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Verizon Fios

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"Verizon FiOS" and "FiOS" redirect here. For more on the service from Frontier Communications, see FiOS from Frontier. For other uses, see Fios (disambiguation).

Verizon Fios
Company typeSubsidiary
IndustryTV, Internet, & phone
FoundedSeptember 22, 2005; 19 years ago (2005-09-22)
Keller, Texas, U.S.
Headquarters
New York City, New York
,
U.S.
Area served
United States
ParentVerizon Communications
DivisionsJuniorNet

Verizon Fios is a bundled Internet access, telephone, and television service provided by Verizon Communications that operates over a fiber optical network within the United States.

History

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Early development (1995–1996)

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The early stages of Fios began when Bell Atlantic (now Verizon Communications) was testing its video service "Stargazer" in 1995. This was the first commercial video on demand (VOD) service, which was tested for 1,000 homes in northern Virginia.[1] During this time there were talks of developing a fiber optic-based service. In 1996, VP of Programming Bob Townsend told the Baltimore Sun that Stargazer would be "folded into [Bell Atlantic's] deployment of fiber to the curb."[2]

Launch and expansion (2005–2010)

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In September 2005, Verizon Communications began offering a fiber optic digital television service, which became available for 9,000 customers in Keller, Texas. Called Fios TV, the service aimed to replace copper wires with optical fibers.[3] By August 2006, Fios TV was available in parts of seven states.[4]

Stable footprint (2010–present)

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In March 2010, Verizon announced that it was winding down its Fios expansion, concentrating on completing its network in areas that already had Fios franchises but were not deploying to new areas, which included the cities of Baltimore and Boston, which had not yet secured municipal franchise agreements.[5] Some viewed the halt in expansion as a violation of Verizon's agreements with some municipalities and states, since Verizon has collected revenue to deploy infrastructure upgrades that never occurred.[6]

In New Jersey, Verizon collected $15 billion in fees from customers and tax subsidies in exchange for promising fiber optic broadband for the whole state.[7] The New Jersey state government altered the deal in 2014 to allow Verizon to substitute wireless Internet access to fulfill its promise instead.[8] Critics pointed out that wireless Internet was slower and less reliable.[7]

Television

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Fios TV is one of three services offered by Verizon Fios. Fios TV uses QAM technology to deliver signals to a customer's property using its fiber optic cables.[9] At the home, the optical network terminal turns the signal into a radio frequency signal that can be used on a home's existing coaxial cables, feeding the signal to a set-top box (STB).[9]

Internet

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Fios Internet was the first service offered under Verizon's Fios brand, and is one of three of the product line's current offerings. The broadband Internet service initially launched in Keller, Texas, in 2004,[10] a year before Fios TV was available.[11]

Telephone

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In addition to its TV and Internet services, the company also has a voice over IP service via its fiber-optic network, Fios Digital Voice. The service initially launched in Virginia and Maryland in September 2008 and eventually fully replaced an earlier service, VoiceWing, which Verizon offered from 2004 to early 2009.[12]

While Verizon also offers plain old telephone service (POTS), it has been reported in various markets that Verizon physically disconnected the copper lines for copper-line phone service at the time that Fios was installed.[13]

Being a VoIP service, a FiOS phone connection will not work if the power is out. To mitigate this, a backup battery is included.[14]

Criticism

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On March 13, 2017, Verizon was sued by the City of New York for numerous violations of its agreements with the city, which required the provider to pass a fiber-optic network in "underground conduit, along above-ground utility poles, or otherwise—in front of (or behind) each residential building" in the city by June 30, 2014,[15] and to provide access to officials in their deployment database within thirty days.[16] In the lawsuit before the New York Supreme Court, The city identified approximately one million households that were not yet served by the network, including a larger number of outstanding requests than those claimed by Verizon, along with allegations that Verizon refused to install Fios in certain areas, that it routinely failed to make service available to “tens of thousands” customers within the time it had agreed to, that it required multi-family residential units to enter into bulk purchases or exclusivity deals to receive service promptly or at all, a violation of FCC policy.[15]

