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It's called quality assurance. Or the lack of it. In a normal development process you have design and testing all acconpaniated by reviews. But there commes tailoring and you skip some testing ( it uses code from previous tested project) and maybe some reviews. At the end of the project you shall have some lessons learned, but they are there just to please management. Add to this the fact that the people who will have to fix the mess are never the same who did the original development and you have a picture. And unfortunately this is not MS specific.



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