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admin-docs.pot
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# SOME DESCRIPTIVE TITLE.
# Copyright (C) 2012 - 2024, Zammad Foundation
# This file is distributed under the same license as the Zammad Admin Documentation package.
# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
#
#, fuzzy
msgid ""
msgstr ""
"Project-Id-Version: Zammad Admin Documentation pre-release\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2024-05-27 16:45+0200\n"
"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
"Language-Team: LANGUAGE <[email protected]>\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: 8bit\n"
#: ../channels/chat.rst:2
#: ../misc/first-steps.rst:88
msgid "Chat"
msgstr ""
#: ../channels/chat.rst:4
msgid "Chat is becoming more and more important in the customer support. If used properly, support via chat can be a real efficiency booster."
msgstr ""
#: ../channels/chat.rst:8
msgid "How to improve Support by Chat?"
msgstr ""
#: ../channels/chat.rst:10
msgid "We've asked others about their opinion in our circles, to learn what people expect or dislike. This is what we found out:"
msgstr ""
#: ../channels/chat.rst:17
msgid "Good experiences"
msgstr ""
#: ../channels/chat.rst:15
msgid "Getting personal support by a human being"
msgstr ""
#: ../channels/chat.rst:16
msgid "Getting a fast response"
msgstr ""
#: ../channels/chat.rst:17
msgid "Solving my problem quickly"
msgstr ""
#: ../channels/chat.rst:25
msgid "Bad experiences"
msgstr ""
#: ../channels/chat.rst:20
msgid "A chat window on a website (while the chat being offline) with the hint to \"Leave a message\""
msgstr ""
#: ../channels/chat.rst:22
msgid "Long waiting queues before even writing with a personal"
msgstr ""
#: ../channels/chat.rst:23
msgid "Receiving a message like \"My name is Nina, what can I do for you?\" after sending a message with my issue."
msgstr ""
#: ../channels/chat.rst:25
msgid "A Chat that doesn't integrate itself into the Website properly"
msgstr ""
#: ../channels/chat.rst:28
msgid "Our answer: The Zammad Chat Widget"
msgstr ""
#: ../channels/chat.rst:30
msgid "The task is clear: Work on the disadvantages of a regular support chat and improve them."
msgstr ""
#: ../channels/chat.rst:46
msgid "Our approach is as follows"
msgstr ""
#: ../channels/chat.rst:34
msgid "We'll only display the chat widget, if at least one agent is available and the agent still has capacity."
msgstr ""
#: ../channels/chat.rst:37
msgid "If no agent is online or the agents are absent, the chat won't be available"
msgstr ""
#: ../channels/chat.rst:39
msgid "We're setting an agent as inactive, if the agent doesn't accept new chat requests or the WebApp is offline. This way, your support staff can take breaks without your customers waiting ages for a reaction (see point above)"
msgstr ""
#: ../channels/chat.rst:42
msgid "Zammad does not respond to chat messages on it's own to ensure that there's no strange delay coming afterwards. Zammad will fire a (configurable by agent) auto response as soon as the agents accepts the Chat request."
msgstr ""
#: ../channels/chat.rst:45
msgid "Zammad will try to adapt your main website colors to the chat. You can also adjust those colors allowing you to customize it to your corporate design."
msgstr ""
#: ../channels/chat.rst:49
msgid "Configuration of the Chat widget"
msgstr ""
#: ../channels/chat.rst:51
msgid "You can create chat widgets for your web pages to allow visitors to chat with you."
msgstr ""
#: ../channels/chat.rst:54
msgid "The area for configuring the chat can be found in the admin area under **Channels > Chat**:"
msgstr ""
#: ../channels/chat.rst:59
msgid "You can set up chats for different websites and edit them independently. The integrated designer helps the chat widget to adapt to the website color. If you don't like the proposed design, you can manually adjust the design. Through the different previews you have the possibility to display directly how the presentation looks on different devices."
msgstr ""
#: ../channels/chat.rst:68
#: ../system/integrations/smime/index.rst:41
msgid "Usage"
msgstr ""
#: ../channels/chat.rst:70
msgid "Insert the widget code into the source code of every page on which you want the chat to be visible on. It should be placed at the end of the page's source code before the ``</body>`` closing tag."
