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Issue in ticket closing while, Automatically notify thirdparty when closing a ticket, is ON #28518

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alsoft10 opened this issue Feb 29, 2024 · 0 comments
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Bug This is a bug (something does not work as expected)

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@alsoft10
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Bug

PHP returning FATAL ERROR while closing a open ticket and selecting, ** All related contacts** as the value for Contacts to notify while closing the ticket. And there should be option, Automatically notify thirdparty when closing a ticket should be ON.

Environment Version

18.0.5

Environment OS

RHEL

Environment Web server

Apache 2.4.58

Environment PHP

8.1.25

Environment Database

No response

Environment URL(s)

htdocs/ticket/card.php?track_id=rz7aw46ihpio2cx5&action=confirm_close&confirm=yes&token=0805b9791c63e4919416ed3bf01adf1f&contactid=-2

Expected and actual behavior

All related contacts should get an email notification upon closing a ticket.

Steps to reproduce the behavior

  1. Turn on the option, Automatically notify thirdparty when closing a ticket at Ticket SETUP
  2. Now close the ticket.
  3. Now confirm ticket closing. (Make sure there is no related contact of the ticket.)

Attached files

close
confirm
error

@alsoft10 alsoft10 added the Bug This is a bug (something does not work as expected) label Feb 29, 2024
@alsoft10 alsoft10 mentioned this issue Feb 29, 2024
@eldy eldy closed this as completed in 042ef30 Feb 29, 2024
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Labels
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