From 8a30827daa02857dc4cd126ff5119aa1d4cc4a28 Mon Sep 17 00:00:00 2001
From: Sabu Siyad <hello@ssiyad.com>
Date: Tue, 11 Apr 2023 20:54:59 +0530
Subject: [PATCH 1/5] feat: ticket priority: add integer value field

---
 .../components/desk/tickets/PresetFilters.vue | 28 +++++-----------
 desk/src/pages/desk/Tickets.vue               | 25 +++++++++------
 .../hd_ticket_priority.json                   | 19 +++++++++--
 helpdesk/setup/install.py                     | 32 +++++++++++++------
 4 files changed, 64 insertions(+), 40 deletions(-)

diff --git a/desk/src/components/desk/tickets/PresetFilters.vue b/desk/src/components/desk/tickets/PresetFilters.vue
index 00e137d63..41b977364 100644
--- a/desk/src/components/desk/tickets/PresetFilters.vue
+++ b/desk/src/components/desk/tickets/PresetFilters.vue
@@ -1,34 +1,22 @@
 <template>
-	<Dropdown placement="left" :options="options">
-		<template #default="{ toggleDropdown }">
-			<div
-				class="flex select-none items-center gap-2 rounded-lg border border-gray-300 px-2 py-1"
-				:class="{ 'cursor-pointer': !$_.isEmpty(options) }"
-				@click="toggleDropdown"
-			>
-				<div class="text-base">
-					{{ title }}
-				</div>
-				<FeatherIcon
-					v-if="!$_.isEmpty(options)"
-					name="chevron-down"
-					class="h-4 w-4 stroke-2"
-				/>
-			</div>
-		</template>
-	</Dropdown>
+	<Dropdown
+		:options="options"
+		:button="{
+			label: title,
+			'icon-right': 'chevron-down',
+		}"
+	/>
 </template>
 
 <script>
 import { ref } from "vue";
-import { Dropdown, FeatherIcon } from "frappe-ui";
+import { Dropdown } from "frappe-ui";
 import { useListFilters } from "@/composables/listFilters";
 
 export default {
 	name: "PresetFilters",
 	components: {
 		Dropdown,
-		FeatherIcon,
 	},
 	setup() {
 		const listFilters = useListFilters();
diff --git a/desk/src/pages/desk/Tickets.vue b/desk/src/pages/desk/Tickets.vue
index 5a5ea21f4..58b6d0ec2 100644
--- a/desk/src/pages/desk/Tickets.vue
+++ b/desk/src/pages/desk/Tickets.vue
@@ -16,7 +16,6 @@
 					:button="{
 						label: 'Status',
 						iconRight: 'chevron-down',
-						class: 'text-gray-500 bg-gray-200 rounded-lg',
 					}"
 				/>
 				<Dropdown
@@ -24,7 +23,6 @@
 					:button="{
 						label: 'Priority',
 						iconRight: 'chevron-down',
-						class: 'text-gray-500 bg-gray-200 rounded-lg',
 					}"
 				/>
 			</div>
@@ -35,22 +33,21 @@
 					:button="{
 						label: 'Sort',
 						iconLeft: 'list',
-						class: 'text-gray-500 bg-gray-200 rounded-lg',
 					}"
 				>
 					<template #default>
 						<Button>
 							<template #icon-left>
-								<IconSort />
+								<IconSort class="mr-1.5 h-4 w-4" />
 							</template>
-							<div class="px-1">Sort</div>
+							<div>Sort</div>
 						</Button>
 					</template>
 				</Dropdown>
 			</div>
 		</div>
 		<div class="bg-gray-100 px-6 font-sans text-base text-gray-500">
-			<div class="flex items-center gap-2 px-2 py-1">
+			<div class="flex items-center gap-2 px-2 py-1.5">
 				<div class="pl-1 pr-4">
 					<Input
 						type="checkbox"
@@ -274,9 +271,19 @@ export default {
 		}
 
