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preference.inc.php
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preference.inc.php
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<?php
if(!defined('OSTADMININC') || !$thisuser->isadmin()) die($trl->translate("TEXT_ACCESS_DENIED"));
//Get the config info.
$config=($errors && $_POST)?Format::input($_POST):Format::htmlchars($cfg->getConfig());
//Basic checks for warnings...
$warn=array();
if($config['allow_attachments'] && !$config['upload_dir']) {
$errors['allow_attachments']='You need to setup upload dir.';
}else{
if(!$config['allow_attachments'] && $config['allow_email_attachments'])
$warn['allow_email_attachments']='*Attachments Disabled.';
if(!$config['allow_attachments'] && ($config['allow_online_attachments'] or $config['allow_online_attachments_onlogin']))
$warn['allow_online_attachments']='<br>*Attachments Disabled.';
}
if(!$errors['enable_captcha'] && $config['enable_captcha'] && !extension_loaded('gd'))
$errors['enable_captcha']='GD required for captcha to work';
//Not showing err on post to avoid alarming the user...after an update.
if(!$errors['err'] &&!$msg && $warn )
$errors['err']='Possible errors detected, please check the warnings below';
$gmtime=Misc::gmtime();
$depts= db_query('SELECT dept_id,dept_name FROM '.DEPT_TABLE.' WHERE ispublic=1');
$templates=db_query('SELECT tpl_id,name FROM '.EMAIL_TEMPLATE_TABLE.' WHERE cfg_id='.db_input($cfg->getId()));
?>
<div class="msg">System Preferences and Settings (v<?=$config['ostversion']?>)</div>
<table width="100%" border="0" cellspacing=0 cellpadding=0>
<form action="admin.php?t=pref" method="post">
<input type="hidden" name="t" value="pref">
<tr><td>
<table width="100%" border="0" cellspacing=0 cellpadding=2 class="tform">
<tr class="header" ><td colspan=2>General Settings</td></tr>
<tr class="subheader">
<td colspan=2">Offline mode will disable client interface and <b>only</b> allow <b>super admins</b> to login to Staff Control Panel</td>
</tr>
<tr><th><b>Helpdesk Status</b></th>
<td>
<input type="radio" name="isonline" value="1" <?=$config['isonline']?'checked':''?> /><b>Online</b> (Active)
<input type="radio" name="isonline" value="0" <?=!$config['isonline']?'checked':''?> /><b>Offline</b> (Disabled)
<font class="warn"> <?=$config['isoffline']?'osTicket offline':''?></font>
</td>
</tr>
<tr><th>Helpdesk URL:</th>
<td>
<input type="text" size="40" name="helpdesk_url" value="<?=$config['helpdesk_url']?>">
<font class="error">* <?=$errors['helpdesk_url']?></font></td>
</tr>
<tr><th>Helpdesk Name/Title:</th>
<td><input type="text" size="40" name="helpdesk_title" value="<?=$config['helpdesk_title']?>"> </td>
</tr>
<tr><th>Default Email Templates:</th>
<td>
<select name="default_template_id">
<option value=0>Select Default Template</option>
<?
while (list($id,$name) = db_fetch_row($templates)){
$selected = ($config['default_template_id']==$id)?'SELECTED':''; ?>
<option value="<?=$id?>"<?=$selected?>><?=$name?></option>
<?
}?>
</select> <font class="error">* <?=$errors['default_template_id']?></font>
</td>
</tr>
<tr><th>Default Department:</th>
<td>
<select name="default_dept_id">
<option value=0>Select Default Dept</option>
<?
while (list($id,$name) = db_fetch_row($depts)){
$selected = ($config['default_dept_id']==$id)?'SELECTED':''; ?>
<option value="<?=$id?>"<?=$selected?>><?=$name?> Dept</option>
<?
}?>
</select> <font class="error">* <?=$errors['default_dept_id']?></font>
</td>
</tr>
<tr><th>Default Page Size:</th>
<td>
<select name="max_page_size">
<?
$pagelimit=$config['max_page_size'];
for ($i = 5; $i <= 50; $i += 5) {
?>
<option <?=$config['max_page_size'] == $i ? 'SELECTED':''?> value="<?=$i?>"><?=$i?></option>
<?
