Crash when trying to attach image to message

[igor-sirotin]

Problem

Reproduce steps:

1. Go to Status Community -> #mobile
2. Press "attach image" button

RPReplay_Final1718807130.MP4

Acceptance Criteria

No crash. Able to attach an image.

Info

Device: iPhone 14 Pro
OS: iOS 17.5.1

App version: 2.29.20425 (20240617141826)
App commit: c20a2da
Node version: StatusIM/v0.180.30/ios-arm64/go1.21.8

[ilmotta]

For anyone going to investigate this issue, I couldn't reproduce on Android 13 on a real device and when pointing to the revision reported in this issue c20a2da. Possibly an iOS-only bug.

@status-im/mobile-qa, whenever possible, could you check if you can reproduce this bug in other devices or is it only affecting this particular version of iOS?

[pavloburykh]

Hey @ilmotta! Not reproducing on my iPhone X, IOS 16.7.7

[VolodLytvynenko]

Hi. Can't reproduce it on iPhone 11 Pro max, IOS 17.5

crash.mp4

[mariia-skrypnyk]

Hey hey @ilmotta !

Did the exact steps on nightly and no crash.
Tried on my iPhone 13 (17.5.1).

[igor-sirotin]

Thanks you for checking!
I'm still able to reproduce it every time. Let me know if I should gather any details for you.
I guess I can get a crash dump somehow?

[qoqobolo]

Hey @igor-sirotin, thanks for reporting! Do you have your mobile app synced with desktop?

[igor-sirotin]

I tried to limit photos access to 1 image and it's working. Also doesn't crash with no photo access.

But still crashes when going back to Full access to my 9k photos and 1,5k videos.

[igor-sirotin]

Hey @igor-sirotin, thanks for reporting! Do you have your mobile app synced with desktop?

yes 🙂
But it doesn't seem related in any way

[qoqobolo]

Hey @igor-sirotin, thanks for reporting! Do you have your mobile app synced with desktop?

yes 🙂 But it doesn't seem related in any way

yeah I see now it's most likely related to permissions/some specific media in your gallery 👌

[churik]

for the record, also not reproducible for me
Device: iPhone 14 Pro
OS: iOS 17.5.1

I put low-prioso far, as no clue how to get the issue

[igor-sirotin]

lol, what is it in my photo library 😄

[ilmotta]

@igor-sirotin, let's give some more time for this issue to pop-up again from other users. I'm sorry to see we can't help yet.

The only other idea I can think of now is if you tried to develop the mobile app against your real device to better debug the error, but that's a whole lot to digest 😄 But if you want to venture yourself in the darkness of status-mobile let us know and we can try to help.

[igor-sirotin]

let's give some more time for this issue to pop-up again from other users. I'm sorry to see we can't help yet.

The only other idea I can think of now is if you tried to develop the mobile app against your real device to better debug the error, but that's a whole lot to digest 😄 But if you want to venture yourself in the darkness of status-mobile let us know and we can try to help.

@ilmotta, no worries, thank you!
I'll be ready to debug this at some point later 🙂

[flexsurfer]

we are loading images with

[rn/image
      {:source {:uri (:uri item)}
       :style  (style/image window-width index)}]
       ```
       so most likely something wrong with the image, corrupt or something? not supported format might be

[flexsurfer]

hey @igor-sirotin please try this one #20574

[flexsurfer]

thanks Igor, so now we know it's not the image rendering, the error happens in the second request for cameraroll/get-photos

[J-Son89]

@flexsurfer is this issue still present?

[ilmotta]

I'm removing the issue from the 2.30 milestone due to the difficulty in reproducing, in combination with our time constraints for the upcoming 2.30 release.

Thank you QA team for trying to promptly investigate the bug.

@igor-sirotin, we will still keep a close eye on this issue if more users report this bug because crashes are no fun. Thanks for reporting and trying to help us figure out the root cause.

[ilmotta]

Update: another user reported in Sep 27 a similar bug. Reference https://www.notion.so/Testing-it-1118f96fb65c808c97bcc04c1b3ce214

[VolodLytvynenko]

Reproduced this issue on: iPhone 16 IOS: 18.0
https://app.eu-central-1.saucelabs.com/tests/0a5612ad034445c7b011636ce359a831

logs:
SauceLabs_Log_iPhone_16_18_real_2024-10-04_03-58.txt

[VolodLytvynenko]

@ilmotta @churik I've moved this issue to the 2.32 Milestone because I think it's device or OS specific. I've tested it on 5 iOS devices and was only able to reproduce it on an iPhone 16 on iOS 18, although the user reported it on a different device. I'm mentioning it here in case it needs to be included in 2.31. Feel free to move it to 2.31 if you think it has a higher priority to be fixed

[ilmotta]

@VolodLytvynenko I guess most people, like myself, outside the QA team can't access SauceLabs, so we can't watch the video.

If we solve this issue, it will definitely be for 2.32 or beyond. Thanks for updating the issue.

[flexsurfer]

@VolodLytvynenko maybe the problem is not in the device or OS, but in the data or some kind of image, or there is probably an edge case, could you experiment with the device there you have crash and try to avoid it, idk, change gallery images etc

[ulisesmac]

@VolodLytvynenko Probably you can privately share with us the photo you trid to send as a file and we can try replicating the issue, or you could try the same photo on different devices.

[VolodLytvynenko]

@VolodLytvynenko Probably you can privately share with us the photo you trid to send as a file and we can try replicating the issue, or you could try the same photo on different devices.

@ulisesmac Unfortunately, I can't reproduce this issue anymore and can't share the photo because I was using a Sauce Labs device when the crash occurred. Currently, I am unable to reproduce the issue on the same device and iOS version. I can only share the Sauce Labs recording, but there doesn't seem to be anything unusual in my steps:

1. Finished onboarding (1:03)
2. Took a photo using the device camera (1:15)
3. Sent the photo in a 1-1 chat, which caused the crash (2:21)

video.mp4

[VolodLytvynenko]

Here are some additional logs that Sauce Labs can provide
https://www.dropbox.com/scl/fi/fdzhkxn1ijfjfn1lb1cm9/device-1.log?rlkey=833taj3sp8xuqhimi1bhbmo0c&st=ra76vvxe&dl=0

[flexsurfer]

hm @VolodLytvynenko it seems like it is another issue, in the current task crash happened when trying to attach image, not send

[flexsurfer]

they might be related but we don't know that, I would register it as a separate issue

[igor-sirotin]

I still can reproduce every time.
If someone wants to help me set up debugging with my phone, feel free to reach out to me, I'can be your hands to do debugging 🙂

[churik]

I don't think that we have a capacity for it in 2.32, given the desired release cut date
Deferring the issue, please be free to move it bak if you think there is a room for it @ilmotta