 		const sortOptions = [
-			{ label: "HD Ticket Type", value: "ticket_type" },
-			{ label: "Modified", value: "modified" },
-			{ label: "Created", value: "created" },
+			{ label: "Due date", value: "resolution_by", sortDirection: "asc" },
+			{ label: "Created on", value: "creation" },
+			{
+				label: "High to low priority",
+				value: "priority",
+				sortDirection: "asc",
+			},
+			{
+				label: "Low to high priority",
+				value: "priority",
+				sortDirection: "desc",
+			},
+			{ label: "Last modified on", value: "modified" },
 		];
 
 		const sortDropdownOptions = sortOptions.map((o) => ({
diff --git a/helpdesk/helpdesk/doctype/hd_ticket_priority/hd_ticket_priority.json b/helpdesk/helpdesk/doctype/hd_ticket_priority/hd_ticket_priority.json
index 44548cc20..31458446e 100644
--- a/helpdesk/helpdesk/doctype/hd_ticket_priority/hd_ticket_priority.json
+++ b/helpdesk/helpdesk/doctype/hd_ticket_priority/hd_ticket_priority.json
@@ -5,6 +5,8 @@
  "doctype": "DocType",
  "engine": "InnoDB",
  "field_order": [
+  "integer_value",
+  "column_break_fzcl",
   "description"
  ],
  "fields": [
@@ -12,10 +14,23 @@
    "fieldname": "description",
    "fieldtype": "Small Text",
    "label": "Description"
+  },
+  {
+   "description": "The integer field represents the priority of a task or item, with lower numbers indicating higher priority. For example, a task with a priority of 1 would be considered more important than a task with a priority of 2, and so on. You can use this field to assign priorities to your tasks or items, which will help you manage them more effectively",
+   "fieldname": "integer_value",
+   "fieldtype": "Int",
+   "in_list_view": 1,
+   "label": "Integer value",
+   "non_negative": 1,
+   "reqd": 1
+  },
+  {
+   "fieldname": "column_break_fzcl",
+   "fieldtype": "Column Break"
   }
  ],
  "links": [],
- "modified": "2022-02-17 17:57:30.628251",
+ "modified": "2023-04-11 20:48:07.721515",
  "modified_by": "Administrator",
  "module": "Helpdesk",
  "name": "HD Ticket Priority",
@@ -64,4 +79,4 @@
  "sort_order": "ASC",
  "states": [],
  "track_changes": 1
-}
+}
\ No newline at end of file
diff --git a/helpdesk/setup/install.py b/helpdesk/setup/install.py
index 03220c965..3cb7e2938 100644
--- a/helpdesk/setup/install.py
+++ b/helpdesk/setup/install.py
@@ -119,11 +119,17 @@ def add_default_sla():
 	sla_doc.append("priorities", urgent_priority)
 
 	sla_fullfilled_on_resolved = frappe.get_doc(
-		{"doctype": "HD Service Level Agreement Fulfilled On Status", "status": "Resolved"}
+		{
+			"doctype": "HD Service Level Agreement Fulfilled On Status",
+			"status": "Resolved",
+		}
 	)
 
 	sla_fullfilled_on_closed = frappe.get_doc(
-		{"doctype": "HD Service Level Agreement Fulfilled On Status", "status": "Closed"}
+		{
+			"doctype": "HD Service Level Agreement Fulfilled On Status",
+			"status": "Closed",
+		}
 	)
 
 	sla_doc.append("sla_fulfilled_on", sla_fullfilled_on_resolved)
@@ -218,13 +224,21 @@ def add_default_ticket_types():
 
 
 def add_default_ticket_priorities():
-	ticket_priorities = ["Low", "Medium", "High", "Urgent"]
-
-	for priority in ticket_priorities:
-		if not frappe.db.exists("HD Ticket Priority", priority):
-			priority_doc = frappe.new_doc("HD Ticket Priority")
-			priority_doc.name = priority
-			priority_doc.insert()
+	ticket_priorities = [
+		"Urgent",
+		"High",
+		"Medium",
+		"Low",
+	]
+
+	for (i, priority) in enumerate(ticket_priorities):
+		if frappe.db.exists("HD Ticket Priority", priority):
+			continue
+
+		doc = frappe.new_doc("HD Ticket Priority")
+		doc.name = priority
+		doc.integer_value = i * 100
+		doc.insert()
 
 
 def add_default_agent_groups():

