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The SMS inbox is currently not distinguishing if a user is re-opening a problem or responding to a survey question (both use the same keyword: N)
There are two possible solutions for this:
{ "message_id": "74830", "parent_message_id": "0", "smpp_message_id": "8.1634957202535E+18", "to": "11111", "from": "MOPA", "contents": "Caro municipe, nao conseguimos encontrar o seu caso para reabrir", "created_at": "2017-05-24 14:27:40", "updated_at": "2017-05-24 14:27:40", "message_status": "accepted" }, { "message_id": "74829", "parent_message_id": null, "smpp_message_id": null, "to": "MOPA", "from": "111111", "contents": "N", "created_at": "2017-05-24 14:27:39", "updated_at": "2017-05-24 14:27:39", "message_status": "delivered" }, { "message_id": "66727", "parent_message_id": "0", "smpp_message_id": "8.1648956435154E+18", "to": "111111", "from": "MOPA", "contents": "MOPA - O seu ponto critico tem algum problema neste momento? Responda S para sim e N para Nao.", "created_at": "2017-05-10 17:23:43", "updated_at": "2017-05-10 17:23:44", "message_status": "accepted" },
The text was updated successfully, but these errors were encountered:
PauloPhagula
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The SMS inbox is currently not distinguishing if a user is re-opening a problem or responding to a survey question (both use the same keyword: N)
There are two possible solutions for this:
{
"message_id": "74830",
"parent_message_id": "0",
"smpp_message_id": "8.1634957202535E+18",
"to": "11111",
"from": "MOPA",
"contents": "Caro municipe, nao conseguimos encontrar o seu caso para reabrir",
"created_at": "2017-05-24 14:27:40",
"updated_at": "2017-05-24 14:27:40",
"message_status": "accepted"
},
{
"message_id": "74829",
"parent_message_id": null,
"smpp_message_id": null,
"to": "MOPA",
"from": "111111",
"contents": "N",
"created_at": "2017-05-24 14:27:39",
"updated_at": "2017-05-24 14:27:39",
"message_status": "delivered"
},
{
"message_id": "66727",
"parent_message_id": "0",
"smpp_message_id": "8.1648956435154E+18",
"to": "111111",
"from": "MOPA",
"contents": "MOPA - O seu ponto critico tem algum problema neste momento? Responda S para sim e N para Nao.",
"created_at": "2017-05-10 17:23:43",
"updated_at": "2017-05-10 17:23:44",
"message_status": "accepted" },
The text was updated successfully, but these errors were encountered: