JPWO2014208308A1 - Transaction processing system and transaction processing method - Google Patents

Abstract

ATM internal data is acquired at low cost while ensuring security. The information processing apparatus includes an input unit that receives an instruction for a failure that has occurred in the transaction apparatus, a conversion unit that encodes the instruction received by the input unit into a code, and a communication unit that transmits the code converted by the processing conversion unit to the terminal. The transaction apparatus includes a device imaging unit that images a code displayed on the display unit of the terminal, and converts the code captured by the device imaging unit into a command corresponding to the instruction, and a processing result executed by the command A device conversion unit that converts the information into a code for causing the terminal to read, a processing unit that executes a command and outputs processing result information, a device display unit that displays a code obtained by converting the processing result information, Is provided.

Description

  The present invention relates to a transaction processing system and a transaction processing method.

  In recent years, ATMs (Automated Tellers Machines) operating 24 hours in unattended areas are increasing. On the other hand, there is a failure in ATM, and in the case where the service cannot be provided, it is inconvenient for the user, so an early recovery by maintenance personnel is required. The ATM stores information at the time of failure. On the other hand, ATM is connected to the bank network, but generally, maintenance personnel who recover from ATM failure cannot access the bank network connected by a dedicated line, and the maintenance personnel network itself is connected to the bank network. It cannot be connected. Therefore, since information when a failure occurs inside the ATM cannot be acquired via the bank network, the maintenance staff goes directly to the site, for example, a portable storage medium such as a USB (Universal Serial Bus) memory in the ATM. Connect to acquire data and perform failure analysis and repair based on that data.

  When maintenance personnel perform ATM failure analysis and repair, there is a technology that supports the maintenance personnel's operation by remote operation in order to connect to the ATM via the network and to recover from the failure more appropriately (for example, Patent Document 1). Or, when maintenance personnel connect the above-mentioned portable storage medium directly to ATM to perform failure analysis and repair, confirm the instructions and results for operations performed by maintenance personnel, and recover from the failure more appropriately There is a technique for storing work instructions in a portable storage medium (for example, Patent Document 2).

JP 2006-92141 A JP 2007-102659 A

  According to the conventional example, when a failure occurs in an ATM, a data communication network is established, ATM failure information and display data are acquired, and are automatically displayed on a remote maintenance terminal of a remote maintenance center. However, in order to connect the ATM to the network for maintenance personnel connected to the remote maintenance center, a great deal of cost is required in addition to security issues.

  In addition, connecting a portable storage medium such as a USB memory to the ATM is not desirable in terms of security, such as virus infection or unauthorized maintenance of a data stored in the ATM. Further, since it is necessary to unlock the ATM in order to connect the portable storage medium to the ATM, there is another security problem.

  An object of the present invention is to obtain ATM internal data at low cost while ensuring security.

  In order to solve the above-described problems and achieve the object, a transaction processing system according to the present invention is a transaction processing system having a transaction apparatus and an information processing apparatus, and the information processing apparatus is generated in the transaction apparatus. An input unit that receives an instruction for a fault, a conversion unit that encodes the instruction received by the input unit into a code, and a communication unit that transmits the code converted by the conversion unit to a terminal. The apparatus converts a device image capturing unit that captures a code displayed on the display unit of the terminal, a code captured by the device image capturing unit into a command corresponding to the instruction, and a process result executed by the command. A device conversion unit that converts information into a code for causing the terminal to read the information; a processing unit that executes the command and outputs the processing result information; and information about the processing result. , A device display unit for displaying the code that converts configured as a transaction processing system comprising: a.

  Moreover, this invention is grasped | ascertained as the transaction processing method performed in the said transaction processing system.

  According to the present invention, it is possible to acquire ATM internal data at low cost while ensuring security.

It is a figure which shows the structural example of the transaction processing system in this Embodiment. It is a general-view figure of ATM used with the transaction processing system shown in FIG. It is a block diagram which shows the function structure of each part which ATM has. It is a block diagram which shows the function structure of PC which a maintenance worker system has. It is a figure which shows the structural example of a portable terminal. It is a block diagram which shows the function structure which a portable terminal has. It is an image figure at the time of performing failure handling of ATM using a transaction processing system and a portable terminal. It is a flowchart which shows the process sequence of a failure process. It is a flowchart which shows the process sequence of the failure process when not using a two-dimensional code. It is a flowchart which shows the process sequence of an authentication process. It is a flowchart in the case of performing the process for preventing the display forgetting of a two-dimensional code. It is a flowchart in the case of performing the process for preventing imaging and transmission forgetting of a two-dimensional code.

  Hereinafter, embodiments of a transaction processing system and a transaction processing method according to the present invention will be described in detail with reference to the accompanying drawings. In the following, a case where the present invention is applied to an automatic transaction apparatus such as an ATM (Automated Tellers Machine) and a transaction processing system employed in a financial institution system such as a bank system is described. It can be applied to the device.

  FIG. 1 is a diagram illustrating a configuration example of a transaction processing system 1 in the present embodiment. As shown in FIG. 1, the transaction processing system 1 in the present embodiment includes a bank transaction system 10, a maintenance staff system 20, and a mobile terminal 500. The bank transaction system 10 is a system that performs various account processing in response to a request from the ATM 100, and the ATM 100, the account host 200, and the support center 300 are connected via the bank network N1. The account host 200 is a computer that performs various processes related to bank operations. The support center 300 is a system for recovering from a failure when a failure occurs in the bank transaction system 10, and an in-house operator investigates and recovers the generated failure as much as possible.