According to several property managers, Verizon refused to meet its obligations unless they entered into such deals. One additionally claimed Verizon had doubled their price per apartment unit within two years. City officials found that in the case of 37% of the properties examined, Verizon failed to meet its obligations per the agreement. Critics argued that such exclusive deals could negatively impact consumers by reducing their choices and hindering the growth of broadband access in the area.[17]

In response, Verizon claimed it would reinforce its policies with employees to ensure this would not be an issue moving forward and questioned the investigation's integrity, although the company was never afforded the opportunity to respond to the allegations.[16]

In November 2020, Verizon settled the lawsuit with New York City, whereby the company agreed to bring Fios to 500,000 households in the city. Verizon was required to target its fiber upgrades in low-income areas, including parts of the Bronx, Brooklyn, Manhattan, and Queens. Verizon also claimed that they would be required to make paid resident service available usually within seven days. In the settlement, Verizon did not admit wrongdoing.[18]

Carriage disputes

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The Weather Channel carriage dispute

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On March 10, 2015, at midnight EDT, The Weather Channel and its sister network, Weatherscan, were pulled from Verizon Fios after the two parties were unable to come to terms on a new carriage agreement. The services have respectively been replaced by the AccuWeather Network (which launched on March 13) and a widget provided by Fios featuring forecast content provided by WeatherBug. No public announcement was made regarding the removal until over 12 hours after TWC and Weatherscan were pulled.[19][20][21] The Weather Channel offered a less expensive deal to Verizon Fios, which rejected the offer. Verizon cited the wide availability of the Internet and mobile apps for consumers to access weather content any time of day as the reason for dropping TWC and its services.[22][23]

The Weather Channel had earlier signed renewal agreements with major providers that are members of the National Cable Television Cooperative (NCTC), including Time Warner Cable and Cox Communications. While Verizon claimed it was a long-term business decision (instead of a carriage dispute), The Weather Channel launched a campaign to urge viewers to contact Fios about restoring the cable channel and its services.[24]

It was announced on June 19, 2019, that The Weather Channel would return to Fios carriage beginning June 24, 2019.[25]

ESPN lawsuit

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In April 2015, ESPN Inc. sued Verizon for breaching its carriage contract by offering ESPN and ESPN2 as part of a separate sports package under its new "Custom TV" service. ESPN's contract requires the two networks to be part of the basic service.[26] Verizon and ESPN reached a deal in May 2016.[27] The terms of the deal were not made public.[27]

Cablevision lawsuit

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On May 19, 2015, Cablevision sued Verizon in the Southern District of New York to challenge Verizon's claim that it is 100 percent fiber-based. Cablevision started an advertising campaign to take the case mainstream.[28] The two companies agreed to end the dispute in September 2015.[29] The terms of the deal were not disclosed at the time.[29]

