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Confirmation email not arriving (or any other email) #7

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pavelnovitsky opened this issue Jan 12, 2018 · 8 comments
Open

Confirmation email not arriving (or any other email) #7

pavelnovitsky opened this issue Jan 12, 2018 · 8 comments
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keep open as reference Common issues others might run into in future.

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@pavelnovitsky
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Could not receive confirmation email.
Tried after registration and in the account setting with several email providers

@Vinai
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Vinai commented Jan 12, 2018

Oh no, that's not good!
Can you DM me a few of the addresses on slack or twitter maybe?

@pavelnovitsky
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sent details via twitter

@Vinai
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Vinai commented Jan 12, 2018

Note: some confirmation emails took about 40 minutes until they arrived. The reason is so far unknown.

@chickenland
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I'm having issues with this too - neither the confirmation sent upon registration, or a re-send came through. Let me know if you want me to ping you the email address I've used

@Vinai
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Vinai commented Jan 24, 2018

Hi @chickenland!
Thanks, yes, please send me the email you used on twitter or via email.
I'll investigate with the email provider why it didn't get through!

@Vinai
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Vinai commented Jan 25, 2018

The answer to this issue is simple, but there is no easy solution, @pavelnovitsky

It seems you have used the unsubscribe link from an email sent via the announcement list.
Because of this you can no longer receive emails via the email provider from mage2 TV.

Would you like me to re-enable your email address @pavelnovitsky, or are you happy to use the other one you switched to?

@chickenland if you send me your email address via twitter DM or some other private channel I'm happy to check if is on the unsubscribe list, too, and unblock it if you wish.

@Vinai Vinai added question and removed wontfix labels Jan 25, 2018
@Vinai Vinai changed the title Confirmation email Confirmation email not arriving (or any other email not arriving) Jan 25, 2018
@Vinai Vinai changed the title Confirmation email not arriving (or any other email not arriving) Confirmation email not arriving (or any other email) Jan 25, 2018
@chickenland
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@Vinai Apologies - didn't update - this came through eventually, but there was about an hour delay. Guess I'm impatient :)

@Vinai
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Vinai commented Jan 25, 2018

No worries Douglas, I'm impatient, too!

@Vinai Vinai added keep open as reference Common issues others might run into in future. and removed question labels Jun 1, 2018
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