CN107992779A - A kind of customer behavior measure of supervision, system and unmanned shop - Google Patents
A kind of customer behavior measure of supervision, system and unmanned shop Download PDFInfo
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- CN107992779A CN107992779A CN201711478085.4A CN201711478085A CN107992779A CN 107992779 A CN107992779 A CN 107992779A CN 201711478085 A CN201711478085 A CN 201711478085A CN 107992779 A CN107992779 A CN 107992779A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
- G06K7/00—Methods or arrangements for sensing record carriers, e.g. for reading patterns
- G06K7/10—Methods or arrangements for sensing record carriers, e.g. for reading patterns by electromagnetic radiation, e.g. optical sensing; by corpuscular radiation
- G06K7/10009—Methods or arrangements for sensing record carriers, e.g. for reading patterns by electromagnetic radiation, e.g. optical sensing; by corpuscular radiation sensing by radiation using wavelengths larger than 0.1 mm, e.g. radio-waves or microwaves
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
- G06Q20/32—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices
- G06Q20/327—Short range or proximity payments by means of M-devices
- G06Q20/3274—Short range or proximity payments by means of M-devices using a pictured code, e.g. barcode or QR-code, being displayed on the M-device
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
- G06V20/00—Scenes; Scene-specific elements
- G06V20/50—Context or environment of the image
- G06V20/52—Surveillance or monitoring of activities, e.g. for recognising suspicious objects
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
- G06V40/00—Recognition of biometric, human-related or animal-related patterns in image or video data
- G06V40/20—Movements or behaviour, e.g. gesture recognition
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
- G07C9/30—Individual registration on entry or exit not involving the use of a pass
- G07C9/32—Individual registration on entry or exit not involving the use of a pass in combination with an identity check
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
- G07G1/00—Cash registers
- G07G1/0036—Checkout procedures
- G07G1/0045—Checkout procedures with a code reader for reading of an identifying code of the article to be registered, e.g. barcode reader or radio-frequency identity [RFID] reader
- G07G1/009—Checkout procedures with a code reader for reading of an identifying code of the article to be registered, e.g. barcode reader or radio-frequency identity [RFID] reader the reader being an RFID reader
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Abstract
The present embodiments relate to unmanned shop technical field, discloses a kind of customer behavior measure of supervision, system and unmanned shop, wherein the customer behavior measure of supervision, including：Receive into shop signal, according to it is described enter shop signal, confirm Customer Information；Tracking signal is received, according to the tracking signal, determines customer behavior；According to the customer behavior, control the switch of induction door and/or produce alarm signal.By the above-mentioned means, the embodiment of the present invention, which can solve the unmanned shop of the prior art, can not effectively supervise the technical problem of customer behavior.
Description
Technical field
The present invention relates to unmanned shop technical field, more particularly to a kind of customer behavior measure of supervision, system and nobody
Shop.
Background technology
Unmanned shop, refers to the shop sold and managed in shop without shop-assistant, unmanned shop is due to using
The high science and technology such as Radio Frequency Identification Technology, face recognition technology, mobile payment technology, it is ensured that commodity is normal in shop
Sale.Unmanned shop has obtained the favor of customer with its convenience, unmanned guard property, agility, current unmanned shop just with compared with
Fast speed spreads all over the country each big city, and will have the increasing trend of scale.The area in unmanned shop also has gradual increasing
Big trend, it would be possible to the impact in competition is caused to conventional store.
In the prior art, whether behavior of the unmanned shop to customer often pertains only to correctly pay the bill, and remaining behavior does not have
There is good supervision mechanism, result in the loophole that some customers utilize unmanned shop, carry out some illegal operations, meanwhile, by
In lacking the collection to customer behavior, the upgrading in later stage unmanned shop can not be improved.
Inventor has found that correlation technique has at least the following problems during the embodiment of the present invention is realized：Existing skill
The unmanned shop of art can not effectively supervise customer behavior.
The content of the invention
The embodiment of the present invention aims to provide a kind of customer behavior measure of supervision, system and unmanned shop, which solves existing
The technical problem of the unmanned store customer behavior supervision deficiency of technology.
In order to solve the above technical problems, the embodiment of the present invention provides following technical scheme：
In a first aspect, the embodiment of the present invention provides a kind of customer behavior measure of supervision, applied to unmanned shop, the method
Including：
Receive into shop signal, according to it is described enter shop signal, confirm Customer Information；
Tracking signal is received, according to the tracking signal, determines customer behavior；
According to the customer behavior, control the switch of induction door and/or produce alarm signal.
In certain embodiments, the Customer Information includes：Customer's essential information and face information, described receive are believed into shop
Number, according to it is described enter shop signal, confirm Customer Information, including：
Enter shop Quick Response Code by receive that customer scans, by it is described enter shop Quick Response Code obtain and preserve customer and believe substantially
Breath；
The face characteristic of customer is scanned by recognition of face device, obtains and preserves the face information of customer.
In certain embodiments, the tracking signal includes:Position signal and speed signal, the described method includes：
Position signal and speed signal are received, according to the position signal and speed signal, determines the saunter behavior of customer.
In certain embodiments, the tracking signal includes:Payment signal, the described method includes：
Payment signal is received, according to the payment signal, determines payment behavior.
In certain embodiments, the reception payment signal, according to the payment signal, determines that payment behavior includes：
By scanner scanning merchandise news of paying the bill, the payment scanner generation payment Quick Response Code is controlled, receives user
The payment signal of the payment Quick Response Code generation is scanned, according to the payment signal, determines payment behavior.
In certain embodiments, the tracking signal includes:Return of goods signal, the method further include：
Return of goods signal is received, according to the return of goods signal, determines return of goods behavior.
In certain embodiments, the reception return of goods signal, according to the return of goods signal, determines that return of goods behavior includes：
The commodity correctly paid the bill by return of goods scanner scanning, confirm Customer Information and reimbursement mode, determine row of returning goods
For.
In certain embodiments, the tracking signal further includes：Label signal is torn, the method further includes：
Receive customer tears label signal, tears label signal according to described, determines the tag behavior of tearing of customer, and controls report
Alarm device is alarmed.
In certain embodiments, the tracking signal includes：Departure signal, the method further include：
Departure signal is received, confirms whether customer correctly pays the bill, the departure signal includes：Arrearage signal and received payment
Signal,
If the departure signal is arrearage signal, control induction door is closed, and controls warning device to alarm；
If the departure signal is received payment signal, control induction door is opened.
Second aspect, the embodiment of the present invention provide a kind of customer behavior monitor system, applied to unmanned shop, the system
Including：Microprocessor, payment scanner, return of goods scanner and induction door,
The microprocessor is connected with payment scanner, return of goods scanner and the induction door respectively；
The payment scanner is used for Sending Payments signal, and the microprocessor receives and processes the payment signal；
The return of goods scanner is used to send return of goods signal, and the microprocessor receives and processes the return of goods signal；
Induction door, the induction door are provided with into shop Quick Response Code, recognition of face device, RF Reader and warning device, institute
State and be used to be supplied to customer to be scanned into shop Quick Response Code and gather customer's essential information, and transmit into shop signal to microprocessor
Device；The recognition of face device is used to identify face characteristic, and sender's face signal is used for microprocessor, the RF Reader
The commodity that identification customer carries when leaving, and departure signal is sent to the microprocessor, the microprocessor is received and located
Manage the departure signal.
In certain embodiments, the recognition of face device includes a camera, and the camera connects the microprocessor,
The recognition of face device is used to identify face characteristic and sender's face identification signal, and the microprocessor receives and processes the people
Face identification signal.
In certain embodiments, the system also includes：
Position sensor, the position sensor connect the microprocessor, and the position sensor is used to send position
Signal, the microprocessor receive and process the position signal；
Velocity sensor, the velocity sensor connect the microprocessor, and the velocity sensor is used for transmission speed
Signal, the microprocessor receive and process the speed signal.
In certain embodiments, the system also includes：
Database, the database connects the microprocessor, for storing customer's essential information and customer's face information.
In certain embodiments, the warning device includes：Buzzer and buzzer drive circuit, the microprocessor touch
Send out buzzer drive circuit described, the buzzer drive circuit produces drive signal, and the drive signal drives the buzzing
Device pipes.
In certain embodiments, the buzzer drive circuit includes：First resistor, the first triode, buzzer, it is described
Microprocessor connects one end of the first resistor, and the other end of the first resistor and the base stage of first triode connect
Connect, the emitter ground connection of first triode, the collector of first triode is connected with one end of the buzzer, institute
The other end for stating buzzer is connected with one end of the first capacitance, and one end of first capacitance is connected with AC power.
