[Bug]: Packard Health (athena health) issue - NetworkError when attempting to fetch resource.

[eldridgea]

Contact Details

[email protected]

What happened?

When adding the data source Packard Health, I am able to login and am redirected back to Fasten, where a tile for Pakcard Health appears. However after a moment, it vanished and showed an error toast message An error occurred while initialize external data source connection: '{}'

Apologies fir the lack of log attachments -- are you looking for the docker container logs or something else?

(Loving the software so far -- thanks so much for the efforts!)

Flavor

Docker

Version

1.1.0

Relevant log output

No response

[AnalogJ]

can you open up the background jobs page (click the bell icon in the top right, then the show background jobs link)
You should see a row in the table for your failed connection. If you click on that, do you see anything in the JSON that could be relevant?

(please be sure to remove any ids/personally identifiable information before copy-pasting in this issue)

[eldridgea]

Ah, thank you! Yes I see a line item for each time I tried where it has the status of STATUS_FAILED

The details show

{
  "source_id": "00000000-0000-0000-0000-000000000000",
  "brand_id": "3bbe88aa-a376-464c-85f7-a30ab04c57c3",
  "checkpoint_data": {
    "brand_id": "3bbe88aa-a376-464c-85f7-a30ab04c57c3",
    "code_challenge_method": "S256",
    "endpoint_id": "c80fbbc2-ad04-4a3c-90a3-f94ebeb9f34e",
    "portal_id": "72dcf23a-5ad2-4999-aa34-059042faf752",
    "state": "0b806c11-dd80-4683-8295-4ab7f26fbc05"
  },
  "error_data": {
    "error": "{}",
    "stack": "",
    "summary": "An error occurred while initializing external data source connection: '{}'"
  }
}

[AnalogJ]

ugh. thats not helpful at all. Let me make some changes to the main branch and add some additional debugging if I can.

In the meantime, can you check your Browser console and docker terminal for errors that could be related?

[abuettner93]

This is for another athena health connection (MedHelp). Ive sanitized the ids, but the big one seems to be the stack in error_data. Running as a docker image on Mac. Potentially missing/unavailable resources in the web assets?

{
"source_id": "00000000-0000-0000-0000-000000000000",
"brand_id": "7fdbf11c-4bc1-47a2-b14b-0c5ec1452ada",
"checkpoint_data": {
"brand_id": "7fdbf11c-4bc1-47a2-b14b-0c5ec1452ada",
"code_challenge_method": "S256",
"endpoint_id": "sanitized",
"portal_id": "0d58b2b2-7280-45c8-8faf-888a368ab340",
"state": "sanitized"
},
"error_data": {
"error": "{}",
"stack": "TypeError: Failed to fetch\n at http:https://localhost:9090/web/assets/js/lforms/assets/lib/zone.min.js:29:5826\n at a. (http:https://localhost:9090/web/assets/js/lforms/assets/lib/zone.min.js:22:3126)\n at http:https://localhost:9090/web/main.3010d54f37fe1180.js:1:756473\n at Generator.next ()\n at De (http:https://localhost:9090/web/polyfills.5ca82281f9682ff9.js:1:215358)\n at kt (http:https://localhost:9090/web/polyfills.5ca82281f9682ff9.js:1:215584)\n at e.invoke (http:https://localhost:9090/web/assets/js/lforms/assets/lib/zone.min.js:14:7205)\n at Object.onInvoke (http:https://localhost:9090/web/main.3010d54f37fe1180.js:1:114496)\n at e.invoke (http:https://localhost:9090/web/assets/js/lforms/assets/lib/zone.min.js:14:7145)\n at t.run (http:https://localhost:9090/web/assets/js/lforms/assets/lib/zone.min.js:14:2289)",
"summary": "An error occurred while initializing external data source connection: '{}'"
}
}

[Eschguy]

