🐛 Bug Report: Errors in Messaging service

[vule20]

👟 Reproduction steps

I have my own SMTP mail server hosted at smtp.my_domain.com and it works perfectly fine. However, when I integrated it to Appwrite by setting _APP_SMTP_HOST to smtp.my_domain.com and tried messaging my users, I got the following error in the backend.

In addition, the messaging console in my current project appears like this

👍 Expected behavior

It should works fine

👎 Actual Behavior

.

🎲 Appwrite version

Version 1.5.x

💻 Operating system

Linux

🧱 Your Environment

No response

👀 Have you spent some time to check if this issue has been raised before?

• I checked and didn't find similar issue

🏢 Have you read the Code of Conduct?

• I have read the Code of Conduct

[vule20]

My SMTP encryption type is starttls on port 587

[stnguyen90]

@vule20, thanks for raising this issue! 🙏🏼 Do you have tls set for the _APP_SMTP_SECURE environment variable? If not, please try that.

[vule20]

Yeap. I did. My config is here

When I run doctor, it shows that SMTP is disconnected.

And when I run your smpt test script (in your gist), I got this error. I can still use my smtp mail server on port 587 with Python and it works perfectly fine.

[stnguyen90]

@vule20, what version of Appwrite do you have running?

[vule20]

@stnguyen90 As I mentioned above, I'm using Appwrite 1.5.7

[stnguyen90]

@vule20, what happens if you set the _APP_SMTP_SECURE env var to ssl?

[vule20]

@stnguyen90 SMTP sill not connected and the logs from the email test script remain unchanged