What's Changed

Bug Fixes 🐛

• fix(get_query): add order_by for v14 by @ssiyad in #1021
• fix(api): fallback value for order by field by @ssiyad in #1023
• fix: contact list fetch by @ssiyad in #1024

New Contributors

• @harshit-30 made their first contribution in #1022

Full Changelog: 0.6.3...0.6.4

What's Changed

Bug Fixes 🐛

• fix(api): get_query for older versions by @ssiyad in #1014

Full Changelog: 0.6.2...0.6.3

What's Changed

• fix(api): don't override (hooks) get_list by @ssiyad in #1013

What's Changed

• fix: create_assignment_rules_for_agent_groups patch by @kamaljohnson in #793
• feat: add url query support for filtering in list viewer by @kamaljohnson in #794
• feat: use list viewer for contact list by @kamaljohnson in #795
• feat: add option to save filters to local storage, list manager by @kamaljohnson in #796
• chore: update version v0.5.4 -> v0.5.5 by @kamaljohnson in #797
• feat: add mini ticket list in agent page by @kamaljohnson in #799
• refactor: ticket list ui by @kamaljohnson in #800
• fix: issue bulk assignment in ticket list by @kamaljohnson in #801
• feat: add All Tickets system preset filter for ticket list by @kamaljohnson in #803
• feat: new page controller for list viewer by @kamaljohnson in #804
• remove extra hover space from f-desk logo by @jahnaviraj in #802
• fixes by @kamaljohnson in #811
• fix: issues by @kamaljohnson in #809
• fix: ticket list ui issues by @kamaljohnson in #812
• fix: ticket list issues by @kamaljohnson in #813
• fix: minor issue in resolution due col in ticket list by @kamaljohnson in #814
• feat: increase list viewer col padding to 5px by @kamaljohnson in #815
• fix: ui issues by @kamaljohnson in #818
• fix: issue in getting assignment rule for agent group by @kamaljohnson in #819
• fix: ui issues by @kamaljohnson in #820
• fix: home page not redirecting to support/kb by @kamaljohnson in #829
• fix: onboarding issues by @kamaljohnson in #828
• fix: assignment rule user list index out of range issue by @kamaljohnson in #830
• Update regex for agent email addresses by @joshuarestivo in #816
• fix: website settings kb redirect issue by @kamaljohnson in #833
• feat: add ticket summary report by @NileshPithiya in #831
• fix: ticket analytics report by @NileshPithiya in #834
• feat: custom fields in ticket by @kamaljohnson in #832
• refactor: change New Agent -> Add Agent in agent list by @kamaljohnson in #854
• chore: update frappedesk workspace by @shariquerik in #855
• feat: KB article suggestions in new ticket page by @kamaljohnson in #848
• fix: custom field issues by @kamaljohnson in #863
• feat: feature to add kb articles to ticket reply by @kamaljohnson in #865
• feat(wip): reply with kb article by @esafwan in #852
• fix: new ticket creation via agent portal by @kamaljohnson in #867
• refactor: controllers by @kamaljohnson in #868
• fix: text editor in customer portal new ticket page by @kamaljohnson in #877
• fix: ui fixes in editor & profile options by @esafwan in #880
• feat: add copy ticket id to clipboard by @kamaljohnson in #890
• fix: contact full name issue in contact list by @kamaljohnson in #891
• fix: communication card styles by @kamaljohnson in #892
• feat: add Active col in sla policy list by @kamaljohnson in #893
• feat: add agent filtering based on agent group inside ticket field component by @kamaljohnson in #896
• feat: Dashboard by @esafwan in #878
• chore: update version v0.5.9 -> v0.5.10 by @kamaljohnson in #898
• fix: code formatting by @kamaljohnson in #899
• feat: customer management by @esafwan in #840
• chore: code formatting by @kamaljohnson in #900
• fix: dashboard ui fixes by @fadilsid in #902
• fix: dashboard issues by @kamaljohnson in #903
• fix: dashboard date-picker css import issue by @kamaljohnson in #904
• fix: issues by @kamaljohnson in #908
• fix: contact name issue in info-panel by @kamaljohnson in #910
• feat: add default ticket type, in fd settings, with Question as default one by @kamaljohnson in #911
• feat: teams and ticket type in settings by @esafwan in #888
• fix: code formatting by @kamaljohnson in #914
• feat: extend customer feature in contacts by @fadilsid in #912
• fix: create ticket api issue by @kamaljohnson in #920
• fix: reply email subject issue by @kamaljohnson in #926
• fix: ui issues by @kamaljohnson in #934
• fix: category deletion issue by @kamaljohnson in #936
• chore: update version v0.5.13 -> v0.5.14 by @kamaljohnson in #937
• fix: css issue in conversation card by @kamaljohnson in #938
• fix: import issue in conversation card component by @kamaljohnson in #939
• chore: update version v0.5.14 -> v0.5.15 by @kamaljohnson in #940
• fix: ticket status capsule color by @kamaljohnson in #949
• Fix support policy UI by @kamaljohnson in #894
• fix: ui fixes by @fadilsid in #951
• refactor: list view by @fadilsid in #955
• feat: cc and bcc in ticket conversation reply by @fadilsid in #954
• feat: edit ticket subject by @fadilsid in #959
• fix: update sla based on condition by @fadilsid in #950
• fix: replace toggle with icon in knowledge base with tab buttons by @fadilsid in #966
• fix: edit icon by @fadilsid in #967
• fix(ui): tickets: id size by @ssiyad in #969
• fix: agent: explicitly fetch image from User by @ssiyad in #978
• fix(ui): remove blocks with v-if="false" by @ssiyad in #979
• fix(ui): missing agent for avatar by @ssiyad in #977
• refactor: list-viewer by @ssiyad in #983
• chore: remove yarn error log by @ssiyad in #985
• feat: setup lint and formatting by @ssiyad in #984
• ci: lint by @ssiyad in #986
• ci: fix missing checkout by @ssiyad in #988
• ci: fix: use git reset --soft by @ssiyad in #990
• ci: fix: pull main by @ssiyad in #992
• ci: fix: no depth spec for main by @ssiyad in #994
• ci: use DukeManh/scoped-actions by @ssiyad in #996
• ci: use reviewdog/action-eslint by @ssiyad in #998
• fix: list view scroll by @ssiyad in #1002
• ci: fix reviewdog/eslint by @ssiyad in #1003
• ci: add semgrep rules by @ssiyad in #1004
• ci: add commit lint by @ssiyad in #1005
• fix(ui): highlight selected settings option by @ssiyad in #1007
• ci: add python unit tests and coverage by @ssiyad in #1006
• feat: filter by agent group (team) by @ssiyad in #1008
• fix: dropdown zindex by @ssiyad in #1010
• chore: bump version to 0.6.1 by @ssiyad in #1011