Having the same issue for HealthPartners

{
  "source_id": "00000000-0000-0000-0000-000000000000",
  "brand_id": "3905751e-68d3-4cc8-b8b4-3b340160661f",
  "checkpoint_data": {
    "brand_id": "3905751e-68d3-4cc8-b8b4-3b340160661f",
    "code_challenge_method": "S256",
    "endpoint_id": "5e4643f0-fb3b-46b6-a4f4-1fa108246eb6",
    "portal_id": "514e1d13-1ad0-42c9-9972-0139d1698642",
    "state": "3598bb7b-0642-4aec-bb01-3b40aa0c4d21"
  },
  "error_data": {
    "error": "{}",
    "stack": "298/callback/Rot</a<@http:https://172.16.0.199:9090/web/main.3010d54f37fe1180.js:1:2689464\nDe@http:https://172.16.0.199:9090/web/polyfills.5ca82281f9682ff9.js:1:215358\nkt@http:https://172.16.0.199:9090/web/polyfills.5ca82281f9682ff9.js:1:215586\ne.prototype.invoke@http:https://172.16.0.199:9090/web/assets/js/lforms/assets/lib/zone.min.js:14:7205\nonInvoke@http:https://172.16.0.199:9090/web/main.3010d54f37fe1180.js:1:114496\ne.prototype.invoke@http:https://172.16.0.199:9090/web/assets/js/lforms/assets/lib/zone.min.js:14:7145\nt.prototype.run@http:https://172.16.0.199:9090/web/assets/js/lforms/assets/lib/zone.min.js:14:2289\nZ/<@http:https://172.16.0.199:9090/web/assets/js/lforms/assets/lib/zone.min.js:29:2798\ne.prototype.invokeTask@http:https://172.16.0.199:9090/web/assets/js/lforms/assets/lib/zone.min.js:14:7889\nonInvokeTask@http:https://172.16.0.199:9090/web/main.3010d54f37fe1180.js:1:114312\ne.prototype.invokeTask@http:https://172.16.0.199:9090/web/assets/js/lforms/assets/lib/zone.min.js:14:7810\nt.prototype.runTask@http:https://172.16.0.199:9090/web/assets/js/lforms/assets/lib/zone.min.js:14:2952\nm@http:https://172.16.0.199:9090/web/assets/js/lforms/assets/lib/zone.min.js:14:10271\n",
    "summary": "An error occurred while initializing external data source connection: '{}'"
  }
}

[AnalogJ]

thanks for all the info @Eschguy @abuettner93 @eldridgea

@abuettner93: the references in the stack trace field just mean that the failure occurred in the frontend javascript, not that there's a missing resource.

Do you see anything in your browser console logs? There should be something there, or in the network tab at the very least.

[eldridgea]

I did have some console areas. This is a little out of my wheelhouse so not sure if this is relevant but attached the erros below that I got in the console after try to add Packard Health again. There did seem to be some issues with the callbac urls.

