replyto email is sometimes ignored by Apple Mail #2743

greatgraphicdesign · 2022-08-08T18:22:07Z

My client uses Apple Mail on his iPhone to respond to incoming website emails where we have a PHPMailer contact form. About half the time when he replies, the "replyto" email address is ignored by Mail and the "from" address is used instead. Since we're using the postmaster address in the "from" to improve email deliverability, he ends up replying to Postmaster instead of the customer. I use Gmail, and I've never experienced this problem with my own forms using the same type of code so this seems like an issue with Apple Mail. Nevertheless, I thought I'd ask if there was something I could do to solve this. Maybe there's something wrong with my code?

validation:

if ($_SERVER['REQUEST_METHOD'] === 'POST' && isset($_POST['contact'])) {

  // validation code where $email and $name are defined as submitted and $error is true if validation fails

  if ($error === false) {

    $email_package = new Email();

    // assemble HTML message to be emailed
    $email_html = "<html email>";

    $email_package->addReplyTo($email, $name);
    $email_package->addRecipient('[email protected]', 'Customer Service');
    $email_package->setSubject('Message from Customer');
    $email_package->isHTML(true);
    $email_package->setBodyHTML($email_html);
    $email_package->send();

    if($email_package->mailSuccess === false) {
      error_log("FAIL: " . $email_package->mailError);
    }
  }
}

email script:

date_default_timezone_set('America/Los_Angeles');

use PHPMailer\PHPMailer\Exception;
use PHPMailer\PHPMailer\PHPMailer;
use PHPMailer\PHPMailer\SMTP;

require 'PHPMailer/Exception.php';
require 'PHPMailer/PHPMailer.php';
require 'PHPMailer/SMTP.php';

class Email {
  private $mailer;

  var $mailSuccess = false;
  var $mailError = '';

  function __construct() {
    $this->mailer = new PHPMailer(true);
    $this->mailer->isSMTP();
    $this->mailer->Host = 'mail.example.com';
    $this->mailer->SMTPAuth = true;
    $this->mailer->Username = '[email protected]';
    $this->mailer->Password = 'password';
    $this->mailer->SMTPSecure = PHPMailer::ENCRYPTION_SMTPS;
    $this->mailer->Port = 465;
    $this->mailer->CharSet = PHPMailer::CHARSET_UTF8;
    $this->mailer->DKIM_domain = $domain;
    $this->mailer->DKIM_selector = 'selector';
    $this->mailer->DKIM_identity = '[email protected]';
    $this->mailer->DKIM_private = 'private.key';
    $this->mailer->setFrom('[email protected]', 'Postmaster');
  }

  public function addReplyTo($address, $name = '') {
    return $this->mailer->addReplyTo($address, $name);
  }

  public function addRecipient($address, $name = '') {
    return $this->mailer->addAddress($address, $name);
  }

  public function setSubject($subject) {
    $this->mailer->Subject = $subject;
  }

  public function isHTML($bool) {
    $this->mailer->isHTML($bool);
  }

  public function setBodyHTML($email_html) {
    $this->mailer->Body = $email_html;
  }

  public function setBodyText($email_text) {
    $this->mailer->AltBody = $email_text;
  }

  public function send() {
    try {
      $this->mailer->send();
      $this->mailSuccess = true;
    } catch (Exception $e) {
      $this->mailError = $e->errorMessage();
      error_log('PHPMailer Error: ' . $this->mailError);
    } catch (\Exception $e) {
      $this->mailError = $e->getMessage();
      error_log('PHPMailer Error: ' . $this->mailError);
    }
  }
}

The text was updated successfully, but these errors were encountered:

Synchro · 2022-08-08T21:01:40Z

This isn't a PHPMailer bug, so I'll close it here, but I've commented on your question on Stack Overflow.

Synchro closed this as completed Aug 8, 2022

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replyto email is sometimes ignored by Apple Mail #2743

replyto email is sometimes ignored by Apple Mail #2743

greatgraphicdesign commented Aug 8, 2022 •

edited

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Synchro commented Aug 8, 2022

replyto email is sometimes ignored by Apple Mail #2743

replyto email is sometimes ignored by Apple Mail #2743

Comments

greatgraphicdesign commented Aug 8, 2022 • edited Loading

Synchro commented Aug 8, 2022

greatgraphicdesign commented Aug 8, 2022 •

edited

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