Sofitel Singapore City Centre 5 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 3 092

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9 Wallich Street, 078885 SINGAPUR, Singapur

Opis

O hotelu

  • Położony w centrum dzielnicy biznesowej, z bezpośrednim dostępem do dworca TANJONG Pagar MRT

  • Luksusowe pokoje z wanną, bezpłatnym WiFi i oknami sięgającymi od podłogi do sufitu

  • Bezpłatne Wi-Fi

  • Zdobywca 17 prestiżowych nagród w zakresie gościnności, wydarzeń oraz posiłków i napoi.

  • Oaza dla umysłu i ciała, z najnowszym wyposażeniem i programami wellness

Nasze pokoje

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Lokalizacja hotelu

Sofitel Singapore City Centre

9 Wallich Street
078885 SINGAPUR
Singapur

Pozycja GPS:1.276794, 103.844815

Telefon
Faks +65 6428 5001

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

RACINES

Pyszne menu w Racines obejmuje wyłącznie najlepsze lokalne i sezonowe składniki. Masz ochotę na niezapomniany posiłek w centrum Singapuru? Odkryj nasze cztery stacje gotowania na żywo prezentujące wyrafinowaną kuchnię francuską i chińską.

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Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.6/5  Liczba opinii: 3 092

Ocena TripAdvisor  4.5/5  Liczba opinii: 1 973

Excellent service

Ocena na stronie TripAdvisor 5.0/5

Pomellow Opinia zatwierdzona w TripAdvisor

Food was great! Service is excellent Mark and Vincent were very attentive to our needs when we celebrated our helper's bday with family. Mark saw that my mum was cold and he immediately took a shawl to cover her which kept her warm. Vincent immediately top up our water before we even bring it up. These 2 are the reason why we would rather eat at 5 stars hotel restaurants rather than other places

Bonjour Pomellow, Thank you for sharing such a heartfelt review! We're absolutely delighted to hear that you had a wonderful experience celebrating with your family. Mark and Vincent truly exemplify the level of care and attentiveness we strive for, and we’re so pleased that their thoughtful actions made your dining experience special. It’s also fantastic to know that you enjoyed the food and service, your kind words mean a lot to us. We're honoured to be your preferred choice for dining, and we look forward to welcoming you back for many more memorable moments. À bientôt, Sofitel Singapore City Centre

Exceptional Hospitality from Ryan at Sofitel

Ocena na stronie TripAdvisor 5.0/5

Pioneer07668057494 Opinia zatwierdzona w TripAdvisor

I want to extend my sincere thanks to Ryan, the concierge staff, for his assistance. Traveling with our two-year-old daughter and our luggage, we were trying to check in at the hotel across the street from Sofitel but found ourselves stranded due to the heavy rain. Ryan saw that we were exhausted at the entrance of the hotel and offered his help after attending to the guests at Sofitel. Because of Ryan's exceptional hospitality, we will definitely choose Sofitel for our next visit to Singapore.

Bonjour Pioneer07668057494, Thank you for sharing your kind words and for recognising Ryan's exceptional service. We are truly delighted to hear that he was able to assist you and make a positive impact on your stay. Ryan is a valued ambassador, and we are so glad he could offer you the help and hospitality you needed. It means a great deal to us that his efforts have made such a memorable impression on you. We are thrilled to know that because of his assistance, you will choose Sofitel Singapore City Centre for your next visit to Singapore. We look forward to welcoming you and your family back! À bientôt, Sofitel Singapore City Centre

Poor Banquet Experience. Overall experience fell below expectations from a 5-star hotel.

Ocena na stronie TripAdvisor 2.0/5

Marc K Rodziny - Opinia zatwierdzona w TripAdvisor

Feedback on the Banquet Experience Event Date: 3 January 2025 1. ROM Ceremony • No full-time staff were present to assist during the ceremony. Part-time staff stationed at the venue did not provide necessary assistance, such as pulling out chairs for guests. The groom’s brother had to step in to help, which was inappropriate for such a significant occasion and detracted from the experience. 2. Lighting During Speeches • The spotlight was not turned on during the bridesmaid and groomsman speeches. It was only switched on halfway through the groomsman’s speech after a reminder was given. This oversight disrupted the flow of the event and reflected a lack of attention to detail. 3. Food Service • Food service was inconsistent. At times, the VIP table was served first, but on other occasions, their meals arrived only after the other tables had been served. • The VIP table paid for 10 Chinese meals and an additional special diet meal for a guest. However, one Chinese meal from the prepaid order was missing and not served. • During the prawn dish service at the VIP table, no finger bowls or wet tissues were provided. When queried, the Banquet In-Charge mentioned that only finger bowls are provided. It is concerning that these were entirely forgotten. Additionally, the hygiene of shared finger bowls for 10 guests is questionable, particularly in a post-pandemic environment. 4. Parking and Coordination • Although the couple booked several rooms, the carpark coupons provided did not cover per-entry charges. A host family member incurred $15+ in parking fees while assisting in sending guests home. The host and main coordinator were unaware of these limitations, leading to confusion and the need to apologize to affected guests. 5. Bar Service • When guests requested neat pours of the hard liquor provided by the host, the bartender poured an excessive amount, filling half a highball glass. This created inconvenience as guests had to share the drink with others, reflecting a lack of training and awareness of proper service standards. 6. Overall Feedback • Considering this is a 5-star hotel, the overall experience fell below expectations: • March-In Effects: The use of only one smoke machine or dry ice was minimal and unimpressive. Spotlight effects were similarly lackluster. • ROM Setup: Although the ROM setup was not included, it would have been a thoughtful gesture to temporarily repurpose the ballroom setup for the ceremony and return it afterward. Such an initiative would have demonstrated the hotel’s commitment to going the extra mile in hospitality, which was notably absent. • The Banquet In-Charge and part-time staff required constant reminders about missing details. Many of these issues could have been avoided with better observation, proactive service, and proper training for part-time staff. In Conclusion The overall experience fell significantly short of the standards expected from a 5-star hotel. The lack of attention to detail, inconsistent service, and insufficient staff training caused unnecessary distress to the couple. They were placed in the unfortunate position of having to explain and apologize to their guests for the shortcomings, leaving a negative impression of the event. I trust the management will review this feedback thoroughly and reach out to the couple and affected guests to address these concerns and provide service recovery.