  The maintenance personnel system 20 is a system for maintaining the bank transaction processing system 10, and is connected to the Internet N3 via a line connection unit (not shown). The maintenance staff system 20 is installed at a maintenance base, and a maintenance staff performs analysis and repair work of failures caused by ATM 100 failure or the like. Hereinafter, the maintenance engineer system 20 and the network N3 are separately referred to as a maintenance engineer system 400. The maintenance engineer system 400 actually includes a PC 4001 that is operated by an expert who is proficient in handling a failure, and the PC 4001 is connected to the network N3. In the maintenance system 400, it is difficult to handle the failure in the company, for example, when the recovery cannot be performed despite the investigation and the recovery at the support center 300 or the cause of the failure cannot be identified. In this case, an operator in the company or the like notifies the maintenance staff system 400, and an expert who is proficient in the failure analyzes the contents and generates instructions for dealing with the failure (such as various commands for the failure).

  The portable terminal 500 is a terminal that is operated by a maintenance person who receives an instruction from an expert, and that actually responds when a failure occurs in the ATM 100. As shown in FIG. 1, the portable terminal 500 is connected to the ATM 100 and the maintenance personnel system 400 via the wireless communication network N2. Although specifically described later, the portable terminal 500 is a two-dimensional code (for example, QR code (registered trademark), barcode), an instruction for responding to the failure (for example, ATM1 output at the time of the failure) For example, a command for obtaining a log of this data, a command for recovering data, and the like) are read by a camera of the ATM 100. Then, the ATM 100 executes processing related to the failure according to the two-dimensionally encoded command, outputs the result, and converts the result into the two-dimensional code, and displays these information on the display unit 5. The portable terminal 500 captures the contents (for example, command execution log and error code, two-dimensional code of these information, etc.), and transmits the image to the PC of the maintenance personnel system 400. When an error code is received from 500 and displayed on the display unit, or when a two-dimensional code is received from the portable terminal 500, the two-dimensional code is converted into an error code and displayed on the display unit. Check. In this way, the instruction corresponding to the failure is two-dimensionally encoded and read by the ATM 100 and executed, and the result is imaged and fed back to the maintenance engineer system 400. It is possible to reduce the risk that the data will be collected or the clerk will fraudulently fraudulent data.

  FIG. 2 is an overview of the ATM 100 used in the transaction processing system 1 shown in FIG. FIG. 3A is a block diagram illustrating a functional configuration of each unit included in the ATM 100. The ATM 100 is an automatic transaction apparatus that is installed in a branch of a financial institution, a branch office, a convenience store, an unmanned store, etc., and performs transactions such as cash deposits and withdrawals by user operations. 200. The ATM 100 is a device that automatically executes various transactions requested by a user. As shown in FIGS. 2 and 3A, a camera 1001, a function key 1002, a display unit 1003, a printer 1004, a PINPAD 1005, and the like. A card reader 1006, a biometric authentication device 1007, a contactless reader 1008, a line connection unit 1009, a control unit 1010 that controls each unit, a storage unit 1011, and a conversion unit 1012. Yes. The control unit 1010, the storage unit 1011 and the conversion unit 1012 include a hardware configuration such as a CPU and a memory, and a software configuration such as a program and data, and performs various processes. Specific processing performed by each part of the ATM 100 will be described later. Each part will be described below.

  The camera 1001 is installed in front of the ATM 100 and images the front of the ATM 100. For example, the camera 1001 captures a moving image and a still image of a user who makes a transaction with the ATM 100. The function key 1002 is installed on the front surface of the ATM 100 and has a function of accepting an input from a user, accepts designation of a transaction type (for example, withdrawal, deposit, etc.) and accepts a cancel operation thereof. There are a plurality of function keys 1002 (two on both sides of the display unit 1003 in the example shown in FIG. 2). When each function key 1002 is selected, a function corresponding to each function key 1002 is executed. Is displayed on the display unit 1003, and the function is executed.

  The display unit 1003 displays various screens. For example, the display unit 1003 mainly displays a guidance screen for a transaction operation when a user of the ATM 100 performs a transaction, or displays a user operation such as a personal identification number or an input result of a key pressed by a finger. In addition, when an instruction for responding to a failure occurring in the ATM 100 is executed, the display unit 1003 displays the execution result and the two-dimensional code of the execution result.

  The printer 1004 prints the transaction details on a statement slip and discharges it from the apparatus. The PINPAD 1005 has a function of accepting an input indicating a number from 0 to 9, and accepts an input of a personal identification number, an amount, an account number, and the like by a user. The card reader 1006 is a card insertion or ejection operation for a user to operate the ATM 100 to perform transaction processing, a magnetic stripe of the card, an IC chip read or write operation when the card is an IC card, card embossing Read a partial image.

  The biometric authentication device 1007 has a reading function for reading the user's biometric information, and an authentication function for both the biometric information registered in the IC card and the read biometric information. The non-contact reader 1008 detects the approach of the user's non-contact card, and reads or writes various information on the non-contact card. The line connection unit 1009 connects a line between the ATM 100 and the accounting host 200 or the support center 300. And as above-mentioned, the process of these each site | part is controlled by the control part 1010. FIG.

