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504 error when activating a new account from the email link #185

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kylie-m opened this issue Feb 13, 2024 · 1 comment

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kylie-m commented Feb 13, 2024

A user has reported a 504 gateway time-out error activating a new account from the email link, ~2 hours ago.

They said it spends a while loading and ultimately ends in a '504 gateway time-out'.

However, the account was successfully activated regardless (user let us know it was resovled a few minutes later)

Ticket: https://support.ehelp.edu.au/a/tickets/195092

Contributor

sbearcsiro commented Feb 14, 2024

Cause is downstream timeout from alerts. Fix by lowering timeout on webservice calls.

sbearcsiro added the bug label

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