-
Notifications
You must be signed in to change notification settings - Fork 421
New issue
Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.
By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.
Already on GitHub? Sign in to your account
Regression: Acer D501 Dock update issue #7266
Comments
Aha, I know what this could be. Perhaps 20c24a9 -- maybe! @d4s can you upload the complete fwupd logs for pass/fail please -- there are a few weird differences:
(maybe you can get me a backtrace of why we're hitting that) Another thing that's interesting seems to be that the failed update seems to be interacting with another device -- perhaps:
Is one of those a device on the Baklava board? If so, can you try removing the entry from rts54hub.quirk and see if it fixes the update please. If it fixes it we can dig deeper and work out why. |
@hughsie hmmm... more complete log is available from failing install -- looks like it includes the full log from a previous update attempt. And it is full of messages like:
For successful update only a shrank variant is available, but it also contains those messages |
@hughsie looks like it is possible to test that. However, I don't think we can get backtrace. Also, I have no access to device itself.
Would it be enough? |
Nah, that only works for adding quirks, not taking them away. Maybe try setting |
Hm... @hughsie it has been updated successfully. Do you need the successful update log? |
Verbose logs attached:
|
@hughsie any ideas? |
Will look tomorrow, sorry was ETOOBUSY today. |
I've added you to the email chain -- the tl;dr: seems to be that the cros_ec plugin is fighting with the rts54hub plugin -- trying to probe the same silicon at the same time. If that's true, then 825cf474ef needs to be reverted. |
Describe the bug
Update of the Acer D501 Dock (VID/PID: 0502/1195) fails with
fwupd
v1.9.16.NB: Works well with v1.9.10.
The update/install is failed with the same error, output from update:
Attached logs of failed 1.9.16 and successful 1.9.10 updates:
cros_ec_update_fail_1.9.16.log
fwupd_update_fail_1.9.16.log
cros_ec_update_success_1.9.10.log
fwupd_update_success_1.9.10.log
Have no access to HW to check with bisect or debug the issue.
Steps to Reproduce
Use Acer D501 Dock with F/W 2.0.8843 and try to update or install the newer version 2.0.10832:
fwupdmgr update d58a9b10-fb95-58ec-91a2-13764eca99f9 --json
CACHE_DIRECTORY='/var/cache/fwupd' fwupdmgr local-install --json --allow-older --allow-reinstall https://fwupd.org/downloads/1aca09b306293eab77af46f02c4ef913538ac99d33e53ff8cc70f71850ef405a-Baklava_11022021_sign.cab 5f243d853fc3575318c9189b5b8d85fd7a71edeb
Expected behavior
The F/W of Acer D501 Dock must updated successfully from 2.0.8843 to 2.0.10832.
fwupd version information
Fwupd v1.9.16 on ChromeOS.
Additional questions
ChromeOS version: R126-15885.0.0 / 126.0.6473.0 (Official Build) unknown (64-bit)
yes
yes
The text was updated successfully, but these errors were encountered: