Upgrade to the latest CCP

The URL for the latest Contact Control Panel (CCP) ends with ccp-v2

You only need to upgrade to the latest CCP if you're using one the following options:

If you’re still unsure whether your using the latest CCP, go to Compare the earlier and latest CCP to see if your CCP looks like the latest one.

Upgrade on your own schedule, before your automatic upgrade date

To upgrade to the latest CCP before your automatic upgrade date, use the steps in the following sections:

If you don't want to upgrade now, you can choose to wait until your scheduled upgrade date.

Between now and your scheduled upgrade date, we recommend the following change management steps:

Compare how the upgraded CCP differs from the earlier one. For side-by-side visuals, see Compare the earlier and latest CCP.
Upgrade your CCP in a test environment. Use the latest CCP to learn how it's different, and to check your configurations.
Communicate to your agents when the upgrade is going to take place.
Train your agents to help them get ready.

Your automatic upgrade date is dependent on your usage. Following is the schedule for when we will start migrating environments:

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Set up agents to assign tasks to themselves

My CCP URL ends with /ccp#