  The storage unit 1011 is a result of the transaction of the ATM 100 with the user, detailed log information when a failure occurs, an execution result when an instruction to deal with the failure that occurred in the ATM 100 is executed, The two-dimensional code of the execution result is stored. When an instruction for dealing with a failure that has occurred in the ATM 100 is executed, the conversion unit 1012 converts the execution result into a two-dimensional code. In this embodiment, a case has been described in which the conversion unit 1012 of the ATM 100 converts the execution result of the instruction for dealing with the failure into a two-dimensional code and displays it on the display unit 1003. For example, the card reader 1006 The execution result and the two-dimensional code are recorded on the IC card inserted into the IC card, the execution result and the two-dimensional code are recorded on the IC card via the non-contact reader 1008, and the execution result is also displayed by the printer 1004. Alternatively, a two-dimensional code may be printed on paper. In this case, the PC 4001 has a card reader and non-contact reader similar to those of the ATM 100, and a scanner for reading print information.

  Also, a recording device for recording instructions on the above-described IC card is connected to the PC 4001, the instructions are recorded on the IC card without being two-dimensionally encoded, and the instructions are read by the card reader 1006 or the non-contact reader 1008 of the ATM 100. It is also possible to make it. Since the read instruction is executed and the execution result is recorded on the IC card, it is possible to obtain failure information while maintaining security even when the two-dimensional code cannot be used.

  FIG. 3B is a block diagram showing a functional configuration of a PC (personal computer) 4001 included in the maintenance worker system 400. As shown in FIG. 3B, the PC 4001 includes an input unit 40011, a display unit 40012, a conversion unit 40013, a line connection unit 40014, a storage unit 40015, and a control unit 40010 that controls these units. It is configured. The input unit 40011 receives an input of an instruction for dealing with a failure occurring in the ATM 100 from an expert. The display unit 40012 displays an instruction input by the expert, a result of the conversion unit 40013 converting the instruction into a two-dimensional code, a processing result for failure handling executed by the ATM 100 according to an instruction from the expert, a two-dimensional code thereof, and the like. Is displayed. The conversion unit 40013 converts the instruction for failure handling generated by the expert into a two-dimensional code, or the processing result for fault handling executed by the ATM 100 according to the instruction from the expert and the original actual value from the two-dimensional code. Convert to error code or error information indicating the contents. The line connection unit 40014 connects the PC 4001 to the wireless network N2 or the network N3.

  4 and 5 are a configuration diagram of the mobile terminal 500 and an internal functional configuration diagram thereof. As illustrated in FIGS. 4 and 5, the mobile terminal 500 includes a camera 5001, a display unit 5002, an operation unit 5003, a non-contact communication unit 5004, a communication unit 5005, and a storage unit 5006. The camera 5001 images the surroundings of the mobile terminal 500. In the present embodiment, an instruction, a processing result, or a two-dimensional code thereof is captured for handling a failure displayed on the display unit 1003 of the ATM 1 by an operation by a maintenance staff. The display unit 5002 displays various information including an image captured by the camera 5001, a two-dimensional code transmitted from the PC 4001, or various operations for dealing with a failure occurring in the ATM 100. The operation unit 5003 receives an operation such as pressing of a button displayed on the display unit 5002 or a touch operation from a maintenance staff. The non-contact communication unit 5004 communicates with the non-contact reader 1008 of the ATM 100 in a non-contact manner. A communication unit 5005 performs telephone calls and message transmission / reception. The storage unit 5006 stores various information including images captured by the camera 5001, the above-described two-dimensional code, and various operations for dealing with a failure that has occurred in the ATM 100. The main control unit 5010 controls the operation of each unit.

  FIG. 6 is an image diagram when dealing with a failure of the ATM 100 using the transaction processing system 1000 and the portable terminal 500. As shown in FIG. 6, there are three facilities: a maintenance center outside the bank (maintenance personnel system 20), an ATM 100 that constitutes the bank transaction system 10, and a support center 300 within the bank. The ATM 100 is installed in a bank branch or the like as described above, and is connected to the support center 300 in the bank through a dedicated bank network N1. The maintenance center constituting the maintenance center 20 outside the bank is not connected to the bank network N1 such as a dedicated line, but is connected to a staff network N3 such as the Internet.

  Experts who are skilled in the maintenance work of the ATM 100 and the bank transaction system 10 are arranged in the maintenance center outside the bank. The expert uses the portable terminal 500 such as a mobile phone to contact the maintenance staff, notifies the ATM location and instructions for dealing with the fault, or the maintenance staff from the failure information (such as failure of the ATM) For example, an error code or log information generated at that time is acquired. The maintenance staff rushes to the ATM according to the instruction of the expert, acquires the failure information from the ATM, or restores the failure state of the ATM.

  For example, when a failure occurs in the ATM 100, failure information such as an error code at the time of the failure is notified from the support center in the bank to the maintenance staff, and the maintenance staff notifies the maintenance center 200 of the failure information. The input unit 40011 of the PC 4001 accepts an input of an instruction (for example, a command for recovering the failure) by the operation of (1), and the conversion unit 40013 receives the received instruction in two dimensions. It is converted into a code (2), and the two-dimensional code is transmitted to the portable terminal 500 of the maintenance person via the line connection unit 40014 (3).