The third aspect, the embodiment of the present invention provide a kind of unmanned shop, including above-mentioned customer behavior monitor system.
The beneficial effect of the embodiment of the present invention is：In the case of being different from the prior art, provided in an embodiment of the present invention one
Kind of customer behavior measure of supervision, applied to unmanned shop, the described method includes：Receive into shop signal, according to it is described enter shop signal,
Confirm Customer Information；Tracking signal is received, according to the tracking signal, determines customer behavior；According to the customer behavior, control
The switch and/or generation alarm signal of induction door.By the above-mentioned means, the embodiment of the present invention can solve the unmanned business of the prior art
Shop can not effectively supervise the technical problem of customer behavior.
Brief description of the drawings
One or more embodiments are illustrative by the picture in corresponding attached drawing, these exemplary theorys
The bright restriction not formed to embodiment, the element for having same reference numbers label in attached drawing are expressed as similar element, remove
Non- have a special statement, and composition does not limit the figure in attached drawing.
Fig. 1 is a kind of flow diagram of customer behavior measure of supervision provided in an embodiment of the present invention；
Fig. 2 is a kind of schematic diagram of customer behavior monitor system provided in an embodiment of the present invention；
Fig. 3 is a kind of schematic diagram of induction door provided in an embodiment of the present invention；
Fig. 4 is a kind of structure diagram of buzzer drive circuit provided in an embodiment of the present invention.
Refering to Fig. 1 to Fig. 4,100 be customer behavior monitor system, and 10 be induction door, and 11 be face identifier, and 12 be gate inhibition
Warning device, 13 be display screen；14 be RF Reader, and 15 be into shop Quick Response Code, and 20 be payment scanner, and 30 be scanning of returning goods
Instrument, 40 be position sensor, and 50 be velocity sensor, and 60 be database, and 70 be microprocessor, and 80 be camera, and 90 be alarm
Device.
Embodiment
To make the purpose, technical scheme and advantage of the embodiment of the present invention clearer, below in conjunction with the embodiment of the present invention
In attached drawing, the technical solution in the embodiment of the present invention is clearly and completely described, it is clear that described embodiment is
Part of the embodiment of the present invention, instead of all the embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art
All other embodiments obtained without making creative work, belong to the scope of protection of the invention.
In addition, as long as technical characteristic involved in each embodiment of invention described below is each other not
Forming conflict can be mutually combined.
Embodiment 1
Referring to Fig. 1, Fig. 1 is a kind of flow diagram of customer behavior measure of supervision provided in an embodiment of the present invention.Such as
Shown in Fig. 1, the method is applied to unmanned shop, such as, unmanned supermarket, unmanned convenience store, and etc..Wherein, the side
Method includes：
Step S10：Receive into shop signal, according to it is described enter shop signal, confirm Customer Information；
Wherein, it is provided with the induction door in the unmanned shop into shop Quick Response Code, the Quick Response Code is used to gather customer's
Essential information, such as：Name, gender, the age, address, phone and etc..It is described to receive into shop signal, including：Pass through customer
Enter shop Quick Response Code described in scanning, obtain the essential information of customer, and induction door is provided with camera, when entering described in scanning input
During the Quick Response Code of shop, the camera will synchronously obtain the face information of customer, by the essential information and face information of the customer
Match, and be stored in background data base, convenient monitoring customer behavior simultaneously takes effective follow-up means to solve relevant issues.
Step S20：Tracking signal is received, according to the tracking signal, determines customer behavior；
Wherein, after customer is scanned into shop Quick Response Code, and it is arranged at the face that the camera in induction door obtains customer
After information, induction door will automatically turn on, and customer enters unmanned shop at this time, while induction door is automatically closed, and is arranged at nothing at this time
Multiple cameras in people shop will track customer, and send tracking signal to background server, and the tracking signal includes：Pay
Money signal, return of goods signal, position signal, speed signal and tear label signal, background server will according to the tracking signal,
Determine the concrete behavior of customer, such as：Saunter behavior, tear tag behavior, and etc..
Specifically, position signal and speed signal, root can be received by obtaining the positional information and velocity information of customer
According to the position signal and speed signal, the saunter behavior of customer is determined, such as：By the commodity area for being arranged on unmanned shop
Camera collects the positional information of customer, while collects the velocity information of customer, if customer is located at commodity area and customer
Translational speed it is slower, and translational speed does not continue, and has the trend stopped when walking, and the time of continuous moving is no more than setting
Threshold time, then judge that the customer is in saunter behavior.
Alternatively, can by determining that customer whether by scanner scanning merchandise news of paying the bill, generates payment signal, according to
The payment signal, determines the payment behavior of customer.
Alternatively, can by determine customer whether the commodity correctly paid the bill by return of goods scanner scanning, determine customer
Return of goods behavior.
Step S30：According to the customer behavior, control the switch of induction door and/or produce alarm signal.
Wherein, the behavior of the customer includes：Reasonable act and illegal act, the reasonable act include：Saunter behavior,
Payment behavior and return of goods behavior；The illegal act includes：Tag behavior and stealing are torn, by the row for supervising customer
For whether the behavior for determining customer is illegal act, and the illegal act to customer exercises supervision and records, convenient subsequently to investigate method
Restrain responsibility.
Wherein, according to the behavior of the customer, corresponding counter-measure can be taken, the illegal act to customer takes
Form, keep the normal operation in unmanned shop, specifically, the switch of induction door can be controlled and/or produce alarm signal.
Specifically, if the behavior of the customer belongs to illegal act, the illegal act is recorded by camera, and control
Make the induction door and enter closed mode, and produce alarm signal, remind customer to pay attention to behavioural norm.If the customer behavior category
In reasonable act, if customer completes correct shopping process or return process at this time, when customer close to induction door and prepare from
When opening induction door, control induction door automatically opens up, and after user leaves induction door, control induction door is automatically closed.
In embodiments of the present invention, a kind of customer behavior measure of supervision is disclosed, wherein the customer behavior supervision side
Method, including：Receive into shop signal, according to it is described enter shop signal, confirm Customer Information；Tracking signal is received, according to the tracking
Signal, determines customer behavior；According to the customer behavior, control the switch of induction door and/or produce alarm signal.By above-mentioned
Mode, the embodiment of the present invention, which can solve the unmanned shop of the prior art, can not effectively supervise the technical problem of customer behavior.
Embodiment 2
Customer enters before unmanned shop, it is necessary to scan the two-dimensional code, and specifically, can be scanned by handset Wechat in induction door
Enter shop Quick Response Code, wechat will send confirmation message and confirm whether customer needs to log in unmanned shop and agree to the nothing at this time
People shop obtains the essential information of user, and will carry out short-message verification, and induction door can just be opened, at the same camera will automatically into
Row recognition of face, database is saved into by customer's essential information and face information.
Alternatively, customer can enter unmanned shop before, be registered in advance in cell phone application individual essential information and
Face information, cell phone application will preserve the essential information and face information of the customer, and send to the back-end data in unmanned shop
Storehouse, when customer is close to the recognition of face region of the induction door in unmanned shop, camera in induction door is by automatic identification face
Information, if recognizing the face that the face information is the customer correctly registered, control induction door automatically opens up, and saves and uses
Family is scanned into the time of shop Quick Response Code, saves into the shop time, and can improve the usage experience of user.
Wherein, when customer enters unmanned shop, the unmanned shop will pass through tracking to the customer into line trace
Signal determines customer behavior, wherein, the tracking signal includes：Position signal and speed signal, by receiving position signal
And speed signal, according to the position signal and speed signal, it may be determined that the saunter behavior of customer.Specifically, unmanned shop
It is interior to set without dead angle monitoring camera, sensed by the behavior of camera head monitor customer, and by position sensor and speed bed
Device determines the current location of customer and current translational speed, and the current location of the customer and current translational speed meet
Default saunter behavior condition, it is determined that the customer is in saunter behavior.Such as：Default commodity region and threshold speed,
If customer is located at commodity region and the current translational speed of customer is no more than the threshold speed, it is determined that the customer is in
Saunter behavior, specifically, it is a metre per second (m/s) that can set threshold speed, if the customer is located at commodity region, and the Gu
The average translational speed of visitor is no more than a metre per second (m/s), then confirms that customer is in saunter behavior.