}?>
</select>
</td>
</tr>
<tr><th>System Log Level:</th>
<td>
<select name="log_level">
<option value=0 <?=$config['log_level'] == 0 ? 'selected="selected"':''?>>None (Disable Logger)</option>
<option value=3 <?=$config['log_level'] == 3 ? 'selected="selected"':''?>> DEBUG</option>
<option value=2 <?=$config['log_level'] == 2 ? 'selected="selected"':''?>> WARN</option>
<option value=1 <?=$config['log_level'] == 1 ? 'selected="selected"':''?>> ERROR</option>
</select>
Purge logs after
<select name="log_graceperiod">
<option value=0 selected> None (Disable)</option>
<?
for ($i = 1; $i <=12; $i++) {
?>
<option <?=$config['log_graceperiod'] == $i ? 'SELECTED':''?> value="<?=$i?>"><?=$i?> <?=($i>1)?'Months':'Month'?></option>
<?
}?>
</select>
</td>
</tr>
<tr><th>Staff Excessive Logins:</th>
<td>
<select name="staff_max_logins">
<?php
for ($i = 1; $i <= 10; $i++) {
echo sprintf('<option value="%d" %s>%d</option>',$i,(($config['staff_max_logins']==$i)?'selected="selected"':''),$i);
}
?>
</select> attempt(s) allowed
before a
<select name="staff_login_timeout">
<?php
for ($i = 1; $i <= 10; $i++) {
echo sprintf('<option value="%d" %s>%d</option>',$i,(($config['staff_login_timeout']==$i)?'selected="selected"':''),$i);
}
?>
</select> min. timeout (penalty in minutes)
</td>
</tr>
<tr><th>Staff Session Timeout:</th>
<td>
<input type="text" name="staff_session_timeout" size=6 value="<?=$config['staff_session_timeout']?>">
(<i>Staff's max Idle time in minutes. Enter 0 to disable timeout</i>)
</td>
</tr>
<tr><th>Bind Staff Session to IP:</th>
<td>
<input type="checkbox" name="staff_ip_binding" <?=$config['staff_ip_binding']?'checked':''?>>
Bind staff's session to login IP.
</td>
</tr>
<tr><th>Client Excessive Logins:</th>
<td>
<select name="client_max_logins">
<?php
for ($i = 1; $i <= 10; $i++) {
echo sprintf('<option value="%d" %s>%d</option>',$i,(($config['client_max_logins']==$i)?'selected="selected"':''),$i);
}
?>
</select> attempt(s) allowed
before a
<select name="client_login_timeout">
<?php
for ($i = 1; $i <= 10; $i++) {
echo sprintf('<option value="%d" %s>%d</option>',$i,(($config['client_login_timeout']==$i)?'selected="selected"':''),$i);
}
?>
</select> min. timeout (penalty in minutes)
</td>
</tr>
<tr><th>Client Session Timeout:</th>
<td>
<input type="text" name="client_session_timeout" size=6 value="<?=$config['client_session_timeout']?>">
(<i>Client's max Idle time in minutes. Enter 0 to disable timeout</i>)
</td>
</tr>
<tr><th>Clickable URLs:</th>
<td>
<input type="checkbox" name="clickable_urls" <?=$config['clickable_urls']?'checked':''?>>
Make URLs clickable
</td>
</tr>
<tr><th>Enable Auto Cron:</th>
<td>
<input type="checkbox" name="enable_auto_cron" <?=$config['enable_auto_cron']?'checked':''?>>
Enable cron call on staff's activity
</td>
</tr>
</table>
<table width="100%" border="0" cellspacing=0 cellpadding=2 class="tform">
<tr class="header"><td colspan=2>Date & Time</td></tr>
<tr class="subheader">
<td colspan=2>Please refer to <a href="http:https://php.net/date" target="_blank">PHP Manual</a> for supported parameters.</td>
</tr>
<tr><th>Time Format:</th>
<td>
<input type="text" name="time_format" value="<?=$config['time_format']?>">
<font class="error">* <?=$errors['time_format']?></font>
<i><?=Format::date($config['time_format'],$gmtime,$config['timezone_offset'],$config['enable_daylight_saving'])?></i></td>
</tr>
<tr><th>Date Format:</th>
<td><input type="text" name="date_format" value="<?=$config['date_format']?>">
<font class="error">* <?=$errors['date_format']?></font>
<i><?=Format::date($config['date_format'],$gmtime,$config['timezone_offset'],$config['enable_daylight_saving'])?></i>
</td>
</tr>
<tr><th>Date & Time Format:</th>
<td><input type="text" name="datetime_format" value="<?=$config['datetime_format']?>">
<font class="error">* <?=$errors['datetime_format']?></font>
<i><?=Format::date($config['datetime_format'],$gmtime,$config['timezone_offset'],$config['enable_daylight_saving'])?></i>
</td>
</tr>
<tr><th>Day, Date & Time Format:</th>
<td><input type="text" name="daydatetime_format" value="<?=$config['daydatetime_format']?>">
<font class="error">* <?=$errors['daydatetime_format']?></font>
<i><?=Format::date($config['daydatetime_format'],$gmtime,$config['timezone_offset'],$config['enable_daylight_saving'])?></i>
</td>
</tr>
<tr><th>Default Timezone:</th>
<td>
<select name="timezone_offset">
<?
$gmoffset = date("Z") / 3600; //Server's offset.
echo"<option value=\"$gmoffset\">Server Time (GMT $gmoffset:00)</option>"; //Default if all fails.
$timezones= db_query('SELECT offset,timezone FROM '.TIMEZONE_TABLE);
while (list($offset,$tz) = db_fetch_row($timezones)){
$selected = ($config['timezone_offset'] ==$offset) ?'SELECTED':'';
$tag=($offset)?"GMT $offset ($tz)":" GMT ($tz)";
?>
<option value="<?=$offset?>"<?=$selected?>><?=$tag?></option>
<?
}?>
</select>
</td>
</tr>
<tr>
<th>Daylight Saving:</th>
<td>
<input type="checkbox" name="enable_daylight_saving" <?=$config['enable_daylight_saving'] ? 'checked': ''?>>Observe daylight savings
</td>
</tr>
</table>
<table width="100%" border="0" cellspacing=0 cellpadding=2 class="tform">
<tr class="header"><td colspan=2>Ticket Options & Settings</td></tr>
<tr class="subheader"><td colspan=2>If enabled ticket lock get auto-renewed on form activity.</td></tr>
<tr><th valign="top">Ticket IDs:</th>
<td>
<input type="radio" name="random_ticket_ids" value="0" <?=!$config['random_ticket_ids']?'checked':''?> /> Sequential
<input type="radio" name="random_ticket_ids" value="1" <?=$config['random_ticket_ids']?'checked':''?> />Random (recommended)
</td>
</tr>
<tr><th valign="top">Ticket Priority:</th>
<td>
<select name="default_priority_id">
<?
$priorities= db_query('SELECT priority_id,priority_desc FROM '.TICKET_PRIORITY_TABLE);
while (list($id,$tag) = db_fetch_row($priorities)){ ?>
<option value="<?=$id?>"<?=($config['default_priority_id']==$id)?'selected':''?>><?=$tag?></option>
<?
}?>
</select> Default priority<br/>
<input type="checkbox" name="allow_priority_change" <?=$config['allow_priority_change'] ?'checked':''?>>
Allow user to overwrite/set priority (new web tickets)<br/>
<input type="checkbox" name="use_email_priority" <?=$config['use_email_priority'] ?'checked':''?> >
Use email priority when available (new emailed tickets)
</td>
</tr>
<tr><th>Maximum <b>Open</b> Tickets:</th>
<td>
<input type="text" name="max_open_tickets" size=4 value="<?=$config['max_open_tickets']?>">
per email. (<i>Helps with spam and flood control. Enter 0 for unlimited</i>)
</td>
</tr>
<tr><th>Auto-Lock Time:</td>
<td>
<input type="text" name="autolock_minutes" size=4 value="<?=$config['autolock_minutes']?>">
<font class="error"><?=$errors['autolock_minutes']?></font>
(<i>Minutes to lock a ticket on activity. Enter 0 to disable locking</i>)
</td>
</tr>
<tr><th>Ticket Grace Period:</th>
<td>
<input type="text" name="overdue_grace_period" size=4 value="<?=$config['overdue_grace_period']?>">
(<i>Hours before ticket is marked overdue. Enter 0 to disable aging.</i>)
</td>
</tr>
<tr><th>Reopened Tickets:</th>
<td>
<input type="checkbox" name="auto_assign_reopened_tickets" <?=$config['auto_assign_reopened_tickets'] ? 'checked': ''?>>
Auto-assign reopened tickets to last respondent 'available'. (<i> 3 months limit</i>)
</td>
</tr>
<tr><th>Assigned Tickets:</th>
<td>
<input type="checkbox" name="show_assigned_tickets" <?=$config['show_assigned_tickets']?'checked':''?>>
Show assigned tickets on open queue.