  The maintenance staff operates the portable terminal 500 that he / she owns, and the main control unit 5010 displays the two-dimensional code received via the communication unit 5005 on the display unit 5002 (4), and the camera 1001 of the ATM 100 The two-dimensional code is imaged and read (5). Furthermore, as an additional function, in order to authenticate whether the person who has imaged the two-dimensional code is a valid maintenance person, the biometric authentication device 1007 performs authentication using the finger vein of the maintenance person and permits execution of the instruction. Then, the control unit 1010 of the ATM 100 executes an instruction, and the conversion unit 1012 converts the execution result into a two-dimensional code (6), and displays the result on the display unit 1003 (7). In this embodiment, the biometric authentication device 1007 of the ATM 100 reads and authenticates the finger vein, but the same function may be given to the portable terminal 500.

  The portable terminal 500 receives an operation from the maintenance staff, the camera 5001 reads the execution result of the instruction displayed on the display unit 1003 of the ATM 100 and its two-dimensional code (8), and these are transmitted via the communication unit 5005. Information is transmitted to the PC 4001 of the maintenance center (9). The conversion unit 40013 of the PC 4001 displays an execution result corresponding to the instruction transmitted from the maintenance staff, or converts the two-dimensionally encoded execution result to be displayed on the display unit 40012. The expert confirms the contents. , Check the results for the instructions you gave.

  A processing procedure of fault processing when fault information is collected from the ATM 100 when a fault such as a fault occurs will be described below with reference to FIGS. FIG. 7 is a flowchart illustrating a processing procedure of failure processing. FIG. 8 shows a processing procedure of failure processing when a two-dimensional code is not used, and is the same as each processing in FIG. 7 except for the processing of S311, S320, S321, and S330.

  As shown in FIG. 7, in the failure processing, when a failure such as a failure occurs in the ATM 100, if an expert is contacted by telephone or e-mail from the ATM 100 or a bank via a maintenance staff (S200), the PC 4001 The input unit 40011 receives an input of an instruction created by an expert (for example, a command for collecting information from the fault ATM) (S201). This instruction includes, for example, a number that uniquely designates the ATM, an error code to be acquired and a failure detailed log file name of each unit, a time limit at which information can be acquired from the ATM, and the like.

  When the input unit 40011 receives the instruction, the conversion unit 40013 analyzes the content of the instruction, converts the instruction into a two-dimensional code, and transmits the converted two-dimensional code to the portable terminal 500 of the maintenance worker (S202, S203). ). In addition, conventionally known various methods can be used for the conversion to the two-dimensional code.

  The portable terminal 500 receives the two-dimensional code transmitted from the PC 4001 via the communication unit 5005 (S210), and the main control unit 5010 displays the received two-dimensional code on the display unit 5002 on the portable terminal 500. At this time, the portable terminal 500 is tricked into the camera 1001 of the ATM 100 by an operation from the maintenance staff, and the camera 1001 captures the two-dimensional code (S211).

  The conversion unit 1012 of the ATM 100 reads the two-dimensional code picked up by the camera 5001 and converts it into an instruction sentence input by the expert to the PC 4001 (S220), and a command for responding to the fault according to the instruction by the control unit 1010 ( For example, a command for collecting logs from each unit in the ATM 100 is executed, and the conversion unit 1012 converts the execution result (for example, the collected log) into a two-dimensional code as failure information, and the execution result and the two-dimensional code are converted into the two-dimensional code. The information is displayed on the display unit 1003 (S221).

  The camera 5001 of the portable terminal 500 captures the execution result and the two-dimensional code displayed on the display unit 1003 of the ATM 100 by an operation from the maintenance staff (S230), and transmits the information to the PC 4001 (S231).

  When the PC 4001 receives these pieces of information via the line connection unit 40014, the conversion unit 40013 converts the two-dimensional code into failure information before conversion and causes the display unit 40012 to display the information (S240). Then, the expert confirms the failure information displayed on the display unit 40012, analyzes the failure, and the input unit 40011 receives an instruction to be performed next from the expert. Thereafter, each process from S201 to S240 is repeated to recover the failure.

  Here, when receiving an instruction to output fault information from the expert to the ATM 100, the conversion unit 40013 converts the instruction into a two-dimensional code. However, instead of the two-dimensional code, the instruction is given to a one-dimensional code or a numeric string. For example, failure information that is converted and read from the ATM 100 may be designated. Since the one-dimensional code represents a number, in these cases, the one-dimensional code or number received by the portable terminal 500 from the PC 4001 instead of imaging the display unit 5002 of the portable terminal 500 on which the camera 5001 of the ATM 100 is deceived. The PINPAD 1005 receives an input operation from the maintenance staff, a number is input (S311 in FIG. 8), and the conversion unit 1012 analyzes the instruction from the code and the number, for example, converts it into a command necessary for recovery. The instruction may be executed (S320, S321) and output to an IC card, magnetic card, or non-contact card (S330) as will be described later. In this case, a table in which the one-dimensional code or number and the instruction are associated in advance is stored in the storage unit 1011 and the instruction is specified by the input one-dimensional code or number.

  Further, when the PC 4001 has a recording device for recording information on an IC card or a magnetic card, the instruction described above is recorded on the IC card or the magnetic card, and is inserted into the card reader 1006 of the ATM 100. Alternatively, an instruction may be specified for the ATM 100 using the inserted IC card or magnetic card, and the conversion unit 1012 may read and execute the instruction. Similarly, an instruction is recorded in the contactless card or the contactless communication unit 5004 of the portable terminal, the instruction is specified using the contactless card reader of the ATM unit, and the conversion unit 1012 reads and executes the instruction. May be. In this case, the IC card, magnetic card, or contactless card in which the instruction is recorded may be directly delivered to the maintenance staff, or the data including the instruction may be recorded on the card by the maintenance staff.

  Further, the conversion unit 40013 converts the above-described instructions into the operation buttons and order of the function keys 1002, transmits the operation buttons and order to the portable terminal 500, receives the operation buttons and order from the maintenance staff, and gives the instructions. Anyway. By doing so, it is possible to give an instruction even when the ATM camera is faulty or not installed. In this case, the operation buttons, the order of the function keys 1002, and the instructions are stored in the storage unit 1011 in advance in association with each other.

  Furthermore, when the conversion unit 40013 converts each of the above-described instructions, a time limit is set for the ATM 100 to output failure information, and the control unit 1010 of the ATM 100 is within that time (for example, a time other than business hours). The failure information may be output during the time zone, and the failure information may not be output outside the time zone. In this case, the capacity of the storage unit 1011 can be reduced, and it is possible to prevent troubles such as bank staff from acquiring trouble information at unnecessary timing.

  On the other hand, the failure information converted by the conversion unit 1012 may be a one-dimensional code or a string of numbers instead of the two-dimensional code, as in the case of the PC 4001. In addition, the information is printed from the printer 1004 instead of the display unit 1003, the IC card or the magnetic card inserted into the card reader 1006, the non-contact card close to the non-contact reader 1008, the mobile terminal 500 It may be output to the non-contact communication unit 5004. In this way, failure information can be received even when the camera 5001 of the mobile terminal 500 is faulty or not installed.

  In addition, when there are a plurality of devices that output failure information as described above, contents specifying the device to be output as an output destination may be included in the instruction and converted into a two-dimensional code. The designation of the output destination may be designated by the conversion unit 40013 when the input unit 40011 of the PC 4001 receives an instruction from an expert. Further, the output destination may be selected when the main control unit 5010 of the portable terminal 500 designates an instruction to the ATM. In this way, for example, even if the maintenance worker's portable terminal 500 does not have the camera 5001 or the non-contact communication unit 5004, the failure information is output to the designated output destination by the control unit 1010 of the ATM 100. The maintenance staff can receive the failure information.

  Further, as shown in FIG. 6, in order to improve security, authentication for performing identity verification of maintenance personnel using the biometric authentication device 1007 before giving an instruction to output fault information from the portable terminal 500 to the ATM 100. Processing may be executed. FIG. 9 is a flowchart showing the processing procedure of the authentication processing.

  As shown in FIG. 9, in the authentication process, when a failure such as a failure occurs in the ATM 100, if an expert is contacted by telephone or e-mail from the ATM 100 or a bank via a maintenance staff (S400), the PC 4001 The input unit 40011 inputs the biometric information (for example, finger vein image) of the maintenance staff stored in the PC 4001 in addition to the instruction created by the expert (for example, a command for collecting information from the fault ATM). Accept (S401). Since the contents of this instruction are the same as those shown in FIGS. 7 and 8, the description thereof is omitted here.

  When the input unit 40011 receives the instruction and the biological information, the conversion unit 40013 analyzes the content of the instruction, converts the instruction and the biological information into a two-dimensional code, and converts the converted two-dimensional code into the portable terminal 500 of the maintenance staff. (S402, S403). As in the case shown in FIGS. 7 and 8, various conventionally known methods can be used for conversion to a two-dimensional code.

  The portable terminal 500 performs the same processing as S210 and S211 in FIGS. 7 and 8 (S410 and S411), a maintenance person places a biometric (for example, a finger) on the biometric authentication device 1007 of the ATM 100, and the biometric authentication device 1007 performs maintenance. When the finger of the worker is detected, the biological information (for example, finger vein) is read (S412).

  7 and 8, when the main control unit 5010 of the portable terminal 500 displays the two-dimensional code on the display unit 5002 on the portable terminal 500 and the camera 1001 of the ATM 100 captures the two-dimensional code, The conversion unit 1012 of the ATM 100 converts the instruction text input by the expert to the PC 4001 (S420), determines whether the two-dimensional code captured by the camera 5001 includes biological information of the maintenance staff, When it is determined that the biological information of the maintenance staff is included, the biological information read in S412 is compared with the biological information included in the two-dimensional code (S421).

  If the conversion unit 1012 determines that both pieces of biometric information match, the control unit 1010 issues a command for dealing with the failure according to the converted instruction (for example, a command for collecting logs from each unit in the ATM 100). Run. Then, the conversion unit 1012 converts the execution result (for example, collected logs) into a two-dimensional code as failure information, and displays the execution result and the two-dimensional code on the display unit 1003 (S422). On the other hand, when the conversion unit 1012 determines that the two pieces of biological information do not match, the control unit 1010 ends the process without outputting the failure information.

  7 and 8, the camera 5001 of the portable terminal 500 captures the execution result and the two-dimensional code displayed on the display unit 1003 of the ATM 100 by the operation from the maintenance staff, and stores the information on the PC 4001. Transmit (S430, S431, S440).

  Then, the expert confirms the failure information displayed on the display unit 40013, analyzes the failure, and the input unit 40011 receives an instruction to be performed next from the expert. Thereafter, each process from S401 to S440 is repeated to recover the failure. By performing such an authentication process, it is possible to prevent a person other than the maintenance staff from obtaining the failure information from the ATM illegally.

