. You can not limit CPU usage to 50% without unlocking the bootloader, but you can easily limit CPU usage to 70% by turning on the Power Saving Mode. 

If this works, then please reply this could help other users also.

Thank You

[Ajay_das]

Waste mobile iam using F62 after October update camera quality gone, battery drain issue Continues no carrier aggregation

[Anonymous]

Well limiting the cpu of an already slow chip would be pathetic. Samsung should ideally provide an update to fix the issue and if it's not repairable, provide people with free service.

[Members_hPCYzdt]

YEs correct I am also  facing this issue.But no response from the samsung End.Worst customer care 

[noor_37]

Facing same problem in M31s

[sriskj]

I am facing this issue since last week after October 2021 update..and Samsung support team was not able to fix the issue..they are not able to understand the bug or simply acting as it's not there problem.Never buy samsung mobiles again

[abhyuday]

Actual Problem is not sure ,
but..exynos 9611 is very good prosessor ... actually in my m31 the emmc storage unit is heating up very badly... also not turning on.. just samsung welcome screen..i m sure about there is some kind of short circuit in this kind of all motherboards.. M/A/F SERIES.. i doubt thereis a motherboard assembly fault ... may be the problem is in their pcb designing and bad heat sink management for the components so that they melt their connections in high temperature and either burns or short circuits their connections with motherboard

Most probably i could say that the assembly of motherboard is bad now a days in samaung....

M Not going to but anything in future from samsung...

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Members_hPCYzdt]

If we attach would you able to replace the motherboard free ? and why dont you identify in the RD for this mobile. Waste of time.

[divesht]

Yes i am having same issue