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Troubleshooting upstream errors #1404

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nhayfield opened this issue May 14, 2024 · 1 comment · Fixed by #1459
Closed

Troubleshooting upstream errors #1404

nhayfield opened this issue May 14, 2024 · 1 comment · Fixed by #1459

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@nhayfield
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nhayfield commented May 14, 2024

We want to do a new section for docs for upstream errors.
We split the Core pomerium errors to two pages now. All normal errors and Upstream connection errors.
The goal was to have less people contact us when the issue is on there upstream servers side.

Prior art:
https://developers.cloudflare.com/support/troubleshooting/cloudflare-errors/troubleshooting-cloudflare-5xx-errors/#error-521-web-server-is-down

Error codes and descriptions from Envoy:
https://www.envoyproxy.io/docs/envoy/latest/configuration/http/http_conn_man/response_code_details
We are only counting the around 7 codes that have 'upstream' in them.

@ZPain8464
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These docs are ready, but I haven't merged the Troubleshooting / Zero FAQ docs until we decide where these docs should live. See #1426 for more information.

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