In this embodiment, authentication using finger veins has been described as an example of authentication using biometric information. However, authentication using other biometric authentication information (for example, fingerprint authentication or palm vein) may be performed. Moreover, it is good also as authenticating not with biometrics authentication but with a password system. In this case, the PINPAD 1005 accepts input of alphanumeric characters or the like defined as a password. Further, in the present embodiment, the maintenance personnel's biometric information is converted into a two-dimensional code on the PC 4001 side and transmitted to the portable terminal 500, but is stored in advance in the ATM 100 or the biometric authentication device 1007. It is also possible to authenticate the maintenance person himself / herself by comparing the living body information with the living body information included in the two-dimensional code.
FIG. 10 is a flow in the case of performing processing for preventing maintenance personnel from forgetting to display the two-dimensional code. The flowchart relevant to the process sequence which ATM100 displays a two-dimensional code on the display part 1003 is shown.
In the embodiment shown in FIG. 10, the maintenance staff usually performs maintenance work other than the process of reading the two-dimensional code. For example, replacement of a faulty part, replacement of a cassette for storing banknotes, replenishment of consumables such as printer paper. Since these are accesses to the inside of the ATM, the ATM 100 has a login processing function for accepting access only by authorized maintenance personnel. The login processing function is performed by the conversion unit 1012. The ATM 100 receives an input of a user ID and a password for determining whether it is a regular maintenance person or not (S1201). On the other hand, access to the ATM 100 is not limited to maintenance personnel, and bank clerk may also access, so the login processing function can be processed for bank clerk. In general, bank clerk can turn off and on the ATM and replenish consumables, but does not perform advanced maintenance such as replacement of failed parts. For this reason, display of the two-dimensional code of the ATM 100, imaging of the displayed two-dimensional code, and data transmission of the captured two-dimensional code are performed only by maintenance personnel and not by bank staff in this example.
The ATM 100 stores the user ID handled by the login processing function in advance in the storage unit 1011 in association with the type information indicating whether it is a maintenance worker or a bank clerk as shown in FIG. An operator maintenance person or bank clerk (hereinafter referred to as “login”) inputs a user ID and password to the ATM 100, and the conversion unit 1012 performs login processing (S1201). The conversion unit 1012 of the ATM 100 refers to the storage unit based on the input user ID (S1211), and determines whether the logged-in user ID is a maintenance worker ID or a bank clerk ID. The conversion unit 1012 stores the result in the storage unit 1011 as history data in which the login ID is associated with the type (S1212). After logging in to the ATM 100, the login person performs processing such as maintenance work and replenishment work (S1202).
Here, when the login user instructs the ATM 100 to display the two-dimensional code obtained by coding the processing result information on the display unit 1003 of the ATM 100 (S1203-Yes), the conversion unit 1012 of the ATM 100 converts the two-dimensional code into the two-dimensional code. The display information that is displayed and that indicates the display is stored in the storage unit 1011 as history data in association with the login ID of the login user (S1213).
When the login person finishes the work, the login person executes a logout process from the ATM 100 (S1204). Here, the conversion unit 1012 of the ATM 100 determines whether the login person is a maintenance person based on the login ID (S1214). When the log-in person is a bank clerk (S1214-No), the user logs out normally and ends (S1205). If the logged-in person is a maintenance person (S1214-Yes), the conversion unit 1012 refers to the history data based on the login ID, and the display information of the two-dimensional code is displayed (present) or not displayed (not present). Is determined (S1215). When the two-dimensional code has already been displayed (S1215-Yes), the user logs out normally and ends (S1205). If the two-dimensional code has not been displayed (S1215-No), the two-dimensional code obtained by encoding the processing result information is displayed on the display unit 1003 of the ATM 100 (S1216), and then the process ends (S1205).
In this way, in the state where there are two or more types of logged-in users (work types) in the ATM of maintenance personnel who perform advanced maintenance work and bank clerks who do not perform maintenance work substantially, It is possible to reliably output a two-dimensional code necessary for maintenance process confirmation and completion confirmation to maintenance personnel who perform maintenance work, and display it on the ATM.
In step S1203, the ATM receives an instruction to display the two-dimensional code from the maintenance staff. However, this may be omitted, and the ATM 100 may always display the two-dimensional code at the time of step S1215. In step S1214 at the time of logout, it is determined whether it is a maintenance worker or a bank clerk. This is determined at a timing after step S1212 such as between step S1202 and step 1203, and depending on the determination result. It is good also as control which displays a two-dimensional code compulsorily.
