BACKGROUND Modern health care focuses on shared decision making (SDM) because of its positive eff... more BACKGROUND Modern health care focuses on shared decision making (SDM) because of its positive effects on patient satisfaction, therapy compliance, and outcomes. Patients’ knowledge about their illness and available treatment options, gained through medical education, is one of the key drivers for SDM. Current patient education relies heavily on medical consultation and is known to be ineffective. OBJECTIVE This study aimed to determine whether providing patients with information in a subdivided, categorized, and interactive manner via an educational app for smartphone or tablet might increase the knowledge of their illness. METHODS A surgeon-blinded randomized controlled trial was conducted with 213 patients who were referred to 1 of the 6 Dutch hospitals by their general practitioner owing to knee complaints that were indicative of knee osteoarthritis. An interactive app that, in addition to standard care, actively sends informative and pertinent content to patients about their ill...
DOI to the publisher's website. • The final author version and the galley proof are versions of t... more DOI to the publisher's website. • The final author version and the galley proof are versions of the publication after peer review. • The final published version features the final layout of the paper including the volume, issue and page numbers. Link to publication General rights Copyright and moral rights for the publications made accessible in the public portal are retained by the authors and/or other copyright owners and it is a condition of accessing publications that users recognise and abide by the legal requirements associated with these rights. • Users may download and print one copy of any publication from the public portal for the purpose of private study or research. • You may not further distribute the material or use it for any profit-making activity or commercial gain • You may freely distribute the URL identifying the publication in the public portal. If the publication is distributed under the terms of Article 25fa of the Dutch Copyright Act, indicated by the "Taverne" license above, please follow below link for the End User Agreement:
ERP implementation projects are complex and expensive projects. Generally, the complexity is mana... more ERP implementation projects are complex and expensive projects. Generally, the complexity is managed by splitting the project into phases. However, splitting the project into phases seems not to enhance the understanding of the underlying processes sufficiently. Therefore, this research aims at enhancing the understanding of these underlying processes through an expert-based taxonomy of implementation activities, independent of time and phasing. This taxonomy has been developed by retrieval of 205 ERP implementation activities from literature, a grouping of these activities by 11 ERP implementation experts, and a comparison with a previous similar study. The method used for grouping was Delphi card sorting that was supported by Websort (https://www.optimalworkshop.com/optimalsort) as a web-based card sorting tool. The proposed taxonomy provides a structured list of 205 identified activities and can serve as a base for further research into ERP implementation projects and can support the planning and resource allocation of ERP projects.
DOI to the publisher's website. • The final author version and the galley proof are versions of t... more DOI to the publisher's website. • The final author version and the galley proof are versions of the publication after peer review. • The final published version features the final layout of the paper including the volume, issue and page numbers. Link to publication General rights Copyright and moral rights for the publications made accessible in the public portal are retained by the authors and/or other copyright owners and it is a condition of accessing publications that users recognise and abide by the legal requirements associated with these rights. • Users may download and print one copy of any publication from the public portal for the purpose of private study or research. • You may not further distribute the material or use it for any profit-making activity or commercial gain • You may freely distribute the URL identifying the publication in the public portal. If the publication is distributed under the terms of Article 25fa of the Dutch Copyright Act, indicated by the "Taverne" license above, please follow below link for the End User Agreement:
This paper presents results of a case study in a software engineering department of a large indus... more This paper presents results of a case study in a software engineering department of a large industrial company. This software engineering department struggles with the monitoring and control of the performance of software projects. The current measurement processes doesn't provide adequate and sufficient information to both project and organisational management. Based on an analysis of the current measurement processes four guidelines for measurement process improvement have been proposed. Following these guidelines a three-level feedback loop has been developed and been implemented. This multi-level feedback loop distinguishes measurement, analysis and improvement on respectively the project, the multi-project and the organisational level. In the context of this feedback loop new 'process oriented' metrics have been identified in collaboration with project and organisational management. Preliminary results show that these 'process oriented' metrics, i.e. regarding different types of effort deviations, provide useful insights in the performance of software projects for managers on the different levels of the implemented feedback loops.
2009 Fourth IEEE International Conference on Global Software Engineering, 2009
Multi-model software process improvement. 2. Brief description of the research proposal This rese... more Multi-model software process improvement. 2. Brief description of the research proposal This research defines a method for process based unification of multiple process-oriented software quality approaches.