Wherein, the tracking signal further includes：Payment signal, by receiving the payment signal, believes according to the payment
Number, determine payment behavior, specifically, each commodity post one piece of RFID electronic label and identified for price, if customer is by business
Product are positioned over the intelligent-induction area of self-service cashier, by scanner scanning commodity of paying the bill, after entire service is scanned, pay
Display screen on money scanner will list shopping list and display of commodity total price, while automatically generate payment Quick Response Code, and customer is true
Recognize it is errorless after, pay the bill scanning the two-dimensional code, wherein it is possible to by Alipay, wechat two ways barcode scanning pay the bill, scan through
Cheng Hou, system will confirm that the payment behavior of customer, and payment information is saved in background data base, facilitate unmanned shop automatic
Open induction door.
Wherein, the tracking signal further includes：Return of goods signal, according to the return of goods signal, determines return of goods behavior.It is if described
Customer has correctly been paid the bill by scanner scanning commodity of paying the bill, if customer has found the commodity there are wrong payment at this time, at this time
Customer can complete return process by the self-service return of goods.Specifically, customer has correctly been paid the bill by return of goods scanner scanning
Commodity, and the commodity are positioned in the return of goods groove of return of goods scanner, the business that the return of goods scanner will be scanned in return of goods groove
Product, it is the commodity correctly paid the bill to confirm the commodity, and the display screen display of the return of goods scanner commodity price with
And the user information of the commodity is bought, while reimbursement Quick Response Code is generated, the customer selects reimbursement by scanning reimbursement Quick Response Code
Mode, the reimbursement mode include：Bank card reimbursement, the reimbursement of wechat change, Alipay reimbursement, and etc., moved back by receiving
Goods signal, by definite return of goods behavior.
Wherein, the tracking signal further includes：Label signal is torn, label signal is torn by receive customer, according to described
Label signal is torn, determines the tag behavior of tearing of customer, specifically, multiple cameras, Centralized Monitoring are set in the unmanned shop
The situation in commodity area, is realized to commodity area without dead angle monitoring camera, meanwhile, each commodity are both provided with RFID electronic label,
The RFID electronic label corresponds to unique commodity, identifies that the RFID electronic label is by camera combination RF Reader
It is no correctly to fit on the corresponding commodity of the RFID electronic label, for tear RFID electronic label behavior all can automatic decision simultaneously
Prompt remote back-office personnel intervention, prevent customer carry out it is illegal tear tag behavior, destroy normal merchandise sales.
Wherein, the tracking signal further includes：Departure signal, the method further include：Departure signal is received, confirms customer
Whether correctly pay the bill, the departure signal includes：Arrearage signal and received payment signal, if the departure signal is believed for arrearage
Number, control induction door is closed, and controls warning device to alarm；If the departure signal is received payment signal, Perceived control should
Door is opened.Specifically, when the customer will leave the unmanned shop, if the customer enters the sensing of the induction door
Region, the RF Reader in the induction door will be identified with the presence or absence of the commodity do not paid the bill correctly in the region, if in the presence of
The commodity do not paid the bill correctly, control the warning device to alarm, and remind customer, specifically, can carry out voice prompt：Commodity are not
Pay or shelf please be put back to；Meanwhile control the induction door to be closed, until being not present not just in the induction region
The commodity really paid the bill.Quickly left in order to facilitate customer, prevent the discrepancy of customer impact remaining customer, can be in induction zone
Domain sets commodity detection zone, and commodity detection zone sets single passage, RF Reader set in the single passage, for identifying
Whether commodity correctly pay the bill, and when multiple customers, which wait, leaves unmanned shop, customer can be arranged in the single passage
Team waits, and RF Reader detects the commodity of each customer, makes things convenient for customers and leave unmanned shop in order one by one.If detect customer
Commodity in when including outstanding commodity, and when customer leaves unmanned shop by force, background work personnel will be according to unmanned business
Video recording in shop combines the illegal act that face information records the customer, subsequently investigates and affix legal liability, alternatively, can be by the customer
Blacklist is added, the customer is cannot be introduced into unmanned shop.
