Dokonano charakterystyki pojęć znaki jakości i marka produktu. Zwrócono uwagę na dualizm polegają... more Dokonano charakterystyki pojęć znaki jakości i marka produktu. Zwrócono uwagę na dualizm polegający na tym, że każdy znak jakości jest marką, a jednocześnie jedną z jego podstawowych ról jest wzmacnianie marek produktów, na których jest umieszczany.
Scientific Papers of Silesian University of Technology. Organization and Management Series
Purpose: The paper aims to assess difficulties in ensuring justice in temporary teams. Three rese... more Purpose: The paper aims to assess difficulties in ensuring justice in temporary teams. Three research questions were asked: do managers think that ensuring justice in temporary teams is difficult?; which determinants of a sense of justice in temporary teams do managers consider the most difficult/easiest?; is the degree of difficulty associated with ensuring each of the four types of justice in the work of the temporary team the same? Design/methodology/approach: The survey was carried out in June and July of 2021. The non-parametric Mann-Whitney U test was used to assess the statistical significance of differences in the difficulty level in ensuring justice in temporary teams. Findings: Managers ranked distributive justice as the most difficult to provide, followed by procedural justice, informational justice and interpersonal justice, respectively. Respondents ranked 4 factors as the most difficult to provide: the information needed for the work of the temporary team is provided j...
The purpose of the study was to verify whether different methods of management systems auditing a... more The purpose of the study was to verify whether different methods of management systems auditing are perceived by the audited organizations as equally beneficial. On-site audits were compared with remote audits, as well as audits related to voluntary management systems with audits related to mandatory management systems.The survey on organizations from the food sector with the use of CATI/CAWI mix methodology was carried out. The analysis carried out has shown that remote and on-site audits are perceived as equally beneficial. The degree of credibility,) usefulness in improving the organization and financial usefulness of these two audits methods were assessed at the same level. Statistically, significant differences have been identified between audits related to voluntary management systems and mandatory management systems. It was found that usefulness in improving the organization and financial usefulness of voluntary management systems audits are assessed higher than in the case of mandatory management systems.
ISO 9001 quality management system may be seen as a set of joined tools, such as: researching the... more ISO 9001 quality management system may be seen as a set of joined tools, such as: researching the customers’ needs and satisfaction, control of the records, management reviews, internal audits, corrective and preventive actions, etc. The effectiveness of each of the elements directly influences the effectiveness of the whole quality management system. The paper aims at identifying the factors which might negatively influence the quality of one of the most important from the group i.e. internal audits. The problems concerning internal audits have been identified on the basis of literature study and the research among internal auditors operating within the City Hall in Walbrzych, Poland. The study confirmed in practice the occurrence of problems which may significantly decrease the quality of internal audits and subsequently cause fall of quality management systems' effectiveness. They include: unsatisfactory level of auditor's training, lack of time to properly prepare an audit (resulting from the necessity to combine actions of the internal auditor and other basic activities), and lastly, lack of the auditee and organization management's recognition.
W artykule zidentyfikowany został zestaw dwudziestu czynników decydujących o sukcesie firmy ofert... more W artykule zidentyfikowany został zestaw dwudziestu czynników decydujących o sukcesie firmy ofertującej usługi szkoleniowe. Rozważania oparto na analizie treści wybranych standardów zarządzania firmami szkoleniowymi (tj. ISO 29990 oraz MSUES) oraz na wynikach badań ankietowych, którymi objęto menedżerów dziewięćdziesięciu polskich firm szkoleniowych. Na tej podstawie stwierdzono, iż kluczowym wyzwaniem dla osób zarządzających firmą szkoleniową jest zapewnienie odpowiednich trenerów, gdyż aż trzy czynniki, które zostały uznane przez respondentów za najważniejsze, dotyczyły kadry szkoleniowej. Te czynniki to: (1) trenerzy dysponują odpowiednią wiedzą z zakresu prowadzonych szkoleń, (2) trenerzy dysponują odpowiednią praktyką zawodową z zakresu prowadzonych szkoleń oraz (3) trenerzy potrafią prowadzić szkolenia w sposób interesujący.