See also

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References

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  1. ^ Lander, Mark (September 27, 1993). "Bell Atlantic Reaches For The Stars In Hollywood". Bloomberg. Archived from the original on October 12, 2016. Retrieved June 17, 2022.
  2. ^ Michael, Dresser (March 25, 1996). "Reviews in for Stargazer Pay per view: Bell Atlantic says its 'video on demand' service proved itself during a market trial, but some analysts are skeptical". The Baltimore Sun. Archived from the original on June 23, 2021. Retrieved June 17, 2022.
  3. ^ Belson, Ken (September 23, 2005). "Verizon Introduces Fiber Optic TV Service". The New York Times. ISSN 0362-4331. Retrieved September 27, 2013.
  4. ^ "Verizon launches the three-channel DVR". iTWire. August 15, 2006.
  5. ^ "Verizon Is Wrapping Up Its FiOS Expansion". Business Insider. Retrieved November 16, 2024.
  6. ^ Kushnick, Bruce (May 19, 2012). "The Great Verizon Fios Ripoff". The Huffington Post. Retrieved August 12, 2012.
  7. ^ a b Wood, Sam (March 14, 2014), "Will Verizon be allowed to break its FiOS promise to New Jersey?", The Philadelphia Inquirer, retrieved December 16, 2016
  8. ^ Brodkin, Jon (June 9, 2015). "22 years after Verizon fiber promise, millions have only DSL or wireless". Ars Technica. Condé Nast. Archived from the original on December 16, 2016. Retrieved December 16, 2016.
  9. ^ a b Drawbaugh, Ben (December 17, 2009). "An inside look at a Veriozn Fios super headend and video hub". Engadget. Retrieved October 4, 2016.
  10. ^ Charney, Ben (July 19, 2004). "Verizon's fiber race is on". CNET. Retrieved June 28, 2016.
  11. ^ Reardon, Marguerite (September 22, 2005). "Verizon switches on TV service". CNET. Retrieved November 10, 2016.
  12. ^ Karl Bode (December 12, 2008). "Here comes Fios Digital Voice". DSLReports.com. Retrieved January 9, 2017.
  13. ^ Yao, Deborah (July 11, 2007). "Verizon's copper cutoff traps customers, hampers rivals". Seattle Times. Associated Press. Retrieved July 24, 2011.
  14. ^ "Battery Backup - Customer Service | Verizon support".
  15. ^ a b "1 million NYC homes can't get Verizon FiOS, so the city just sued Verizon". Ars Technica. March 13, 2017. Retrieved March 14, 2017.
  16. ^ a b "NYC: Verizon demands exclusive deals from landlords before installing FiOS". June 25, 2015.
  17. ^ "Metropolitan Museum Launches New and Expanded Web Site" Archived November 28, 2016, at the Wayback Machine, press release, The Met, January 25, 2000.
  18. ^ Brodkin, Joe (November 30, 2020). "Verizon wiring up 500K homes with FiOS to settle years-long fight with NYC". Ars Technica. Retrieved December 6, 2022.
  19. ^ Yvonne Villarreal (March 11, 2015). "Verizon Fios drops the Weather Channel". Los Angeles Times. Retrieved March 20, 2015.
  20. ^ Brian Stelter (March 10, 2015). "Verizon Fios drops the Weather Channel". CNN Money. Retrieved March 20, 2015.
  21. ^ Beatrice Verhoeven (March 13, 2015). "AccuWeather Launches Its First National Weather Channel". The Hollywood Reporter. Retrieved March 20, 2015.
  22. ^ Roger Yu (March 10, 2015). "Verizon Fios drops Weather Channel over contract". USA Today. Retrieved March 20, 2015.
  23. ^ "Verizon drops The Weather Channel, claiming internet killed the weatherman". Quartz. March 10, 2015.
  24. ^ "Verizon Fios drops The Weather Channel – Our Statement". The Weather Channel. Archived from the original on March 15, 2015. Retrieved March 16, 2015.
  25. ^ Tony McNary (June 19, 2019). "Verizon Fios TV customers can enjoy The Weather Channel starting June 24". Verizon.
  26. ^ "ESPN sues Verizon over its plan to create slim bundles of cable channels". The Verge. April 27, 2015. Retrieved April 27, 2015.
  27. ^ a b Kludt, Tom (May 10, 2016). "ESPN and Verizon reach settlement in subscription lawsuit". CNNMoney. Retrieved June 28, 2016.
  28. ^ Kinney, Sean (May 20, 2015). "Cablevision sues Verizon; Verizon says firm has network envy". RCR Wireless News. Retrieved March 10, 2023.
  29. ^ a b Baumgartner, Jeff (October 2, 2015). "Cablevision, Verizon reach deal in internet false ad row". Multichannel News. Archived from the original on August 7, 2016. Retrieved September 14, 2016.

Further reading

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  • Marsan, C. D. (2008). Verizon Fios tech heading to enterprises; Claims new high-speed optical networks slash floor space, electricity needs. Network World, (1). Retrieved March 8, 2009.
  • Searcey, D. (2006). Telecommunications; Beyond Cable; Beyond DSL: Fiber-optic lines offer connection speeds up to 50 times faster than traditional services; Here's what early users have to say. The Wall Street Journal, (R9). Retrieved March 7, 2009.
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