Wherein, each commodity post one piece of RFID electronic label and are used to identify whether customer correctly pays the bill, the RFID
Electronic tag can record whether customer pays the bill the commodity, if customer's successful payment, the letter of RFID electronic label
Cease for received payment, when customer leaves unmanned shop, the RF Reader in the induction door in unmanned shop will not recognize institute
The information of RFID electronic label is stated, and arrearage signal to microprocessor, the microprocessor will not be sent will not to control
Warning device sends the commodity alarm, and the induction door will be controlled to open, and customer can successfully leave described at this time
Unmanned shop.If the commodity are not paid the bill correctly, the information in RFID electronic label is arrearage at this time, when customer leaves nobody
During shop, the induction door on unmanned shop will identify the arrearage information of the commodity, and send arrearage signal to described micro-
Processor, the microprocessor will control the induction door to be closed, and control the warning device to alarm.
In embodiments of the present invention, by receiving customer behavior signal, customer behavior is confirmed, and by supervising the customer
Behavior, the illegal act of customer is recorded, and controls warning device to alarm.By the above-mentioned means, the present invention is implemented
Example, which can solve the unmanned shop of the prior art, can not effectively supervise the technical problem of customer behavior.
Embodiment 3
Referring to Fig. 2, Fig. 2 is a kind of schematic diagram of customer behavior monitor system provided in an embodiment of the present invention, such as Fig. 2 institutes
Show, the customer behavior monitor system 100, including：Induction door 10, scanner 20 of paying the bill, return of goods scanner 30, position sensor
40, velocity sensor 50, database 60, microprocessor 70, camera 80, warning device 90.Wherein, the induction door 10, pay
Money scanner 20, return of goods scanner 30, position sensor 40, velocity sensor 50, database 60, camera 80 and alarm dress
90 are put to be connected with the microprocessor 70 respectively.
The payment scanner 20 is used for Sending Payments signal, and the microprocessor 70 receives and processes the payment letter
Number；The return of goods scanner 30 is used to send return of goods signal, and the microprocessor 70 receives and processes the return of goods signal；It is described
Position sensor 40 connects the microprocessor 70, and the position sensor 40 is used to send position signal, the microprocessor
Receive and process the position signal；The velocity sensor 50 connects the microprocessor 70, and the velocity sensor 50 is used
In transmission speed signal, the microprocessor 70 receives and processes the speed signal.The database 60 connects micro- place
Device 70 is managed, for storing customer's essential information and customer's face information.
Wherein, the payment scanner 20 is arranged in the unmanned shop, the return of goods scanner 30 and the payment
Scanner 20 is oppositely arranged, and is respectively arranged at the commodity clearing area in the unmanned shop, and the payment scanner 20 is moved back with described
Goods scanner 30 is respectively arranged at the both sides in the commodity clearing area in unmanned shop.
Referring to Fig. 3, Fig. 3 is a kind of schematic diagram of induction door provided in an embodiment of the present invention, wherein, the induction door
10, including：Recognition of face device 11, door control alarming device 12, display screen 13, RF Reader 14, enters shop Quick Response Code 15.
Wherein, the door control alarming device 12 includes buzzer BZ and buzzer drive circuit, and the microprocessor 70 touches
Send out buzzer drive circuit described, the buzzer drive circuit produces drive signal, and the drive signal drives the buzzing
Device BZ pipes.
Referring again to Fig. 4, Fig. 4 is a kind of schematic diagram of buzzer drive circuit provided in an embodiment of the present invention,
Wherein, the buzzer drive circuit includes：First resistor R1, the first triode VT1, buzzer BZ1, it is described micro-
Processor 70 connects one end of the first resistor R1, and the other end of the first resistor R1 is with the first triode VT1's
Base stage connects, the emitter ground connection of the first triode VT1, collector and the buzzer of the first triode VT1
One end connection of BZ, the other end of the buzzer BZ are connected with one end of the first capacitance C1, one end of the first capacitance C1
It is connected with AC power.
In embodiments of the present invention, by disclosing a kind of customer behavior monitor system, the customer behavior monitor system bag
Include：Microprocessor, payment scanner, return of goods scanner, position sensor, velocity sensor and induction door, pass through microprocessor
Device receives and processes customer behavior signal, confirms customer behavior by customer behavior signal, is taken according to customer behavior different
Processing mode.By the above-mentioned means, the embodiment of the present invention, which can solve the unmanned shop of the prior art, can not effectively supervise customer's row
For technical problem.
Device or apparatus embodiments described above be only schematical, illustrates wherein described as separating component
Unit module may or may not be physically separate, can be as the component that modular unit is shown or also may be used
Not to be physical location, you can with positioned at a place, or can also be distributed on multiple mixed-media network modules mixed-media units.Can basis
It is actual to need to select some or all of module therein to realize the purpose of this embodiment scheme.
