Database Backup and Parent Registration Failures

[discapacidad5]

I am reporting a failure in the OpenSIS database backup and parent registration features.

Steps to Reproduce:

Log in to OpenSIS as a school administrator.
Go to the System Administration page.
Click on the Database Backup tab.
Click on the Create Backup button.
Expected Behavior:

A new window should open with a progress bar indicating the progress of the database backup.

Actual Behavior:

A new window opens, but the progress bar does not appear. The window remains open indefinitely.

Additional Information:

I have also tried to register a parent in OpenSIS, but I am unable to do so. The Add Parent button is not present on the Parents page.

System Information:

OpenSIS version: 9.1
Operating system: Windows 10 Pro
Web browser: Google Chrome
Expected Resolution:

I would like to see these issues resolved as soon as possible.

Thank you for your time and attention to this matter.

[rogergrant99]

Is it possible you're using another language than English, I have seen this behavior if I'm logged in using the French language.

[discapacidad5]

Is it possible you're using another language than English, I have seen this behavior if I'm logged in using the French language.

Thank you for the quick response. You are correct, I was using Spanish but now I have put English and I get this error:

Not Found
The requested URL was not found on this server.
Apache/2.4.58 (Win64) OpenSSL/3.1.3 PHP/8.0.30 Server at 127.0.0.1 Port 80

The "Register Parent" button still does not appear.

[rogergrant99]

Maybe clear your cache.

[discapacidad5]

Quizás borre su caché.

Even after clearing the browser cache, I am still getting the same error "Not Found". I also cannot find the "Register Parent" button anywhere. I am unable to register parents anywhere.

[openSISAdmin]

The parent records are added to the Students' Address and Contacts tab. Once you add the parent and give portal access, the parent will be able to login to openSIS.

[discapacidad5]

The parent records are added to the Students' Address and Contacts tab. Once you add the parent and give portal access, the parent will be able to login to openSIS.

Hi openSISAdmin,

Thank you for your help with teaching me how to register parents. I appreciate your patience and guidance.

I have a suggestion for improving the user experience. I think the "Parents" menu should be renamed to "Representatives" and have a button to add representatives, just like the "Staff" menu. This would make it easier for users to find the right place to register parents.

I also had a problem with backing up the database. I am using Windows 10 and XAMPP. The database was created by the root user without a password on a test computer. I am not sure if the fact that the database has no password is the problem with backing up. In fact, now that I think about it, PHPMyAdmin does not allow you to log in if the database does not have a password. Could this be the problem?

Thanks again for your help. I look forward to hearing from you.

Sincerely,
Cergio Monasterio