</td>
</tr>
<tr><th>Answered Tickets:</th>
<td>
<input type="checkbox" name="show_answered_tickets" <?=$config['show_answered_tickets']?'checked':''?>>
Show answered tickets on open queue.
</td>
</tr>
<tr><th>Ticket Activity Log:</th>
<td>
<input type="checkbox" name="log_ticket_activity" <?=$config['log_ticket_activity']?'checked':''?>>
Log ticket's activity as internal notes.
</td>
</tr>
<tr><th>Staff Identity:</th>
<td>
<input type="checkbox" name="hide_staff_name" <?=$config['hide_staff_name']?'checked':''?>>
Hide staff's name on responses.
</td>
</tr>
<tr><th>Human Verification:</th>
<td>
<?php
if($config['enable_captcha'] && !$errors['enable_captcha']) {?>
<img src="../captcha.php" border="0" align="left">
<?}?>
<input type="checkbox" name="enable_captcha" <?=$config['enable_captcha']?'checked':''?>>
Enable captcha on new web tickets. <font class="error"> <?=$errors['enable_captcha']?></font><br/>
</td>
</tr>
</table>
<table width="100%" border="0" cellspacing=0 cellpadding=2 class="tform">
<tr class="header"><td colspan=2 >Email Settings</td></tr>
<tr class="subheader"><td colspan=2>Note that global settings can be disabled at dept/email level.</td></tr>
<tr><th valign="top"><br><b>Incoming Emails</b>:</th>
<td><i>For mail fetcher (POP/IMAP) to work you must set a cron job or simply enable auto-cron</i><br/>
<input type="checkbox" name="enable_mail_fetch" value=1 <?=$config['enable_mail_fetch']? 'checked': ''?> > Enable POP/IMAP email fetch
(<i>Global setting which can be disabled at email level</i>) <br/>
<input type="checkbox" name="enable_email_piping" value=1 <?=$config['enable_email_piping']? 'checked': ''?> > Enable email piping
(<i>You pipe we accept policy</i>)<br/>
<input type="checkbox" name="strip_quoted_reply" <?=$config['strip_quoted_reply'] ? 'checked':''?>>
Strip quoted reply (<i>depends on the tag below</i>)<br/>
<input type="text" name="reply_separator" value="<?=$config['reply_separator']?>"> Reply Separator Tag
<font class="error"> <?=$errors['reply_separator']?></font>
</td>
</tr>
<tr><th valign="top"><br><b>Outgoing Emails</b>:</th>
<td>
<i><b>Default Email:</b> Only applies to outgoing emails with no SMTP settings.</i><br/>
<select name="default_smtp_id"
onChange="document.getElementById('overwrite').style.display=(this.options[this.selectedIndex].value>0)?'block':'none';">
<option value=0><?= $trl->translate('TEXT_SELECT_ONE_TOPIC') ?></option>
<option value=0 selected="selected">None: Use PHP mail function</option>
<?
$emails=db_query('SELECT email_id,email,name,smtp_host FROM '.EMAIL_TABLE.' WHERE smtp_active=1');
if($emails && db_num_rows($emails)) {
while (list($id,$email,$name,$host) = db_fetch_row($emails)){
$email=$name?"$name <$email>":$email;
$email=sprintf('%s (%s)',$email,$host);
?>
<option value="<?=$id?>"<?=($config['default_smtp_id']==$id)?'selected="selected"':''?>><?=$email?></option>
<?
