Self-hosted instance has 0.98 views per visit

[maximilianschmitt]

I switched to the self-hosted version of Plausible a while ago and I've noticed that something is off about the way visitors are tracked:

• My views per visit are at 0.98 (previously a positive number)
• Bounce rate at 97% (previously around 70%)
• Visit duration at 5s (previously around 2min)

Is anybody else experiencing these issues or has a tip for how to debug this?

Thanks!

[rafalzawadzki]

I have exactly the same problem! On cloud, bounce rate was ~65%, self-hosted is 98% :/ same with time spent (couple of seconds). @maximilianschmitt were you able to solve this?

[maximilianschmitt]

No, I was using the script directly. In Next.js as well (pages router) and using rewrite rules.

[rafalzawadzki]

Ok, so if I understand correctly you're also reverse-proxying like me. I wonder if this may be a clue... I checked the network calls (eg. /api/event) and they seem in order.

[maximilianschmitt]

Yep, I was also reverse-proxying. I also noticed that the self-hosted version does not recognize referrers as well as the hosted instance. I wonder if that's related in any way.

[rafalzawadzki]

Out of curiosity I added another project to my self-hosted Plausible and to my surprise, all metrics seem correct! Totally valid time spent, bounce rate at 60% etc.

I'm yet to figure out what makes the difference. So far the set up is very similar, with one exception: my project with incorrect metrics uses "exclusions" field. The script is added twice, but sends events from a subdirectory to a different Plausible project. I wonder if this may be the culprit? (btw it used to work fine in cloud Plausible)

[maximilianschmitt]

Interesting! I wasn't using the exclusions field in my project. By "the script is added twice" you mean that you've integrated the script two times on the same website? Have you tried removing the first script for the project with incorrect metrics and removing the "exclusions" field on that one?