---
layout: secondary
---
Schwab uses either a physical token
or the Symantec VIP Access smartphone app. You can use the same
VIP Access token with Schwab and with other supported services,
such as Fidelity.
- Do one of the following:
-
Obtain a physical token by calling Schwab Account
Support at +1 800-435-4000.
-
Install the Symantec VIP Access app for
iPhone
or the
Android
version.
-
Get the Credential ID from the token or app.
-
Call Schwab Account Support at +1 800-435-4000.
-
Ask them to add two-factor authentication to your account.
You will need to provide the Credential ID. You will receive
confirmation by e-mail when your account is ready to use 2FA.
You may have to wait 1–2 business days.
-
Log into the Schwab website by appending a tokencode to your
password. For example, if your password is normally
secret
, log in with secret123456
.
You will not see any confirmation that 2FA is enabled, but it is.
-
The next time you log in to the Schwab website with just your
password, Schwab will prompt you for a tokencode.
If you are not prompted for a tokencode after completing step 5,
change your password to be 8 characters long and repeat step 5. Once 2FA
is enabled, you can then change your password to be as long as you like.