From 65462aefee27468912cc6eee6dcc102183d859bb Mon Sep 17 00:00:00 2001
From: Sabu Siyad <hello@ssiyad.com>
Date: Wed, 12 Apr 2023 01:52:45 +0530
Subject: [PATCH 2/5] feat: add `sort_options`

---
 desk/src/composables/listFilters.ts           |  6 +-
 desk/src/composables/listManager.ts           |  5 +-
 desk/src/pages/desk/Tickets.vue               | 72 +++++++------------
 desk/src/stores/ticketPriority.ts             | 10 ++-
 helpdesk/extends/client.py                    |  5 +-
 helpdesk/extends/doc.py                       | 42 +++++++++++
 .../helpdesk/doctype/hd_ticket/hd_ticket.py   | 31 +++++++-
 7 files changed, 114 insertions(+), 57 deletions(-)
 create mode 100644 helpdesk/extends/doc.py

diff --git a/desk/src/composables/listFilters.ts b/desk/src/composables/listFilters.ts
index d95482196..0c3d8ca6e 100644
--- a/desk/src/composables/listFilters.ts
+++ b/desk/src/composables/listFilters.ts
@@ -113,11 +113,9 @@ export function useListFilters() {
 	}
 
 	function queryOrderBy() {
-		const { sortBy, sortDirection = "desc" } = route.query;
-
+		const { sortBy, sortDirection } = route.query;
 		if (!sortBy) return;
-
-		return `${sortBy} ${sortDirection}`;
+		return [sortBy, sortDirection].join(" ").trim();
 	}
 
 	function applyQuery(query: Array<FilterItem> | string) {
diff --git a/desk/src/composables/listManager.ts b/desk/src/composables/listManager.ts
index ad5f3f223..45d4d3141 100644
--- a/desk/src/composables/listManager.ts
+++ b/desk/src/composables/listManager.ts
@@ -46,6 +46,7 @@ export function createListManager(options: ListOptions) {
 		pageLength: pageLength.value,
 		start: start.value,
 		cache,
+		auto: false,
 		onSuccess() {
 			meta.submit({
 				doctype,
@@ -84,10 +85,10 @@ export function createListManager(options: ListOptions) {
 
 	onMounted(() => {
 		const queryFilters = filterManager.queryFilters();
-		const sortBy = filterManager.queryOrderBy();
+		const orderByQuery = filterManager.queryOrderBy();
 
 		if (!isEmpty(queryFilters)) filters.value = queryFilters;
-		if (sortBy) orderBy.value = sortBy;
+		if (orderByQuery) orderBy.value = orderByQuery;
 
 		list.reload();
 	});
diff --git a/desk/src/pages/desk/Tickets.vue b/desk/src/pages/desk/Tickets.vue
index 58b6d0ec2..809e2d66c 100644
--- a/desk/src/pages/desk/Tickets.vue
+++ b/desk/src/pages/desk/Tickets.vue
@@ -29,7 +29,7 @@
 			<div class="flex items-center gap-2">
 				<CompositeFilters />
 				<Dropdown
-					:options="sortDropdownOptions"
+					:options="sortOptions"
 					:button="{
 						label: 'Sort',
 						iconLeft: 'list',
@@ -108,7 +108,7 @@
 						<Dropdown :options="priorityDropdownOptions(t.name, t.priority)">
 							<template #default>
 								<Badge
-									:color-map="priorityColorMap"
+									:color-map="ticketPriorityStore.colorMap"
 									:label="t.priority"
 									class="cursor-pointer"
 								/>
@@ -242,67 +242,38 @@ export default {
 	},
 	inject: ["agents"],
 	setup() {
-		const selected = ref(new Set());
+		const authStore = useAuthStore();
 		const listFilters = useListFilters();
-		const ticketStatusStore = useTicketStatusStore();
+		const selected = ref(new Set());
+		const showNewTicketDialog = ref(false);
 		const ticketPriorityStore = useTicketPriorityStore();
-		const authStore = useAuthStore();
+		const ticketStatusStore = useTicketStatusStore();
 
 		const ticketList = createListManager({
 			doctype: "HD Ticket",
 			pageLength: 20,
-			orderBy: "modified desc",
 		});
 
