{
  "name": "watsonx extension sample actions",
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            "step": "step_004",
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                {
                  "values": [
                    {
                      "text": "It seems this conversation would be best managed by a human agent. Let me connect you to one of our agents."
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                "agent_available": {
                  "message": "Let's send you to an available agent."
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                "agent_unavailable": {
                  "message": "There are no agents available at this time. When one becomes available, we'll connect you."
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                  "system_variable": "fallback_reason"
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                {
                  "scalar": "Danger word detected"
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            "step": "step_005",
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                {
                  "values": [
                    {
                      "text": "It seems this conversation would be best managed by a human agent. Let me connect you to one of our agents."
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                  "target": {}
                },
                "agent_available": {
                  "message": "Let's send you to an available agent."
                },
                "agent_unavailable": {
                  "message": "There are no agents available at this time. When one becomes available, we'll connect you."
                },
                "message_to_human_agent": ""
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            "condition": {
              "eq": [
                {
                  "system_variable": "fallback_reason"
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                {
                  "scalar": "Profanity detected"
                }
              ]
            }
          }
        ],
        "title": "Fallback",
        "action": "fallback",
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            "title": "Topic return failed",
            "variable": "digression_failure",
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          {
            "title": "I'm afraid I don't understand. I can connect you to an agent.",
            "variable": "step_001",
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          {
            "title": "Sorry I couldn't assist you. I will connect you to an agent righ",
            "variable": "step_002",
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          {
            "title": "I am afraid I do not understand what you are asking, let me conn",
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          {
            "title": "It seems this conversation would be best managed",
            "variable": "step_004",
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          {
            "title": "Profanity - It seems this conversation",
            "variable": "step_005",
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          {
            "step": "profanity_detected",
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            "title": "Profane word detected",
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        "steps": [
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                {
                  "values": [
                    {
                      "text": "Welcome, how can I assist you?"
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                  "selection_policy": "sequential"
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        "title": "Greet customer",
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          "expression": "welcome"
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            "variable": "step_001",
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        "intent": "action_3200_intent_45093",
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            "text": "Test model"
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            "text": "Agent help"
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          {
            "text": "Call agent"
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          {
            "text": "Can I connect to an agent?"
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          {
            "text": "I would like to speak to a human"
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          {
            "text": "I would like to speak to someone"
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        "description": "Please transfer me to an agent"
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          {
            "type": "synonyms",
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            "synonyms": ["flan-t5-xxl", "t5", "xxl"]
          },
          {
            "type": "synonyms",
            "value": "google/flan-ul2",
            "synonyms": ["flan-ul2", "ul2"]
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        ],
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      },
      {
        "entity": "profane_words",
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        "fuzzy_match": false
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      {
        "entity": "sys-number",
        "values": []
      },
      {
        "entity": "sys-yes-no",
        "values": []
      }
    ],
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        "variable": "model_id",
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        "title": "model_parameters_temperature",
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        }
      },
      {
        "title": "model_response",
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        "enabled": true,
        "randomize": true,
        "max_suggestions": 5,
        "suggestion_text_policy": "title",
        "none_of_the_above_prompt": "None of the above",
        "use_connect_to_support_prompt": "connect to support",
        "single_answer_clarification_prompt": "Something else"
      },
      "spelling_auto_correct": true
    },
    "learning_opt_out": true
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}