Bonjour Marc K, Thank you for sharing your feedback regarding your recent banquet experience. We understand a member of our team has already reached out to you directly to address your concerns. Once again, we appreciate your time in sharing this review and look forward to the opportunity of welcoming you back again soon. À bientôt, Sofitel Singapore City Centre

10/10 flawless event

Ocena na stronie TripAdvisor 5.0/5

Loryn W Opinia zatwierdzona w TripAdvisor

I stayed at this property for an event with my company in December 2024. First things first, the room was so spacious! I loved the desk and that there was plenty of room to store my luggage. Also, I liked they had a shower and a huge tub if you wanted to soak after a long day. I ate at Racines restaurant for breakfast and I love that they had a buffet with different variations of food each day so I never got bored! For dinner one night I ate at Bar 1864 and the sliders were 10/10 as well as the truffle fries. Our bartender/server Benson was also amazing and made amazing drinks! I had room service one night as well and the way burger is to die for! For the event, we had the most amazing team. Fern, our main point of contact, was AMAZING. We had a huge time difference and she always made it work. She was quick to answer all of our questions and went above and beyond to make sure the event went off without a hitch. Chef Wong handled all of our catering and my goodness, not only was the food great but he ran the team like a well oiled machine. We never ran out of food and the team was in top of it the whole event. Wilson, our banquet manager, was working so hard from the time we got onsite to the time we left. Anything we asked for, Wilson made it happen with a smile on his face. If you are thinking of hosting your event here, do it, and request the dream team Fern, Chef Wong, and Wilson!

Bonjour Loryndenise, Thank you so much for your fantastic and detailed review! We are absolutely thrilled to hear that your experience with us was so memorable, both for your stay and for the event you hosted. It’s wonderful to know that you found your room spacious and comfortable, with everything you needed to feel relaxed, including the shower and soaking tub. We’re also delighted to hear that you enjoyed the variety at Racines and had an amazing dining experience at 1864. We are so grateful for your glowing praise of Fern, Chef Wong, and Wilson. They are truly exceptional, and we’re so glad to hear that their dedication and hard work made your event a success. Your recognition of their efforts means a great deal to all of us, and we will be sure to pass along your kind words to the entire team. It was our absolute pleasure to host you, and we’re already looking forward to welcoming you back for your next visit. If there’s anything we can do to make your next stay or event even better, please don’t hesitate to reach out. À bientôt, Sofitel Singapore City Centre

Compliments

Ocena na stronie TripAdvisor 5.0/5

Giselle B Friends getaway - Opinia zatwierdzona w TripAdvisor

I have dine in at Racines and would like to express my gratitude for the outstanding service provided during my recent visit. Thank you Vincent, Mark and Charlene. Your attentiveness and expertise made our meal truly enjoyable. Well done and happy new year.

Bonjour Giselle B, Thank you so much for taking the time to share your wonderful feedback following your recent dining experience at Racines. We are absolutely thrilled to hear that Vincent, Mark, and Charlene provided exceptional service that enhanced your meal. We will be sure to pass along your kind words to them, your recognition means a great deal to the team. We’re delighted that their attentiveness and expertise made your visit truly memorable. We look forward to welcoming you back to Racines for another exceptional dining experience in the near future! À bientôt, Sofitel Singapore City Centre

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 988 Liczba opinii 9.7/10 Lokalizacja
  • 1 248 Liczba opinii 8.4/10 Pokój
  • 1 704 Liczba opinii 8.8/10 Obsługa
  • 15 Liczba opinii 8.3/10 Internet
  • 512 Liczba opinii 8.9/10 Klimat
  • 442 Liczba opinii 7/10 Śniadanie
  • 426 Liczba opinii 8.7/10 Czystość
  • 426 Liczba opinii 8.2/10 Komfort

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