Third Latin American Web Congress (LA-WEB'2005), 2005
David Budgen, University of Durham, UK François Coallier, ETS, Canada Elliot Chikofsky, EM&am... more David Budgen, University of Durham, UK François Coallier, ETS, Canada Elliot Chikofsky, EM&I, USA Nicolas Gold, King's College, London, UK Gene Hoffnagle, IBM, Centers for Advanced Studies, USA Kostas Kontogiannis, University of Waterloo, Canada Paul Layzell, UMIST, UK Hausi A. Müller, University of Victoria, Canada Liam O'Brien, Software Engineering Institute, USA Danny Poo, National University of Singapore, Singapore Karl Reed, Latrobe University, Australia Dennis Smith, Software Engineering Institute, USA Scott Tilley, Florida Institute ...
Abstract. Generic relationships between process and product quality are rarely available, because... more Abstract. Generic relationships between process and product quality are rarely available, because such relationships are highly depending on context factors; the impact of a certain process on product quality is often largely influenced by the characteristics of the specific ...
Context-aware collaborative processes, Ontological aspects of collaborative processes, Knowledge ... more Context-aware collaborative processes, Ontological aspects of collaborative processes, Knowledge management in collaborative processes, Middleware for collaborative process management, Architectures and implementations for collaborative processes, EAI and B2B technologies, Usability and technology adoption of BPM solutions, Business Process Scenarios: Description, Analysis, Classification. We would like to acknowledge the support of the respective workshop program committees in the paper review process. We also thank Olivier Camp and Slimane Hammoudi as general workshops chairs. Finally, we would like to acknowledge the support of the ICEIS organization, in particular Vitor Pedrosa for the help in workshop organization and preparation of the workshop proceedings. We hope you will find the papers in this volume interesting and stimulating.
DOI to the publisher's website. • The final author version and the galley proof are versions of t... more DOI to the publisher's website. • The final author version and the galley proof are versions of the publication after peer review. • The final published version features the final layout of the paper including the volume, issue and page numbers. Link to publication General rights Copyright and moral rights for the publications made accessible in the public portal are retained by the authors and/or other copyright owners and it is a condition of accessing publications that users recognise and abide by the legal requirements associated with these rights. • Users may download and print one copy of any publication from the public portal for the purpose of private study or research. • You may not further distribute the material or use it for any profit-making activity or commercial gain • You may freely distribute the URL identifying the publication in the public portal. If the publication is distributed under the terms of Article 25fa of the Dutch Copyright Act, indicated by the "Taverne" license above, please follow below link for the End User Agreement:
Actual results of software process improvement projects show different levels of success. Althoug... more Actual results of software process improvement projects show different levels of success. Although many software development organisations have adopted improvement models such as CMMI, it appears to be difficult to improve software development processes in the right way, e.g. tuned to the actual needs of the organisation. This paper presents a new approach to determine the direction of improvement for
Identification and specification of software quality is an important aspect of software developme... more Identification and specification of software quality is an important aspect of software development. Although there exist standards for the definition of software quality still there is a lack of operational methods that support the process of identification and specification. The process of quality requirement specification contains multiple aspects of a multi-criteria decision process. This paper stresses the importance of decision support in the process of identifying and specifying software quality. The application of Multi-Criteria Decision Analysis (MCDA) theory and the Analytical Hierarchy Process (AHP) is suggested to support the decision process. The new method is applied in a real life project at CAMS-Force Vision, the software development unit of the Royal Marine and the Defense Organisation in The Netherlands. The paper presents results and experiences from the case study.
IFIP Advances in Information and Communication Technology, 2014
Advanced information technology (IT) is regarded as a foundation for the operation of product-ser... more Advanced information technology (IT) is regarded as a foundation for the operation of product-service system (PSS) value networks. This requires alignment between IT and PSS business strategy. Business-IT alignment (BIA) in a value network can raise the ability of partners to collaborate effectively and improve network performance. However, the theory of traditional firm-level BIA is not tailored to the specific situations of PSS value networks. In this paper we investigate the applicability of BIA concepts and definitions at a PSS value network level. Alignment in firm-level literature looked at fit between business and IT capabilities. To substantiate this at a PSS value network level, we identified and classified generic value network business capabilities on the one hand and IT capabilities on the other hand. By exploring and discussing the interrelations between the two types of capability, a conceptual framework for understanding BIA in a PSS value network is derived.
BACKGROUND Modern health care focuses on shared decision making (SDM) because of its positive eff... more BACKGROUND Modern health care focuses on shared decision making (SDM) because of its positive effects on patient satisfaction, therapy compliance, and outcomes. Patients’ knowledge about their illness and available treatment options, gained through medical education, is one of the key drivers for SDM. Current patient education relies heavily on medical consultation and is known to be ineffective. OBJECTIVE This study aimed to determine whether providing patients with information in a subdivided, categorized, and interactive manner via an educational app for smartphone or tablet might increase the knowledge of their illness. METHODS A surgeon-blinded randomized controlled trial was conducted with 213 patients who were referred to 1 of the 6 Dutch hospitals by their general practitioner owing to knee complaints that were indicative of knee osteoarthritis. An interactive app that, in addition to standard care, actively sends informative and pertinent content to patients about their ill...
DOI to the publisher's website. • The final author version and the galley proof are versions of t... more DOI to the publisher's website. • The final author version and the galley proof are versions of the publication after peer review. • The final published version features the final layout of the paper including the volume, issue and page numbers. Link to publication General rights Copyright and moral rights for the publications made accessible in the public portal are retained by the authors and/or other copyright owners and it is a condition of accessing publications that users recognise and abide by the legal requirements associated with these rights. • Users may download and print one copy of any publication from the public portal for the purpose of private study or research. • You may not further distribute the material or use it for any profit-making activity or commercial gain • You may freely distribute the URL identifying the publication in the public portal. If the publication is distributed under the terms of Article 25fa of the Dutch Copyright Act, indicated by the "Taverne" license above, please follow below link for the End User Agreement:
ERP implementation projects are complex and expensive projects. Generally, the complexity is mana... more ERP implementation projects are complex and expensive projects. Generally, the complexity is managed by splitting the project into phases. However, splitting the project into phases seems not to enhance the understanding of the underlying processes sufficiently. Therefore, this research aims at enhancing the understanding of these underlying processes through an expert-based taxonomy of implementation activities, independent of time and phasing. This taxonomy has been developed by retrieval of 205 ERP implementation activities from literature, a grouping of these activities by 11 ERP implementation experts, and a comparison with a previous similar study. The method used for grouping was Delphi card sorting that was supported by Websort (https://www.optimalworkshop.com/optimalsort) as a web-based card sorting tool. The proposed taxonomy provides a structured list of 205 identified activities and can serve as a base for further research into ERP implementation projects and can support the planning and resource allocation of ERP projects.
DOI to the publisher's website. • The final author version and the galley proof are versions of t... more DOI to the publisher's website. • The final author version and the galley proof are versions of the publication after peer review. • The final published version features the final layout of the paper including the volume, issue and page numbers. Link to publication General rights Copyright and moral rights for the publications made accessible in the public portal are retained by the authors and/or other copyright owners and it is a condition of accessing publications that users recognise and abide by the legal requirements associated with these rights. • Users may download and print one copy of any publication from the public portal for the purpose of private study or research. • You may not further distribute the material or use it for any profit-making activity or commercial gain • You may freely distribute the URL identifying the publication in the public portal. If the publication is distributed under the terms of Article 25fa of the Dutch Copyright Act, indicated by the "Taverne" license above, please follow below link for the End User Agreement:
This paper presents results of a case study in a software engineering department of a large indus... more This paper presents results of a case study in a software engineering department of a large industrial company. This software engineering department struggles with the monitoring and control of the performance of software projects. The current measurement processes doesn't provide adequate and sufficient information to both project and organisational management. Based on an analysis of the current measurement processes four guidelines for measurement process improvement have been proposed. Following these guidelines a three-level feedback loop has been developed and been implemented. This multi-level feedback loop distinguishes measurement, analysis and improvement on respectively the project, the multi-project and the organisational level. In the context of this feedback loop new 'process oriented' metrics have been identified in collaboration with project and organisational management. Preliminary results show that these 'process oriented' metrics, i.e. regarding different types of effort deviations, provide useful insights in the performance of software projects for managers on the different levels of the implemented feedback loops.
2009 Fourth IEEE International Conference on Global Software Engineering, 2009
Multi-model software process improvement. 2. Brief description of the research proposal This rese... more Multi-model software process improvement. 2. Brief description of the research proposal This research defines a method for process based unification of multiple process-oriented software quality approaches.