msgstr ""
#: ../channels/chat.rst:77
msgid "Result"
msgstr ""
#: ../channels/chat.rst:79
msgid "The final result will look like the following:"
msgstr ""
#: ../channels/chat.rst:84
#: ../channels/form.rst:156
#: ../system/integrations/cti/generic.rst:7
#: ../system/integrations/cti/placetel.rst:12
#: ../system/integrations/cti/sipgate.rst:12
#: ../system/integrations/zabbix.rst:10
msgid "Requirements"
msgstr ""
#: ../channels/chat.rst:86
msgid "Zammad chat comes in two flavors: a version with and without jQuery. You can choose which one you prefer by toggling the **With jQuery** switch that will display the appropriate code snippet below."
msgstr ""
#: ../channels/chat.rst:90
msgid "For jQuery version, if you don't already use it on your website, make sure to first include it like this:"
msgstr ""
#: ../channels/chat.rst:97
msgid "You have two options to implement the chat on your website:"
msgstr ""
#: ../channels/chat.rst:99
msgid "Automatically show the chat (that's the default setting)"
msgstr ""
#: ../channels/chat.rst:100
msgid "or manually open the chat."
msgstr ""
#: ../channels/chat.rst:103
msgid "Chat restrictions"
msgstr ""
#: ../channels/chat.rst:105
msgid "You offer a chat for your target group, but you don't want to activate chat for certain IP addresses or countries? Then you have the possibility to block the wished IP addresses and countries fast and easily via the chat configuration in the admin panel. The configuration panel looks like this:"
msgstr ""
#: ../channels/chat.rst:112
msgid "You can also find more information about the chat customization in the admin area."
msgstr ""
#: ../channels/email/accounts.rst:2
#: ../channels/google/accounts.rst:2
#: ../channels/microsoft365/accounts.rst:2
msgid "Accounts"
msgstr ""
#: ../channels/email/accounts.rst:18
#: ../channels/google/accounts.rst:32
#: ../channels/microsoft365/accounts.rst:32
msgid ":doc:`accounts/account-setup`"
msgstr ""
#: ../channels/email/accounts.rst:13
msgid "Use the **New Email Account** dialog to connect your account."
msgstr ""
#: ../channels/email/accounts.rst:0
#: ../channels/email/accounts.rst:0
#: ../channels/email/accounts.rst:0
msgid "New Email Account dialog"
msgstr ""
#: ../channels/email/accounts.rst:27
#: ../channels/google/accounts.rst:50
#: ../channels/microsoft365/accounts.rst:50
msgid ":doc:`accounts/secondary-addresses`"
msgstr ""
#: ../channels/email/accounts.rst:21
#: ../channels/google/accounts.rst:44
#: ../channels/microsoft365/accounts.rst:44
msgid "Send and receive email at **additional email addresses**, all through the same mailbox/account."
msgstr ""
#: ../channels/email/accounts.rst:37
#: ../channels/google/accounts.rst:58
#: ../channels/microsoft365/accounts.rst:58
msgid ":doc:`accounts/managing-accounts`"
msgstr ""
#: ../channels/email/accounts.rst:30
#: ../channels/google/accounts.rst:53
#: ../channels/microsoft365/accounts.rst:53
msgid "Edit the configuration of existing accounts in the **Accounts Panel**."
msgstr ""
#: ../channels/email/accounts.rst:0
#: ../channels/email/accounts/managing-accounts.rst:None
#: ../channels/google/accounts.rst:0
#: ../channels/email/accounts/managing-accounts.rst:None
#: ../channels/microsoft365/accounts.rst:0
#: ../channels/email/accounts/managing-accounts.rst:None
msgid "Existing accounts can be edited from the Accounts panel."
msgstr ""
#: ../channels/email/accounts.rst:45
msgid ":doc:`accounts/email-notification`"
msgstr ""
#: ../channels/email/accounts.rst:40
msgid "Configure the outgoing mail provider for **system notifications**. (Self-hosted installations only.)"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:2
#: ../channels/google/accounts/account-setup.rst:2
#: ../channels/microsoft365/accounts/account-setup.rst:2
msgid "Account Setup"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:4
msgid "Setting up a new email account? Here's what all the settings do."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:6
#: ../channels/google/accounts/account-setup.rst:8
#: ../channels/microsoft365/accounts/account-setup.rst:7
msgid "☠️ **But first, a word of warning!** The import process does things you might not expect:"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:13
msgid "By default, Zammad will **delete all emails** in your inbox during the import process. Use the *Experts* dialog to :ref:`disable this behavior <email-experts-keep-messages-on-server>`."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:16
msgid "Zammad will **send an auto-reply message to every email it imports** (including the old ones!). Use the *Experts* dialog to :ref:`change this behavior <email-experts-import-as>` or to :doc:`disable auto-replies </manage/trigger>` prior adding an email account and to turn it back on once all your messages have been imported."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:28
msgid "**Gmail / G Suite users:**"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:25
msgid "Google is in the process of upgrading its security policies. To stay up-to-date, do **not** add your account as an email channel — instead, create a :doc:`Google channel </channels/google/accounts/account-setup>`."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:33
msgid "**Microsoft 365 users:**"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:31
msgid "Microsoft is in the process of upgrading its security policies. To stay up-to-date, do **not** add your account as an email channel — instead, create a :doc:`Microsoft 365 channel </channels/microsoft365/accounts/account-setup>`."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:37
msgid "Basic"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:39
msgid "In most cases, Zammad is smart enough to figure out your email provider's configuration based on your email address alone. If the correct configuration could not be retreived, Zammad asks you to provide the correct parameters manually."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:49
msgid "Screenshot showing basic email account setup inbound"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:49
msgid "Basic email account setup inbound"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:66
msgid "Organization & Department Name"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:52
#: ../channels/email/accounts/secondary-addresses.rst:22
#: ../channels/email/accounts/secondary-addresses.rst:22
#: ../channels/email/accounts/secondary-addresses.rst:22
msgid "The display name used for outgoing email."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:0
#: ../channels/email/accounts/secondary-addresses.rst:0
#: ../channels/email/accounts/secondary-addresses.rst:0
#: ../channels/email/accounts/secondary-addresses.rst:0
msgid "Screenshot of customer inbox with email from \"Chrispresso Sales\""
msgstr ""
#: ../channels/email/accounts/account-setup.rst:59
#: ../channels/email/accounts/secondary-addresses.rst:29
#: ../channels/email/accounts/secondary-addresses.rst:29
#: ../channels/email/accounts/secondary-addresses.rst:29
msgid "A customer's inbox with an auto-reply from **Chrispresso Sales**."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:61
msgid "If you add :doc:`multiple addresses <secondary-addresses>` to a single account, you can define a separate Organization & Department Name for each one."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:65
#: ../channels/email/accounts/secondary-addresses.rst:31
#: ../channels/email/accounts/secondary-addresses.rst:31
#: ../channels/email/accounts/secondary-addresses.rst:31
msgid "Email display names value can be :ref:`further customized in the Settings tab <email-settings-sender-format>`."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:76
#: ../channels/email/accounts/secondary-addresses.rst:35
#: ../channels/email/index.rst:2
#: ../channels/form.rst:20
#: ../channels/email/accounts/secondary-addresses.rst:35
#: ../channels/email/accounts/secondary-addresses.rst:35
#: ../manage/groups/settings.rst:82
#: ../system/objects/types.rst:154
msgid "Email"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:69
msgid "Your email address."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:71
msgid "If your account login/username is different from your email address, use the *Experts* dialog (see below)."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:74
msgid "If your inbox receives mail for more than one email address, be sure to :doc:`add your alternate addresses <secondary-addresses>` after account setup."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:79
#: ../channels/email/accounts/account-setup.rst:128
#: ../channels/email/accounts/account-setup.rst:254
#: ../channels/email/accounts/email-notification.rst:33
#: ../settings/security/password.rst:2
msgid "Password"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:79
#: ../channels/email/accounts/account-setup.rst:128
#: ../channels/email/accounts/account-setup.rst:252
#: ../channels/email/accounts/email-notification.rst:33
msgid "Your account password."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:86
#: ../channels/email/accounts/managing-accounts.rst:26
#: ../channels/email/accounts/managing-accounts.rst:26
#: ../channels/email/accounts/managing-accounts.rst:26
msgid "Destination Group"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:82
msgid "The :doc:`group </manage/groups/index>` that incoming mail will be assigned to."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:85
msgid "Use :doc:`filters </channels/email/filters>` for more fine-grained sorting of incoming email."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:91
