HP T620 not booting 12.4

[brugk000]

Describe the issue you are experiencing

After updating 12.3 to 12.4 the machine does not boot.

What operating system image do you use?

generic-x86-64 (Generic UEFI capable x86-64 systems)

What version of Home Assistant Operating System is installed?

12.3

Did the problem occur after upgrading the Operating System?

Yes

Hardware details

System Information

version	core-2024.6.3
installation_type	Home Assistant OS
dev	false
hassio	true
docker	true
user	root
virtualenv	false
python_version	3.12.2
os_name	Linux
os_version	6.6.29-haos
arch	x86_64
timezone	Europe/Amsterdam
config_dir	/config

Home Assistant Community Store

GitHub API	ok
GitHub Content	ok
GitHub Web	ok
GitHub API Calls Remaining	4895
Installed Version	1.34.0
Stage	running
Available Repositories	1456
Downloaded Repositories	18

AccuWeather

can_reach_server	ok
remaining_requests	39

Home Assistant Cloud

logged_in	true
subscription_expiration	24 augustus 2024 om 02:00
relayer_connected	true
relayer_region	eu-central-1
remote_enabled	true
remote_connected	true
alexa_enabled	false
google_enabled	true
remote_server	eu-central-1-8.ui.nabu.casa
certificate_status	ready
instance_id	84f883c958844a7eab4d8537d621d2e1
can_reach_cert_server	ok
can_reach_cloud_auth	ok
can_reach_cloud	ok

Home Assistant Supervisor

host_os	Home Assistant OS 12.3
update_channel	stable
supervisor_version	supervisor-2024.06.0
agent_version	1.6.0
docker_version	25.0.5
disk_total	228.5 GB
disk_used	28.3 GB
healthy	true
supported	true
host_connectivity	true
supervisor_connectivity	true
ntp_synchronized	true
virtualization
board	generic-x86-64
supervisor_api	ok
version_api	ok
installed_addons	Home Assistant Google Drive Backup (0.112.1), File editor (5.8.0), Samba share (12.3.1), Terminal & SSH (9.14.0), Mosquitto broker (6.4.1), Glances (0.21.1), Zigbee2MQTT (1.38.0-1), Matter Server (6.1.2), Studio Code Server (5.15.0)

Dashboards

dashboards	3
resources	11
views	13
mode	storage

Recorder

oldest_recorder_run	4 mei 2024 om 18:17
current_recorder_run	18 juni 2024 om 19:59
estimated_db_size	14696.54 MiB
database_engine	sqlite
database_version	3.44.2

Solcast PV Forecast

can_reach_server	ok
used_requests	44
rooftop_site_count	2

Spotify

api_endpoint_reachable	ok

Steps to reproduce the issue

1. Updated to 12.4
2. System restarted
3. Hard reset the machine
4. Booted 12.3
   ...

Anything in the Supervisor logs that might be useful for us?

none

Anything in the Host logs that might be useful for us?

none

System information

No response

Additional information

[brugk000]

Additional: the instance HAOS as vm on Unraid works as expected

[spitsy1]

Having the same problem here. Can someone tell me the steps to follow-up to fix this? I'm quite noob at this.

Thanks in advance.

[markusg1234]

My HA went to onboarding after upgrade from 12.3 to 12.4, generic-x86-64.
Needed to do a restore.

[spitsy1]

Does anyone know where i can get help to get my HA working again? I cannot reach it anymore, and really don't know where to begin. I've searched over the internet everywhere. Please help me, otherwise i can just throw the T620 in the garbage.

[sairon]

Normally I would assume it's the same GRUB issue that is affecting Fujitsu Q920 - in #3395 I had the suspicion that T620 might be affected as well, but now that you say you were running 12.3 without issues, it really doesn't make sense - there were no GRUB changes between these two releases 🤔 Can you try attaching a display and checking where the boot process hangs?

[sairon]

@spitsy1 If it fails while loading the system, it should boot to the previous slot after 3 failed boots, so rebooting it couple of times might get you back on track. But just as above, best would be attaching a display and checking what is wrong.

[brugk000]

Will do that. Thanks

[spitsy1]

@spitsy1 If it fails while loading the system, it should boot to the previous slot after 3 failed boots, so rebooting it couple of times might get you back on track. But just as above, best would be attaching a display and checking what is wrong.

I did reboot it 4 times and now its back online on OS 12.3. I think i just skip the update to 12.4 for now.

Thanks a lot.

[brugk000]

Solved the problem. First I updated the T620 bios to the latest version. The I booted and forced the boot via slot A. Now it works with 12.4 os.
New problem: I lost all my units on the sensors. Reverted to 12.3

[dsoveen]

Solved the problem. First I updated the T620 bios to the latest version. The I booted and forced the boot via slot A. Now it works with 12.4 os.

New problem: I lost all my units on the sensors. Reverted to 12.3

How did you upgrade bios? I own a t620 as well and have invested serious (google) time and effort trying to accomplish this. Didn't work out for me. Any help (outside this channel) would be appreciated!

[mmirannalti]

I had the same issue after updating to 12.4. Bare metal on a nuc 7th gen.

Switched back to 12.3 boot slot and restored backup.