Descript |
xx, 196 p. : ill. ; 25 cm. |
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Electronic book. |
Reproduction |
Electronic reproduction. New York : Springer, 2009. Mode of access: World Wide Web. System requirements: Web browser. Title from title screen (viewed on June 4, 2009). Access may be restricted to users at subscribing institutions. |
Bibliog. |
Includes bibliographical references (p. 181-186) and index. |
Note |
Available through SpringerLink. |
Access |
University staff and students only. Requires University Computer Account login off-campus. |
Note |
Mode of access: World Wide Web. |
Subject |
Customer relations.
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Add Author |
Malraison, Jean-Claude.
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Leboyer, Antoine.
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SpringerLink (Online service)
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Related To |
Original 9780387799506 0387799508 (OCoLC)233932317 |
ISBN |
9780387799513 |
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0387799516 |
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