msgid "Experts"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:93
msgid "If Zammad can't figure out how to connect your account (or if you just want to access advanced settings), use the *Experts* dialog."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:103
msgid "When auto-detection fails, you will be presented with the \"Experts\"\n"
"account setup dialog."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:103
msgid "Expert configuration dialog"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:106
msgid "Email Inbound"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:114
#: ../system/objects.rst:154
#: ../system/objects/types.rst:157
msgid "Type"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:109
msgid "Choose from **IMAP** and **POP3**."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:111
msgid "In most cases, you want IMAP. (With POP3, you won't be able to :ref:`keep messages on the server <email-experts-keep-messages-on-server>` or :ref:`specify which folder to fetch from <email-experts-folder>`.)"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:119
#: ../channels/email/accounts/account-setup.rst:244
#: ../channels/email/accounts/email-notification.rst:24
msgid "Host"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:117
msgid "Your email server's hostname or IP address (*e.g.,* ``imap.gmail.com``)."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:119
#: ../channels/email/accounts/account-setup.rst:150
msgid "Contact your email provider or system administrator if you don't know."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:125
#: ../channels/email/accounts/account-setup.rst:249
#: ../channels/email/accounts/email-notification.rst:30
#: ../settings/security/third-party/microsoft.rst:68
#: ../system/objects/permissions.rst:54
#: ../system/sessions.rst:19
msgid "User"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:122
msgid "This field is being pre-filled with your email address in case you've provided one before opening the expert settings."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:125
msgid "Adjust this setting in case your username and email address differ."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:137
msgid "SSL / STARTTLS"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:131
msgid "Enable encryption when fetching messages."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:133
msgid "You can choose from the following options:"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:135
msgid "No SSL (*not recommended!*)"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:136
msgid "SSL"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:137
msgid "STARTTLS"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:145
#: ../channels/email/accounts/account-setup.rst:268
#: ../manage/webhook/add.rst:72
#: ../settings/security/third-party/saml.rst:166
#: ../system/integrations/i-doit.rst:74
msgid "SSL verification"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:140
#: ../channels/email/accounts/account-setup.rst:262
msgid "Here you can decide if the certificate of the email server has to be verified or not (default: ``yes``). In case you are using custom certificates, please have a look at :doc:`how to add them to Zammad </settings/security/ssl-certificates>`."
msgstr ""
#: ../includes/ssl-verification-warning.rst:4
#: ../includes/ssl-verification-warning.rst:4
#: ../includes/ssl-verification-warning.rst:4
#: ../includes/ssl-verification-warning.rst:4
#: ../includes/ssl-verification-warning.rst:4
#: ../includes/ssl-verification-warning.rst:4
#: ../includes/ssl-verification-warning.rst:4
#: ../includes/ssl-verification-warning.rst:4
msgid "Please be aware that **turning off SSL verification is a security risk**. It should only be used temporarily or for testing purposes. If turned off, there is no verification of the certificate, which means that any presented certificate will be accepted."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:152
#: ../channels/email/accounts/account-setup.rst:259
#: ../channels/email/accounts/email-notification.rst:38
msgid "Port"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:148
msgid "Your email server's port (usu. ``993`` for IMAP, or ``995`` for POP3)."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:173
#: ../channels/google/accounts/account-setup.rst:73
#: ../channels/microsoft365/accounts/account-setup.rst:130
msgid "Folder"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:155
msgid "Specify which folder to fetch from, or leave empty to fetch from ``INBOX``."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:157
msgid "If specifying a nested folder, be sure to use the full path. (Some systems use different **path separators**; *e.g.,* ``Inquiries/Tech-Support`` vs. ``Inquiries.Tech-Support``. Contact your email provider or system administrator if you don't know.)"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:162
msgid "If you selected a folder, additional steps may be required: In the last step of the account setup process, Zammad sends you an email from your own account, then waits for it to appear in the folder specified here. **Account verification will not complete until this test message has been received.**"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:169
msgid "If this folder does not receive incoming messages automatically, you may have to manually check your inbox during the verification step and move Zammad's test message there when it arrives."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:197
#: ../channels/google/accounts/account-setup.rst:95
#: ../channels/microsoft365/accounts/account-setup.rst:152
msgid "Keep messages on server"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:176
#: ../channels/google/accounts/account-setup.rst:76
#: ../channels/microsoft365/accounts/account-setup.rst:133
msgid "Specify what happens to your emails after Zammad imports them:"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:178
msgid "``no``: Zammad deletes all imported messages"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:180