Loading module from “https://fasten.naphos.com/web/sources/callback/polyfills.5ca82281f9682ff9.js” was blocked because of a disallowed MIME type (“text/html”).
[1d69cb82-79c9-4729-954d-0b7f15dd52b2](https://fasten.naphos.com/web/sources/callback/1d69cb82-79c9-4729-954d-0b7f15dd52b2?code=Z0Mu-nfcqhOCLg8_X9ZAYZ2CydQoXqKWDqlQ6Nxrwyw&state=1d69cb82-79c9-4729-954d-0b7f15dd52b2)
The script from “https://fasten.naphos.com/web/sources/callback/assets/js/webcomponents/webcomponents-loader.js” was loaded even though its MIME type (“text/html”) is not a valid JavaScript MIME type.
[1d69cb82-79c9-4729-954d-0b7f15dd52b2](https://fasten.naphos.com/web/sources/callback/1d69cb82-79c9-4729-954d-0b7f15dd52b2?code=Z0Mu-nfcqhOCLg8_X9ZAYZ2CydQoXqKWDqlQ6Nxrwyw&state=1d69cb82-79c9-4729-954d-0b7f15dd52b2)
Loading module from “https://fasten.naphos.com/web/sources/callback/runtime.e434440f45e5e380.js” was blocked because of a disallowed MIME type (“text/html”).
[1d69cb82-79c9-4729-954d-0b7f15dd52b2](https://fasten.naphos.com/web/sources/callback/1d69cb82-79c9-4729-954d-0b7f15dd52b2?code=Z0Mu-nfcqhOCLg8_X9ZAYZ2CydQoXqKWDqlQ6Nxrwyw&state=1d69cb82-79c9-4729-954d-0b7f15dd52b2)
The script from “https://fasten.naphos.com/web/sources/callback/assets/js/asmcrypto-2.3.2.all.es5.min.js” was loaded even though its MIME type (“text/html”) is not a valid JavaScript MIME type.
[1d69cb82-79c9-4729-954d-0b7f15dd52b2](https://fasten.naphos.com/web/sources/callback/1d69cb82-79c9-4729-954d-0b7f15dd52b2?code=Z0Mu-nfcqhOCLg8_X9ZAYZ2CydQoXqKWDqlQ6Nxrwyw&state=1d69cb82-79c9-4729-954d-0b7f15dd52b2)
The script from “https://fasten.naphos.com/web/sources/callback/assets/js/lforms/assets/lib/zone.min.js” was loaded even though its MIME type (“text/html”) is not a valid JavaScript MIME type.
[1d69cb82-79c9-4729-954d-0b7f15dd52b2](https://fasten.naphos.com/web/sources/callback/1d69cb82-79c9-4729-954d-0b7f15dd52b2?code=Z0Mu-nfcqhOCLg8_X9ZAYZ2CydQoXqKWDqlQ6Nxrwyw&state=1d69cb82-79c9-4729-954d-0b7f15dd52b2)
The script from “https://fasten.naphos.com/web/sources/callback/assets/js/lforms/lhc-forms.js” was loaded even though its MIME type (“text/html”) is not a valid JavaScript MIME type.
[1d69cb82-79c9-4729-954d-0b7f15dd52b2](https://fasten.naphos.com/web/sources/callback/1d69cb82-79c9-4729-954d-0b7f15dd52b2?code=Z0Mu-nfcqhOCLg8_X9ZAYZ2CydQoXqKWDqlQ6Nxrwyw&state=1d69cb82-79c9-4729-954d-0b7f15dd52b2)
Loading module from “https://fasten.naphos.com/web/sources/callback/main.65e7f4c9abd826a6.js” was blocked because of a disallowed MIME type (“text/html”).
[1d69cb82-79c9-4729-954d-0b7f15dd52b2](https://fasten.naphos.com/web/sources/callback/1d69cb82-79c9-4729-954d-0b7f15dd52b2?code=Z0Mu-nfcqhOCLg8_X9ZAYZ2CydQoXqKWDqlQ6Nxrwyw&state=1d69cb82-79c9-4729-954d-0b7f15dd52b2)
The script from “https://fasten.naphos.com/web/sources/callback/assets/js/lforms/fhir/lformsFHIRAll.min.js” was loaded even though its MIME type (“text/html”) is not a valid JavaScript MIME type.
[1d69cb82-79c9-4729-954d-0b7f15dd52b2](https://fasten.naphos.com/web/sources/callback/1d69cb82-79c9-4729-954d-0b7f15dd52b2?code=Z0Mu-nfcqhOCLg8_X9ZAYZ2CydQoXqKWDqlQ6Nxrwyw&state=1d69cb82-79c9-4729-954d-0b7f15dd52b2)
The script from “https://fasten.naphos.com/web/sources/callback/scripts.54bdb8578a17581d.js” was loaded even though its MIME type (“text/html”) is not a valid JavaScript MIME type.
[1d69cb82-79c9-4729-954d-0b7f15dd52b2](https://fasten.naphos.com/web/sources/callback/1d69cb82-79c9-4729-954d-0b7f15dd52b2?code=XXXXXX&state=1d69cb82-79c9-4729-954d-0b7f15dd52b2)
Uncaught SyntaxError: expected expression, got '<'
[asmcrypto-2.3.2.all.es5.min.js:1:1](https://fasten.naphos.com/web/sources/callback/assets/js/asmcrypto-2.3.2.all.es5.min.js)
Uncaught SyntaxError: export declarations may only appear at top level of a module [scripts.54bdb8578a17581d.js:1:1286](https://fasten.naphos.com/web/scripts.54bdb8578a17581d.js)
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://api.platform.athenahealth.com/oauth2/v1/token. (Reason: CORS header ‘Access-Control-Allow-Origin’ missing). Status code: 200.

TypeError: NetworkError when attempting to fetch resource.

There were also a few errors in the Network tab:

---

Edited some potentially sensitive data - @AnalogJ

[AnalogJ]

This is exactly what I needed, thanks @eldridgea

CORS header Access-Control-Allow-Origin missing - that's the issue. Let me do some spelunking and get back to you all once I have a fix.

[AnalogJ]

confirmed, I was able to replicate this issue locally (it took me a while because I had to find a healthcare institution that uses Athena, and allows me to register as a patient)

The error was actually NetworkError when attempting to fetch resource. -- Which in turn is related to the CORS header Access-Control-Allow-Origin missing message we saw in the browser console

working on a fix now

[AnalogJ]

Fix is in place, letting it run though CI. I'll merge it after dinner.

[AnalogJ]

Hey @eldridgea @Eschguy @abuettner93

Can you pull the latest docker image and verify that the Athena providers you were trying to connect are now working? I was able to replicate this issue locally and I've since made a fix

[eldridgea]

Thanks! I updated but looks like there's still one CORS issue: Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://api.platform.athenahealth.com/oauth2/v1/token. (Reason: CORS header ‘Access-Control-Allow-Origin’ missing). Status code: 200.