Through the above description of the embodiments, those skilled in the art can be understood that each embodiment can
Realized by the mode of software plus general hardware platform, naturally it is also possible to pass through hardware.Based on such understanding, above-mentioned technology
The part that scheme substantially in other words contributes correlation technique can be embodied in the form of software product, the computer
Software product can store in a computer-readable storage medium, such as ROM/RAM, magnetic disc, CD, including some instructions are with directly
To computer equipment (can be personal computer, server, either network equipment etc.) perform each embodiment or
Method described in some parts of embodiment.
Finally it should be noted that：The above embodiments are merely illustrative of the technical solutions of the present invention, rather than its limitations；At this
Under the thinking of invention, it can also be combined between the technical characteristic in above example or different embodiment, step can be with
Realized with random order, and there are many other changes of different aspect present invention as described above, for simplicity, they do not have
Have and provided in details；Although the present invention is described in detail with reference to the foregoing embodiments, the ordinary skill people of this area
Member should be understood：It can still modify the technical solution described in foregoing embodiments, or to which part skill
Art feature carries out equivalent substitution；And these modifications or replacement, the essence of appropriate technical solution is departed from each reality of the application
Apply the scope of a technical solution.
Claims (16)
- A kind of 1. customer behavior measure of supervision, applied to unmanned shop, it is characterised in that the described method includes：Receive into shop signal, according to it is described enter shop signal, confirm Customer Information；Tracking signal is received, according to the tracking signal, determines customer behavior；According to the customer behavior, control the switch of induction door and/or produce alarm signal.
- 2. according to the method described in claim 1, it is characterized in that, the Customer Information includes：Customer's essential information and face Information, it is described to receive into shop signal, according to it is described enter shop signal, confirm Customer Information, including：Enter shop Quick Response Code by receive that customer scans, by it is described enter shop Quick Response Code obtain and preserve customer's essential information；The face characteristic of customer is scanned by recognition of face device, obtains and preserves the face information of customer.
- 3. according to the method described in claim 1, it is characterized in that, the tracking signal includes:Position signal and speed signal, The described method includes：Position signal and speed signal are received, according to the position signal and speed signal, determines the saunter behavior of customer.
- 4. according to the method described in claim 1, it is characterized in that, the tracking signal includes:Payment signal, the method bag Include：Payment signal is received, according to the payment signal, determines payment behavior.
- 5. according to the method described in claim 4, it is characterized in that, the reception payment signal, according to the payment signal, really Surely payment behavior includes：By scanner scanning merchandise news of paying the bill, the payment scanner generation payment Quick Response Code is controlled, receives scanning input The payment signal of the payment Quick Response Code generation, according to the payment signal, determines payment behavior.
- 6. according to the method described in claim 1, it is characterized in that, the tracking signal includes:Return of goods signal, the method is also Including：Return of goods signal is received, according to the return of goods signal, determines return of goods behavior.
- 7. according to the method described in claim 6, it is characterized in that, the reception return of goods signal, according to the return of goods signal, really Determining return of goods behavior includes：The commodity correctly paid the bill by return of goods scanner scanning, confirm Customer Information and reimbursement mode, determine return of goods behavior.
- 8. according to the method described in claim 1, it is characterized in that, the tracking signal further includes：Tear label signal, the side Method further includes：Receive customer tears label signal, tears label signal according to described, determines the tag behavior of tearing of customer, and controls alarm to fill Put alarm.
- 9. according to the method described in claim 1, it is characterized in that, the tracking signal includes：Departure signal, the method is also Including：Departure signal is received, confirms whether customer correctly pays the bill, the departure signal includes：Arrearage signal and received payment letter Number,If the departure signal is arrearage signal, control induction door is closed, and controls warning device to alarm；If the departure signal is received payment signal, control induction door is opened.