msgid "``yes``: Zammad marks imported messages as read. With this option, Zammad will only import unread messages. This means Zammad may miss messages if the mailbox is externally modified."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:185
#: ../channels/google/accounts/account-setup.rst:85
#: ../channels/microsoft365/accounts/account-setup.rst:142
msgid "🤔 **Why does Zammad delete messages by default?**"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:187
#: ../channels/google/accounts/account-setup.rst:87
#: ../channels/microsoft365/accounts/account-setup.rst:144
msgid "If you never clean out your inbox, it'll eventually reach its storage limit, and your mail server will start **rejecting incoming messages**. Most Zammad users never even look at their inbox once it's set up, so they rely on Zammad to keep it clean for them."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:193
#: ../channels/google/accounts/account-setup.rst:93
#: ../channels/microsoft365/accounts/account-setup.rst:150
msgid "If you choose **yes** here, remember that it's your responsibility to clean out your inbox from time to time to keep it below its storage limit."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:225
msgid "Import as"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:0
msgid "“Import as” option in email account setup dialog"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:205
msgid "How should old emails be imported?"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:207
msgid "During the import process, Zammad treats **all messages** (including ones you've already read from months or years ago) as if they had been sent today: senders will receive auto-replies and tickets are created with state \"new\" for each message."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:213
msgid "Use this option to disable this behavior for messages more than two weeks old."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:216
msgid "This option may not be shown if:"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:218
msgid "all messages in your inbox are less than two weeks old"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:219
msgid "you selected **Keep messages on server: Yes**"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:220
msgid "you selected **Type: POP3**"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:222
msgid "For more fine-grained control, manually disable this and other :doc:`triggers </manage/trigger>` before adding an email account, then turn them back on once all your messages have been imported."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:228
msgid "Email Outbound"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:235
msgid "Screenshot showing email setup outbound"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:235
msgid "Configuration dialog of email channel outbound"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:241
#: ../channels/email/accounts/email-notification.rst:21
msgid "Send mails via"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:238
#: ../channels/email/accounts/email-notification.rst:21
msgid "Choose from **SMTP** and **local MTA** (*e.g.,* Sendmail)."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:240
msgid "Local MTA (mail transfer agent) configuration is only available on self-hosted installations."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:244
#: ../channels/email/accounts/email-notification.rst:24
msgid "Your email server's hostname or IP address (*e.g.,* ``smtp.gmail.com``)."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:247
#: ../channels/email/accounts/email-notification.rst:27
msgid "Your account login/username."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:249
#: ../channels/email/accounts/account-setup.rst:254
msgid "Leave blank to use the same value from incoming account setup."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:257
#: ../channels/email/accounts/email-notification.rst:36
msgid "Your email server's port (usu. ``587`` or ``465``)."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:259
#: ../channels/email/accounts/email-notification.rst:38
msgid "Zammad will detect and enable SSL/STARTTLS support automatically."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:271
msgid "Verification"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:None
msgid "Email account verification step"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:277
msgid "As a final step, Zammad sends a test email from your own account, to your own account, and to ``[email protected]`` which discards the test mail right away."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:281
msgid "We've created a `landing page for discard.zammad.org <https://discard.zammad.org>`_ which describes the backgrounds as well."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:286
msgid "This this Zammad ensures that your email account is capable of sending internal and external - once this is verified the setup process is complete! 🎉"
msgstr ""
#: ../channels/email/accounts/account-setup-group-hint.include.rst:1
#: ../channels/email/accounts/account-setup-group-hint.include.rst:1
#: ../channels/email/accounts/account-setup-group-hint.include.rst:1
#: ../channels/email/accounts/account-setup-group-hint.include.rst:1
msgid "🤓 **Don't forget to set the outgoing email address**"
msgstr ""
#: ../channels/email/accounts/account-setup-group-hint.include.rst:3
#: ../channels/email/accounts/account-setup-group-hint.include.rst:3
#: ../channels/email/accounts/account-setup-group-hint.include.rst:3
#: ../channels/email/accounts/account-setup-group-hint.include.rst:3
msgid "In Zammad each group decides about the email address that's used for outgoing emails. The incoming group technically has no effect on it."
msgstr ""
#: ../channels/email/accounts/account-setup-group-hint.include.rst:6
#: ../channels/email/accounts/account-setup-group-hint.include.rst:6
#: ../channels/email/accounts/account-setup-group-hint.include.rst:6
#: ../channels/email/accounts/account-setup-group-hint.include.rst:6
msgid "For this reason make sure to also adjust each affected :doc:`groups setting </manage/groups/settings>`."
