agent always time out

[fathoniinsansilmi]

hi bersace, we have problem with 1 of our temboard agents, we found time out in the log ,but the service agent is up, and the agent and ui port both is listened, we had try to telnet also succesed, we need your help thank you

log
2024-03-01 11:06:32 WIB temboardui[25597] ERROR: monitoring: Failed to query history for db03lnswdc.insw.go.id:5152: timed out
2024-03-01 11:06:41 WIB temboardui[16875] ERROR: tornado: Request failed: 500 Failed to contact agent db03lnswdc.insw.go.id:2345: timed out. Is it running?.
2024-03-01 11:06:41 WIB temboardui[16875] ERROR: access: 500 GET /proxy/db03lnswdc.insw.go.id/2345/dashboard (10.191.1.69) 30059.85ms
2024-03-01 11:06:43 WIB temboardui[16875] ERROR: tornado: Request failed: 500 Failed to contact agent db03lnswdc.insw.go.id:2345: timed out. Is it running?.
2024-03-01 11:06:43 WIB temboardui[16875] ERROR: access: 500 GET /proxy/db03lnswdc.insw.go.id/2345/dashboard (10.191.1.69) 30072.22ms
2024-03-01 11:06:45 WIB temboardui[16875] ERROR: tornado: Request failed: 500 Failed to contact agent db03lnswdc.insw.go.id:2345: timed out. Is it running?.
2024-03-01 11:06:45 WIB temboardui[16875] ERROR: access: 500 GET /proxy/db03lnswdc.insw.go.id/2345/dashboard (10.191.1.69) 30068.56ms
2024-03-01 11:06:47 WIB temboardui[16875] ERROR: tornado: Request failed: 500 Failed to contact agent db03lnswdc.insw.go.id:2345: timed out. Is it running?.
2024-03-01 11:06:47 WIB temboardui[16875] ERROR: access: 500 GET /proxy/db03lnswdc.insw.go.id/2345/dashboard (10.191.1.69) 30066.67ms
2024-03-01 11:06:49 WIB temboardui[16875] ERROR: tornado: Request failed: 500 Failed to contact agent db03lnswdc.insw.go.id:2345: timed out. Is it running?.
2024-03-01 11:06:49 WIB temboardui[16875] ERROR: access: 500 GET /proxy/db03lnswdc.insw.go.id/2345/dashboard (10.191.1.69) 30069.38ms
2024-03-01 11:06:49 WIB temboardui[16875] ERROR: tornado: Request failed: 500 Failed to contact agent db03lnswdc.insw.go.id:2345: timed

service
[root@db03lnswdc nguskrip]# systemctl status temboard-agent
● temboard-agent.service - temBoard agent for PostgreSQL
Loaded: loaded (/usr/lib/systemd/system/temboard-agent.service; enabled; vendor preset: disabled)
Active: active (running) (thawing) since Fri 2024-03-01 11:01:44 WIB; 6min ago
Main PID: 94344 (temboard-agent)
Tasks: 6 (limit: 262144)
Memory: 127.3M
CGroup: /system.slice/temboard-agent.service
├─ 94344 temboard-agent: web
├─ 94373 temboard-agent: worker pool
├─ 94374 temboard-agent: scheduler
└─107717 temboard-agent: task temboardagent.plugins.dashboard.dashboard_collector_batch_worker

Mar 01 11:08:19 db03lnswdc temboard-agent[94344]: INFO: dashboard: Running dashboard collector.
Mar 01 11:08:21 db03lnswdc temboard-agent[94344]: INFO: dashboard: Running dashboard collector.
Mar 01 11:08:23 db03lnswdc temboard-agent[94344]: INFO: dashboard: Running dashboard collector.
Mar 01 11:08:26 db03lnswdc temboard-agent[94344]: INFO: dashboard: Running dashboard collector.
Mar 01 11:08:28 db03lnswdc temboard-agent[94344]: INFO: dashboard: Running dashboard collector.
Mar 01 11:08:30 db03lnswdc temboard-agent[94344]: INFO: dashboard: Running dashboard collector.
Mar 01 11:08:32 db03lnswdc temboard-agent[94344]: INFO: dashboard: Running dashboard collector.
Mar 01 11:08:35 db03lnswdc temboard-agent[94344]: INFO: dashboard: Running dashboard collector.
Mar 01 11:08:37 db03lnswdc temboard-agent[94344]: INFO: dashboard: Running dashboard collector.
Mar 01 11:08:39 db03lnswdc temboard-agent[94344]: INFO: dashboard: Running dashboard collector.

telnet
[root@backupdbgen2 temboard]# telnet 10.239.6.23 2345
Trying 10.239.6.23...
Connected to 10.239.6.23.
Escape character is '^]'.

[root@db03lnswdc nguskrip]# telnet 10.239.8.32 8888
Trying 10.239.8.32...
Connected to 10.239.8.32.
Escape character is '^]'.

[bersace]

Please send output of:

getent hosts db03lnswdc.insw.go.id on UI host.