- A kind of 10. customer behavior monitor system, applied to unmanned shop, it is characterised in that the system comprises：Microprocessor, Payment scanner, return of goods scanner and induction door,The microprocessor is connected with payment scanner, return of goods scanner and the induction door respectively；The payment scanner is used for Sending Payments signal, and the microprocessor receives and processes the payment signal；The return of goods scanner is used to send return of goods signal, and the microprocessor receives and processes the return of goods signal；Induction door, the induction door are provided with into shop Quick Response Code, recognition of face device, RF Reader and warning device, it is described enter Shop Quick Response Code is used to be supplied to customer to be scanned and gather customer's essential information, and transmits into shop signal to microprocessor；Institute State recognition of face device to be used to identify face characteristic, and sender's face signal, to microprocessor, the RF Reader is used to identify The commodity carried when customer leaves, and departure signal is sent to the microprocessor, the microprocessor receives and processes institute Departure signal is stated, the induction door further includes display screen, and the display screen is used to show the number in unmanned shop.
- 11. customer behavior monitor system according to claim 10, it is characterised in that the recognition of face device is taken the photograph including one As head, the camera connects the microprocessor, and the recognition of face device is used to identify face characteristic and the identification of sender's face Signal, the microprocessor receive and process the recognition of face signal.
- 12. customer behavior monitor system according to claim 10, it is characterised in that the system also includes：Position sensor, the position sensor connect the microprocessor, and the position sensor is used to send position signal, The microprocessor receives and processes the position signal；Velocity sensor, the velocity sensor connect the microprocessor, and the velocity sensor is used for transmission speed signal, The microprocessor receives and processes the speed signal.
- 13. customer behavior monitor system according to claim 10, it is characterised in that the system also includes：Database, the database connects the microprocessor, for storing customer's essential information and customer's face information.
- 14. customer behavior monitor system according to claim 10, it is characterised in that the warning device includes：Buzzing Device and buzzer drive circuit, the microprocessor trigger the buzzer drive circuit, and the buzzer drive circuit produces Drive signal, the drive signal drive the buzzer call.
- 15. customer behavior monitor system according to claim 14, it is characterised in that the buzzer drive circuit bag Include：First resistor, the first triode, buzzer, the microprocessor connect one end of the first resistor, the first resistor The other end be connected with the base stage of first triode, the emitter of first triode ground connection, first triode Collector be connected with one end of the buzzer, the other end of the buzzer is connected with one end of the first capacitance, described One end of one capacitance is connected with AC power.
- A kind of 16. unmanned shop, it is characterised in that including：Supervised such as claim 11-15 any one of them customer behavior and be System.
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| CN201711478085.4A CN107992779A (en) | 2017-12-29 | 2017-12-29 | A kind of customer behavior measure of supervision, system and unmanned shop |
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| CN108961545A (en) * | 2018-06-14 | 2018-12-07 | 深圳市丰宜科技有限公司 | Shelf monitor system and shelf monitor method |
| CN109241877A (en) * | 2018-08-20 | 2019-01-18 | 北京旷视科技有限公司 | A kind of track identification system, method, apparatus and its computer storage medium |
| CN109285246A (en) * | 2018-08-03 | 2019-01-29 | 深圳神目信息技术有限公司 | The management-control method and managing and control system of unattended supermarket |
| CN109326026A (en) * | 2018-09-12 | 2019-02-12 | 河北戴斯特尼科技有限公司 | Unmanned supermarket's access control system |
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| CN109285246A (en) * | 2018-08-03 | 2019-01-29 | 深圳神目信息技术有限公司 | The management-control method and managing and control system of unattended supermarket |
| CN109241877A (en) * | 2018-08-20 | 2019-01-18 | 北京旷视科技有限公司 | A kind of track identification system, method, apparatus and its computer storage medium |
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| CN109615733A (en) * | 2018-11-15 | 2019-04-12 | 金菁 | A kind of agriculture and animal husbandry field theft preventing method, device and storage medium based on recognition of face |
| CN109949485A (en) * | 2019-01-30 | 2019-06-28 | 安徽智佳信息科技有限公司 | Open unmanned automatic selling device and its good selling method |
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| CN110427858A (en) * | 2019-07-26 | 2019-11-08 | 广州利科科技有限公司 | A kind of personage's Activity recognition track approach of combination image |
| CN112581669A (en) * | 2019-09-30 | 2021-03-30 | 东芝泰格有限公司 | Tracking system and tracking method |
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| CN113256857A (en) * | 2020-01-28 | 2021-08-13 | 索尼网络通信欧洲公司 | Entry license control |
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| US11741757B2 (en) | 2020-01-28 | 2023-08-29 | Sony Group Corporation | Entrance permit control |
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