New Contributors

• @joshuarestivo made their first contribution in #816
• @NileshPithiya made their first contribution in #831
• @shariquerik made their first contribution in #855...

🔥️ What’s new

Canned Responses

Key features added:

1. Ability to manage canned responses from settings.
2. Ability quickly add canned responses when responding to tickets.
3. Ability to search and filter canned responses.

Screenshots from the feature:

🛠️ Fixes

Issues with multi agent-group setting for agents
Ticket list missing read/seen indication

🔥️ What’s new

• Support to add multiple agent groups for an agent
• Ability to remove agents from the assignment rule and add them back with a single toggle, this is done by setting Is Active of an agent true/false respectively

🔥️ What’s new

Refactor ticket list using the new list viewer

List Viewer Updates

• Add a dynamic filtering component, supports, Data, Link, Select, and Date fields)
• Preset filters, type: System, Global, and User
• Save filters to preset filters

List Manager Updates

• Code cleanup
• Support the new list viewer features

New Doctypes

• FD Preset Filter (used to save user / global / system level preset filters)

New Filtering Functionality

Preset Filters + Dynamic syncing

Saving Preset Filters

• Can be saved for the user (this filter press will only be available to that agent)
• Also can be saved as global (these filter presets will be available to all the agents)

Create New Ticket

🔥️ What’s new
New Knowledge Base #737

🔥️ What’s new
Agent assignment rule based on teams #757