msgstr ""
#: ../channels/email/accounts/account-setup.rst:292
#: ../channels/google/accounts/account-setup.rst:113
#: ../channels/google/accounts/register-app.rst:116
#: ../channels/microsoft365/accounts/account-setup.rst:170
#: ../settings/security/third-party/saml.rst:195
#: ../system/integrations/cti/includes/troubleshooting.include.rst:2
#: ../system/integrations/cti/includes/troubleshooting.include.rst:2
#: ../system/integrations/cti/includes/troubleshooting.include.rst:2
#: ../system/integrations/cti/includes/troubleshooting.include.rst:2
#: ../system/integrations/github.rst:53
#: ../system/integrations/gitlab.rst:46
#: ../system/integrations/pgp/index.rst:112
#: ../system/integrations/smime/troubleshooting.rst:2
msgid "Troubleshooting"
msgstr ""
#: ../channels/email/accounts/account-setup.rst:294
msgid ":ref:`Is a custom incoming mail folder to blame? <email-experts-folder>`"
msgstr ""
#: ../channels/email/accounts/email-notification.rst:2
msgid "Email Notification"
msgstr ""
#: ../channels/email/accounts/email-notification.rst:4
msgid "The notification channel can only be configured on **self-hosted installations**."
msgstr ""
#: ../channels/email/accounts/email-notification.rst:7
msgid "For more information, see :doc:`/manage/trigger/system-notifications`."
msgstr ""
#: ../channels/email/accounts/email-notification.rst:9
#: ../manage/trigger/system-notifications.rst:7
msgid "System notifications are automated emails sent by Zammad for critical system events, such as account changes or SLA violations."
msgstr ""
#: ../channels/email/accounts/email-notification.rst:13
msgid "Use the **Email Notification** panel to configure how Zammad dispatches these notifications."
msgstr ""
#: ../channels/email/accounts/email-notification.rst:None
msgid "Demonstration of email notification channel editing"
msgstr ""
#: ../channels/email/accounts/email-notification.rst:29
msgid "The “From:” address on system notifications can be configured under :doc:`Channels > Email > Settings > Notification Sender <../settings>`."
msgstr ""
#: ../channels/email/accounts/email-notification.rst:40
msgid "🤔 **This looks familiar... Where have I seen it before?**"
msgstr ""
#: ../channels/email/accounts/email-notification.rst:42
msgid "This configuration step was part of the Getting Started wizard:"
msgstr ""
#: ../channels/email/accounts/email-notification.rst:0
msgid "The getting started wizard asking how one wants to send out\n"
"notifications"
msgstr ""
#: ../channels/email/accounts/managing-accounts.rst:2
#: ../channels/email/accounts/managing-accounts.rst:2
#: ../channels/email/accounts/managing-accounts.rst:2
msgid "Managing Accounts"
msgstr ""
#: ../channels/email/accounts/managing-accounts.rst:4
#: ../channels/email/accounts/managing-accounts.rst:4
#: ../channels/email/accounts/managing-accounts.rst:4
msgid "Once an account has been added, use the accounts panel to edit its configuration."
msgstr ""
#: ../channels/email/accounts/managing-accounts.inbound-outbound.rst:12
#: ../channels/email/accounts/managing-accounts.inbound-outbound.rst:11
msgid "Mail Server Settings"
msgstr ""
#: ../channels/email/accounts/managing-accounts.inbound-outbound.rst:2
#: ../channels/email/accounts/managing-accounts.inbound-outbound.rst:2
msgid "Click **Edit** on inbound/outbound account details to change your server configuration."
msgstr ""
#: ../channels/email/accounts/managing-accounts.inbound-outbound.rst:5
#: ../channels/email/accounts/managing-accounts.inbound-outbound.rst:5
msgid "See :ref:`New Account Settings <email-new-account-experts>` for a detailed description of each option."
msgstr ""
#: ../channels/email/accounts/managing-accounts.inbound-outbound.rst:0
#: ../channels/email/accounts/managing-accounts.inbound-outbound.rst:0
#: ../channels/google/accounts/managing-accounts.inbound-outbound.rst:0
#: ../channels/google/accounts/managing-accounts.inbound-outbound.rst:0
#: ../channels/microsoft365/accounts/managing-accounts.inbound-outbound.rst:0
#: ../channels/microsoft365/accounts/managing-accounts.inbound-outbound.rst:0
msgid "Location of account details settings for existing accounts"
msgstr ""
#: ../channels/email/accounts/managing-accounts.rst:14
#: ../channels/email/accounts/managing-accounts.rst:14
#: ../channels/email/accounts/managing-accounts.rst:14
msgid "Click on the group name to reassign the account."