 		return {
 			authStore,
 			listFilters,
 			selected,
+			showNewTicketDialog,
 			ticketList,
 			ticketPriorityStore,
 			ticketStatusStore,
 		};
 	},
-	data() {
-		function sortBy(key, dir) {
-			this.$router.push({
-				query: { q: this.$route.query.q, sortBy: key, sortDirection: dir },
-			});
-		}
-
-		const sortOptions = [
-			{ label: "Due date", value: "resolution_by", sortDirection: "asc" },
-			{ label: "Created on", value: "creation" },
-			{
-				label: "High to low priority",
-				value: "priority",
-				sortDirection: "asc",
-			},
-			{
-				label: "Low to high priority",
-				value: "priority",
-				sortDirection: "desc",
-			},
-			{ label: "Last modified on", value: "modified" },
-		];
-
-		const sortDropdownOptions = sortOptions.map((o) => ({
-			label: o.label,
-			handler: sortBy.bind(this, o.value, o.sortDirection || "desc"),
-		}));
-
-		return {
-			priorityColorMap: {
-				Urgent: "red",
-				High: "yellow",
-				Medium: "green",
-				Low: "blue",
-			},
-			showNewTicketDialog: false,
-			sortDropdownOptions,
-		};
-	},
 	computed: {
+		sortOptions() {
+			const options = this.$resources.sortOptions.data || [];
+			return options.map((o) => ({
+				label: o,
+				value: o,
+				handler: () =>
+					this.$router.push({ query: { ...this.$route.query, sortBy: o } }),
+			}));
+		},
 		allSelected() {
 			if (this.$_.isEmpty(this.ticketList.list.data)) return;
 			return this.ticketList.list.data.length === this.selected.size;
@@ -424,10 +395,19 @@ export default {
 					value,
 				},
 			];
-			this.listFilters.applyQuery(this.listFilters.toQuery(f));
+			this.listFilters.applyQuery(f);
 		},
 	},
 	resources: {
+		sortOptions() {
+			return {
+				url: "helpdesk.extends.doc.sort_options",
+				auto: true,
+				params: {
+					doctype: "HD Ticket",
+				},
+			};
+		},
 		bulkAssignTicketStatus() {
 			return {
 				url: "helpdesk.api.ticket.bulk_assign_ticket_status",
diff --git a/desk/src/stores/ticketPriority.ts b/desk/src/stores/ticketPriority.ts
index dd1299e6e..eba85defc 100644
--- a/desk/src/stores/ticketPriority.ts
+++ b/desk/src/stores/ticketPriority.ts
@@ -10,6 +10,7 @@ type TicketPriority = {
 export const useTicketPriorityStore = defineStore("ticketPriority", () => {
 	const d__ = createListResource({
 		doctype: "HD Ticket Priority",
+		orderBy: "integer_value desc",
 		auto: true,
 	});
 
@@ -17,9 +18,16 @@ export const useTicketPriorityStore = defineStore("ticketPriority", () => {
 		() => d__.list?.data || []
 	);
 	const names = computed(() => options.value.map((o) => o.name));
+	const colorMap = {
+		Urgent: "red",
+		High: "yellow",
+		Medium: "green",
+		Low: "blue",
+	};
 
 	return {
-		options,
+		colorMap,
 		names,
+		options,
 	};
 });
diff --git a/helpdesk/extends/client.py b/helpdesk/extends/client.py
index 0285514d1..147a869b0 100644
--- a/helpdesk/extends/client.py
+++ b/helpdesk/extends/client.py
@@ -9,6 +9,7 @@
 from frappe.query_builder import Query
 from frappe.query_builder.functions import Count
 
+from .doc import apply_sort
 from .qb import get_query
 
 
@@ -30,7 +31,6 @@ def get_list(
 		table=doctype,
 		fields=fields,
 		filters=filters,
-		order_by=order_by,
 		offset=start,
 		limit=limit,
 		group_by=group_by,
@@ -38,6 +38,7 @@ def get_list(
 
 	query = apply_custom_filters(doctype, query)
 	query = apply_hook(doctype, query)
+	query = apply_sort(doctype, order_by, query)
 
 	return query.run(as_dict=True, debug=debug)
 
