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Voice enabled tickets are very important for accessibility imho. |
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A major value proposition of the platform we are building is to be able to accept and process service requests from a number of "input channels" - basically, wherever the citizen is, we want to provide a handler for her to submit a request to her jurisdiction.
A number of platforms allow recording (and sending) audio. This is becoming increasingly popular on chat platforms like WhatsApp, Facebook Messenger, and Apple Messages.
We think it would be useful to be able to process audio as a service request. There are a bunch of things to take into consideration:
cc @idoivri @amirozer
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