Translation Error

[Khalid-kamal]

Dear Tommi,
The following message is shown while translating in Trados, although it is ok with the application or server

The segment I was translating is as follows
Hire vendors for administration and monitoring of GCAM’s IT systems (hardware, software and networks) including ERP processes (Nature of activity - Operational)
Here is a screen shot of the tool

[TommiNieminen]

This seems to be related to the tag restoration functionality, the Trados plugin is trying to place the source tags in the target sentence, but it's failing for some reason. What kind of tags did the Trados segment have?

[Khalid-kamal]

It is a plain text with no tags

[TommiNieminen]

Ok, that's mysterious. Are you using the Trados plugin from the AppStore, or the newer plugin for 2022?

[Khalid-kamal]

Your plugin placed on your github page

[TommiNieminen]

Ok, so it's the plugin which displays the confirmation pop-up window when you open Trados?

[Khalid-kamal]

https://github.com/Helsinki-NLP/OPUS-CAT/releases

[Khalid-kamal]

If you have a new tool or a new plugin, please add it to your link

[TommiNieminen]

Ok, so you probably have the most current version of the plugin. Does the settings window of the plugin look like this (with the Restore tags option):

If you have the Restore tags checkbox, then unchecking that should probably make the problem go away. If it doesn't, the problem is somewhere else.

[Khalid-kamal]

Yes, it is checked, however, when I manually translated the segment, the NMT result has appeared without unchecking this option. I do not know where the issue was.

[Khalid-kamal]

I will try unchecking the option when I have the same problem and see whether it is caused by this option or not.

[TommiNieminen]

Thanks, it could be an one-off error. There was a bit in the code that could have caused this error, I've made some modifications to it, so in any case the error should not happen in future versions of the plugin.

[Khalid-kamal]

Do you currently have any updates to the tool or the plugin? Any new version?

[TommiNieminen]

There's going to be an update to the engine in the spring, not sure exactly when. I should also publish a newer version of the plugin in the RWS appstore.