@@ -58,12 +59,12 @@ def get_list_meta(
 	query: Query = get_query(
 		table=doctype,
 		filters=filters,
-		order_by=order_by,
 		group_by=group_by,
 	)
 
 	query = apply_custom_filters(doctype, query)
 	query = apply_hook(doctype, query)
+	query = apply_sort(doctype, order_by, query)
 
 	total_count = Count("*").as_("total_count")
 	query = query.select(total_count)
diff --git a/helpdesk/extends/doc.py b/helpdesk/extends/doc.py
new file mode 100644
index 000000000..01d0fec0a
--- /dev/null
+++ b/helpdesk/extends/doc.py
@@ -0,0 +1,42 @@
+from functools import lru_cache
+from types import FunctionType
+
+import frappe
+from frappe.model.document import get_controller
+from frappe.query_builder import Order
+
+SORT_OPTIONS_METHOD = "sort_options"
+DEFAULT_SORT_FIELD = "modified"
+DEFAULT_SORT_DIRECTION = Order.desc
+
+
+@frappe.whitelist()
+def sort_options(doctype: str):
+	c = get_controller(doctype)
+
+	if not hasattr(c, SORT_OPTIONS_METHOD):
+		return []
+
+	return c.sort_options().keys()
+
+
+@lru_cache
+def apply_sort(doctype: str, order_by: str, query):
+	controller = get_controller(doctype)
+	fallback = query.orderby(DEFAULT_SORT_FIELD, order=DEFAULT_SORT_DIRECTION)
+
+	if not hasattr(controller, SORT_OPTIONS_METHOD):
+		return fallback
+
+	action = controller.sort_options().get(order_by)
+
+	if isinstance(action, FunctionType):
+		return action(query)
+
+	if isinstance(action, (list, tuple)):
+		return query.orderby(action[0], order=action[1])
+
+	if isinstance(action, str):
+		return query.orderby(action, order=DEFAULT_SORT_DIRECTION)
+
+	return fallback
diff --git a/helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py b/helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py
index 9c92a00cc..503876217 100644
--- a/helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py
+++ b/helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py
@@ -3,6 +3,7 @@
 import json
 from datetime import timedelta
 from typing import List
+from functools import lru_cache
 
 import frappe
 from frappe import _
@@ -13,7 +14,7 @@
 from frappe.email.inbox import link_communication_to_document
 from frappe.model.document import Document
 from frappe.model.mapper import get_mapped_doc
-from frappe.query_builder import Case, DocType
+from frappe.query_builder import Case, DocType, Order
 from frappe.query_builder.functions import Count
 from frappe.utils import date_diff, get_datetime, now_datetime, time_diff_in_seconds
 from frappe.utils.user import is_website_user
@@ -89,6 +90,30 @@ def can_ignore_restrictions(user: str) -> bool:
 		# Must be part of at-least one team which can ignore restrictions
 		return len(teams) > 0
 
+	@staticmethod
+	@lru_cache
+	def sort_options():
+		def by_priority(query: Query, direction: Order):
+			QBTicket = frappe.qb.DocType("HD Ticket")
+			QBPriority = frappe.qb.DocType("HD Ticket Priority")
+
+			query = (
+				query.left_join(QBPriority)
+				.on(QBPriority.name == QBTicket.priority)
+				.orderby(QBPriority.integer_value, order=direction)
+				.orderby(QBTicket.resolution_by, order=Order.desc)
+			)
+
+			return query
+
+		return {
+			"Due date": ("resolution_by", Order.asc),
+			"Created on": ("creation", Order.asc),
+			"High to low priority": lambda q: by_priority(q, Order.asc),
+			"Low to high priority": lambda q: by_priority(q, Order.desc),
+			"Last modified on": "modified",
+		}
+
 	def autoname(self):
 		return self.name
 
@@ -271,7 +296,9 @@ def assign_agent(self, agent):
 		agent_name = frappe.get_value("HD Agent", agent, "agent_name")
 		log_ticket_activity(self.name, f"assigned to {agent_name}")
 		frappe.publish_realtime(
-			"helpdesk:update-ticket-assignee", {"ticket_id": self.name}, after_commit=True
+			"helpdesk:update-ticket-assignee",
+			{"ticket_id": self.name},
+			after_commit=True,
 		)
 
 	def get_assigned_agent(self):