Dokonano charakterystyki pojęć znaki jakości i marka produktu. Zwrócono uwagę na dualizm polegają... more Dokonano charakterystyki pojęć znaki jakości i marka produktu. Zwrócono uwagę na dualizm polegający na tym, że każdy znak jakości jest marką, a jednocześnie jedną z jego podstawowych ról jest wzmacnianie marek produktów, na których jest umieszczany.
Scientific Papers of Silesian University of Technology. Organization and Management Series
Purpose: The paper aims to assess difficulties in ensuring justice in temporary teams. Three rese... more Purpose: The paper aims to assess difficulties in ensuring justice in temporary teams. Three research questions were asked: do managers think that ensuring justice in temporary teams is difficult?; which determinants of a sense of justice in temporary teams do managers consider the most difficult/easiest?; is the degree of difficulty associated with ensuring each of the four types of justice in the work of the temporary team the same? Design/methodology/approach: The survey was carried out in June and July of 2021. The non-parametric Mann-Whitney U test was used to assess the statistical significance of differences in the difficulty level in ensuring justice in temporary teams. Findings: Managers ranked distributive justice as the most difficult to provide, followed by procedural justice, informational justice and interpersonal justice, respectively. Respondents ranked 4 factors as the most difficult to provide: the information needed for the work of the temporary team is provided j...
The purpose of the study was to verify whether different methods of management systems auditing a... more The purpose of the study was to verify whether different methods of management systems auditing are perceived by the audited organizations as equally beneficial. On-site audits were compared with remote audits, as well as audits related to voluntary management systems with audits related to mandatory management systems.The survey on organizations from the food sector with the use of CATI/CAWI mix methodology was carried out. The analysis carried out has shown that remote and on-site audits are perceived as equally beneficial. The degree of credibility,) usefulness in improving the organization and financial usefulness of these two audits methods were assessed at the same level. Statistically, significant differences have been identified between audits related to voluntary management systems and mandatory management systems. It was found that usefulness in improving the organization and financial usefulness of voluntary management systems audits are assessed higher than in the case of mandatory management systems.
ISO 9001 quality management system may be seen as a set of joined tools, such as: researching the... more ISO 9001 quality management system may be seen as a set of joined tools, such as: researching the customers’ needs and satisfaction, control of the records, management reviews, internal audits, corrective and preventive actions, etc. The effectiveness of each of the elements directly influences the effectiveness of the whole quality management system. The paper aims at identifying the factors which might negatively influence the quality of one of the most important from the group i.e. internal audits. The problems concerning internal audits have been identified on the basis of literature study and the research among internal auditors operating within the City Hall in Walbrzych, Poland. The study confirmed in practice the occurrence of problems which may significantly decrease the quality of internal audits and subsequently cause fall of quality management systems' effectiveness. They include: unsatisfactory level of auditor's training, lack of time to properly prepare an audit (resulting from the necessity to combine actions of the internal auditor and other basic activities), and lastly, lack of the auditee and organization management's recognition.
W artykule zidentyfikowany został zestaw dwudziestu czynników decydujących o sukcesie firmy ofert... more W artykule zidentyfikowany został zestaw dwudziestu czynników decydujących o sukcesie firmy ofertującej usługi szkoleniowe. Rozważania oparto na analizie treści wybranych standardów zarządzania firmami szkoleniowymi (tj. ISO 29990 oraz MSUES) oraz na wynikach badań ankietowych, którymi objęto menedżerów dziewięćdziesięciu polskich firm szkoleniowych. Na tej podstawie stwierdzono, iż kluczowym wyzwaniem dla osób zarządzających firmą szkoleniową jest zapewnienie odpowiednich trenerów, gdyż aż trzy czynniki, które zostały uznane przez respondentów za najważniejsze, dotyczyły kadry szkoleniowej. Te czynniki to: (1) trenerzy dysponują odpowiednią wiedzą z zakresu prowadzonych szkoleń, (2) trenerzy dysponują odpowiednią praktyką zawodową z zakresu prowadzonych szkoleń oraz (3) trenerzy potrafią prowadzić szkolenia w sposób interesujący.
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