In this embodiment, there are two types of login users (work types), maintenance personnel and bank clerk. For example, a type such as an administrator or a skilled bank clerk who can perform maintenance work is provided, and the judgment is made in correspondence with the login ID. You may make it do.
In addition, the determination as to whether it is a maintenance worker or a bank clerk is made based on the user ID. For example, in the operation of step S1202, if the ATM 100 receives a work instruction that is executed only by the maintenance worker, it is determined that the maintenance worker is a maintenance worker. You may control so that it may judge.
FIG. 11 is a flow in the case of performing processing for preventing maintenance personnel from imaging and forgetting to transmit a two-dimensional code. The ATM 100 displays a two-dimensional code on the display unit 1003, shows a flowchart related to a processing procedure for capturing and transmitting with the camera 5001 of the mobile terminal 500.
The maintenance staff inputs the user ID and password to the ATM 100 and performs login processing (S1301). The maintenance staff performs maintenance work and replenishment work after login processing to the ATM 100 (S1302). Here, when the maintenance staff instructs the display unit 1003 of the ATM 100 to display the two-dimensional code obtained by coding the processing result information (S1303-Yes), the conversion unit 1012 of the ATM 100 displays the two-dimensional code (S1311). The maintenance staff images the displayed two-dimensional code with the portable terminal 500 (S1304).
However, depending on the maintenance personnel, it may happen that the imaging of the two-dimensional code is forgotten and only the two-dimensional code is displayed, or the display of the two-dimensional code is forgotten. In these cases, since failure information does not reach the expert PC, it is impossible to confirm the progress or completion of the maintenance work. In order to prevent such a situation, the following steps are executed.
When the maintenance staff finishes the work, a logout process is executed from the ATM 100 (S1305). At this time, the conversion unit 1012 of the ATM 100 displays a release code input screen on the display unit 1003, and a code (hereinafter referred to as logout) required for logout. The maintenance staff is urged to input “cancel code” (S1312). If the maintenance person forgets to capture the two-dimensional code obtained by encoding the processing result information in step S1304 (S1306-No), the ATM instructs the ATM to display the two-dimensional code. At this time, the conversion unit 1012 of the ATM 100 displays the two-dimensional code again (S1313), and the maintenance person images the two-dimensional code with the portable terminal 500 (S1307).
The maintenance staff transmits the captured two-dimensional code from the portable terminal 500 to the expert's PC 4001 (S1308). The conversion unit 40013 of the expert PC 4001 generates a release code using the two-dimensional code received from the maintenance worker's portable terminal 500 (S1321), and transmits the generated release code to the maintenance worker's portable terminal 500 (S1322). ). The maintenance staff inputs the received release code to the release code input screen of ATM 100 (S1309).
Here, there is a case where the two-dimensional code is not transmitted to the expert's PC or the release code is received from the expert's PC due to the failure of the mobile terminal or the communication failure. In preparation for this, the maintenance staff may be able to input a predetermined fixed code for logout (hereinafter referred to as “master code”) separately from the release code. The conversion unit 1012 of the ATM 100 determines whether the input cancellation code is the cancellation code transmitted from the expert PC 4001 or the master code (S1314). When the input release code is a master code (S1314-Yes), the conversion unit 1012 stores the date information and user ID at which the master code is input in the storage unit 1011 (S1315). By storing the user ID, history information for specifying maintenance personnel who frequently use the master code can be obtained. As a result, it is possible to urge the maintenance staff to reliably execute the processing of imaging the two-dimensional code and transmitting the two-dimensional code to the expert PC necessary for receiving the release code. Further, by storing the date and time information, the possibility that the master code has to be input due to a communication failure can be verified by failure analysis. When receiving the cancellation code or master code input to the ATM 100, the logout process from the ATM 100 is completed.
In this way, it is possible to prevent maintenance personnel from forgetting to capture the two-dimensional code and forgetting to transmit the two-dimensional code. Further, when the ATM 100 accepts the master code input, the maintenance staff can finish the work by inputting the master code even if communication failure occurs.
Here, the maintenance person's portable terminal 500 transmits the two-dimensional code captured in step S1308 to the expert PC 4001. However, even if the two-dimensional code is displayed and transmitted to the expert PC 4001 at the time of imaging step S1304. good. Further, it is possible to omit the two-dimensional code display instruction in step S1303 and to always display the two-dimensional code at the time of step S1306. In step S1314, the conversion unit 1012 of the ATM 100 may determine whether the cancellation code is correct and logout from the ATM 100 only when it is correct.
Further, the flow of FIG. 10 and FIG. 11 may be executed together to display the two-dimensional code and input the release code only when the maintenance staff is logged in. In this case, the display of the two-dimensional code and the display of the release code can be controlled using a login with the maintenance personnel ID as a trigger.

  The present invention is not limited to the above-described embodiments, and includes various modifications. For example, the above-described embodiments have been described in detail for easy understanding of the present invention, and are not necessarily limited to those having all the configurations described. Further, a part of the configuration of one embodiment can be replaced with the configuration of another embodiment, and the configuration of another embodiment can be added to the configuration of one embodiment.

  For example, the printer 1004 included in the ATM 100 may be a printer connected to another information processing apparatus via a network. In this case, the control unit 1010 transmits the two-dimensional code converted by the conversion unit 1012 to the printer. The output may be from a printer other than the ATM 100 (for example, a printer used by a branch clerk). Further, the PINPAD 1005 and the biometric authentication device 1007 do not have to be included in the ATM 100 main body, and may be connected by a cable or the like. Furthermore, the function of each part of the portable terminal 500 may be included in the PC 4001 or the function of each part of the PC 4001 may be included in the portable terminal 500 to configure the transaction processing system 1 as one device. In this case, for example, when both an expert and a maintenance staff are employed, each job can be performed with one terminal.

1 Transaction Processing System 10 Bank Transaction System 20 Maintenance System 100 ATM
1001 Camera 1002 Function key 1003 Display unit 1004 Printer 1005 PINPAD
1006 Card reader 1007 Biometric authentication device 1008 Non-contact reader 1009 Line connection unit 1010 Control unit 1011 Storage unit 1012 Conversion unit 200 Account host 300 Support center 4001 PC
40011 Input unit 40012 Display unit 40013 Conversion unit 40014 Line connection unit 40015 Storage unit 40010 Control unit 500 Mobile terminal 5001 Camera 5002 Display unit 5003 Operation unit 5004 Non-contact communication unit 5005 Communication unit 5006 Storage unit

Claims (15)

A transaction processing system having a transaction apparatus and an information processing apparatus,
The information processing apparatus includes:
An input unit for receiving an instruction for a failure occurring in the transaction apparatus;
A conversion unit that encodes the instruction received by the input unit into a code;
A communication unit that transmits the code converted by the conversion unit to a terminal,
The transaction device
A device imaging unit for imaging a code displayed on the display unit of the terminal;
A device conversion unit that converts a code captured by the device imaging unit into a command corresponding to the instruction, and converts information of a processing result executed by the command into a code for causing the terminal to read;
A processing unit that executes the command and outputs information of the processing result; and
A device display unit for displaying the code obtained by converting the information of the processing result;
A transaction processing system comprising:   The transaction processing system according to claim 1, wherein the conversion unit converts the instruction into any one of a two-dimensional code, a one-dimensional code, and a number. In the information processing apparatus, the conversion unit converts the instruction into a one-dimensional code or a number,
The transaction apparatus includes an input unit that receives input of any one of the two-dimensional code, the one-dimensional code, and a number, and a storage unit that stores a table that associates the instruction with the input one-dimensional code or number. Have
The device conversion unit identifies the instruction based on the input one-dimensional code, any of numbers and the table, and the processing unit executes the identified instruction.
The transaction processing system according to claim 1, wherein: The information processing apparatus outputs, together with the instruction, information indicating a time limit for the transaction apparatus to output the processing result information when the apparatus conversion unit converts the instruction.
When the processing unit executes the instruction, the transaction device determines whether or not it is the time-limited time zone, and if it is the time-limited time zone, the transaction result information Output,
The transaction processing system according to any one of claims 1 to 3, wherein The information processing apparatus further includes a recording unit that records the instruction on a medium, and a reading unit that reads information on the processing result,
The transaction apparatus includes, in place of the apparatus imaging unit, a reader unit that reads a medium on which the instruction is recorded, the processing unit executes the instruction read by the reader unit, and stores information on the processing result. Process to record on media,
The transaction processing system according to claim 1 or 4, characterized by the above.   The transaction processing system according to claim 1, wherein the transaction device further includes a printing unit that prints the failure information. The transaction apparatus further includes a device non-contact communication unit that communicates with the terminal in a non-contact manner, and transmits the failure information to the portable terminal via the device non-contact communication unit.
The transaction processing system according to claim 3 or 4, characterized by the above. The conversion unit converts the output destination of the failure information and the instruction into a two-dimensional code,
The processing unit executes the command and outputs the processing result information to the output destination.
The transaction processing system according to claim 1, wherein The transaction apparatus includes an authentication unit that authenticates biometric information of maintenance personnel who operate the terminal,
The conversion unit converts the biological information of the maintenance staff stored in the information processing apparatus and the instruction into a two-dimensional code,
The authentication unit authenticates the maintenance staff based on the biological information of the maintenance staff included in the two-dimensional code and the biological information acquired by the authentication section,
The processing unit outputs information on the processing result when the maintenance staff is authenticated.
The transaction processing system according to any one of claims 1 to 8, wherein The transaction apparatus includes an input device that receives an input of a predetermined password,
The processing unit outputs the processing result information when it is determined that the password input to the input device is correct.
The transaction processing system according to claim 1 or 4, characterized by the above.   The transaction device stores the display information about the presence or absence of display on the device display unit of the code obtained by converting the information of the processing result and the user ID at the time of login of the operator in association with each other. The code obtained by converting the information of the processing result is displayed on the device display unit when it is determined that there is no display information based on the user ID at the time of logout. The transaction processing system described in Crab.   The transaction processing system according to claim 11, wherein the user ID is set corresponding to the type information of the operator. When the information processing apparatus receives a code obtained by converting the processing result information read by the terminal from the terminal, the information processing apparatus transmits a code used for logout from the transaction apparatus of the maintenance staff to the terminal,
13. The transaction apparatus performs the log-in process and the log-out process of the maintenance person, and performs the log-out process when receiving an input of a code used for the log-out in the log-out process. The transaction processing system according to any one of the above. A transaction processing method using a transaction apparatus, an information processing apparatus, and a terminal,
The information processing apparatus accepting an instruction for a failure that has occurred in the transaction apparatus;
The information processing device encoding the instruction into a code;
Transmitting the code to the terminal by the information processing apparatus; displaying the code received by the terminal on a display unit of the terminal;
The transaction apparatus imaging the code displayed on the display unit;
A first device conversion step in which the transaction device converts the captured code into a command corresponding to the instruction;
The transaction device outputting information of a processing result obtained by executing the command;
A second device conversion step of converting the information of the processing result into a code;
The transaction device displaying the code converted in the second device conversion step;
The terminal imaging the code displayed by the transaction apparatus;
The terminal transmitting the code captured by the terminal to the information processing apparatus;
The transaction processing method characterized by including.   The transaction processing method according to claim 14, wherein the information processing apparatus converts the instruction into any one of a two-dimensional code, a one-dimensional code, and a number.

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