From 9056aaeddb2029be625a1d16d5f6a7df4631ec6a Mon Sep 17 00:00:00 2001
From: Sabu Siyad <hello@ssiyad.com>
Date: Wed, 12 Apr 2023 02:07:43 +0530
Subject: [PATCH 3/5] feat: patch: integer values for ticket priorities

---
 helpdesk/patches/add_priority_integer.py | 20 ++++++++++++++++++++
 1 file changed, 20 insertions(+)
 create mode 100644 helpdesk/patches/add_priority_integer.py

diff --git a/helpdesk/patches/add_priority_integer.py b/helpdesk/patches/add_priority_integer.py
new file mode 100644
index 000000000..008538030
--- /dev/null
+++ b/helpdesk/patches/add_priority_integer.py
@@ -0,0 +1,20 @@
+import frappe
+
+
+BUILTIN_PRIORITIES = {
+	"Urgent": 100,
+	"High": 200,
+	"Medium": 300,
+	"Low": 400,
+}
+
+
+def execute():
+	for p in BUILTIN_PRIORITIES:
+		d = frappe.get_doc("HD Ticket Priority", p)
+
+		if d.integer_value:
+			continue
+
+		d.integer_value = BUILTIN_PRIORITIES[p]
+		d.save()

From bb9f84911d64f287434e283681122583e78bdd64 Mon Sep 17 00:00:00 2001
From: Sabu Siyad <hello@ssiyad.com>
Date: Wed, 12 Apr 2023 02:09:35 +0530
Subject: [PATCH 4/5] chore: install: change priority integer logic

---
 helpdesk/setup/install.py | 18 +++++++++---------
 1 file changed, 9 insertions(+), 9 deletions(-)

diff --git a/helpdesk/setup/install.py b/helpdesk/setup/install.py
index 3cb7e2938..a4c85eda1 100644
--- a/helpdesk/setup/install.py
+++ b/helpdesk/setup/install.py
@@ -224,20 +224,20 @@ def add_default_ticket_types():
 
 
 def add_default_ticket_priorities():
-	ticket_priorities = [
-		"Urgent",
-		"High",
-		"Medium",
-		"Low",
-	]
-
-	for (i, priority) in enumerate(ticket_priorities):
+	ticket_priorities = {
+		"Urgent": 100,
+		"High": 200,
+		"Medium": 300,
+		"Low": 400,
+	}
+
+	for priority in ticket_priorities:
 		if frappe.db.exists("HD Ticket Priority", priority):
 			continue
 
 		doc = frappe.new_doc("HD Ticket Priority")
 		doc.name = priority
-		doc.integer_value = i * 100
+		doc.integer_value = ticket_priorities[priority]
 		doc.insert()
 
 

From 0614ea7b25560de999c86ba80d69bbc492a2cfc4 Mon Sep 17 00:00:00 2001
From: Sabu Siyad <hello@ssiyad.com>
Date: Wed, 12 Apr 2023 02:22:36 +0530
Subject: [PATCH 5/5] fix: sort: remove cache

---
 helpdesk/extends/doc.py | 6 ++----
 1 file changed, 2 insertions(+), 4 deletions(-)

diff --git a/helpdesk/extends/doc.py b/helpdesk/extends/doc.py
index 01d0fec0a..e2a893bbf 100644
--- a/helpdesk/extends/doc.py
+++ b/helpdesk/extends/doc.py
@@ -1,9 +1,8 @@
-from functools import lru_cache
 from types import FunctionType
 
 import frappe
 from frappe.model.document import get_controller
-from frappe.query_builder import Order
+from frappe.query_builder import Order, Query
 
 SORT_OPTIONS_METHOD = "sort_options"
 DEFAULT_SORT_FIELD = "modified"
@@ -20,8 +19,7 @@ def sort_options(doctype: str):
 	return c.sort_options().keys()
 
 
-@lru_cache
-def apply_sort(doctype: str, order_by: str, query):
+def apply_sort(doctype: str, order_by: str, query: Query):
 	controller = get_controller(doctype)
 	fallback = query.orderby(DEFAULT_SORT_FIELD, order=DEFAULT_SORT_DIRECTION)