}
}?>
</select> <font class="error"> <?=$errors['default_smtp_id']?></font><br/>
<span id="overwrite" style="display:<?=($config['default_smtp_id']?'display':'none')?>">
<input type="checkbox" name="spoof_default_smtp" <?=$config['spoof_default_smtp'] ? 'checked':''?>>
Allow spoofing (No Overwrite). <font class="error"> <?=$errors['spoof_default_smtp']?></font><br/>
</span>
</td>
</tr>
<tr><th>Default System Email:</th>
<td>
<select name="default_email_id">
<option value=0 disabled><?= $trl->translate('TEXT_SELECT_ONE_TOPIC') ?></option>
<?
$emails=db_query('SELECT email_id,email,name FROM '.EMAIL_TABLE);
while (list($id,$email,$name) = db_fetch_row($emails)){
$email=$name?"$name <$email>":$email;
?>
<option value="<?=$id?>"<?=($config['default_email_id']==$id)?'selected':''?>><?=$email?></option>
<?
}?>
</select>
<font class="error">* <?=$errors['default_email_id']?></font></td>
</tr>
<tr><th valign="top">Default Alert Email:</th>
<td>
<select name="alert_email_id">
<option value=0 disabled><?= $trl->translate('TEXT_SELECT_ONE_TOPIC') ?></option>
<option value=0 selected="selected">Use Default System Email (above)</option>
<?
$emails=db_query('SELECT email_id,email,name FROM '.EMAIL_TABLE.' WHERE email_id != '.db_input($config['default_email_id']));
while (list($id,$email,$name) = db_fetch_row($emails)){
$email=$name?"$name <$email>":$email;
?>
<option value="<?=$id?>"<?=($config['alert_email_id']==$id)?'selected':''?>><?=$email?></option>
<?
}?>
</select>
<font class="error">* <?=$errors['alert_email_id']?></font>
<br/><i>Used to send out alerts and notices to staff.</i>
</td>
</tr>
<tr><th>System Admin Email Address:</th>
<td>
<input type="text" size=25 name="admin_email" value="<?=$config['admin_email']?>">
<font class="error">* <?=$errors['admin_email']?></font></td>
</tr>
</table>
<table width="100%" border="0" cellspacing=0 cellpadding=2 class="tform">
<tr class="header"><td colspan=2>Autoresponders (Global Setting)</td></tr>
<tr class="subheader"><td colspan=2">This is global setting which can be disabled at department level.</td></tr>
<tr><th valign="top">New Ticket:</th>
<td><i>Autoresponse includes the ticket ID required to check status of the ticket</i><br>
<input type="radio" name="ticket_autoresponder" value="1" <?=$config['ticket_autoresponder']?'checked':''?> />Enable
<input type="radio" name="ticket_autoresponder" value="0" <?=!$config['ticket_autoresponder']?'checked':''?> />Disable
</td>
</tr>
<tr><th valign="top">New Ticket by Staff:</th>
<td><i>Notice sent when staff creates a ticket on behalf of the user (Staff can disable)</i><br>
<input type="radio" name="ticket_notice_active" value="1" <?=$config['ticket_notice_active']?'checked':''?> />Enable
<input type="radio" name="ticket_notice_active" value="0" <?=!$config['ticket_notice_active']?'checked':''?> />Disable
</td>
</tr>
<tr><th valign="top">New Message:</th>
<td><i>Message appended to an existing ticket confirmation</i><br>
<input type="radio" name="message_autoresponder" value="1" <?=$config['message_autoresponder']?'checked':''?> />Enable
<input type="radio" name="message_autoresponder" value="0" <?=!$config['message_autoresponder']?'checked':''?> />Disable
</td>
</tr>
<tr><th valign="top">Overlimit notice:</th>
<td><i>Ticket denied notice sent <b>only once</b> on limit violation to the user.</i><br/>
<input type="radio" name="overlimit_notice_active" value="1" <?=$config['overlimit_notice_active']?'checked':''?> />Enable
<input type="radio" name="overlimit_notice_active" value="0" <?=!$config['overlimit_notice_active']?'checked':''?> />Disable
<br><i><b>Note:</b> Admin gets alerts on ALL denials by default.</i><br>
</td>
</tr>
</table>
<table width="100%" border="0" cellspacing=0 cellpadding=2 class="tform">
<tr class="header"><td colspan=2> Alerts & Notices</td></tr>
<tr class="subheader"><td colspan=2>
Notices sent to user use 'No Reply Email' whereas alerts to staff use 'Alert Email' set above as FROM address respectively.</td>