msgstr ""
#: ../channels/email/accounts/managing-accounts.rst:0
#: ../channels/google/accounts/account-setup.rst:0
#: ../channels/email/accounts/managing-accounts.rst:0
#: ../channels/microsoft365/accounts/account-setup.rst:0
#: ../channels/email/accounts/managing-accounts.rst:0
msgid "Location of \"Destination Group\" setting for existing accounts"
msgstr ""
#: ../channels/email/accounts/managing-accounts.rst:21
#: ../channels/google/accounts/account-setup.rst:106
#: ../channels/email/accounts/managing-accounts.rst:21
#: ../channels/microsoft365/accounts/account-setup.rst:163
#: ../channels/email/accounts/managing-accounts.rst:21
msgid "Only **active** groups will be displayed."
msgstr ""
#: ../channels/email/accounts/managing-accounts.rst:23
#: ../channels/google/accounts/account-setup.rst:108
#: ../channels/email/accounts/managing-accounts.rst:23
#: ../channels/microsoft365/accounts/account-setup.rst:165
#: ../channels/email/accounts/managing-accounts.rst:23
msgid "Changing this setting will not reassign existing tickets to the new group."
msgstr ""
#: ../channels/email/accounts/managing-accounts.rst:25
#: ../channels/email/accounts/managing-accounts.rst:25
#: ../channels/email/accounts/managing-accounts.rst:25
msgid "If you still can't send outgoing email tickets, check your :doc:`group settings </manage/groups/settings>`."
msgstr ""
#: ../channels/email/accounts/managing-accounts.rst:37
#: ../channels/email/accounts/managing-accounts.rst:37
#: ../channels/email/accounts/managing-accounts.rst:37
msgid "Email Address"
msgstr ""
#: ../channels/email/accounts/managing-accounts.rst:29
#: ../channels/email/accounts/managing-accounts.rst:29
#: ../channels/email/accounts/managing-accounts.rst:29
msgid "Use the **+ Add** or **Edit** buttons to set up secondary addresses on this account."
msgstr ""
#: ../channels/email/accounts/managing-accounts.rst:32
#: ../channels/email/accounts/managing-accounts.rst:32
#: ../channels/email/accounts/managing-accounts.rst:32
msgid "See :doc:`secondary-addresses` for a detailed description of each option."
msgstr ""
#: ../channels/email/accounts/managing-accounts.rst:0
#: ../channels/email/accounts/managing-accounts.rst:0
#: ../channels/email/accounts/managing-accounts.rst:0
msgid "Location of email address add/edit buttons"
msgstr ""
#: ../channels/email/accounts/managing-accounts.rst:45
#: ../channels/email/accounts/managing-accounts.rst:45
#: ../channels/email/accounts/managing-accounts.rst:45
msgid "Enabled / Disabled"
msgstr ""
#: ../channels/email/accounts/managing-accounts.rst:40
#: ../channels/email/accounts/managing-accounts.rst:40
#: ../channels/email/accounts/managing-accounts.rst:40
msgid "Disabling an account temporarily prevents Zammad from importing its messages."
msgstr ""
#: ../channels/email/accounts/managing-accounts.rst:42
#: ../channels/email/accounts/managing-accounts.rst:42
#: ../channels/email/accounts/managing-accounts.rst:42
msgid "This may be necessary during scheduled maintenance or when migrating your installation to a new host."
msgstr ""
#: ../channels/email/accounts/managing-accounts.rst:45
#: ../channels/email/accounts/managing-accounts.rst:45
#: ../channels/email/accounts/managing-accounts.rst:45
msgid "Disabling an account disables *outgoing* messages for it, as well."
msgstr ""
#: ../channels/email/accounts/managing-accounts.rst:49
#: ../channels/email/accounts/managing-accounts.rst:50
#: ../channels/email/accounts/managing-accounts.rst:50
#: ../manage/calendars.rst:29
#: ../manage/knowledge-base.rst:157
#: ../manage/knowledge-base.rst:189
msgid "Delete"
msgstr ""
#: ../channels/email/accounts/managing-accounts.rst:48
#: ../channels/email/accounts/managing-accounts.rst:48
#: ../channels/email/accounts/managing-accounts.rst:48
msgid "Deleting an account removes its configuration from Zammad entirely."
msgstr ""
#: ../channels/email/accounts/managing-accounts.delete-note.rst:1
#: ../channels/email/accounts/managing-accounts.delete-note.rst:1
#: ../channels/google/accounts/managing-accounts.delete-note.rst:1
#: ../channels/google/accounts/managing-accounts.delete-note.rst:1
#: ../channels/microsoft365/accounts/managing-accounts.delete-note.rst:1
#: ../channels/microsoft365/accounts/managing-accounts.delete-note.rst:1
msgid "🧹 **Additional Steps Required**"
msgstr ""
#: ../channels/email/accounts/managing-accounts.delete-note.rst:3
#: ../channels/email/accounts/managing-accounts.delete-note.rst:3
msgid "When an email account is deleted, its :doc:`email aliases <secondary-addresses>` **remain in the system**. Be sure to reassign or delete them manually."