Console:

Network tab:

The Fasten job history was still STATUS_FAILED with these details:

{
  "source_id": "00000000-0000-0000-0000-000000000000",
  "brand_id": "3bbe88aa-a376-464c-85f7-a30ab04c57c3",
  "checkpoint_data": {
    "brand_id": "3bbe88aa-a376-464c-85f7-a30ab04c57c3",
    "code_challenge_method": "S256",
    "endpoint_id": "c80fbbc2-ad04-4a3c-90a3-f94ebeb9f34e",
    "portal_id": "72dcf23a-5ad2-4999-aa34-059042faf752",
    "state": "13143927-03c3-426c-a0e2-e52b669fb0a4"
  },
  "error_data": {
    "error": "{}",
    "stack": "",
    "summary": "An error occurred while initializing external data source connection: '{}'"
  }
}

[AnalogJ]

Hey @eldridgea can you confirm which version of the Docker image you're running? There should be some version information in the footer once you login.

[eldridgea]

Looks like v1.1.0.
Maybe I didn't update the image like I thought I did?

[AnalogJ]

that'll be locked to a specific tag.

Can you try pulling and running ghcr.io/fastenhealth/fasten-onprem:main

[eldridgea]

Ahh, that did it! (version main#c48af66)

This is great, thanks so much for the amazingly quick turnaround and the great software overall!

[Eschguy]

Still no luck with a fresh pull

{
  "source_id": "00000000-0000-0000-0000-000000000000",
  "brand_id": "3905751e-68d3-4cc8-b8b4-3b340160661f",
  "checkpoint_data": {
    "brand_id": "3905751e-68d3-4cc8-b8b4-3b340160661f",
    "code_challenge_method": "S256",
    "endpoint_id": "5e4643f0-fb3b-46b6-a4f4-1fa108246eb6",
    "portal_id": "514e1d13-1ad0-42c9-9972-0139d1698642",
    "state": "fee540da-8195-4b84-94a0-ce16c5137c83"
  },
  "error_data": {
    "error": "{\"fileName\":\"http:https://172.16.0.199:9090/web/main.5a380b0d0f41b8fc.js\",\"lineNumber\":1,\"columnNumber\":2689696,\"message\":\"invalid_grant\"}",
    "stack": "298/callback/Rot</a<@http:https://172.16.0.199:9090/web/main.5a380b0d0f41b8fc.js:1:2689696\nDe@http:https://172.16.0.199:9090/web/polyfills.5ca82281f9682ff9.js:1:215358\nkt@http:https://172.16.0.199:9090/web/polyfills.5ca82281f9682ff9.js:1:215586\ne.prototype.invoke@http:https://172.16.0.199:9090/web/assets/js/lforms/assets/lib/zone.min.js:14:7205\nonInvoke@http:https://172.16.0.199:9090/web/main.5a380b0d0f41b8fc.js:1:114496\ne.prototype.invoke@http:https://172.16.0.199:9090/web/assets/js/lforms/assets/lib/zone.min.js:14:7145\nt.prototype.run@http:https://172.16.0.199:9090/web/assets/js/lforms/assets/lib/zone.min.js:14:2289\nZ/<@http:https://172.16.0.199:9090/web/assets/js/lforms/assets/lib/zone.min.js:29:2798\ne.prototype.invokeTask@http:https://172.16.0.199:9090/web/assets/js/lforms/assets/lib/zone.min.js:14:7889\nonInvokeTask@http:https://172.16.0.199:9090/web/main.5a380b0d0f41b8fc.js:1:114312\ne.prototype.invokeTask@http:https://172.16.0.199:9090/web/assets/js/lforms/assets/lib/zone.min.js:14:7810\nt.prototype.runTask@http:https://172.16.0.199:9090/web/assets/js/lforms/assets/lib/zone.min.js:14:2952\nm@http:https://172.16.0.199:9090/web/assets/js/lforms/assets/lib/zone.min.js:14:10271\n",
    "summary": "An error occurred while initializing external data source connection: '{\"fileName\":\"http:https://172.16.0.199:9090/web/main.5a380b0d0f41b8fc.js\",\"lineNumber\":1,\"columnNumber\":2689696,\"message\":\"invalid_grant\"}'"
  }
}

Do I need to have a domain tied to the instance or anything? With it being health records I didn't want to expose it anywhere and keep it internal (my 172.16.X.X IP).

I have my docker logs if you want them, Pastebin seems down at the moment though.

[AnalogJ]

@Eschguy I think you're running into a different error actually.

Your provider seems to be using Epic/MyChart to manage their patient portal.

Do I need to have a domain tied to the instance or anything? With it being health records I didn't want to expose it anywhere and keep it internal (my 172.16.X.X IP).

Nope, that shouldn't effect it at all. If I had to guess, this is related to the version of the Epic software that your provider uses. I have a epic-legacy integration that I might have to enable for this provider. Can you open a new GH issue to track this?

[Eschguy]

Done, see #400