</tr>
<tr><th valign="top">New Ticket Alert:</th>
<td>
<input type="radio" name="ticket_alert_active" value="1" <?=$config['ticket_alert_active']?'checked':''?> />Enable
<input type="radio" name="ticket_alert_active" value="0" <?=!$config['ticket_alert_active']?'checked':''?> />Disable
<br><i>Select recipients</i> <font class="error"> <?=$errors['ticket_alert_active']?></font><br>
<input type="checkbox" name="ticket_alert_admin" <?=$config['ticket_alert_admin']?'checked':''?>> Admin Email
<input type="checkbox" name="ticket_alert_dept_manager" <?=$config['ticket_alert_dept_manager']?'checked':''?>> Department Manager
<input type="checkbox" name="ticket_alert_dept_members" <?=$config['ticket_alert_dept_members']?'checked':''?>> Department Members (spammy)
</td>
</tr>
<tr><th valign="top">New Message Alert:</th>
<td>
<input type="radio" name="message_alert_active" value="1" <?=$config['message_alert_active']?'checked':''?> />Enable
<input type="radio" name="message_alert_active" value="0" <?=!$config['message_alert_active']?'checked':''?> />Disable
<br><i>Select recipients</i> <font class="error"> <?=$errors['message_alert_active']?></font><br>
<input type="checkbox" name="message_alert_laststaff" <?=$config['message_alert_laststaff']?'checked':''?>> Last Respondent
<input type="checkbox" name="message_alert_assigned" <?=$config['message_alert_assigned']?'checked':''?>> Assigned Staff
<input type="checkbox" name="message_alert_dept_manager" <?=$config['message_alert_dept_manager']?'checked':''?>> Department Manager (spammy)
</td>
</tr>
<tr><th valign="top">New Internal Note Alert:</th>
<td>
<input type="radio" name="note_alert_active" value="1" <?=$config['note_alert_active']?'checked':''?> />Enable
<input type="radio" name="note_alert_active" value="0" <?=!$config['note_alert_active']?'checked':''?> />Disable
<br><i>Select recipients</i> <font class="error"> <?=$errors['note_alert_active']?></font><br>
<input type="checkbox" name="note_alert_laststaff" <?=$config['note_alert_laststaff']?'checked':''?>> Last Respondent
<input type="checkbox" name="note_alert_assigned" <?=$config['note_alert_assigned']?'checked':''?>> Assigned Staff
<input type="checkbox" name="note_alert_dept_manager" <?=$config['note_alert_dept_manager']?'checked':''?>> Department Manager (spammy)
</td>
</tr>
<tr><th valign="top">Overdue Ticket Alert:</th>
<td>
<input type="radio" name="overdue_alert_active" value="1" <?=$config['overdue_alert_active']?'checked':''?> />Enable
<input type="radio" name="overdue_alert_active" value="0" <?=!$config['overdue_alert_active']?'checked':''?> />Disable
<br><i>Admin Email gets an alert by default. Select additional recipients below</i> <font class="error"> <?=$errors['overdue_alert_active']?></font><br>
<input type="checkbox" name="overdue_alert_assigned" <?=$config['overdue_alert_assigned']?'checked':''?>> Assigned Staff
<input type="checkbox" name="overdue_alert_dept_manager" <?=$config['overdue_alert_dept_manager']?'checked':''?>> Department Manager
<input type="checkbox" name="overdue_alert_dept_members" <?=$config['overdue_alert_dept_members']?'checked':''?>> Department Members (spammy)
</td>
</tr>
<tr><th valign="top">System Errors:</th>
<td><i>Enabled errors are sent to admin email set above</i><br>
<input type="checkbox" name="send_sys_errors" <?=$config['send_sys_errors']?'checked':'checked'?> disabled>System Errors
<input type="checkbox" name="send_sql_errors" <?=$config['send_sql_errors']?'checked':''?>>SQL errors
<input type="checkbox" name="send_login_errors" <?=$config['send_login_errors']?'checked':''?>>Excessive Login attempts
</td>
</tr>
</table>
</td></tr>
<tr>
<td style="padding:10px 0 10px 240px;">
<input class="button" type="submit" name="submit" value="Save Changes">
<input class="button" type="reset" name="reset" value="Reset Changes">
</td>
</tr>
</form>
</table>