This folder contains a set of examples that are intended to demonstrate how to use various features of the Watson Assistant phone channel. Below is a list of these examples, along with a brief explanation of each and the different features that each example demonstrates.

This example contains Watson Assistant phone integration actions that demonstrate:

• How to use the phone and SMS channel for two-factor authentication.
• How to tune the Watson Speech-To-Text parameters in the Greetings action for background noise (background_audio_suppression) and increase the speech capture time (end_of_phrase_silence_time).
• How to disable and enable Text-to-Speech barge-in.
• How to handle the input timeout from the phone channel via the vgwPostResponseTimeout keyword.
• How to disconnect the call when the caller is done.

This custom contact control panel (CCP) grabs data from an Amazon Connect flow and uses it to display the conversation history with Watson Assistant, and can be a reference for more complex and customer-specific cases.

The example in these instructions is based on this blog.