Third Latin American Web Congress (LA-WEB'2005), 2005
David Budgen, University of Durham, UK François Coallier, ETS, Canada Elliot Chikofsky, EM&am... more David Budgen, University of Durham, UK François Coallier, ETS, Canada Elliot Chikofsky, EM&I, USA Nicolas Gold, King's College, London, UK Gene Hoffnagle, IBM, Centers for Advanced Studies, USA Kostas Kontogiannis, University of Waterloo, Canada Paul Layzell, UMIST, UK Hausi A. Müller, University of Victoria, Canada Liam O'Brien, Software Engineering Institute, USA Danny Poo, National University of Singapore, Singapore Karl Reed, Latrobe University, Australia Dennis Smith, Software Engineering Institute, USA Scott Tilley, Florida Institute ...
Abstract. Generic relationships between process and product quality are rarely available, because... more Abstract. Generic relationships between process and product quality are rarely available, because such relationships are highly depending on context factors; the impact of a certain process on product quality is often largely influenced by the characteristics of the specific ...
Context-aware collaborative processes, Ontological aspects of collaborative processes, Knowledge ... more Context-aware collaborative processes, Ontological aspects of collaborative processes, Knowledge management in collaborative processes, Middleware for collaborative process management, Architectures and implementations for collaborative processes, EAI and B2B technologies, Usability and technology adoption of BPM solutions, Business Process Scenarios: Description, Analysis, Classification. We would like to acknowledge the support of the respective workshop program committees in the paper review process. We also thank Olivier Camp and Slimane Hammoudi as general workshops chairs. Finally, we would like to acknowledge the support of the ICEIS organization, in particular Vitor Pedrosa for the help in workshop organization and preparation of the workshop proceedings. We hope you will find the papers in this volume interesting and stimulating.
DOI to the publisher's website. • The final author version and the galley proof are versions of t... more DOI to the publisher's website. • The final author version and the galley proof are versions of the publication after peer review. • The final published version features the final layout of the paper including the volume, issue and page numbers. Link to publication General rights Copyright and moral rights for the publications made accessible in the public portal are retained by the authors and/or other copyright owners and it is a condition of accessing publications that users recognise and abide by the legal requirements associated with these rights. • Users may download and print one copy of any publication from the public portal for the purpose of private study or research. • You may not further distribute the material or use it for any profit-making activity or commercial gain • You may freely distribute the URL identifying the publication in the public portal. If the publication is distributed under the terms of Article 25fa of the Dutch Copyright Act, indicated by the "Taverne" license above, please follow below link for the End User Agreement:
Actual results of software process improvement projects show different levels of success. Althoug... more Actual results of software process improvement projects show different levels of success. Although many software development organisations have adopted improvement models such as CMMI, it appears to be difficult to improve software development processes in the right way, e.g. tuned to the actual needs of the organisation. This paper presents a new approach to determine the direction of improvement for
Identification and specification of software quality is an important aspect of software developme... more Identification and specification of software quality is an important aspect of software development. Although there exist standards for the definition of software quality still there is a lack of operational methods that support the process of identification and specification. The process of quality requirement specification contains multiple aspects of a multi-criteria decision process. This paper stresses the importance of decision support in the process of identifying and specifying software quality. The application of Multi-Criteria Decision Analysis (MCDA) theory and the Analytical Hierarchy Process (AHP) is suggested to support the decision process. The new method is applied in a real life project at CAMS-Force Vision, the software development unit of the Royal Marine and the Defense Organisation in The Netherlands. The paper presents results and experiences from the case study.
IFIP Advances in Information and Communication Technology, 2014
Advanced information technology (IT) is regarded as a foundation for the operation of product-ser... more Advanced information technology (IT) is regarded as a foundation for the operation of product-service system (PSS) value networks. This requires alignment between IT and PSS business strategy. Business-IT alignment (BIA) in a value network can raise the ability of partners to collaborate effectively and improve network performance. However, the theory of traditional firm-level BIA is not tailored to the specific situations of PSS value networks. In this paper we investigate the applicability of BIA concepts and definitions at a PSS value network level. Alignment in firm-level literature looked at fit between business and IT capabilities. To substantiate this at a PSS value network level, we identified and classified generic value network business capabilities on the one hand and IT capabilities on the other hand. By exploring and discussing the interrelations between the two types of capability, a conceptual framework for understanding BIA in a PSS value network is derived.
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Papers by Rob Kusters