msgstr ""
#: ../channels/email/accounts/managing-accounts.rst:0
#: ../channels/email/accounts/managing-accounts.delete-note.rst:0
msgid "List of orphaned email addresses"
msgstr ""
#: ../channels/email/accounts/managing-accounts.delete-note.rst:12
#: ../channels/email/accounts/managing-accounts.delete-note.rst:12
msgid "Click on the address to assign it to another account, or click ✖ to delete it."
msgstr ""
#: ../channels/email/accounts/managing-accounts.delete-note.rst:15
#: ../channels/email/accounts/managing-accounts.delete-note.rst:15
msgid "Groups need an assigned an address to send outgoing emails. If you delete a group's assigned address, agents belonging to that group won't be able to send emails until you assign it a new one."
msgstr ""
#: ../channels/email/accounts/secondary-addresses.rst:2
#: ../channels/email/accounts/secondary-addresses.rst:2
#: ../channels/email/accounts/secondary-addresses.rst:2
msgid "Secondary Addresses"
msgstr ""
#: ../channels/email/accounts/secondary-addresses.rst:4
#: ../channels/email/accounts/secondary-addresses.rst:4
#: ../channels/email/accounts/secondary-addresses.rst:4
msgid "Secondary addresses (also known as *aliases*) allow you to send emails with a different “From:” address than the one from the account."
msgstr ""
#: ../channels/email/accounts/secondary-addresses.rst:12
#: ../channels/email/accounts/secondary-addresses.rst:12
#: ../channels/email/accounts/secondary-addresses.rst:12
msgid "Video demonstration of adding a secondary address and configuring\n"
"a group to use it."
msgstr ""
#: ../channels/email/accounts/secondary-addresses.rst:12
#: ../channels/email/accounts/secondary-addresses.rst:12
#: ../channels/email/accounts/secondary-addresses.rst:12
msgid "Once you add a secondary address, you can configure a group to start sending emails with it."
msgstr ""
#: ../channels/email/accounts/secondary-addresses.warning.rst:1
#: ../channels/email/accounts/secondary-addresses.warning.rst:1
msgid "🙅 **Do not abuse this feature.**"
msgstr ""
#: ../channels/email/accounts/secondary-addresses.warning.rst:3
#: ../channels/email/accounts/secondary-addresses.warning.rst:3
msgid "If you use secondary addresses to impersonate other parties, your IP is liable to get added to a spam blacklist."
msgstr ""
#: ../channels/email/accounts/secondary-addresses.rst:17
#: ../channels/email/accounts/secondary-addresses.rst:17
#: ../channels/email/accounts/secondary-addresses.rst:17
msgid "Your email provider may also be set up to *receive incoming messages* for many addresses in the same mailbox. If this is the case, be sure to add your alternate inbox addresses here."
msgstr ""
#: ../channels/email/accounts/secondary-addresses.rst:32
#: ../channels/email/accounts/secondary-addresses.rst:32
#: ../channels/email/accounts/secondary-addresses.rst:32
msgid "Display Name"
msgstr ""
#: ../channels/email/accounts/secondary-addresses.rst:35
#: ../channels/email/accounts/secondary-addresses.rst:35
#: ../channels/email/accounts/secondary-addresses.rst:35
msgid "The alias address to send outgoing messages as."
msgstr ""
#: ../channels/email/accounts/secondary-addresses.rst:38
#: ../channels/google/accounts/account-setup.rst:57
#: ../channels/email/accounts/secondary-addresses.rst:38
#: ../channels/microsoft365/accounts/account-setup.rst:114
#: ../channels/email/accounts/secondary-addresses.rst:38
msgid "Channel"
msgstr ""
#: ../channels/email/accounts/secondary-addresses.rst:38
#: ../channels/email/accounts/secondary-addresses.rst:38
#: ../channels/email/accounts/secondary-addresses.rst:38
msgid "The email account to be used when sending outgoing messages from this alias."
msgstr ""
#: ../channels/email/accounts/secondary-addresses.rst:41
#: ../channels/email/accounts/secondary-addresses.rst:42
#: ../channels/email/accounts/secondary-addresses.rst:42
#: ../manage/groups/settings.rst:99
#: ../manage/macros/how-do-they-work.rst:0