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Install Troubleshooting

Before posting an issue, please review our list of common issues.

These are issues we have closed because we cannot address them within the CLI due to platform or language limitations.

lsb_release does not return the correct base distribution version

Some Ubuntu- or Debian-derived distributions such as Linux Mint may not return the correct version name from lsb_release. This value is used in the install process to determine the package to install. If you know the code name of the Ubuntu or Debian version your distribution is derived from, you can set the AZ_REPO value manually when adding the repository. Otherwise, look up information for your distribution on how to determine the base distribution code name and set AZ_REPO to the correct value.

No package for your Debian-based distribution

Sometimes it may be a while after a distribution is released before there's an Azure CLI package available for it. The Azure CLI is designed to be resilient with regards to future versions of dependencies and rely on as few of them as possible. If there's no package available for your base distribution, try a package for an earlier distribution.

To do this, set the value of AZ_REPO manually when adding the repository. For Ubuntu distributions use the bionic repository, and for Debian distributions use stretch. Distributions released before Ubuntu Trusty and Debian Wheezy are not supported.

Install on RHEL 7.6 or other YUM-managed systems without Python 3

If you can, please upgrade your system to a version with official support for python3 package. Otherwise, you need to first install a python3 package, either build from source or install through some additional repo. Then you can download the package and install it without dependency.

$ sudo yum install yum-utils
$ sudo yumdownloader azure-cli
$ sudo rpm -ivh --nodeps azure-cli-*.rpm

Install on SLES 12 or other other zypper-managed systems without Python 3.6

On SLES 12, the default python3 package is 3.4 and not supported by Azure CLI. You can first build a higher version python3 from source. Then you can download the Azure CLI package and install it without dependency.

$ sudo zypper install -y gcc gcc-c++ make ncurses patch wget tar zlib-devel zlib
# Download Python source code
$ PYTHON_VERSION="3.6.9"
$ PYTHON_SRC_DIR=$(mktemp -d)
$ wget -qO- https://www.python.org/ftp/python/$PYTHON_VERSION/Python-$PYTHON_VERSION.tgz | tar -xz -C "$PYTHON_SRC_DIR"
# Build Python
$ $PYTHON_SRC_DIR/*/configure --with-ssl
$ make
$ sudo make install
# Download azure-cli package 
$ AZ_VERSION=$(zypper --no-refresh info azure-cli |grep Version | awk -F': ' '{print $2}' | awk '{$1=$1;print}')
$ wget https://packages.microsoft.com/yumrepos/azure-cli/azure-cli-$AZ_VERSION.x86_64.rpm
# Install without dependency
$ sudo rpm -ivh --nodeps azure-cli-$AZ_VERSION.x86_64.rpm

Completion is not working

MacOS

The Homebrew formula of Azure CLI installs a completion file named az in the Homebrew-managed completions directory (default location is /usr/local/etc/bash_completion.d/). To enable completion, please follow Homebrew's instructions here.

Upgrade from 0.1.0b10 causes 'KeyError: Azure' error

On Python 2, it's recommended to upgrade with the --ignore-installed flag: pip install --upgrade --ignore-installed azure-cli.

Alternatively, use the interactive install script.

See #1540

Error: 'Could not find a version that satisfies the requirement azure-cli'

The error message from pip usually means a very old version of pip is installed. Run pip --version to confirm. Latest pip version

Upgrade pip with $ pip install --upgrade pip or install with the --pre flag.

See #1308

'X509' object has no attribute '_x509'

If you run into an AttributeError: 'X509' object has no attribute '_x509' error, downgrade your version of the requests library from 2.12.1 to 2.11.1.

See #1360

Windows - 'FileNotFoundError' error on install

Verify that the file path quoted in the error has more than 260 characters.

If so, the installation files exceed the 260 character limit for file paths on Windows.

This can be resolved by installing the CLI in a higher directory to prevent reaching the Windows max filepath length.

See #1221

Ubuntu 12.04 LTS - Known warning

You may see the following warning message during install and execution of az.

/usr/local/az/envs/default/local/lib/python2.7/site-packages/pip/pep425tags.py:30: RuntimeWarning: invalid Python installation: unable to open /usr/az/envs/default/lib/python2.7/config/Makefile (No such file or directory)
  warnings.warn("{0}".format(e), RuntimeWarning)

See #348

See also pypa/pip#1074

Errors with curl redirection

If you get an error with the curl command regarding the -L parameter or an error saying Object Moved, try using the full url instead of the aka.ms url:

# If you see this:
$ curl -L https://aka.ms/InstallAzureCli | bash
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100   175  100   175    0     0    562      0 --:--:-- --:--:-- --:--:--   560
bash: line 1: syntax error near unexpected token `<'
'ash: line 1: `<html><head><title>Object moved</title></head><body>

# Try this instead:
$ curl https://azurecliprod.blob.core.windows.net/install | bash

Errors on install with cffi or cryptography

If you get errors on installation on OS X, upgrade pip by typing:

    pip install --upgrade --force-reinstall pip

If you get errors on installation on Fedora or CentOS such as No module named '_cffi_backend', install python3-cffi by typing:

    sudo yum install -y python3-cffi

If your system does not provide the python3-cffi RPM package, you can install the cffi package with pip:

    sudo pip3 install cffi --target /usr/lib64/az/lib/python3.6/site-packages/

If you get errors on installation on Debian or Ubuntu such as the examples below, install libssl-dev and libffi-dev by typing:

    sudo apt-get update && sudo apt-get install -y libssl-dev libffi-dev

Also install Python Dev for your version of Python.

Python 2:

    sudo apt-get install -y python-dev

Python 3:

    sudo apt-get install -y python3-dev

Ubuntu 15 may require build-essential also:

    sudo apt-get install -y build-essential

Example Errors

    Downloading cffi-1.5.2.tar.gz (388kB)
      100% |################################| 389kB 3.9MB/s
      Complete output from command python setup.py egg_info:

          No working compiler found, or bogus compiler options
          passed to the compiler from Python's distutils module.
          See the error messages above.
          (If they are about -mno-fused-madd and you are on OS/X 10.8,
          see http:https://stackoverflow.com/questions/22313407/ .)

      ----------------------------------------
    Command "python setup.py egg_info" failed with error code 1 in /tmp/pip-build-77i2fido/cffi/
    #include <openssl/e_os2.h>
                             ^
    compilation terminated.
    error: command 'x86_64-linux-gnu-gcc' failed with exit status 1

    Failed building wheel for cryptography

See Stack Overflow question - Failed to install Python Cryptography package with PIP and setup.py